Real-World Case Studies and Customer Success Stories with Quantum360

BI WORLDWIDE helped a major telecommunications company motivate 50,000 employees with a sales incentive program. The three-month initiative used ten... rule structures and clear metrics for each group. Employees engaged more, with platform logins up 11% and article views up 8%. The program generated $53 million in incremental revenue, 196% above the goal. Social engagement spiked 4x during event week, and satisfaction reached 99.5%. ROI exceeded 600%.
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BI WORLDWIDE helped a telecommunications company improve new-hire onboarding. The company wanted to boost retention, speed up proficiency, and increase... early satisfaction. BI WORLDWIDE built a 90-day onboarding journey with welcome communications, branded merchandise, milestone rewards, and progress tracking. Retention reached 60% across 18,015 new hires, saving $31 million in onboarding costs. The program delivered a 7:1 return on engagement and high award redemption rates.
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BI WORLDWIDE helped a major telecommunications company boost call center sales. The company needed a new way to motivate inbound... reps and keep energy high. BI WORLDWIDE launched the Warehouse Windfall, an immersive reward program with leaderboards and travel prizes. The program drove a 10–15% sales lift and $15–20 million in extra revenue each year. Nearly 100% of reps joined, and over half of winners were first-timers.
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A telecommunications company wanted to keep more of its 19,000 call-center reps. BI WORLDWIDE set up a year-long program with... a group-travel award for top performers. Managers nominated employees based on KPIs like first-call resolution and customer satisfaction. Over 5,000 nominations were made, and 400 employees won the trip. The program led to higher retention and more loyalty enrollments.
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BI WORLDWIDE helped a major telecommunications company boost call center sales. The company’s old cash reward system was not working.... BI WORLDWIDE tested GoalQuest with experiences and merchandise as rewards. GoalQuest with experiences and merchandise increased sales by 87% over baseline. GoalQuest alone lifted sales by 31%. Experiences and merchandise outperformed cash rewards by 43%. Tiered cash rewards did not improve results.
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BI WORLDWIDE used GoalQuest to help Telco15 boost mobile line sales. Four sales channels targeted existing customers with segmented stretch... goals. 57% of participants exceeded their baseline, and 42% reached stretch goals. Overall sales performance increased by 24%. The program delivered nearly 1,700 extra connects in four weeks and a 3.1:1 ROI.
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BI WORLDWIDE helped a large telecommunications client boost call center sales. They launched a three-month travel-themed incentive for sales reps.... The program used personalized animations and daily scorecards. 41% of consultants improved productivity. The campaign drove $11 million in revenue and achieved a 17:1 ROI.
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BI WORLDWIDE helped a call center organization in telecommunications launch a national product. The team used an incentive program with... data visualization to motivate sales representatives. 87% of representatives participated, surpassing the national goal by 11%. The team hit the one-million-unit sales target during the launch. The program drove strong and lasting engagement.
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A leading insurance company wanted to increase the number of policies written by its independent agents. The company had strong... training resources, but agent engagement was inconsistent. BI WORLDWIDE provided a program to link training with sales growth. The initiative aimed to boost agent awareness, loyalty, and policy sales. Results focused on improving engagement and driving measurable sales outcomes.
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ExxonMobil used BI WORLDWIDE to improve channel engagement and data visibility. The company faced challenges with limited access to distributor... data. BI WORLDWIDE helped them engage distributor sales reps and collect sell-through data. As a result, 69% of distributor reps participated. ExxonMobil saw a 5.7% increase in sales volume from new customers. They achieved 100% distributor sell-through data reporting.
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BI WORLDWIDE designed a luxury incentive travel program for an automotive company. The goal was to motivate top sales performers... with a unique adventure in Jackson Hole, WY. Attendees enjoyed 5-star accommodations, outdoor activities, and branded experiences. Post-trip surveys showed perfect 10/10 satisfaction scores for staff and program execution. The event deepened the connection to the company's brand and exceeded all expectations.
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BI WORLDWIDE helped a pharmaceutical company train 400 field sales reps in just six weeks. The team built 10 custom... immersive activations for a 40-minute self-guided learning journey. Sales reps explored a new disease state through role-play, sensory experiences, and interactive puzzles. The program deepened understanding of the patient journey and improved engagement with healthcare providers. The experience strengthened knowledge and action across the sales team.
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A major life sciences company used BI WORLDWIDE to boost sales team motivation and performance. The company needed a better... way to manage sales incentive contests and improve communications. BI WORLDWIDE delivered unified contest management, clearer leaderboards, and engaging structures. The company reached its $300 million annual sales goal. Sales teams stayed focused and motivated throughout the program.
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