Thematic helped LendingTree analyze over 20,000 customer comments in 90 days. LendingTree used Thematic’s AI to get better insights from feedback data. The platform made it easy to find what drives N...PS and customer pain points. Product and CX teams used these insights to improve decisions and lower acquisition costs. Thematic saved hundreds of hours in data prep and analysis. LendingTree approved 3 million loans and funded $260 billion, helping 111 million people.
Thematic helps LendingTree turn customer feedback into actionable insights. LendingTree struggled to get useful insights from over 20,000 comments in 90 days. Thematic's AI platform automates analysi...s, saving hundreds of hours and removing the need for manual coding. Product and CX teams use Thematic dashboards to track NPS drivers and address pain points fast. LendingTree achieved a 543% ROI by using Thematic to improve products and lower acquisition costs.
Thematic helped Atom bank unify feedback from seven channels, including app reviews and call center notes. The platform removed data silos and built a central insights system. Atom bank used Thematic...'s AI to measure customer attitudes and identify key themes impacting customer experience. They saw a 40% drop in device issue calls, a 69% reduction in mortgage request calls, and 110% growth in their customer base. Thematic's analytics empowered Atom bank's CX team to advise leadership and improve products.
Retail Case Studies and Customer Success Stories with Thematic
Mitre 10 New Zealand
- Retail
Mitre 10 New Zealand used Thematic AI text analytics to improve their Voice of Customer program. They struggled to turn 20,000 monthly customer comments into clear insights. Thematic helped them quic...kly analyze feedback and identify key issues like stock availability, which was lowering NPS by half a point. The solution guided website improvements and helped target high-value customer segments. Mitre 10 now links customer feedback to business strategy and builds empathy across teams.
Thematic helped Art.com make customer feedback easy to use for every team. Before, only one person handled feedback and it was slow and hard. Now, each team uses Thematic to see feedback and make bet...ter choices. Thematic's platform lets teams quickly find insights and connect them to business results. Art.com saves time and uses both numbers and comments to understand what matters most to customers. Leaders can now see what affects retention and spending, helping them pick the right projects.
Food & Beverages Case Studies and Customer Success Stories with Thematic
DoorDash
- Food & Beverages
Emma Glazer is a marketing director at DoorDash. She wanted to better understand what matters most to DoorDash delivery drivers. She used Thematic to quickly process and analyze large amounts of driv...er feedback. Thematic helped her team find key themes and measure the impact of changes. They used these insights to improve app features, marketing, and driver retention. Emma says Thematic made it easy to see results and build trust in the company.
Thematic platform helped a food and beverage company save $170,000 by analyzing comments from users and managers. This saved the company 180 hours per month. The company achieved a 543% ROI. Thematic... provided detailed insights for 8 business units and hundreds of sites. The solution removed manual effort and bias from comment analysis. Senior leadership gained alignment on what drives employee engagement.
Utilities Case Studies and Customer Success Stories with Thematic
Watercare
- Utilities
Thematic helped Watercare manage a customer experience crisis after major storms hit Auckland. Watercare used Thematic's AI-powered Voice of Customer platform to analyze feedback from a surge in supp...ort calls. Thematic dashboards gave business units clear insights and highlighted urgent issues. Watercare formed a cross-functional team to act on these insights, improving communication and triage. Thematic enabled Watercare to shift from reactive to proactive customer service, restoring satisfaction and driving customer excellence.
Computer Software Case Studies and Customer Success Stories with Thematic
Atlassian
- Computer Software
Thematic helps Atlassian analyze customer feedback from many sources. Atlassian used Thematic to find where problems start and what needs fixing. Thematic's AI groups feedback into themes that match ...customer language. Product managers can now see what to improve and why. The system makes it easy to add new feedback types. Atlassian's teams learn more about customer needs and can act faster.
Vodafone New Zealand used Thematic to improve their customer experience. They wanted to raise their Touchpoint Net Promoter Score (tNPS) across all teams. Thematic gave them deep insights from custom...er feedback and helped them spot issues fast. After 9 months, Vodafone saw an increase in tNPS. Thematic also made it easier to find what matters most to customers and track the impact of changes.
Other Industry Case Studies and Success Stories with Thematic
Melodics
Melodics needed better insights into what their users wanted. Their team spent days manually reviewing feedback and could only look at a small part of the responses. Using Thematic, they quickly anal...yzed all their feedback and got clear insights. This helped them focus on the most important features for their product roadmap. They also reduced engineering costs and saved time by knowing what mattered most to users.
