next4biz: Product updates, Customer stories, and Insights | 2026 Cuspera

Next4biz helped Yataş transform its customer service and business processes. Yataş moved all business units to the next4biz CRM-CSM and BPM platform. This let them track and manage customer requests ...faster and more accurately. They reduced complaint resolution time and won two ACE Awards in the furniture industry. The platform made it easier for employees and partners to use the system and improved company-wide reporting.
Show More..

next4biz CRM helped Yıldız Holding manage customer service from one screen. The company needed to handle high product volumes and customer feedback across 34 brands. They chose next4biz for customer ...service management in 2017 after a detailed selection process. The solution lets their Customer Contact Center resolve issues by coordinating field and production teams. Sales managers use next4biz to meet customers face-to-face and address complaints quickly. This approach supports Yıldız Holding’s customer-first culture and improves complaint management.
Show More..

Next4biz helped Adore Mobilya manage customer experience in the furniture industry. The company moved from manual processes to a digital CRM system. Adore Mobilya used next4biz to connect all custome...r channels, including call center, chat, and social media. The cloud-based system made remote work easy during the pandemic. Adore Mobilya won an Echo Award for its digital transformation and customer service.
Show More..

Next4biz helped ING Bank Turkey manage customer complaints from all channels on one platform. The bank integrated next4biz with its systems to track customer history and speed up service. Staff can q...uickly change processes without IT help. Next4biz makes it easy to measure notification numbers, resolution times, and solution rates. The system's reporting and escalation features help ING Bank Turkey improve customer satisfaction and win awards in complaint management.
Show More..

Next4biz helped KIA Turkey improve customer satisfaction. KIA Turkey used scorecards and dynamic segmentation in their CRM. They collected customer data and used machine learning to track customer ac...tions. They created two scorecards for pre-sales and post-sales. Dynamic segmentation let them send the right message to the right customer at the right time. This made their communication more effective and increased customer satisfaction.
Show More..

Next4biz’s Artificial Intelligence in Customer Complaint Management helped Kuveyt Türk improve customer satisfaction. Kuveyt Türk used the AI system to classify and answer customer questions faster. ...The AI collects complaints from many channels and sorts them for quick response. Employees only handle questions the AI cannot answer. Kuveyt Türk saw faster problem resolution for customers after using the system. The bank continues to develop its AI to improve digital service.
Show More..