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Retail Case Studies and Customer Success Stories with MoEngage
Xcite by Alghanim
- Retail
- Large
Kuwait City, Kuwait
MoEngage helped Xcite by Alghanim boost CRM-driven revenue share from 8% to 25%, a 212% increase. The retailer used AI-powered... automation to personalize campaigns and target micro-segments across email, push, and in-app channels. Xcite saw a 175% rise in average revenue per user and a 40% growth in its highest-spending customer segment. The platform also cut content creation time by 60%, streamlining marketing operations. These results strengthened customer relationships and increased conversions by 224%.
MoEngage helped Wakefit automate over 50 CRM flows, cutting campaign go-live time from 4 days to just hours. Wakefit used AI-powered... tools like Merlin AI and Dynamic Product Messaging to deliver personalized content and optimize engagement. The brand saw a 64% increase in click-through rates, 52% higher ROAS, and 10% revenue growth. Real-time on-site messaging boosted cart conversion rates by 13%. Wakefit unified online and offline data for a seamless omnichannel customer experience.
Tanishq used MoEngage to boost app retention rates by 25%. The brand ran lead-generation campaigns with onsite messaging and in-app... communications. These campaigns achieved a 7.2% clickthrough rate and a 5% fill rate. During the Akshaya Tritiya festival, Tanishq saw a 107% increase in click-to-conversion rates. Cart abandonment campaigns reached a 3.37% conversion rate. MoEngage helped Tanishq engage users across WhatsApp, push, in-app, and email channels.
SIVVI used MoEngage Dynamic Emails and Smart Trigger push notifications to reduce cart and browse abandonment. The company sent personalized... emails and push notifications to users who left items in their cart or browsed products without buying. Dynamic emails helped recover up to 10% of abandoning users. Smart Trigger push notifications brought back 16% of targeted users to complete their purchase. These strategies increased sales and improved customer engagement for SIVVI.
Max Fashion used MoEngage to unify its marketing efforts and boost customer engagement. The brand saw a 25% increase in... conversions from cart abandonment journeys. MoEngage's analytics helped Max Fashion understand customer behavior and improve campaign targeting. The solution enabled a 5% uplift in incremental monthly sales revenue. Max Fashion also converted more in-store shoppers to online customers using omnichannel campaigns.
Landmark Group used MoEngage to boost app purchases during the White Wednesday Sale. They sent personalized push and in-app notifications... to engage users. The campaign led to a 56% increase in purchases and a 65% retention rate. Segmented campaigns targeted both new and existing customers. MoEngage helped Landmark Group deliver offers in customers’ preferred languages. The team saw a 35% uplift in subscribers in just 28 days.
MoEngage helped Tanishq increase app retention rates by 25%. Tanishq wanted to match its offline retail success with its mobile... app. Using MoEngage's cross-channel marketing and personalization tools, Tanishq improved customer engagement. The result was a significant boost in app retention. This shows the impact of insights-led marketing automation for retail brands.
MoEngage's AI-powered personalization helped Jumia achieve a 19% uplift in conversion. Jumia used MoEngage to improve customer engagement and drive... more sales. The platform enabled targeted messaging and personalized experiences. This led to better results in their e-commerce business. MoEngage supported Jumia in reaching more customers and increasing revenue.
MoEngage helped Homzmart increase conversions by 20%. Homzmart used automation and customer engagement insights. The platform provided analytics and personalization.... Homzmart improved customer journeys across digital channels. MoEngage supported efficient marketing automation for Homzmart.
MoEngage helped V Perfumes increase revenue by 32%. The AI-powered strategy also reduced churn by 8%. V Perfumes used MoEngage... for cross-channel marketing and customer insights. The platform enabled better personalization and real-time alerts. These changes improved customer engagement and sales.
MoEngage helped Aza Fashions increase in-app revenue by 25%. The AI-powered personalization tools improved customer engagement. Aza Fashions used MoEngage... for web and app personalization. The solution delivered measurable results for retail marketing. MoEngage enabled better cross-channel marketing for Aza Fashions.
MoEngage helped Cocomelody, a U. S. bridalwear brand, increase repurchase rates by 27%. The brand used MoEngage's cross-channel marketing and...personalization features. This improved customer engagement and retention. Cocomelody saw better results from targeted campaigns. The solution supported their retail and e-commerce growth.
