Salesforce Customer Self-Service Overview

Salesforce-customer-self-service enables customers to find answers independently, reducing support cases and costs. Community management tools also empower users to help each other.

Use Cases

Customers recommend Engagement Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Salesforce Customer Self-Service.

Other use cases:

  • Community Building
  • Contact List Management
  • Tracking & Monitoring Communications
  • Workflow Management
  • Knowledge Management
  • Sending & Publishing Communications
  • Market Research
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Customer Self-Service.

Other priorities:

  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Salesforce Customer Self-Service Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Customer Self-Service works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce Customer Self-Service's features include Personalization, and Templates. and Salesforce Customer Self-Service support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Salesforce Customer Self-Service analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Great software for managing contacts, marketing data and more...." Peer review by Chelsea S, Program Manager, Dance

Salesforce Customer Self-Service, Crowded Community, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Customer Self-Service

Top Industries

  • Information Technology and Services
  • Computer Software
  • Entertainment

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Salesforce Customer Self-Service is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.

Salesforce Customer Self-Service Customer wins, Customer success stories, Case studies

Why is Salesforce Customer Self-Service the best choice for Engagement Management?

Why is Salesforce Customer Self-Service the best choice for Helpdesk Management?

What makes Salesforce Customer Self-Service ideal for Community Building?

What makes Salesforce Customer Self-Service ideal for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Salesforce Customer Self-Service solved their Help Desk needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Army Awards Salesforce $5.6 Billion Software Deal - WSJ

Salesforce secured a $5.6 billion contract with the Army for software solutions, marking a significant customer acquisition.

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Checkmarx Taps Agentforce 360 for Customer Service - Salesforce

Checkmarx is enhancing its customer service operations using Salesforce's Agentforce 360, achieving significant improvements in first contact resolution and case closure times. The deployment is in i...ts second phase, focusing on knowledge management and data unification. Checkmarx plans to expand Agentforce use to sales and legal operations. This collaboration highlights the mutual benefits of integrating AI into core business processes.

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Adamed selects Salesforce Life Sciences for healthcare engagement - Salesforce

Adamed Laboratorios, a Spanish pharmaceutical company, selects Salesforce's Agentforce Life Sciences for Customer Engagement to modernize operations and enhance customer relationships. This adoption ...allows Adamed to unify commercial processes, support multi-channel engagement, and gain a 360-degree customer view. The implementation is led by Izertis, a Salesforce partner, ensuring successful deployment and adoption.

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Panasonic - Consumer Electronics

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

Read on →

DeVry University - Education

Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes. DeVry used Agentforce to connect ...students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.

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BACA Systems - Manufacturing

Einstein 1 Sales helped BACA Systems double sales productivity. The company used Salesforce Data Cloud and AI to automate sales tasks and improve email engagement. AppExchange integrations cut delive...ry errors and saved 15 workdays per month. Flow Builder enabled fast, no-code automation for licensing and operations. BACA Systems now manages all sales and admin tasks in Salesforce, boosting efficiency and accuracy.

Read on →
lightning

Peers used Salesforce Customer Self-Service for engagement management and advertisement

Salesforce Customer Self-Service Competitors

Salesforce Customer Self-Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (30)
Analytics

2.55/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (30)
Analytics

2.55/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Salesforce Customer Self-Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Customer Self-Service

Salesforce, Inc. News

Partnership

LM, PG&E, Salesforce and Wells Fargo Launch EMBERPOINT to Tr - ASDNews

Salesforce, along with Lockheed Martin, PG&E, and Wells Fargo, has launched EMBERPOINT, a venture aimed at transforming wildfire prevention and response. Salesforce will provide the digital foundation, integrating data streams into a real-time response engine using Agentforce and Slack. This partnership seeks to enhance wildfire safety through advanced technologies and coordinated efforts.

Read more →
Product

New and upcoming innovations for Agentforce Commerce

Salesforce has introduced new innovations for Agentforce Commerce, enhancing B2C commerce with AI-driven features. These include agentic shopping for personalized experiences, ChatGPT catalog integration, and Google's Universal Commerce Protocol integration. New capabilities in contextual search, connected commerce, intelligent order management, and point-of-sale systems are also highlighted. These updates aim to improve customer engagement, operational efficiency, and drive growth.

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Product

Salesforce Expands MuleSoft Agent Fabric with Automated Discovery - Salesforce

Salesforce has expanded its MuleSoft Agent Fabric with new automated discovery capabilities, enhancing AI agent management across platforms like Salesforce Agentforce, Amazon Bedrock, and Google Cloud's Vertex AI. The update introduces Agent Scanners for automatic detection and cataloging of AI agents, providing a unified control plane for governance and visibility. This development supports scalable AI deployment, offering seamless integration and oversight of agents and tools within the enterprise.

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Company

Salesforce launches startup program in Malaysia and the Philippines - TNGlobal

Salesforce has expanded its Startup Program to Malaysia and the Philippines, providing local startups access to AI-powered products, mentorship, and go-to-market opportunities. This expansion aims to foster growth in these regions' startup ecosystems, aligning with Salesforce's commitment to ASEAN and South Asia. The program, active since 2021, now supports over 435 startups, including more than 230 AI-first companies.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO