Real-World Case Studies and Customer Success Stories with Reputation Social Suite

Reputation helped Caraday Healthcare boost online reviews by 200% in one year. Caraday used Reputation's analytics to improve social media,... review management, and community engagement. The company saw its Rep Score rise by 217 points. Listings views on Google Business Profiles doubled. Caraday won 800 awards for 6 locations. The partnership with Quantum Age and Reputation improved operational efficiency and resident care.
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Reputation helped Intermountain Health triple organic leads and boost review volume by 510% in one year. The healthcare provider used... Reputation’s platform and Reviews solution to launch an SMS-based review request program. Their average star rating jumped from 3.7 to 4.5 in weeks, and positive review share rose from 78% to 88%. Intermountain Health improved online visibility, search rankings, and patient engagement with scalable review management and business listings tools.
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Reputation helped Wilmington Health boost monthly review volume from 30 to over 400. The platform's Reviews and Review Booster features... increased positive reviews by 1,400%. Now, 97% of Wilmington Health locations have 4 stars or higher. RepConnect integrations let them use custom messaging at patient touchpoints. Wilmington Health uses insights from Reputation to improve provider performance and care quality.
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Reputation helped NKC Health boost their online ratings from 3. 3 to 4.8 stars in under a year. They grew...reviews from 464 to 5,103 by automating reputation management and incentivizing provider feedback. Their Rep Score jumped from 256 to 678, beating their year-end goal by six months. NKC Health now uses Reputation to monitor feedback, respond to negative reviews, and drive patient trust. The platform supports their marketing and operational teams with clear metrics and analytics.
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Reputation helped Caraday Healthcare grow their online presence and improve reviews. Caraday wanted to boost engagement and become a leader... in their market. Quantum Age chose Reputation to train Caraday's team and manage social media and reviews. Caraday saw a 200% increase in review volume in one year. Their Rep Score rose by 217 points. They also doubled their listings views on Google Business Profiles.
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Reputation helped Intermountain Health improve their online presence. The healthcare provider used Reputation’s Reviews solution and launched an SMS-based review... request program. Their review volume increased by 510% in one year. The average star rating jumped from 3.7 to 4.5 in a single month. Positive review share rose from 78% to 88%. Intermountain Health also tripled their organic leads.
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Wilmington Health used the Reputation platform to improve patient care and increase online visibility. They needed more and better online... reviews to stand out in a competitive healthcare market. Reputation's Reviews and Review Booster features helped them automate review collection and integrate with their systems. As a result, 97% of their locations now have 4 stars or higher, monthly review volume grew from 30 to over 400, and positive reviews increased by 1400%.
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Reputation helped Intermountain Health improve their online reputation. They launched an SMS-based review request program. Their average rating jumped from... 3.7 to 4.5 stars in one month. Review volume increased by 510% in six months. Organic leads tripled, surpassing all paid channels. Positive review share rose from 78% to 88%, with over 10,000 five-star ratings.
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Reputation helped Principle Auto Group improve customer experience and boost ROI. The platform unified communication across eight stores and made... review management faster. Principle Auto Group saw a 69% increase in clicks to phone calls and an 85% increase in clicks on directions. Listings views rose by 22%. The group's overall star rating increased to 4.7 out of 5. These results attracted more customers and improved their online image.
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Reputation helped Principle Auto Group improve customer experience and boost ROI. The platform unified communication across eight locations and centralized... review management. Principle Auto Group saw a 69% increase in clicks to phone calls and an 85% rise in clicks on directions. Listings views grew by 22%. The group’s overall star rating jumped 91% to 4.7 out of 5. These results led to more leads and a stronger online image.
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Reputation's Journey Insights helped Ed Napleton Automotive Group manage unstructured customer feedback. Before, they struggled with data overload and an... 8% negative review rate. With Journey Insights, they linked feedback to customer journey stages. In 12 months, they gained over 5,000 new Google reviews and raised their average rating from 4.6 to 4.7. Their review response rate hit 99%. The platform accelerated their customer experience goals by 18 months.
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Reputation’s Journey Insights helped Ed Napleton Automotive Group manage unstructured customer feedback. They connected reviews and surveys to each step... of the customer journey. In 12 months, they gained over 5,000 new Google reviews and raised their average star rating from 4.6 to 4.7. The group reached a 99% review response rate. This clarity sped up their customer experience goals by 18 months.
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Reputation helped Principle Auto Group improve customer experience and boost ROI. The company used Reputation to manage reviews and streamline... communication across eight locations. They saw a 69% increase in clicks to phone calls and an 85% increase in clicks on directions. Listings views went up by 22%. Their overall star rating improved by 91%, reaching 4.7 out of 5. The platform saved time and made their online image stronger.
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AutoNation used the Reputation Reviews product to boost its online reputation and customer trust. The company automated review responses, saving... over 6,300 staff hours and responding to 98% of reviews in 2020. AutoNation achieved 1 million 5-star reviews in June 2023 and saw a 148% return on investment since partnering with Reputation. Over 120 locations improved their RepScore or engagement, and company-wide initiatives increased platform adoption. The Reputation platform helped AutoNation audit performance and share best practices across locations.
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Reputation helped AutoNation manage and grow its online reviews. AutoNation used the Reviews product to share positive customer feedback and... automate responses. This saved over 6,300 staff hours and led to 1 million 5-star reviews by June 2023. More than 120 locations improved their RepScore or engagement. AutoNation saw a 148% return on investment since partnering with Reputation.
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Reputation helped Thrive Communities boost their review volume by 65% year-over-year. The "One Review, One Tree" campaign led to 2,357... trees planted since February 2023. Thrive achieved a 93% review response rate and a 72% positive review sentiment. Their Rep Score reached 652, which is 79 points above the industry average. Thrive used Reputation to manage business listings, analytics, and resident feedback.
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Reputation helped Towne Properties centralize reputation management and social media for 100 properties. Before, manual review tracking took a full... day and was error-prone. With Reputation, all reviews and social posts are managed in one dashboard, saving days of work. Journey Insights pinpointed where customer experience broke down, leading to operational fixes like self-guided tours and a chatbot. This improved service and reduced wasted marketing spend.
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Reputation's Comment Strength Meter helped Westfield boost average comment length by 40%. This feature uses gamification in post-visit surveys to... encourage more detailed customer feedback. Westfield gained the equivalent of 12,000 extra surveys' worth of commentary. The richer insights improved their ability to spot what drives customer satisfaction and dissatisfaction. Westfield now makes better decisions using this actionable feedback.
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Reputation helped Greystar manage reviews and competitive intelligence for their residential properties. Greystar faced challenges with manual review tracking and... needed a scalable solution. Reputation provided tools for review management, business listings, and analytics. Greystar's portfolio rep score rose from 241 in 2013 to 709 in 2021. Business listing services generated 36 more leads, 10 more leases, and $108,000 added value per location in 2021.
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Reputation helped PeakMade Real Estate improve resident experience and business results. PeakMade used Reputation's platform to track feedback and trends... in student housing. They saw a 34% increase in Reputation Score since partnering. Review volumes grew year-over-year, with a 96%+ response rate. The number of properties in the 800 Club rose by 185% from 2022 to 2023.
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Reputation helped Greystar manage online reviews and boost customer engagement. Greystar used Reputation to track and respond to reviews across... 2,600 locations. Their aggregate portfolio rep score rose from 241 in 2013 to 709 in 2021. Business listing services brought 36 more leads, 10 more leases, and $108,000 added value per location in 2021. Greystar also used Reputation’s competitive intelligence tools to benchmark against competitors and improve operations.
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Reputation helped Young's boost their review response rate from 83% to 99% after a full rollout in 2021. The platform increased... their Reputation Score by 124 points, now at 803. Young's average star rating rose from 4.3 to 4.5 out of 5. A focused campaign on Sunday Roasts led to a 0.4 star jump, a 38% increase in review volume, and positive reviews rising from 77% to 88%. Young's now manages 268 active profiles, using customer feedback to drive business growth and improve hospitality.
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Stonegate Group used the Reputation Experience Management (RXM) platform to manage feedback and improve operations. They wanted to boost efficiency,... empower managers, and create a competitive culture. With Reputation, their review response rate rose from 36% to 99%. Their star rating increased from 3.4 to 4.5. They saw a 1,443% increase in business listing views and now manage over 850 listings. Their Reputation Score rose by 318 points, now 168 points above the industry average, and they linked higher sales to this improvement.
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Young's used the Reputation platform to manage and respond to customer feedback across their pubs and bedrooms. They wanted to... improve response rates, understand customer reviews, and keep business listings accurate. After rolling out Reputation, their review response rate grew from 83% in 2021 to 99% in 2023. Their Reputation Score increased by 124 points, reaching 803 in 2024. Young's also achieved a 4.5 out of 5 average star rating and used insights to improve their Sunday Roast experience.
