Real-World Case Studies and Customer Success Stories with SuperOffice

SuperOffice CRM helps Freco Geo-Systeme manage sales and projects in the construction industry. Freco has used SuperOffice for over 20 years. The CRM system keeps track of 6,500 customer records and ...26,000 people. Employees say SuperOffice saves them about 30% in daily work. The platform brings flexibility, clarity, and better teamwork. Freco can now organize projects and sales more easily.
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GGEW needed to win back key accounts and get new customers after losing some due to energy crisis risks. They wanted to reduce customer churn and sell more to existing customers. GGEW chose SuperOffi...ce to help manage contracts and track competitor contracts. The new system reminds sales staff to extend contracts and helps find new sales chances. With SuperOffice, GGEW improved customer retention and acquisition. Management now has better insight into sales opportunities and margins.
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SuperOffice CRM helped GGEW improve contract management and reduce customer churn. GGEW used SuperOffice to track expiring contracts and monitor competitor contracts. This made it easier to win back ...lost customers and sell more to existing ones. Sales teams now get reminders to extend contracts, helping keep customers. Management uses dashboards for better insight into sales opportunities and margins.
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SuperOffice CRM helped Wege-Zweckverband (WZV) manage complex information from waste management, community, and wastewater services. WZV needed a system to centralize data and integrate with ERP and ...custom solutions. SuperOffice integrated smoothly due to shared Oracle databases. Management led adoption, starting with calendar features, then expanding use. All employees now use SuperOffice for customer contact and task management. Results include centralized information, mobile working, better team spirit, no lost communication, and higher work quality.
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Wege-Zweckverband (WZV) needed a way to manage complex information from many areas. They wanted a CRM system that could connect with their other software. They also needed to get employees to use the... new system. WZV chose SuperOffice and integrated it with their existing tools. The management started using it first, then other departments joined. Now, all employees use SuperOffice for customer contact and task management. This has led to better teamwork, mobile working, and higher quality of work.
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SuperOffice CRM and Customer Engagement Platform helped Vitec Fastighet fix slow customer service. Before, response times were 4 days. Now, they answer in 24 hours. The team did not grow, but service... got much better. Customer satisfaction went from poor to wow. All customer info is now in one place, and customers can help themselves online.
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Vitec Fastighet had slow customer service and long response times. Each department used different systems, making it hard to find customer information. They chose SuperOffice CRM and the Customer Eng...agement Platform to unify their data and improve service. The new system let them manage requests better and offer self-service options. As a result, they cut response times from 4 days to 24 hours and increased customer satisfaction.
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Joyweek needed a better way to manage their sales and service processes. Their old system was not a good fit and made updates difficult. They chose SuperOffice to create a cloud solution that holds a...ll customer, agreement, and machine information. The new system supports their sales and service teams and connects with other business tools. Staff can now handle cases faster, save time, and provide better customer service.
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SuperOffice CRM helped Joyweek manage sales, service, and marketing in one platform. Joyweek needed a better way to track sales, customer agreements, and service work for office equipment. SuperOffic...e provided a cloud solution with custom sales processes, machine tracking, and mobile tools for technicians. The system integrated with Visma Business and Joyweek's customer portal. Joyweek now has faster case handling, improved customer service, and time savings for staff.
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Dialoghaus GmbH wanted a new CRM system because their old one was outdated and only used for address management. They chose SuperOffice CRM for its easy use and high adaptability. The system was set ...up in less than two months, and data migration went smoothly. Now, all employees use SuperOffice, and one department is almost paperless. Processing customer orders is now 10-20% faster. Teamwork and productivity have also improved due to better transparency and access to information.
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SuperOffice CRM helped Dialoghaus GmbH move beyond basic address management. The company needed a simple, easy-to-use CRM that could adapt to their needs. SuperOffice was implemented in less than two... months, with smooth data migration and quick staff training. Now, all departments use the system, with sales and marketing teams benefiting most. Customer inquiries and orders are processed 10-20% faster. Teamwork and productivity have improved due to better transparency and information access.
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The Printed Cup Company had trouble managing customer records and artwork using spreadsheets and filing cabinets. They needed a CRM system to help them grow and handle more customers. They chose Supe...rOffice, which was flexible and could be tailored to their needs. With SuperOffice, they grew from hundreds to 35,000 customers and increased revenue from £100,000 to £2,100,000. Efficiency improved by more than 100%. They also cut the cost of a warehouse system by 50% and reduced artwork approval times from days to minutes.
