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Reputation.com: Use-Cases, Insights and Reviews | 2025 Cuspera

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Experience Management Platform for listening, understanding and taking action.

Reputation.com Overview

Reputationcom offers online reputation management services by building brands' digital presence. Customers are turned into local advocates to enhance business reputation.

Use Cases

Customers recommend Reputation Management, Rating And Review Management, Social Media Management, as the business use cases that they have been most satisfied with while using Reputation.com.

Other use cases:

Engagement Management
Communication Management
Customer Feedback Management
Lead Management
Sales Review & Feedback
Loyalty Management
Training & Onboarding

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Business Priorities

Improve Digital And Social Presence and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Reputation.com.

Other priorities:

Acquire Customers
Increase Sales & Revenue
Enhance Customer Relationships
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Internal Communications
Build Brand Awareness
Manage Risk
Improve Visibility
Improve Stakeholder Relations

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Reputation.com Use-Cases and Business Priorities: Customer Satisfaction Data

Reputation.com works with different mediums / channels such as Social Media.

Reputation.com's features include Feedback Surveys, Dashboard, Personalization, etc. and Reputation.com support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Reputation.com analytics capabilities include Analytics, and Custom Reports.

Reviews

"Reputation.com provides you with a way to manage everything in a sensible way and without taking up massive amounts of time nor resources. It means that we can do everything with the existing team we have, and that’s key for us." - Chris Smith

Reputation.com, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Reputation.com

Top Industries

Hospital & Health Care
Hospitality
Real Estate

Popular in

Mid Market
Enterprise
Small Business

Reputation.com is popular in Hospital & Health Care, Hospitality, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Reputation.com Use Cases

What makes Reputation.com ideal for Reputation Management?

Reputationcom specializes in providing Online Reputation Management (ORM) platforms for large enterprises with multiple locations. The platform offers a user-friendly interface that simplifies the process of managing online reputation across various platforms. However, managing the platform effectively may require dedicated staff or an account representative.

"...We were also able to post to social media more easily than when we didn't have a reputation management partner...." Peer review by Jason S, Regional Manager

What makes Reputation.com ideal for Rating And Review Management?

Reputationcom helps organizations manage their online reputation by facilitating review acquisition, analysis, and display across various platforms. The platform offers a comprehensive suite of tools, including listing management, survey capabilities, and data analytics. However, it lacks the ability to directly share review links with customers.

"...Online reviews are more important than ever and the volume of reviews is growing...." Case Study Property Management Industry

What Are the key features of Reputation.com for Social Media Management?

Reputationcom's social media management capabilities enable centralized management of multiple social media platforms, facilitating posting, responding to reviews, and monitoring interactions. The software offers analytics dashboards for tracking performance and provides customer service support. Limitations include occasional connectivity issues with social media accounts, potentially resulting in delayed notifications and post publication.

"...Social Engagement. ..." Online Reputation Management for Business

What benefits does Reputation.com offer for Engagement Management?

The engagement management capabilities enable quick follow-up on questions and reviews, facilitating efficient response and engagement. This allows for monitoring customer feedback and addressing concerns promptly. However, limitations include inconsistent follow-up and tracking of customer interactions, hindering effective resolution of escalated issues.

"...The Business Continuity Bundle includes the following crisis management components: Social Suite Engage where customers seek information during emergencies on their social feeds...." Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak

What Are the key features of Reputation.com for Communication Management?

54+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Reputation.com solved their Reviews and Reputation needs. Cuspera uses 3243 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Chris Smith Head of Marketing Roadchef	Reputation.com provides you with a way to manage everything in a sensible way and without taking up massive amounts of time nor resources. It means that we can do everything with the existing team we have, and that’s key for us. Testimonial By Chris Smith
Kiara Simmance Marketing Director Belvoir Group	Franchisees tell us how happy they are with Reputation.com, they are truly excited that their excellent reputation is now being seen online. The most important aspect of the solution is the ability to measure our success every month. Testimonial By Kiara Simmance
Michael Scarfe Research Manager Scentre Group	We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. Testimonial By Michael Scarfe

CUSTOMERS	TESTIMONIALS
Chris Smith Head of Marketing Roadchef	Reputation.com provides you with a way to manage everything in a sensible way and without taking up massive amounts of time nor resources. It means that we can do everything with the existing team we have, and that’s key for us. Testimonial By Chris Smith
Kiara Simmance Marketing Director Belvoir Group	Franchisees tell us how happy they are with Reputation.com, they are truly excited that their excellent reputation is now being seen online. The most important aspect of the solution is the ability to measure our success every month. Testimonial By Kiara Simmance
Michael Scarfe Research Manager Scentre Group	We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. Testimonial By Michael Scarfe

Case Studies

Insurance

CASE STUDY Acceptance Insurance

Acceptance Insurance used Reputation to improve their online brand reputation. They unified their review and listing management across 300 locations and over 700 agents. From 2020 to 2023, they incre...ased their annual review volume by 27%. Their average star rating reached 4.8. 91% of their locations scored 800 or higher in Rep Score. They also saw a 72% increase in listing views, 22% more phone calls, 52% more clicks to directions, and 65% more clicks to their website.