MoEngage helped Blibli increase its repeat purchase rate by 43% using tactical gamification. Blibli used MoEngage's insights-led platform to engage... customers and drive more purchases. The solution included analytics and personalized journeys across digital channels. This led to higher customer retention and more sales for Blibli.
Homzmart used MoEngage to boost conversions by 20% with personalized campaigns. The platform helped Homzmart deploy campaigns in minutes instead... of days. Homzmart improved customer engagement with targeted messages for cart abandonment and product recommendations. Real-time insights and automated flows increased campaign accuracy. Email deliverability improved with domain reputation management. Homzmart grew daily and monthly active users by 50%.
MoEngage helped Blibli increase repeat purchase rates by 43%. Blibli used MoEngage’s analytics and gamification tools to target users during... their anniversary sale. The team segmented customers and ran data-driven campaigns. Over 1 million customers engaged with a 70% boost in engagement. Gamification led to savings for 35% of customers and encouraged discovery of new product categories.
Jumia used MoEngage’s AI-powered personalization to boost conversions by 18. 78% quarter-over-quarter. The platform unified Jumia’s CRM, enabling targeted campaigns...for Black Friday and regular shopping periods. Automated customer journeys increased repurchase rates and improved retention. Jumia saw a 13% growth in purchase events and a 3.76% higher conversion rate for advanced recommendation flows. The solution helped Jumia engage millions of customers with personalized messages across channels.
MoEngage helped Cocomelody boost its repurchase rate by 27%. The bridalwear brand used MoEngage to centralize data from boutiques and... its website. They identified where customers dropped off and sent personalized messages to re-engage them. Focused campaigns for 'Try-at Home' and 'Fabric Swatches' categories increased sales and conversions. Cocomelody also saw a 69% boost in return on online ad spend.
V Perfumes used MoEngage’s AI-powered platform to boost revenue and reduce churn. They unified customer data across channels and automated... journeys, leading to a 32.3% increase in CRM-driven revenue. AI-driven personalization raised push notification click-through rates by 160.8%. Automated flows improved conversions by 324% and cut churn by 8% in 90 days. Targeted messaging increased customer retention by 22%.
MoEngage helped Poshmark increase conversions by 30%. Poshmark used MoEngage's cross-channel marketing and personalization tools. The platform provided real-time transactional... alerts and customer insights. This led to better engagement and higher sales. MoEngage supports retail and e-commerce brands with analytics and AI-driven campaigns.
MoEngage helped Xcite by Alghanim boost CRM-driven revenue from 8% to 25% using AI-powered automation. Xcite used MoEngage to personalize... customer experiences and improve engagement. The platform enabled advanced segmentation and unified customer profiles across 45 stores, website, and app. Xcite saw a 212% uplift in CRM-driven revenue share, a 175% increase in average revenue per user, and 40% growth in its highest-spending customer segment.
MoEngage helped Tanishq boost app retention rates by 25%. Tanishq used MoEngage’s Onsite messaging and In-app Communications to run lead-gen... campaigns. These campaigns achieved a 7.2% clickthrough rate and a 5% fill rate. MoEngage’s Sherpa AI drove a 107% increase in click-to-conversion rates during Akshaya Tritiya. Tanishq also used MoEngage Flows across WhatsApp, push, in-app, and email to increase user stickiness and retention.
MoEngage helped Bisleri boost app adoption with a phygital engagement strategy. Bisleri used MoEngage’s On-Site Messaging to drive users from... web to app with special offers. They also used MoEngage Flows to send 3 million emails monthly and push campaigns to encourage purchases. The campaigns achieved a 1.2% conversion rate and 98% email delivery rate. Bisleri automated multi-channel campaigns and improved customer engagement at scale.
MoEngage helped Max Fashion improve customer engagement by unifying their marketing tools. Max Fashion used MoEngage's analytics and segmentation to... target key customer journeys. They saw a 25% increase in conversions from cart abandonment campaigns. Monthly sales revenue increased by 5%. The marketing team can now launch campaigns in just 15 minutes, reducing reliance on tech teams.
