Salesforce Connect Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Connect based on over 747 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Connect, Salesforce Financial Services Cloud, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Connect is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Connect fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Connect supports business activities such as:
- Contact List Management
- Lead Management
- Engagement Management
- Collaboration
- Forecasting
Salesforce Connect can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Mobile and Phone Calls for these needs. As a solution, Salesforce Connect's capabilities include Recording, Dashboard, Personalization, etc.
Salesforce Connect was founded in 1999. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Keeping track of hundreds of thousands of customer service tickets, customers, and contact info has never been easier than with Salesforce...." Peer review by Administrator
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Salesforce Connect solved their Customer Data Platform needs. Cuspera uses 747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Salesforce Connect.
Use Cases
Peers recommend Contact List Management , Lead Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Connect.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Contact List Management with Mobile |
4.83/5 ★ |
"...Keeping track of hundreds of thousands of customer service tickets, customers, and contact info has never been easier than with Salesforce...." Peer review by Administrator |
| contacts history |
4.46/5 ★ |
"...all contact records and history in one place with rich history fields...." Peer review by User |
| tracking contacts |
3.42/5 ★ |
"...It has helped me keep track of all contacts and look into various customer information and product costs...." Peer review by User |
| Lead Management with Phone Calls |
4.61/5 ★ |
"...Essentially we use Sale force to organize prospects and keep track of our interactions with them...." Peer review by Gabrielle N, Business Development Associate, Information Technology and Services |
| Engagement Management with Phone Calls |
4.65/5 ★ |
"...Salesforce is the largest CRM provider in the world, with this tool I can keep track of all interactions with customers and make communication with potential customers more efficient...." Peer review by Thomas S, Thomas Spencer |
| engaging and following up |
4.54/5 ★ |
"...Great follow up task system...." Peer review by Joshua S |
| PEER EXPERIENCES | |
|---|---|
| Contact List Management with Mobile |
4.83/5 ★ |
"...Keeping track of hundreds of thousands of customer service tickets, customers, and contact info has never been easier than with Salesforce...." Peer review by Administrator |
|
| contacts history |
4.83/5 ★ |
| tracking contacts |
4.83/5 ★ |
| Lead Management with Phone Calls |
4.61/5 ★ |
"...Essentially we use Sale force to organize prospects and keep track of our interactions with them...." Peer review by Gabrielle N, Business Development Associate, Information Technology and Services |
|
| Engagement Management with Phone Calls |
4.65/5 ★ |
"...Salesforce is the largest CRM provider in the world, with this tool I can keep track of all interactions with customers and make communication with potential customers more efficient...." Peer review by Thomas S, Thomas Spencer |
|
| engaging and following up |
4.65/5 ★ |
30+ more Business Use Cases
Our AI advisor, Wyz, harnessed 747 insights from peers and experts to help you assess how these Salesforce Connect use cases fit your Customer Data Platform needs.
Frequently Asked Questions(FAQ)
for Salesforce Connect
What is Salesforce Connect used for?
What are the top features of Salesforce Connect?
Who uses Salesforce Connect?
Where is Salesforce Connect located?
Popular Business Setting
for Salesforce Connect
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Mid Market
- Small Business
- Large Enterprise
Peers used Salesforce Connect to Enhance customer relationships and Acquire customers
Salesforce Connect Alternatives
Peer and Expert Opinion on Features
for Salesforce Connect
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (26) |
| Dashboard | Read Reviews (18) |
| Personalization | Read Reviews (13) |
| Ticketing | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (26) |
| Dashboard | Read Reviews (18) |
| Personalization | Read Reviews (13) |
| Ticketing | Read Reviews (10) |
IT and Other Capabilities
for Salesforce Connect
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (51) |
| Data Import | Read Reviews (109) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (51) |
| Data Import | Read Reviews (109) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (2) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (2) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (107) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (107) |
Software Failure Risk Guidance
?for Salesforce Connect
Overall Risk Meter
Top Failure Risks for Salesforce Connect
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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