Customer stories

Product Business Settings

SAP Marketing Cloud is popular in Hospital & Health Care, Education, and Transportation/Trucking/Railroad industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Website Builder
Team Collaboration

SAP Marketing Cloud Product Overview

SAP Marketing Cloud empowers marketers to drive revenue and personalize customer engagements using machine learning and data insights. It offers trusted data management, real-time collaboration, and precise targeting.

How satisfied the customers are with SAP Marketing Cloud use-cases

Reviews

"Using SAP Advisory Services, we implemented SAP S/4HANA to get our digital business ready to cater to 100 million passengers a year by 2030. And in using SAPMarketing Cloud, we can run highly targeted marketing campaigns and broaden the number of di...gital channels we use." - Richard Kujan
"With SAP Marketing Cloud and nexoya, we can evaluate marketing activities across multiple channels and make data-driven decisions about our future digital experience strategy." - Marcel Hartlein

SAP Marketing Cloud Customer Insights, Testimonials and Case Studies

How can SAP Marketing Cloud optimize your Customer Communication Management Workflow?

What makes SAP Marketing Cloud ideal for Customer Engagement?

What benefits does SAP Marketing Cloud offer for Campaign Management?

How does SAP Marketing Cloud facilitate Social Media Management?

What benefits does SAP Marketing Cloud offer for Workflow Management?

What is SAP Marketing Cloud?

SAP Marketing Cloud is a marketing solution that empowers marketers to successfully generate demand, increase lead conversions, and, ultimately, drive more sales by understanding the marketing performance. It utilizes the power of machine learning to gain deeper insights into customer behaviors to create personalized customer engagements and empowers marketers to make intelligent decisions with data visualization tools that synthesize data into insights.

It assists to identify, capture, and enrich customer profiles across all sources in a single view to gain insights into customers’ real-time intents and collaborate across teams and provide transparency into marketing plans, budgets, and performance in real-time. It targets and plans cross-channel engagements accurately to deliver the personalized experiences customers expect and also generates, nurtures, and converts leads into revenue with close collaboration between sales and marketing.

Its features include trusted data management, complete customer profiles with data for gaining deeper insights into customer behaviors and desires, greater transparency and access to marketing information, business intelligence for better decision-making, precise customer targeting, personalized customer interactions and many more.

What is SAP Marketing Cloud used for?

SAP Marketing Cloud is a Marketing Automation Software mainly used by its customers to Run Personalized And Segmented Engagement and Enhance Customer Relationships by Customer Communication Management, Customer Engagement and Campaign Management .

What are the top features of SAP Marketing Cloud?

Landing page, Personalization and Feedback surveys are some of the top features of SAP Marketing Cloud.

Who uses SAP Marketing Cloud?

SAP Marketing Cloud is used by Hospital & Health Care, Education and Transportation/Trucking/Railroad among other industries.

What are SAP Marketing Cloud alternatives?

Yespo Оmnichannel CDP, EasySender, Lead Liaison and Omnisend are popular alternatives for SAP Marketing Cloud.

Where is SAP Marketing Cloud located?

SAP Marketing Cloud is headquartered at Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany.

9 buyers and buying teams have used Cuspera to assess how well SAP Marketing Cloud solved their Marketing Automation needs. Cuspera uses 2401 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
SAP Marketing Cloud testimonial

Richard Kujan

CIO

ZSSK

Using SAP Advisory Services, we implemented SAP S/4HANA to get our digital business ready to cater to 100 million passengers a year by 2030. And in using SAPMarketing Cloud, we can run highly targeted marketing campaigns and broaden the number of digital channels we use. Testimonial By Richard Kujan
SAP Marketing Cloud testimonial

Marcel Hartlein

Global Head Digital Transformation

Emmi Group

With SAP Marketing Cloud and nexoya, we can evaluate marketing activities across multiple channels and make data-driven decisions about our future digital experience strategy. Testimonial By Marcel Hartlein
SAP Marketing Cloud testimonial

Everson Martins Baptista

President and CEO

Sorrifacil Franchising Ltda

We wanted to build up our knowledge of SAP Integration Suite and SAP Marketing Cloud. By leveraging SAP Enterprise Support services, we broadened our team’s understanding of the products’ integration capabilities as well as best practices. This gave our IT team the confidence to become more indepen...dent and self-sufficient.

Testimonial By Everson Martins Baptista
CUSTOMERS TESTIMONIALS
SAP Marketing Cloud testimonial

Richard Kujan

CIO

ZSSK

Using SAP Advisory Services, we implemented SAP S/4HANA to get our digital business ready to cater to 100 million passengers a year by 2030. And in using SAPMarketing Cloud, we can run highly targeted marketing campaigns and broaden the number of digital channels we use. Testimonial By Richard Kujan
SAP Marketing Cloud testimonial

Marcel Hartlein

Global Head Digital Transformation

Emmi Group

With SAP Marketing Cloud and nexoya, we can evaluate marketing activities across multiple channels and make data-driven decisions about our future digital experience strategy. Testimonial By Marcel Hartlein
SAP Marketing Cloud testimonial

Everson Martins Baptista

President and CEO

Sorrifacil Franchising Ltda

We wanted to build up our knowledge of SAP Integration Suite and SAP Marketing Cloud. By leveraging SAP Enterprise Support services, we broadened our team’s understanding of the products’ integration capabilities as well as best practices. This gave our IT team the confidence to become more indepen...dent and self-sufficient.