Payactiv used MoEngage Inform to send over 100,000 emails a day with delivery times under two seconds. The platform unified... Payactiv’s promotional and transactional messaging, making migration seamless and cost-effective. Payactiv leveraged personalized templates to deliver timely, relevant communications to both employees and employers. As a result, Payactiv achieved a 9x increase in conversions from email notifications. The solution also improved brand loyalty and customer engagement.
Navi used MoEngage and WhatsApp to boost insurance upsells by 1. 5x. They wanted to increase conversions but found traditional...channels lacking. By targeting customers through WhatsApp, Navi reached 4x more people. They saw a 75% higher campaign conversion rate and a 120% increase in loan disbursals. Customer acquisition costs dropped significantly with this new approach.
MoEngage Flows helped Razorpay boost merchant onboarding by 29%. Razorpay faced automation and deliverability issues with their old platform. MoEngage... streamlined email, WhatsApp, and SMS into one flow. Event-based triggers targeted users at drop-off points. Merchant retention rose by 25% and re-engagement increased by 19%.
MoEngage helped Choice Broking move from manual, branch-led KYC to a digital-first model. Automated multi-channel flows led to a 50%... uplift in KYC conversions and a 19% increase in conversion rate. Engagement rose by 22-30% and open rates improved by 25%. Relationship managers now step in only when digital nudges are not enough. Choice Broking delivers personalized investment journeys and compliance updates using WhatsApp and other channels.
MoEngage helped LINE Bank boost conversion rates by 86%. The bank used MoEngage's personalization and cross-channel marketing tools. This improved... customer engagement and increased campaign effectiveness. LINE Bank saw better results with targeted messaging. The solution delivered measurable growth in financial services.
MoEngage helped Samco Securities cut costs by 40%. The company also saw a 5% increase in click rates. MoEngage provided... cross-channel marketing and customer insights. Samco Securities used MoEngage to improve digital engagement. The platform supported better personalization and analytics.
MoEngage helped Razorpay increase merchant retention by 25%. Razorpay used MoEngage Flows to boost engagement with their merchants. The platform... enabled personalized, cross-channel marketing and real-time alerts. Razorpay improved customer journeys and retention using MoEngage's analytics and automation tools. This led to better merchant engagement and higher retention rates.
MoEngage Analytics and Omnichannel Flows helped CoinDCX boost weekly active users by 80%. The team used user path analysis to... find onboarding drop-offs and segment users. They improved KYC verification by 10% and bank verification by 95%. Turnaround time dropped from 36 hours to 2 hours. Push notifications and email campaigns reactivated dormant users and increased engagement.
MoEngage helped Speedi achieve a 6X increase in retention rate. Speedi used segmentation and personalization features to improve customer engagement.... The platform enabled targeted cross-channel marketing and real-time alerts. Speedi saw better results by personalizing web and app experiences. MoEngage's analytics provided insights for ongoing optimization.
MoEngage enabled MoneyHero Group to migrate and implement its customer engagement platform across four brands in four countries in under 60 days. The marketing team... gained more control over campaigns and improved personalization for a diverse customer base. MoEngage supported the ramp-up to over 2 million emails per day and managed 90+ campaigns. Dedicated project and implementation managers ensured a smooth go-live process. MoneyHero now delivers targeted, relevant communications and deeper insights into customer preferences.
MoEngage helped Policybazaar improve customer engagement with advanced segmentation and analytics. Policybazaar needed a tool to boost renewals and gain... insights for better customer experiences. Using MoEngage, they created targeted campaigns for different insurance needs. This led to a 100% year-over-year increase in annual premium equivalent (APE) via push notifications. Push delivery rates reached 86%. Policybazaar optimized campaigns and improved customer journeys with MoEngage.
MoEngage Flows helped Razorpay fix onboarding and engagement problems. Razorpay had trouble with fragmented onboarding and poor delivery rates before.... MoEngage let them put all onboarding steps in one flow and target users at key drop-off points. Razorpay saw a 25% increase in merchant retention, a 19% rise in re-engagement, and a 29% boost in onboarding rates. The switch to MoEngage was smooth and did not disrupt business.
