next4biz: Use Cases, Capabilities & Competitors

Next4biz helped Yataş transform its customer service and business processes. Yataş moved all business units to the next4biz CRM-CSM and BPM platform. This let them track and manage customer requests ...faster and more accurately. They reduced complaint resolution time and won two ACE Awards in the furniture industry. The platform made it easier for employees and partners to use the system and improved company-wide reporting.
Show More..

Next4biz helped Adore Mobilya manage customer experience in the furniture industry. The company moved from manual processes to a digital CRM system. Adore Mobilya used next4biz to connect all custome...r channels, including call center, chat, and social media. The cloud-based system made remote work easy during the pandemic. Adore Mobilya won an Echo Award for its digital transformation and customer service.
Show More..

Next4biz helped Allianz Turkey improve customer service by letting business units manage notification systems without IT support. Allianz Turkey integrated next4biz with their CRM, making it easier t...o handle customer details and issues. The flexible platform allowed quick changes to workflows and categories by admins, not IT. This reduced complaint resolution times and user workload. Allianz Turkey saw faster implementation and less reliance on IT compared to their old system.
Show More..

next4biz BPM helped a customer with over 250 service points and 900 technicians improve field service management. The customer wanted to boost customer satisfaction and use resources better. next4biz... BPM automated service planning by considering product type, location, and technician skills. The system sent real-time updates and notifications to customers and staff. Service quality and customer satisfaction improved. The customer plans to use next4biz BPM for more business processes.
Show More..

Next4biz BPM helped Turkcell North Cyprus (KKTCELL) move from manual, email-based workflows to automated business process management. The team chose Next4biz for its no-code, drag-and-drop process de...sign. Integration and training took about 6-7 months, with support for CRM and CMDB systems. Now, over 30 processes run on BPM, including project management and HR requests. Employees can track and report on their work instantly, improving efficiency and transparency.
Show More..

Next4biz helped Teknosa manage customer experience across all channels. Teknosa used next4biz to bring together data from phone, chat, WhatsApp, web, and social media. During the pandemic, Teknosa qu...ickly adapted by expanding digital services and fast delivery. They launched new services like Click & Drive and Video-Chat. Teknosa improved customer satisfaction by using data analytics and omnichannel support.
Show More..