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Reputation helped Roadchef manage its online presence and boost customer acquisition and loyalty. Roadchef unified feedback channels and improved listing... accuracy using Reputation. The company saw a 106% annual increase in review volume and generated 16,433 more reviews each year. Roadchef achieved a 646% year-over-year increase in Google 'Clicks-to-Directions' and a 6,847% rise in website visits. Roadchef now closes 89.8% of customer tickets on time, with an average close time of 9 hours.
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Reputation's Comment Strength Meter helped Westfield boost average comment length by 40%. Westfield used this survey feature to get more... detailed customer feedback. The change gave them the same value as 12,000 extra surveys. This richer data helped Westfield find what drives customer satisfaction and make better decisions. The tool made it easy for customers to share more about their shopping experience.
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Reputation helped Bensons for Beds boost review requests by 297%. The retailer saw over 26 million business listing views in... two years. Net Promoter Score jumped by 30 points. 93% of all feedback is now positive. Bensons for Beds uses Reputation’s survey and review tools to improve customer experience and online reputation.
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Reputation helped Bensons for Beds improve its digital customer journey. Bensons for Beds used Reputation to manage feedback and boost... its online reputation. The company saw a 297% increase in review requests and a 30-point rise in Net Promoter Score. Business listings generated 26 million views over two years. Bensons for Beds now has a 4.7-star group rating and 93% positive feedback.
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Reputation's RXM Basic Bundle helped Duncan and Todd Group boost their online reputation. They saw a 79% increase in review... volume and improved their response rate from 80% to 93%. Positive feedback rose to 94%, up 4%. Their Reputation Score and digital presence also increased. The platform unified feedback from Google, Trustpilot, and Glassdoor, making management easier and driving more patient engagement.
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Reputation helped Duncan and Todd Group boost their online reputation. The group saw a 4.7/5 star rating, up from 4.5... in 2022. Review volume jumped by 79%. They achieved a 93% response rate to reviews, up from 80%. Google listing clicks rose by 1300%. Listing views increased by 800%. 94% of feedback is positive. The Reputation platform unified feedback channels and improved customer engagement.
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Duncan and Todd Group used the Reputation RXM Basic Bundle to improve their online reputation. They wanted to manage feedback... from many sources and boost their digital presence. With Reputation, they saw a 79% increase in review volume and a 93% response rate to inbound reviews. Their positive feedback rose to 94%, and their group star rating improved to 4.7 out of 5. This helped them engage more patients and grow their business.
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Reputation helped Childbase Partnership, an employee-owned nursery group, boost review volume by 27% on Daynurseries and 104% on Google. The platform increased... conversion rates to 'clicks to directions' by 13.3% and raised their Reputation Score by 112 points, now 70 points above the industry average. Childbase consolidated feedback, improved review management, and broke down silos across 45 UK sites. The group now holds a 4.9-star rating across all locations.
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Reputation helped Childbase Partnership, an employee-owned nursery group, boost review volume by 27% on Daynurseries and 104% on Google. The platform increased... conversion rates to 'clicks to directions' by 13.3% and raised their Reputation Score by 112 points, now 70 points above the industry average. Childbase consolidated feedback, broke down silos, and improved customer and employee experience across 45 UK sites. The group achieved a 4.9-star rating using Reputation’s modular platform for reviews, surveys, and listings.
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Acceptance Insurance used Reputation to improve their online brand reputation. They unified their review and listing management across 300 locations... and over 700 agents. From 2020 to 2023, they increased their annual review volume by 27%. Their average star rating reached 4.8. 91% of their locations scored 800 or higher in Rep Score. They also saw a 72% increase in listing views, 22% more phone calls, 52% more clicks to directions, and 65% more clicks to their website.
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Reputation helped Spherion Staffing unify reputation management across 200 locations. Before, review activity was inconsistent and scattered. With Reputation, Spherion... empowered local owners, ran contests, and held monthly workshops. They reached a 4.9-star Google rating, up from their starting point. Spherion now uses Reputation Score to track engagement and motivate teams with rewards.
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Reputation helped Thrive Communities improve their property management business. Thrive used Reputation to manage business listings, reputation, and review requests.... They saw a 35% increase in review volume after one month of the 'One Review, One Tree' campaign. Year-over-year review volume grew by 65%. Their review response rate reached 93%, and their Reputation Score was 79 points above the industry average. Thrive also planted 2,357 trees as part of their campaign.
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