TIBCO Reward | platform that brings together customer data and behavior from online and offline channels to manage a revenue retention program
Transportation/Trucking/Railroad Case Studies and Success Stories with TIBCO Reward
CASE STUDY Aeroporti di Roma
TIBCO helped Aeroporti di Roma connect all parts of its airport operations with a digital platform. The company managed two major airports in Rome, serving nearly 50 million passengers each year. Bef...ore using TIBCO, passenger satisfaction scores were low, ranking 3.31 out of 5 in 2013. With TIBCO, Aeroporti di Roma unified real-time data and improved the traveler experience. This digital transformation led to higher customer satisfaction and new revenue opportunities.
TIBCO Connected Intelligence platform helped Aeroporti di Roma transform its airport operations. The company integrated real-time data across its ecosystem to improve the passenger experience. Servic...e quality increased by 35% over six years. Aeroporti di Roma earned a 5-star COVID-19 safety rating and was named Best Airport in Europe for four years. The solution enabled proactive operations, better decision-making, and new revenue opportunities.
TIBCO helped Dutch Railways build a virtual train platform. The company used TIBCO BusinessEvents, ActiveSpaces, BusinessWorks, and Messaging to manage data from over 800 trains. Passengers now use a... mobile app to see train locations and open seats. Maintenance teams get real-time alerts to keep trains on schedule. The new platform led to almost 50 new projects and improved customer experience.
Utilities Case Studies and Success Stories with TIBCO Reward
CASE STUDY Sydney Water
TIBCO ActiveMatrix BPM helped Sydney Water improve customer experience. Sydney Water used the software to streamline business processes and manage case data. Customers gained real-time access to wate...r usage. Sydney Water saw a 127 point increase in net promoter score, from -38 to +89. The team developed new customer-focused processes in just nine weeks. The solution made workflows simple, with some cases completed in only five steps.
Sydney Water used TIBCO ActiveMatrix BPM and TIBCO BusinessWorks to improve customer experience. They wanted a seamless and reliable solution. The new system let customers see their water usage in re...al time. Sydney Water made processes simpler, with some having only three or five steps. The net promoter score jumped by 127 points, from -38 to +89. The team built the new service and interface in just nine weeks.
Food & Beverages Case Studies and Success Stories with TIBCO Reward
CASE STUDY Campari Group
TIBCO Cloud Integration and TIBCO Cloud API Management helped Campari Group build a hybrid API-led cloud platform. Campari shifted budget to new IT projects and sped up time-to-market for integration...s. The company improved real-time data availability and enabled secure API access for partners and customers. Campari also established a DevOps culture. 27 brands were integrated into the portfolio. Campari won the Trailblazer Award in 2019.
Insurance Case Studies and Success Stories with TIBCO Reward
CASE STUDY Sara Assicurazioni
TIBCO helped Sara Assicurazioni move from legacy systems to a cloud-based platform. The company faced high costs, slow product launches, and poor customer experiences. With TIBCO, Sara migrated 85% o...f its data and apps to the cloud in one year and cut costs by nearly 60%. Service outages ended, and new apps now launch in days instead of months. Customers get faster claims and mobile access. Sara became a digital leader in insurance.
TIBCO helped Sara Assicurazioni move to a multi-cloud platform. The company faced slow claims, high costs, and outdated systems. With TIBCO, Sara migrated 85% of its data and apps to the cloud in one... year. Claims processing became 50% faster. Costs dropped by 60%. Customers now use a mobile app for self-service and get real-time updates. Sara can launch new apps faster and scale instantly.
Banking Case Studies and Success Stories with TIBCO Reward
CASE STUDY ABN AMRO
TIBCO BPM Enterprise and TIBCO BusinessWorks helped ABN AMRO move to Microsoft Azure. The bank wanted to digitize 90% of its processes by 2025 but faced legacy system challenges. With TIBCO, ABN AMRO... reduced credit card processing from weeks to days and avoided €11.1M in manual process costs. Mobile banking is now available anytime, anywhere. Centralized automation improved compliance and boosted team productivity.
TIBCO BPM Enterprise and BusinessWorks helped ABN AMRO modernize its banking operations. The bank wanted to offer a seamless digital experience and aimed for 90% digital end-to-end processes by 2025.... Legacy systems and fragmented processes made this hard. TIBCO's hyperautomation tools enabled cloud migration, process standardization, and automation across teams. ABN AMRO avoided €11.1M in costs and improved efficiency by centralizing automation and reducing manual work.
Government Administration Case Studies and Success Stories with TIBCO Reward
CASE STUDY NASA
TIBCO BusinessWorks helped NASA move from manual spreadsheets to a real-time integration platform. NASA needed to fix duplicated data and slow, unreliable reporting. With TIBCO, they connected system...s for faster, more accurate data access. The solution improved productivity and made reporting easier for engineers. NASA saw an 83% reduction in time to review projects. The new system increased confidence and changed the agency's culture.
Hospital & Health Care Case Studies and Success Stories with TIBCO Reward
CASE STUDY University of Chicago Medicine
TIBCO helped University of Chicago Medicine connect data across many systems. Doctors can now predict patient risks and target treatments better. The hospital reduced cardiac arrests by 15–20% using ...real-time analytics. TIBCO also improved billing, asset use, and telemedicine during the pandemic. UCM now delivers value-based care with faster, more accurate decisions.
Cerner used TIBCO BusinessWorks, TIBCO BusinessEvents, and TIBCO Messaging to modernize its healthcare IT systems. Cerner faced challenges with an aging on-premises architecture and strict data compl...iance rules. TIBCO helped Cerner move to a cloud-friendly setup, making it easier to adapt to different countries' laws. The new solution improved data access, lowered costs, and made Cerner's services more agile. Cerner's clients now benefit from seamless integration and better interoperability of healthcare data.
TIBCO helped University of Chicago Medicine connect data across systems for better patient care. The hospital moved from fee-based to value-based care using TIBCO's data integration and analytics. Do...ctors now access real-time data to make faster decisions. UCM reduced cardiac arrests by 15 to 20 percent with predictive analytics. The solution also improved operating room efficiency and billing processes.