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SuperOffice CRM helped Selux GmbH move from manual spreadsheets to a unified sales platform. The company wanted to simplify operations, centralize data, and improve sales and marketing targeting. Sup...erOffice CRM made it easy for users to handle customer data, improved internal workflows, and increased user adoption. Weekly training sessions and a focus on simplicity helped drive success. Selux now gets better data insights and smoother sales processes.
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Sharp UK wanted to improve sales management, forecasting, and customer data handling. They chose SuperOffice CRM to help their sales team work better and faster. The CRM made sales tracking and repor...ting easier. It saved time by automating reports and reduced admin work for account managers. The new system helped Sharp UK grow customer account value and made their marketing more competitive.
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SuperOffice CRM helped CASEA GmbH improve customer data transparency and workflow efficiency. CASEA used SuperOffice CRM to get a 360-degree view of customers and manage sales, projects, and complain...ts. The CRM system made it easier to track activities, schedule appointments, and filter projects. Sales teams now prepare for meetings faster and manage opportunities better. The complaints process is now organized and customer satisfaction has improved.
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SuperOffice CRM helped Sharp UK improve sales management and customer service. The sales team gained better business transparency and more accurate sales forecasting. Marketing became more competitiv...e with tailored messaging. The CRM reduced admin work and made account management easier. Real-time reports now save two days of analyst time per report. The system also prevented sales overlap and helped the team adapt during the pandemic.
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SuperOffice CRM helped The Printed Cup Company move from paper records and spreadsheets to a digital system. The company grew from £100,000 to £2,100,000 in revenue and expanded its customer base fro...m hundreds to 35,000. SuperOffice enabled a 100% improvement in efficiency and reduced warehouse system costs by 50%. The CRM supported international growth and allowed for a new paperless graphic design service. The company saved time and could easily scale as it grew.
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Selux GmbH had trouble with manual sales processes and sharing data across teams. They used SuperOffice CRM to bring all their data into one place and make sales and marketing easier. The IT team led... training to help everyone use the new system. They focused on making the tool simple and helpful for sales reps. Now, Selux can track sales and marketing better and work together as one team.
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Boix Europe had trouble keeping track of customers and projects as they grew. They used Word, Excel, and Outlook, which made things confusing and hard to manage. They chose SuperOffice CRM to organiz...e sales, customer service, and project management in one place. The system was easy to use and helped them track all customer contacts and requests. With SuperOffice CRM, Boix Europe improved their sales process, made customer service better, and cut operational costs.
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CASEA GmbH did not have a CRM system and struggled to track tasks and manage customer data. They needed a solution to help with project management, customer relationships, and process effectiveness. ...They chose SuperOffice CRM and started using it in September 2019. The CRM system made customer data more transparent and improved workflow. Salespeople can now easily schedule appointments, track sales, and manage complaints. The company now has better customer knowledge and improved satisfaction.
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SuperOffice CRM helped Boix Europe improve sales processes and customer service. Before, they used Word, Excel, and Outlook, which made tracking customers and projects hard. With SuperOffice CRM, the...y centralized customer data, managed sales and service in one place, and integrated other tools. The system made workflows smoother and communication better. Boix Europe increased turnover and cut operational costs by using dashboards and custom integrations.
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SuperOffice CRM helped Signify Research Limited improve staff workflow and customer knowledge. The company needed detailed targeting and integrated contact management for a small, specialized client ...base. SuperOffice provided a solution with strong data integration, campaign scheduling, and GDPR compliance. Staff now avoid duplicate outreach and deliver timely, relevant market insights. The marketing team uses campaign analysis tools to improve newsletters and reach prospects in different time zones. SuperOffice supports growth with a scalable, license-based model.
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SuperOffice CRM helped Knauber improve sales workflows. Before, Knauber had slow processes and lost information. With SuperOffice, all customer data is easy to find. Over 40 employees use the system.... Sales teams now close deals 30% faster. Pricing is 20% more accurate. Sales productivity increased by 30%. The company connects better between office and field teams.
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Knauber had problems with slow workflows and lost information, which caused delays in closing deals. They needed a better way to manage customer data and chose SuperOffice after a three-month search.... SuperOffice helped them store all important information in one place and made it easy to connect with their ERP system. Over 40 employees were trained to use the new system. As a result, closing deals is now 30% faster, sales productivity increased by 30%, and pricing is 20% more accurate.
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