MoEngage helped Piramal Finance automate customer journeys and improve engagement. The company used MoEngage's segmentation and campaign automation to target... customers better. This led to a 20% increase in month-on-month revenue. Campaign go-live time dropped from 4 hours to 45 minutes. Piramal Finance used channels like SMS, push notifications, and WhatsApp to reach customers.
MoEngage helped BlinkX by JM Financial double their monthly active users. BlinkX needed a customer engagement platform to automate and... scale their onboarding and engagement. MoEngage provided real-time, data-driven engagement across the customer lifecycle. BlinkX saw a 114% increase in MAUs and improved customer stickiness. The platform enabled fast, personalized communication and supported rapid growth.
MoEngage Inform helped Payactiv combine promotional and transactional emails into one platform. Payactiv migrated to MoEngage for cost-effective, high-volume messaging.... They now send over 100,000 emails a day with delivery times under two seconds. Engagement rates and brand loyalty improved with timely, personalized communications. Payactiv saw a 9x increase in conversions from email notifications.
Banking Case Studies and Customer Success Stories with MoEngage
Zeta
- Banking
- Medium
Bangalore, India
Zeta used MoEngage Inform to send over 9. 6 million critical alerts in one year. The platform enabled real-time transactional...messaging with send times under 2 seconds. Zeta integrated MoEngage Inform to deliver notifications across SMS, email, and push channels. This reduced engineering workload and allowed fast expansion into new channels. Zeta gained detailed analytics on message delivery and customer engagement.
MoEngage helped Piramal Finance automate customer journeys and improve engagement. The company used MoEngage to segment customers and run omnichannel... campaigns across SMS, push notifications, and WhatsApp. Campaign go-live time dropped from 4 hours to 45 minutes. Piramal Finance saw a 20% month-on-month revenue increase. The platform enabled real-time communication and reduced manual work.
MoEngage helped Jenius automate customer engagement for 6 million users. Jenius moved from manual segmentation and generic push notifications to... real-time audience segmentation and campaign automation. MoEngage's local data center ensured compliance with OJK regulations. Implementation finished in 90 days. Jenius now delivers hyper-personalized, proactive communications to its customers.
IndusInd Bank used MoEngage to cut campaign go-live times from 8-10 days to under 10 minutes. The bank unified customer... data and automated 80% of cross-sell campaigns on its INDIE app. MoEngage enabled real-time, hyper-personalized communications to millions of users. INDIE app transactions grew 2.6x in six months. IndusInd Bank now spends more time on strategy and less on execution.
BlinkX by JM Financial used MoEngage to boost monthly active users by 114%. The team automated customer onboarding with omnichannel... flows across email, SMS, push, and WhatsApp. MoEngage enabled real-time, personalized engagement for millions of users. BlinkX also improved website personalization and analytics for better customer journeys. The platform helped BlinkX deliver fast, data-driven engagement at scale.
MoEngage helped Zigi, a digital financial app by Banco Industrial, boost user retention by 40% in one quarter. Zigi used MoEngage... to automate customer journeys and personalize engagement. The platform enabled smart segmentation, unified data, and ensured security compliance. Zigi reduced transaction abandonment by 38% and improved churn prevention efficiency by 34%. NPS survey implementation became faster and more agile for the UX team.
CoinDCX used MoEngage to boost weekly active users by 80%. The team improved onboarding by segmenting users and targeting drop-off... points like email and KYC verification. They used MoEngage Analytics and Omnichannel Flows to reactivate dormant users and personalize engagement. CoinDCX saw an 18x faster turnaround time, a 10% increase in KYC verification, and a 95% improvement in bank verification rates. Push notifications and email campaigns helped track user experience and product feedback.
MoEngage helped Zigi, a digital financial app by Banco Industrial, boost user retention by 40% in one quarter. Zigi used MoEngage... to automate customer engagement and personalize communication. The platform enabled smart segmentation, unified user data, and ensured high security. Zigi reduced manual work and improved campaign management. Transaction abandonment dropped by 38% and churn prevention efficiency rose by 34%.
MoEngage helped Hero FinCorp boost ABND recovery by 22%. The company used MoEngage to automate customer journeys and reduce data... fragmentation. Martech-driven campaigns contributed to 32% of monthly disbursals. Regional campaigns increased CTR by 30% in Tier 2 cities. Campaign turnaround time dropped by up to 80%, enabling faster go-live. Predictive analytics and AI-powered personalization improved engagement and conversions.
