next4biz Overview
Here’s the scoop on next4biz! We've gathered over 210 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
next4biz, WebMerge, iLobby’s visitor management, Nintex Drawloop DocGen® for Salesforce, GoFormz, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if next4biz is right for your needs? Our Cuspera AI engine can evaluate how next4biz fits your specific business needs, industry, and context. Get your personalized assessment report today.
next4biz supports business activities such as:
- Communication Management
- Workflow Management
- Helpdesk Management
- Proposal & Quote Management
- Contract Management
next4biz can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls E-Mail Text SMS etc. for these needs. As a solution, next4biz's capabilities include Recording.
next4biz Consumer Services Vertical is its biggest customer base.
Reviews
"...Ease of use User Friendly Process Management Self Managed Customer Interface Customer Issue Tracking Call Center Guidance Integration with Call Center Advanced Incident Management SMS Integration Mobil Access . ...." Peer review by Gülay H., Consumer Communication Responsible, Consumer Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well next4biz solved their Help Desk needs. Cuspera uses 210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using next4biz.
Use Cases
Peers recommend Communication Management , Workflow Management , Helpdesk Management , as the business use cases that they have been most satisfied while using next4biz.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with Phone Calls, E-Mail, Text SMS and Mobile |
4.72/5 ★ |
"...Ease of use User Friendly Process Management Self Managed Customer Interface Customer Issue Tracking Call Center Guidance Integration with Call Center Advanced Incident Management SMS Integration Mobil Access . ...." Peer review by Gülay H., Consumer Communication Responsible, Consumer Services |
| sending & publishing communications |
4.45/5 ★ |
"...With the next4biz CRM module, you ll be able to: design your sales cycle and run your sales funnel; record meeting notes, phone calls, and emails; send your proposals and contracts; and track all customer activity, including digital behavior. ..." Customer Relationship Management |
| tracking & monitoring communications |
4.55/5 ★ |
"...Ease of use User Friendly Process Management Self Managed Customer Interface Customer Issue Tracking Call Center Guidance Integration with Call Center Advanced Incident Management SMS Integration Mobil Access . ...." Peer review by Gülay H., Consumer Communication Responsible, Consumer Services |
| Workflow Management |
4.70/5 ★ |
"...To be able to create workflows easily, to inform the customer from the panel when the notifications are filed...." Peer review by Seval B., Customer Relationships and CRM, Marketing and Advertising |
| Helpdesk Management with Phone Calls, Text SMS and Mobile |
4.78/5 ★ |
"...Close Close Banking sahibinden Consumer Goods Airline Transportation Insurance Banking Automotive Retail shell Retail Retail Retail Cosmetic remax ibb Energy Chemical multinet White Goods Energy Airline Automotive Automotive Retail Household Appliances Cosmetic Retail Food robert Municipality Banking Insurance Automotive Food burulas Industrial Automation Banking Automotive unifree Finance Real Estate Property Leasing Retail Banking Automotive polat Finance Retail Finance mikado Real Estate Property IT Solutions Municipality arvato Electronics Electronics ininal Banking Education Banking Construction Retail Leasing Municipality Banking Chemical Chemical Chemical Chemical Chemical Chemical Chemical Service Service Call Center Chemical teknosor Call Center ..." Meeting Schedule |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with Phone Calls, E-Mail, Text SMS and Mobile |
4.72/5 ★ |
"...Ease of use User Friendly Process Management Self Managed Customer Interface Customer Issue Tracking Call Center Guidance Integration with Call Center Advanced Incident Management SMS Integration Mobil Access . ...." Peer review by Gülay H., Consumer Communication Responsible, Consumer Services |
|
| sending & publishing communications |
4.72/5 ★ |
| tracking & monitoring communications |
4.72/5 ★ |
| Workflow Management |
4.70/5 ★ |
"...To be able to create workflows easily, to inform the customer from the panel when the notifications are filed...." Peer review by Seval B., Customer Relationships and CRM, Marketing and Advertising |
|
| Helpdesk Management with Phone Calls, Text SMS and Mobile |
4.78/5 ★ |
"...Close Close Banking sahibinden Consumer Goods Airline Transportation Insurance Banking Automotive Retail shell Retail Retail Retail Cosmetic remax ibb Energy Chemical multinet White Goods Energy Airline Automotive Automotive Retail Household Appliances Cosmetic Retail Food robert Municipality Banking Insurance Automotive Food burulas Industrial Automation Banking Automotive unifree Finance Real Estate Property Leasing Retail Banking Automotive polat Finance Retail Finance mikado Real Estate Property IT Solutions Municipality arvato Electronics Electronics ininal Banking Education Banking Construction Retail Leasing Municipality Banking Chemical Chemical Chemical Chemical Chemical Chemical Chemical Service Service Call Center Chemical teknosor Call Center ..." Meeting Schedule |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 210 insights from peers and experts to help you assess how these next4biz use cases fit your Help Desk needs.
Video
Next4biz'i Daha Yakından Tanıyın!
Popular Business Setting
for next4biz
Top Industries
- Consumer Services
- Banking
- Retail
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used next4biz to Enhance customer relationships and Acquire customers
next4biz Alternatives
Peer and Expert Opinion on Features
for next4biz
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (10) |
IT and Other Capabilities
for next4biz
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (12) |
| Data Import | Read Reviews (25) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (12) |
| Data Import | Read Reviews (25) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (47) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (47) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for next4biz
Overall Risk Meter
Top Failure Risks for next4biz
Vendor Profile Details
Company Name
next4biz
Company Website
https://www.next4biz.com/HQ Location
12655 W Jefferson Blvd 4th Floor Los Angeles, California CA 90066 , US
Employees
51-200
Social
Financials
PRIVATE
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