Experience Management Platform for listening, understanding and taking action.
Retail Case Studies and Success Stories with Reputation.com
CASE STUDY Bensons for Beds
Reputation helped Bensons for Beds improve its digital customer journey. Bensons for Beds used Reputation to manage feedback and boost its online reputation. The company saw a 297% increase in review... requests and a 30-point rise in Net Promoter Score. Business listings generated 26 million views over two years. Bensons for Beds now has a 4.7-star group rating and 93% positive feedback.
Hospitality Case Studies and Success Stories with Reputation.com
CASE STUDY Young's
Young's used the Reputation platform to manage and respond to customer feedback across their pubs and bedrooms. They wanted to improve response rates, understand customer reviews, and keep business l...istings accurate. After rolling out Reputation, their review response rate grew from 83% in 2021 to 99% in 2023. Their Reputation Score increased by 124 points, reaching 803 in 2024. Young's also achieved a 4.5 out of 5 average star rating and used insights to improve their Sunday Roast experience.
Reputation helped Roadchef manage its online presence and boost customer acquisition and loyalty. Roadchef unified feedback channels and improved listing accuracy using Reputation. The company saw a ...106% annual increase in review volume and generated 16,433 more reviews each year. Roadchef achieved a 646% year-over-year increase in Google 'Clicks-to-Directions' and a 6,847% rise in website visits. Roadchef now closes 89.8% of customer tickets on time, with an average close time of 9 hours.
Stonegate Group used the Reputation Experience Management (RXM) platform to manage feedback and improve operations. They wanted to boost efficiency, empower managers, and create a competitive culture.... With Reputation, their review response rate rose from 36% to 99%. Their star rating increased from 3.4 to 4.5. They saw a 1,443% increase in business listing views and now manage over 850 listings. Their Reputation Score rose by 318 points, now 168 points above the industry average, and they linked higher sales to this improvement.
Health, Wellness and Fitness Case Studies and Success Stories with Reputation.com
CASE STUDY Duncan and Todd Group
Duncan and Todd Group used the Reputation RXM Basic Bundle to improve their online reputation. They wanted to manage feedback from many sources and boost their digital presence. With Reputation, they... saw a 79% increase in review volume and a 93% response rate to inbound reviews. Their positive feedback rose to 94%, and their group star rating improved to 4.7 out of 5. This helped them engage more patients and grow their business.
Education Case Studies and Success Stories with Reputation.com
CASE STUDY Childbase Partnership
Reputation helped Childbase Partnership, an employee-owned nursery group with 45 UK sites, improve their online presence. Childbase needed a flexible, easy-to-use platform to manage reviews and feedb...ack across all locations. By using Reputation's Insights, Listings, Reviews, and Surveys, they increased review volume by 27% on Daynurseries and 104% on Google. Their conversion rate to 'clicks to directions' rose by 13.3%. Childbase now has a 4.9-star rating and a Reputation Score 70 points above the industry average.
Real Estate Case Studies and Success Stories with Reputation.com
CASE STUDY PeakMade Real Estate
Reputation helped PeakMade Real Estate improve resident experience and business results. PeakMade used Reputation's platform to track feedback and trends in student housing. They saw a 34% increase i...n Reputation Score since partnering. Review volumes grew year-over-year, with a 96%+ response rate. The number of properties in the 800 Club rose by 185% from 2022 to 2023.
Reputation helped Greystar manage online reviews and boost customer engagement. Greystar used Reputation to track and respond to reviews across 2,600 locations. Their aggregate portfolio rep score ro...se from 241 in 2013 to 709 in 2021. Business listing services brought 36 more leads, 10 more leases, and $108,000 added value per location in 2021. Greystar also used Reputation’s competitive intelligence tools to benchmark against competitors and improve operations.
Reputation helped Greystar manage reviews and competitive intelligence for their residential properties. Greystar faced challenges with manual review tracking and needed a scalable solution. Reputati...on provided tools for review management, business listings, and analytics. Greystar's portfolio rep score rose from 241 in 2013 to 709 in 2021. Business listing services generated 36 more leads, 10 more leases, and $108,000 added value per location in 2021.
