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BirdEye vs Reputation.com: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of BirdEye vs. Reputation.com is based on a specific set of business needs and context. The comparison uses 9995 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing BirdEye and Reputation.com

BirdEye, Reputation.com, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.

Reputation.com focuses on Reputation Management, Rating And Review Management, Social Media Management with Social Media, Engagement Management, etc.

"Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to dete...rmine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. " - Brian Von Bergen

"In my opinion, the platform offers the best solution out there. The platform is great, easy to use and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and... our brand. More importantly, our dealers have the power to respond and influence customers opinions in real-time, from within the Reputation.com platform. " - David Hart

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo BirdEye

Focus area

BirdEye is better than Reputation.com for

Software Failure Risk

  • medium

logo Reputation.com

Focus area

Reputation.com is better than BirdEye for

Software Failure Risk

  • medium

About

BirdEye: Online Review Management | Customer Review Software

Experience Management Platform for listening, understanding and taking action.

Age

2012

2006

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

79

78

Total Goals
(we found evidences for)

17

13

Top Processes

Evidences indicate better relative satisfaction


rating and review management


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


reputation management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

engaging on social media

scheduling post to social media

managing social media account

social media analytics

monitoring social media


sales review & feedback


contact list management


generation of new leads


training & onboarding


helpdesk management



competitive intelligence





sales document management

contract management

proposal & quote management


business development


workflow management


conversion management


social media marketing


motivation management


campaign management

campaign analytics



content management

content publishing


customer case management





conference call management


lifetime value management


relationship management


loyalty management

customise loyalty program



promotion management



touchpoint management


products & pricelist management



knowledge management


channel management


follower management



sales call management



revenue cycle management



segmentation and targeting


advocacy management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve consistency

  • Launch new products

  • Increase customer life time value

  • Improve visibility

  • See 14 more
  • Improve digital and social presence

  • Establish thought leadership

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Improve visibility

  • Improve stakeholder relations

  • See 10 more

Top Channels

Channels Used

  • social media

  • offline

  • website

  • on premises

  • review sites

  • phone calls

  • e-mail

  • Facebook

  • mobile

  • point of sale

  • Yelp

  • text SMS

  • Tripadvisor

  • promotions

  • Twitter

  • mobile app

  • chat

  • events

  • trade shows

  • Yellowpages

  • video

  • Facebook page

  • omnichannel

  • user generated content

  • blogs

  • games

  • mass media

  • television

  • display advertisement

  • See 26 more
  • social media

  • offline

  • website

  • on premises

  • review sites

  • phone calls

  • e-mail

  • Facebook

  • mobile

  • point of sale

  • Yelp

  • text SMS

  • Tripadvisor

  • promotions

  • Twitter

  • mobile app

  • chat

  • events

  • trade shows

  • Yellowpages

  • video

  • Facebook page

  • omnichannel

  • user generated content

  • blogs

  • games

  • mass media

  • television

  • display advertisement

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting