Real-World Case Studies and Customer Success Stories with ShoutOUT

ShoutOUT built a tier-based loyalty program for Shirohana, a leading flower retailer in Sri Lanka. The new system lets customers... earn points for purchases and move up tiers for better rewards. The loyalty platform integrates with Shirohana’s point of sale, giving real-time updates. Customers get access to extra services and third-party offers based on their tier. Shirohana also links rewards from its group companies, making the program more attractive.
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ShoutOUT Engage helped Saaraketha Lifestyle boost customer conversions and website traffic. The company used personalized SMS marketing campaigns to inform... customers about new products and promotions. Features like SMS templates, scheduling, and company name sender ID made campaigns quick and effective. Built-in URL shortener and click tracking increased open rates and drove more visitors to their online store. Analytics reports gave insights into customer behavior, helping Saaraketha target the right audience and improve campaign results.
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ShoutOUT enabled Sumathi Awards to manage real-time SMS voting for their annual TV awards. The platform integrated SMS, mobile app,... and newspaper coupon votes into a single leaderboard. ShoutOUT's AI-powered SMS solution accurately matched votes to contestants, even with spelling variations. The system processed up to 100 SMS votes per second during peak times. This ensured a seamless, uninterrupted voting experience for the audience.
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ShoutOUT enabled UNDP to collect data from citizens and institutes across the country using SMS. The solution let anyone send... a text message to update information, which was then sent to a central platform. Data was captured in text format and validated through a REST API integration. This made data collection easier and more accessible for disaster management projects. The system helped unify data from different government institutes into one platform.
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Mobil used ShoutOUT to run a scratch code competition for its Sri Lankan customers. The campaign let buyers send codes... from oil cans via SMS to win instant rewards. ShoutOUT managed the reward pool and tracked all entries in real time. Mobil admins could view SMS logs, reward redemptions, and participant data. This helped Mobil engage directly with end users and collect valuable customer information.
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ShoutOUT Labs built a loyalty platform for DSI Tyres, a leading tyre manufacturer in Sri Lanka. DSI Tyres needed to... automate customer engagement and reward loyal buyers. The old system used postcards and manual data entry, which was slow and costly. The new platform lets customers join the loyalty club by texting a code from their tyre. They get instant digital rewards and can refer friends for more points. The system tracks customer activity, segments users, and provides real-time analytics for campaign management.
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