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Automotive

CASE STUDY AutoNation

Reputation helped AutoNation manage and grow its online reviews. AutoNation used the Reviews product to share positive customer feedback and automate responses. This saved over 6,300 staff hours and ...led to 1 million 5-star reviews by June 2023. More than 120 locations improved their RepScore or engagement. AutoNation saw a 148% return on investment since partnering with Reputation.

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Real Estate

CASE STUDY PeakMade Real Estate

Reputation helped PeakMade Real Estate improve resident experience and business results. PeakMade used Reputation's platform to track feedback and trends in student housing. They saw a 34% increase i...n Reputation Score since partnering. Review volumes grew year-over-year, with a 96%+ response rate. The number of properties in the 800 Club rose by 185% from 2022 to 2023.

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Hospitality

CASE STUDY Roadchef

Reputation helped Roadchef manage its online presence and boost customer acquisition and loyalty. Roadchef unified feedback channels and improved listing accuracy using Reputation. The company saw a ...106% annual increase in review volume and generated 16,433 more reviews each year. Roadchef achieved a 646% year-over-year increase in Google 'Clicks-to-Directions' and a 6,847% rise in website visits. Roadchef now closes 89.8% of customer tickets on time, with an average close time of 9 hours.

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Hospital & Health Care

CASE STUDY Intermountain Health

Reputation helped Intermountain Health improve their online reputation. They launched an SMS-based review request program. Their average rating jumped from 3.7 to 4.5 stars in one month. Review volum...e increased by 510% in six months. Organic leads tripled, surpassing all paid channels. Positive review share rose from 78% to 88%, with over 10,000 five-star ratings.

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Real Estate

CASE STUDY Greystar

Reputation helped Greystar manage online reviews and boost customer engagement. Greystar used Reputation to track and respond to reviews across 2,600 locations. Their aggregate portfolio rep score ro...se from 241 in 2013 to 709 in 2021. Business listing services brought 36 more leads, 10 more leases, and $108,000 added value per location in 2021. Greystar also used Reputation’s competitive intelligence tools to benchmark against competitors and improve operations.

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Video

How to Leverage the Reputation Platform Internally

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Frequently Asked Questions(FAQ)

for Reputation.com

What is Reputation.com?

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. It comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.

What is Reputation.com used for?

Reputation.com is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Establish Thought Leadership by Reputation Management, Rating And Review Management and Social Media Management .

What are the top features of Reputation.com?

Feedback surveys, Dashboard and Personalization are some of the top features of Reputation.com.

Who uses Reputation.com?

Reputation.com is used by Hospital & Health Care, Hospitality and Real Estate among other industries.

What are Reputation.com alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Reputation.com.

Where is Reputation.com located?

Reputation.com is headquartered at 2100 Copenhagen, Denmark Denmark.

lightning

Peers used Reputation.com for reputation management and rating and review management

Reputation.com Competitors

More Reputation.com Alternatives...

Reputation.com Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.42/5 ★ Read Reviews (1)
Analytics	4.42/5 ★ Read Reviews (131)
Custom Reports	3.81/5 ★ Read Reviews (434)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.42/5 ★ Read Reviews (1)
Analytics	4.42/5 ★ Read Reviews (131)
Custom Reports	3.81/5 ★ Read Reviews (434)

Software Failure Risk Guidance

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for Reputation.com

Overall Risk Meter

Low Medium High

Top Failure Risks for Reputation.com

Reputation.com, Inc News

Awards 04/03/2025

All 15 Maplewood Senior Living Communities and Inspr Carnegie Hill Receive Reputation . com Esteemed Awards

All 15 Maplewood Senior Living Communities and Inspr Carnegie Hill have received awards from Reputation.com.

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Reputation.com, Inc Profile

Company Name

Reputation.com, Inc

Company Website

//reputation.com

Year Founded

2006

HQ Location

2100 Copenhagen, Denmark Denmark

Employees

251-500

Social

Financials

PRIVATE