MoEngage Inform helped Wayni, a digital financial services provider, centralize and automate customer communications. Before, Wayni's marketing team relied on... IT for every change, slowing campaigns and reducing flexibility. With MoEngage Inform, teams now create and update templates without developer help. This improved user experience and gave Wayni more control and speed in messaging. The solution also enabled better tracking and ensured messages reached every customer.
MoEngage helped LINE Bank unify fragmented customer data and automate marketing campaigns. Before, LINE Bank sent generic messages and took... days to launch campaigns. With MoEngage, they mapped customer journeys and used AI to personalize engagement. Campaign launch time dropped from 2 days to 2 hours. Conversion rates increased by 86%. LINE Bank gained real-time insights and eliminated cross-team bottlenecks.
Samco Securities used MoEngage to boost customer engagement and trading activity. They built personalized journeys for new users, focusing on... the first 90 days. This led to a 15% increase in daily active users and a 40% rise in average order value. MoEngage's Intelligent Path Optimizer cut communication costs by 40%. Click rates improved by 5% and open rates by 20%.
MoEngage Inform helped Zeta send over 9. 6 million critical alerts in one year. Zeta needed real-time, omnichannel notifications for...banking customers. MoEngage Inform delivered alerts via SMS, email, and push at scale. The platform provided strong analytics and reporting. Zeta saved engineering time and improved customer engagement with reliable, compliant messaging.
MoEngage helped IndusInd Bank speed up campaign launches. The bank used to take 8-10 days to go live with a... campaign. With MoEngage, they now launch campaigns in less than 10 minutes. IndusInd Bank automated 80% of cross-sell campaigns on their INDIE app. They saw a 2.6x growth in transactions in six months. Campaign go-live timelines dropped by 99.97%.
MoEngage helped Jenius, a digital bank in Indonesia, improve customer engagement automation. Jenius faced challenges with generic push notifications and... manual segmentation using Google Firebase. MoEngage provided a secure data center in Jakarta, structured project management, and a data management dashboard. The solution enabled faster campaign launches and a 66% reduction in go-live timelines. Jenius now delivers more personalized and effective campaigns to its 6 million customers.
Entertainment Case Studies and Customer Success Stories with MoEngage
Tata Play Mobile App
- Entertainment
- Large
Mumbai, India
MoEngage helped Tata Play Mobile App double its monthly active users and upselling revenue. The app used MoEngage to send... personalized push notifications and content recommendations. Integration with their CMS enabled targeted campaigns based on user data. Campaign impressions rose by 1.4 times, and campaign execution tripled. Tata Play improved customer satisfaction and loyalty with tailored engagement.
JibJab used MoEngage to boost customer engagement outside of holidays. They faced low conversion rates and click-through rates due to... generic campaigns and fragmented data. MoEngage gave them a 360-degree customer view and enabled hyper-personalized push notifications and in-app messages. With features like User Path Analysis and Intelligent Path Optimizer, JibJab saw a 1.5X lift in conversion ratio and a 30% increase in CTR. AI-powered timing and segmentation helped drive these results.
MoEngage helped ABS-CBN raise subscriber retention from 80% to 92%. Churn dropped from 8.7% to 7.6%. Campaign creation time fell... from two weeks to much faster, with 450 ready-to-use segments. ABS-CBN onboarded 59% of new users in a quarter. Teams now run 200+ campaigns across email, push, and on-site channels. MoEngage enabled deeper customer insights and more personalized engagement.
Airtel Xstream used MoEngage to boost user engagement and retention on its mobile streaming apps. The team sent 40 million... push notifications in under 2 minutes, achieving a 1.4% click-through rate and an 85.6% conversion rate from in-app interstitials. MoEngage's segmentation and real-time messaging helped increase content streamtime and N-day retention, reaching a 61.4% user retention rate. Personalization and journey orchestration features enabled the team to win back inactive users and drive higher content consumption during live events.
MoEngage helped Airtel Xstream achieve 30% conversion rates using WhatsApp. The platform enabled cross-channel marketing and real-time transactional alerts. Airtel... Xstream used MoEngage for customer insights and web and app personalization. This improved engagement and drove higher conversions in the entertainment sector.