Insurance Case Studies and Success Stories with Reputation.com
CASE STUDY Acceptance Insurance
Acceptance Insurance used Reputation to improve their online brand reputation. They unified their review and listing management across 300 locations and over 700 agents. From 2020 to 2023, they incre...ased their annual review volume by 27%. Their average star rating reached 4.8. 91% of their locations scored 800 or higher in Rep Score. They also saw a 72% increase in listing views, 22% more phone calls, 52% more clicks to directions, and 65% more clicks to their website.
Hospital & Health Care Case Studies and Success Stories with Reputation.com
CASE STUDY Intermountain Health
Reputation helped Intermountain Health improve their online reputation. They launched an SMS-based review request program. Their average rating jumped from 3.7 to 4.5 stars in one month. Review volum...e increased by 510% in six months. Organic leads tripled, surpassing all paid channels. Positive review share rose from 78% to 88%, with over 10,000 five-star ratings.
Reputation helped Caraday Healthcare grow their online presence and improve reviews. Caraday wanted to boost engagement and become a leader in their market. Quantum Age chose Reputation to train Cara...day's team and manage social media and reviews. Caraday saw a 200% increase in review volume in one year. Their Rep Score rose by 217 points. They also doubled their listings views on Google Business Profiles.
Wilmington Health used the Reputation platform to improve patient care and increase online visibility. They needed more and better online reviews to stand out in a competitive healthcare market. Repu...tation's Reviews and Review Booster features helped them automate review collection and integrate with their systems. As a result, 97% of their locations now have 4 stars or higher, monthly review volume grew from 30 to over 400, and positive reviews increased by 1400%.
Reputation helped Intermountain Health improve their online presence. The healthcare provider used Reputation’s Reviews solution and launched an SMS-based review request program. Their review volume ...increased by 510% in one year. The average star rating jumped from 3.7 to 4.5 in a single month. Positive review share rose from 78% to 88%. Intermountain Health also tripled their organic leads.
Automotive Case Studies and Success Stories with Reputation.com
CASE STUDY AutoNation
AutoNation used the Reputation Reviews product to boost its online reputation and customer trust. The company automated review responses, saving over 6,300 staff hours and responding to 98% of review...s in 2020. AutoNation achieved 1 million 5-star reviews in June 2023 and saw a 148% return on investment since partnering with Reputation. Over 120 locations improved their RepScore or engagement, and company-wide initiatives increased platform adoption. The Reputation platform helped AutoNation audit performance and share best practices across locations.
Reputation helped Principle Auto Group improve customer experience and boost ROI. The company used Reputation to manage reviews and streamline communication across eight locations. They saw a 69% inc...rease in clicks to phone calls and an 85% increase in clicks on directions. Listings views went up by 22%. Their overall star rating improved by 91%, reaching 4.7 out of 5. The platform saved time and made their online image stronger.
Reputation helped AutoNation manage and grow its online reviews. AutoNation used the Reviews product to share positive customer feedback and automate responses. This saved over 6,300 staff hours and ...led to 1 million 5-star reviews by June 2023. More than 120 locations improved their RepScore or engagement. AutoNation saw a 148% return on investment since partnering with Reputation.
Comparing the immediate 6-month period before and after platform rollout, Childbase saw a higher conversion rate % on all three core Listings focus areas.
Comparing the immediate 6-month period before and after platform rollout, Childbase saw a higher conversion rate % on all three core Listings focus areas.
Reputation helped Thrive Communities improve their property management business. Thrive used Reputation to manage business listings, reputation, and review requests. They saw a 35% increase in review... volume after one month of the 'One Review, One Tree' campaign. Year-over-year review volume grew by 65%. Their review response rate reached 93%, and their Reputation Score was 79 points above the industry average. Thrive also planted 2,357 trees as part of their campaign.
