Salesforce Customer Self-Service Overview
Here’s the scoop on Salesforce Customer Self-Service! We've gathered over 304 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Customer Self-Service, Crowded Community, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Customer Self-Service is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Customer Self-Service fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Customer Self-Service supports business activities such as:
- Engagement Management
- Advertisement
- Helpdesk Management
- Community Building
- Contact List Management
Salesforce Customer Self-Service can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Build Brand Awareness, and Enter New Markets Internationally Or Locally. It can help manage these activities if you use Website Offline On Premises etc. for these needs. As a solution, Salesforce Customer Self-Service's capabilities include Personalization, and Templates.
Salesforce Customer Self-Service was founded in 1999. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Decrease cost of customer interactions by offering self service...." Peer review by Rhianna A, Director, CX Evangelist - Service Cloud, Consumer Electronics
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Salesforce Customer Self-Service solved their Help Desk needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Salesforce Customer Self-Service.
Use Cases
Peers recommend Engagement Management , Advertisement , Helpdesk Management , as the business use cases that they have been most satisfied while using Salesforce Customer Self-Service.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.78/5 ★ |
"...Decrease cost of customer interactions by offering self service...." Peer review by Rhianna A, Director, CX Evangelist - Service Cloud, Consumer Electronics |
| engaging and following up |
4.48/5 ★ |
"...It allows us to build an internal or external relationship with our clients and how to track the member activity and engagement in some very powerful ways...." Peer review by User |
| Advertisement with Website, Offline and On Premises |
4.35/5 ★ |
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Self Service Portal and Customer Communities by Service Cloud |
| Helpdesk Management with Phone Calls |
4.43/5 ★ |
"...Free up your agents from handling common questions or requests with a branded self-service help center...." Self Service Portal and Customer Communities by Service Cloud |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.78/5 ★ |
"...Decrease cost of customer interactions by offering self service...." Peer review by Rhianna A, Director, CX Evangelist - Service Cloud, Consumer Electronics |
|
| engaging and following up |
4.78/5 ★ |
| Advertisement with Website, Offline and On Premises |
4.35/5 ★ |
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Self Service Portal and Customer Communities by Service Cloud |
|
| Helpdesk Management with Phone Calls |
4.43/5 ★ |
"...Free up your agents from handling common questions or requests with a branded self-service help center...." Self Service Portal and Customer Communities by Service Cloud |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 304 insights from peers and experts to help you assess how these Salesforce Customer Self-Service use cases fit your Help Desk needs.
Popular Business Setting
for Salesforce Customer Self-Service
Top Industries
- Information Technology and Services
- Computer Software
- Entertainment
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Salesforce Customer Self-Service to Enhance customer relationships and Acquire customers
Salesforce Customer Self-Service Alternatives
Peer and Expert Opinion on Features
for Salesforce Customer Self-Service
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (8) |
| Templates | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (8) |
| Templates | Read Reviews (5) |
IT and Other Capabilities
for Salesforce Customer Self-Service
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (5) |
| Data Import | Read Reviews (26) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (5) |
| Data Import | Read Reviews (26) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (95) |
| Chat Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (95) |
| Chat Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Salesforce Customer Self-Service
Overall Risk Meter
Top Failure Risks for Salesforce Customer Self-Service
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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