TIBCO Reward Overview

TIBCO® Reward integrates marketing solutions and handles customer data in a user-friendly SaaS loyalty platform, boosting customer loyalty and ROI. It offers omnichannel data integration, real-time processing, and scalable management for marketers.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using TIBCO Reward.

Other use cases:

  • Sales Incentive Management
  • Communication Management
  • Social Media Analytics
  • Offer Management
  • Lead Analytics
  • Lifetime Value Management
  • Product Marketing
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Business Priorities

Enhance Customer Relationships and Grow Market Share are the most popular business priorities that customers and associates have achieved using TIBCO Reward.

Other priorities:

  • Improve ROI
  • Increase Customer Life Time Value
  • Acquire Customers
See all business priorities See less business priorities

TIBCO Reward Use-Cases and Business Priorities: Customer Satisfaction Data

TIBCO Reward's features include Rewards, and Gamification. and TIBCO Reward support capabilities include 24/7 Support, AI Powered, Email Support, etc. also TIBCO Reward analytics capabilities include Analytics, and Custom Reports.

Reviews

"...TIBCO Reward (formerly TIBCO Engage) is a real-time customer loyalty and interaction management platform, from TIBCO...." Peer review

TIBCO Reward, belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

TIBCO Reward Customer wins, Customer success stories, Case studies

What makes TIBCO Reward ideal for Loyalty Management?

How does TIBCO Reward facilitate Engagement Management?

Sydney Water - Utilities

Sydney Water used TIBCO ActiveMatrix BPM and TIBCO BusinessWorks to improve customer experience. They wanted a seamless and reliable solution. The new system let customers see their water usage in re...al time. Sydney Water made processes simpler, with some having only three or five steps. The net promoter score jumped by 127 points, from -38 to +89. The team built the new service and interface in just nine weeks.

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Sara Assicurazioni - Insurance

TIBCO helped Sara Assicurazioni move from legacy systems to a cloud-based platform. The company faced high costs, slow product launches, and poor customer experiences. With TIBCO, Sara migrated 85% o...f its data and apps to the cloud in one year and cut costs by nearly 60%. Service outages ended, and new apps now launch in days instead of months. Customers get faster claims and mobile access. Sara became a digital leader in insurance.

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Aeroporti di Roma - Transportation/trucking/railroad

TIBCO helped Aeroporti di Roma connect all parts of its airport operations with a digital platform. The company managed two major airports in Rome, serving nearly 50 million passengers each year. Bef...ore using TIBCO, passenger satisfaction scores were low, ranking 3.31 out of 5 in 2013. With TIBCO, Aeroporti di Roma unified real-time data and improved the traveler experience. This digital transformation led to higher customer satisfaction and new revenue opportunities.

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Dutch Railways - Transportation/trucking/railroad

TIBCO helped Dutch Railways build a virtual train platform. The company used TIBCO BusinessEvents, ActiveSpaces, BusinessWorks, and Messaging to manage data from over 800 trains. Passengers now use a... mobile app to see train locations and open seats. Maintenance teams get real-time alerts to keep trains on schedule. The new platform led to almost 50 new projects and improved customer experience.

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ABN AMRO - Banking

TIBCO BPM Enterprise and BusinessWorks helped ABN AMRO modernize its banking operations. The bank wanted to offer a seamless digital experience and aimed for 90% digital end-to-end processes by 2025.... Legacy systems and fragmented processes made this hard. TIBCO's hyperautomation tools enabled cloud migration, process standardization, and automation across teams. ABN AMRO avoided €11.1M in costs and improved efficiency by centralizing automation and reducing manual work.

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Aeroporti di Roma - Transportation/trucking/railroad

TIBCO Connected Intelligence platform helped Aeroporti di Roma transform its airport operations. The company integrated real-time data across its ecosystem to improve the passenger experience. Servic...e quality increased by 35% over six years. Aeroporti di Roma earned a 5-star COVID-19 safety rating and was named Best Airport in Europe for four years. The solution enabled proactive operations, better decision-making, and new revenue opportunities.

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TIBCO Reward Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.20/5 ★

Read Reviews (8)
Custom Reports

4.19/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.20/5 ★

Read Reviews (8)
Custom Reports

4.19/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for TIBCO Reward

Top Failure Risks for TIBCO Reward

Cloud Software Group, Inc. News

Executive

Barbara Larson Named SentinelOne CFO

Barbara Larson joins SentinelOne as CFO, bringing experience from Workday, VMware, TIBCO, and Symantec.

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Cloud Software Group, Inc. Profile

Company Name

Cloud Software Group, Inc.

Company Website

https://www.tibco.com/

Year Founded

1985

HQ Location

3307 Hillview Avenue Palo Alto, CA 94304 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

M&A