Real-World Case Studies and Customer Success Stories with next4biz

Next4biz helped Teknosa manage customer experience across all channels. Teknosa used next4biz to bring together data from phone, chat, WhatsApp,... web, and social media. During the pandemic, Teknosa quickly adapted by expanding digital services and fast delivery. They launched new services like Click & Drive and Video-Chat. Teknosa improved customer satisfaction by using data analytics and omnichannel support.
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Next4biz CRM and CSM help Saat & Saat manage customer experience across sales, marketing, and service. The company uses SMS... tracking, business rules, micro-segmentation, and data deduplication to target campaigns and automate surveys. With Next4biz, Saat & Saat links notifications, manages complex systems, and delivers faster, more effective service. The solution lets them avoid marketing to customers with unresolved issues and track post-resolution loyalty. Staff use surveys and secret shopper visits to improve in-store experience.
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Next4biz’s Artificial Intelligence in Customer Complaint Management helped Kuveyt Türk improve customer satisfaction. Kuveyt Türk used the AI system to... classify and answer customer questions faster. The AI collects complaints from many channels and sorts them for quick response. Employees only handle questions the AI cannot answer. Kuveyt Türk saw faster problem resolution for customers after using the system. The bank continues to develop its AI to improve digital service.
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Next4biz helped ING Bank Turkey manage customer complaints from all channels on one platform. The bank integrated next4biz with its... systems to track customer history and speed up service. Staff can quickly change processes without IT help. Next4biz makes it easy to measure notification numbers, resolution times, and solution rates. The system's reporting and escalation features help ING Bank Turkey improve customer satisfaction and win awards in complaint management.
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Next4biz helped Yataş transform its customer service and business processes. Yataş moved all business units to the next4biz CRM-CSM and... BPM platform. This let them track and manage customer requests faster and more accurately. They reduced complaint resolution time and won two ACE Awards in the furniture industry. The platform made it easier for employees and partners to use the system and improved company-wide reporting.
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next4biz helped Oriflame improve customer service management. Oriflame used to handle customer service by email, which caused problems with access... and communication. With next4biz, Oriflame organized complaint management and process tracking for about 200,000 sales consultants. The cloud-based system made it easy for consultants to access their accounts anywhere. Oriflame found next4biz flexible, customizable, and easy to use, with strong support during setup and ongoing updates.
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Next4biz BPM helped Vigo manage courier recruitment and operations. Before, Vigo used tables and emails for over 6,000 couriers, which... caused errors and delays. Next4biz BPM gave Vigo a flexible workflow system. Now, all courier data and reports are in one place. This improved speed and organization. Vigo plans to expand digital onboarding and integrate more processes with Next4biz.
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next4biz CRM helped Yıldız Holding manage customer service from one screen. The company needed to handle high product volumes and... customer feedback across 34 brands. They chose next4biz for customer service management in 2017 after a detailed selection process. The solution lets their Customer Contact Center resolve issues by coordinating field and production teams. Sales managers use next4biz to meet customers face-to-face and address complaints quickly. This approach supports Yıldız Holding’s customer-first culture and improves complaint management.
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Next4biz helped Allianz Turkey improve customer service by letting business units manage notification systems without IT support. Allianz Turkey integrated... next4biz with their CRM, making it easier to handle customer details and issues. The flexible platform allowed quick changes to workflows and categories by admins, not IT. This reduced complaint resolution times and user workload. Allianz Turkey saw faster implementation and less reliance on IT compared to their old system.
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next4biz helped Bosch Thermotechnik improve customer service with omnichannel communication and process management. The platform enabled urgent issue alerts, customer... segmentation, and proactive quality monitoring. Bosch Thermotechnik saw a 4% increase in customer satisfaction. The company also used next4biz-chat to reach 8% of customers via live chat in six months. next4biz improved feedback, reporting, and distributor network integration for Bosch Thermotechnik.
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Next4biz BPM helped Turkcell North Cyprus (KKTCELL) move from manual, email-based workflows to automated business process management. The team chose... Next4biz for its no-code, drag-and-drop process design. Integration and training took about 6-7 months, with support for CRM and CMDB systems. Now, over 30 processes run on BPM, including project management and HR requests. Employees can track and report on their work instantly, improving efficiency and transparency.
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Next4biz helped KIA Turkey improve customer satisfaction. KIA Turkey used scorecards and dynamic segmentation in their CRM. They collected customer... data and used machine learning to track customer actions. They created two scorecards for pre-sales and post-sales. Dynamic segmentation let them send the right message to the right customer at the right time. This made their communication more effective and increased customer satisfaction.
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next4biz BPM helped a customer with over 250 service points and 900 technicians improve field service management. The customer wanted... to boost customer satisfaction and use resources better. next4biz BPM automated service planning by considering product type, location, and technician skills. The system sent real-time updates and notifications to customers and staff. Service quality and customer satisfaction improved. The customer plans to use next4biz BPM for more business processes.
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Next4biz helped Adore Mobilya manage customer experience in the furniture industry. The company moved from manual processes to a digital... CRM system. Adore Mobilya used next4biz to connect all customer channels, including call center, chat, and social media. The cloud-based system made remote work easy during the pandemic. Adore Mobilya won an Echo Award for its digital transformation and customer service.
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