Testimonial By Everson Martins Baptista
 

ERPROOTS' Successful SAP HEC-to-GCP Migration for Saudi-based FMCG Enterprise

ERPROOTS successfully migrated a Saudi FMCG enterprise's operations from SAP HANA Enterprise Cloud to Google Cloud Platform. This migration enhanced performance, reduced infrastructure costs by 30%, ...and improved disaster recovery. The project involved moving 1.8 TB of data with zero downtime, enabling the client to handle increased traffic and explore advanced analytics and automation.

Read on →
 

SAP chosen by HMRC to modernise the UK tax system with secure cloud technology

HMRC has selected SAP to modernize its Enterprise Tax Management Platform, enhancing tax and revenue systems with secure cloud technology. The deployment will use RISE with SAP, including SAP S/4HANA... Cloud and SAP's UK Sovereign Cloud, to improve data access, analysis, and user experience. This initiative aims to strengthen the resilience and security of the UK's tax infrastructure.

Read on →
 

HMRC chooses cloud SAP S/4Hana for tax system overhaul - Computer Weekly

HM Revenue & Customs (HMRC) is transitioning from an on-premise SAP ERP system to SAP's cloud-based S/4Hana as part of the "Rise with SAP" program. This move aims to modernize HMRC's Enterprise Tax M...anagement Platform, enhancing real-time analysis, reporting, and taxpayer experience. The deployment includes SAP's UK Sovereign Cloud and AI capabilities, supporting the UK government's AI goals and future innovation.

Read on →

NV Bekaert SA - Manufacturing - Very Large

NV Bekaert SA, a global leader in steel wire transformation and coating, partnered with SAP gold partner Flexso NV to enhance HR processes by leveraging embedded AI capabilities in SAP SuccessFactors.... The project enabled rapid deployment of AI features, allowing Bekaert to improve HR efficiency and performance management. Employees quickly adopted the new tools, using AI to analyze reports, generate insights, and streamline goal creation, supporting Bekaert's strategy for sustainable growth and innovation.

Read on →

SNP Group - Professional Services - Large

SNP Group, a global software consulting company with over 1,500 employees, modernized its HR landscape by implementing SAP SuccessFactors HCM and leveraging SAP Preferred Success services. The initia...tive aimed to improve efficiency, support a mobile workforce, and provide intuitive HR tools. Key outcomes included 100% on-time go-live, 70% automation of manual HR workflows, and a 24-hour average response time for critical issues. The collaboration with SAP and implementation partner scdsoft AG enabled SNP to overcome technical challenges, ensure business continuity, and lay the groundwork for future innovation, including AI and automation in HR processes.

Read on →

Philips - Health, Wellness And Fitness - Very Large

Philips, a global leader in healthcare technology, sought to improve its talent strategy by gaining better visibility and control over its entire workforce, including employees, contingent labor, and... service providers. By implementing SAP Fieldglass Contingent Workforce Management, Philips achieved 97% visibility into its external workforce and now manages €500 million in yearly contingent worker spend. The solution enabled Philips to make more informed decisions, optimize costs, and efficiently manage its workforce across 25 countries. The company is expanding the program to include services procurement, further supporting its business growth and transformation.

Read on →

SAP Marketing Cloud - A roadmap towards Intelligent Marketing

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Peers used SAP Marketing Cloud for Customer communication management and Customer engagement

SAP Marketing Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5

Read Reviews (21)
Analytics

4.82/5

Read Reviews (210)
Custom Reports

4.25/5

Read Reviews (251)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5

Read Reviews (21)
Analytics

4.82/5

Read Reviews (210)
Custom Reports

4.25/5

Read Reviews (251)

Software Failure Risk Guidance

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for SAP Marketing Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Marketing Cloud

SAP SE News

Product
 

SAP Launches Defense Innovation Hub in Munich

SAP has launched a defense innovation hub in Munich, aiming to enhance digital readiness for modern defense capabilities. The hub integrates software, data, AI, and industry expertise to support operational readiness across personnel, logistics, and supply chains. This initiative aligns with Munich's robust defense and technology ecosystem, fostering collaboration with academic and government institutions.

Product
 

Pathlock Brings Real-Time SAP Threat Detection to Microsoft Sentinel Solution for SAP

Pathlock has integrated its Cybersecurity Application Controls solution with Microsoft Sentinel Solution for SAP, enhancing real-time SAP threat detection. This integration offers SOC teams comprehensive visibility into SAP environments, enabling early threat identification and response. It consolidates SAP and non-SAP threat data, enriching SAP security events with context for streamlined incident investigation.

Partnership
 

KPMG Strengthens Global Collaboration with SAP as an SAP Global Strategic Service ...

KPMG has expanded its collaboration with SAP by becoming an SAP Global Strategic Service Partner. This partnership focuses on co-innovating cloud-native, AI-first solutions, leveraging KPMG's industry expertise and SAP's enterprise applications. The alliance aims to drive digital transformation and deliver AI-enabled, scalable solutions to clients globally, enhancing decision-making and business outcomes.

Partnership
 

SAP Bets On Sovereign AI And Experiential Retail To Deepen Cloud Ties - Yahoo Finance

SAP has announced AI-powered sovereign cloud partnerships with Bell Canada and Cohere, aiming to provide Canadian-operated enterprise AI services. Additionally, SAP launched a retail-focused AI initiative tied to New York Fashion Week, targeting experiential commerce. These efforts highlight SAP's focus on AI in regulated sectors and enhanced customer experiences for consumer brands.

SAP SE Profile

Company Name

SAP SE

Year Founded

1972

HQ Location

Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany

Employees

10001+

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