MoEngage helped Gujarat Titans boost fan engagement with AI-powered marketing. The team unified data to create a seamless fan experience.... Gujarat Titans saw a 93% surge in screenviews. The solution improved fan loyalty and digital engagement. MoEngage enabled personalized campaigns for better results.
MoEngage helped Classic Rummy increase player retention by 24%. The platform provided analytics and personalization tools. Classic Rummy used MoEngage... to create better customer journeys. The result was higher engagement and improved retention. MoEngage supports digital channel marketing for entertainment brands.
MoEngage helped Gujarat Titans boost fan engagement with AI-powered personalization. The IPL team unified fan data and automated onboarding, driving... a 93.89% increase in app screenviews and a 62.45% rise in daily active users. Gamified in-app pop-ups and personalized campaigns increased registrations by 36.72%. Automated birthday flows and AI-generated videos deepened fan loyalty. Email open rates reached 50% across large campaigns, showing strong omnichannel engagement.
Classic Rummy used MoEngage to boost player retention by 24%. The CRM team shifted from a campaign-centric to a behavior-centric... strategy. They used player insights to map journeys and automate engagement. Incentives, invite-only tournaments, and targeted offers brought players back. Payments tripled in six months, and new customer payments doubled. MoEngage enabled real-time data analysis and automated manual tasks.
MoEngage helped Airtel Wynk Music reactivate 44% of dormant users in 90 days. The Wynk team used deep segmentation to... identify inactive customers. They sent personalized push notifications based on content affinity. This approach used insights-led engagement to win back users. The strategy focused on sharing relevant music recommendations at the right time.
Airtel Xstream used MoEngage and WhatsApp to boost customer engagement. The team sent personalized WhatsApp messages to inform users about... the platform. This led to a 30% conversion rate and a 90% delivery rate. App installations increased by 20%. Engagement was 40 times higher than push notifications. The strategy helped reach more mobile users and improved content recommendations.
MoEngage helped SoundCloud migrate over 200 live customer engagement campaigns in just 12 weeks. The migration simplified SoundCloud's Martech stack... and eliminated the need for custom internal APIs. Over 90 team members now use MoEngage daily for content, product, and marketing. Using MoEngage Business Events, SoundCloud delivered personalized messages to fans. This led to a 15% increase in engagement in music streams.
Pocket FM used MoEngage to grow its monthly transacting users from 7 million to 25 million. The company expanded from... one to four business units, managing all engagement through MoEngage. Personalized content and targeted campaigns led to a 20% increase in clickthrough rates. Push notification delivery rates reached 85%. Campaign launch times dropped from days to minutes, boosting operational efficiency.
MoEngage and Mixpanel helped Audiomack boost premium trial conversions by 18%. Audiomack used AI-driven insights to send personalized messages and... recommendations. The platform saw a 17.8% increase in sessions per customer. Retention improved by 5.5% by week 3. Unique customers played 16.4 times more songs. Audiomack tailored onboarding and engagement to user preferences, driving higher loyalty and paid subscriptions.
Hospitality Case Studies and Customer Success Stories with MoEngage
OYO
- Hospitality
- Very Large
Gurgaon, India
OYO used MoEngage to solve low push notification delivery rates on Xiaomi devices. The company saw a 44% increase in... delivery rates for Xiaomi users and a 25% uplift in overall push campaign delivery. MoEngage's Push Amplification Plus and Dynamic Product Messaging helped OYO send personalized offers and updates based on user behavior. The solution enabled OYO to reach more users and boost engagement with targeted notifications. OYO also achieved 2x higher click-through rates using personalized notifications.
Merlin AI helped Thomas Cook (India) Limited cut campaign go-live times by 90%. The team now creates push notification visuals... in just 5-10 minutes, down from 2-4 hours. This change let them respond faster to trends and run more campaigns each day. The marketing team works independently, freeing up design resources. Campaigns now have better visuals, improved click rates, and stronger brand consistency.
MoEngage Push Amplification™ helped OYO improve push notification delivery. OYO struggled with low delivery rates on Xiaomi devices, with less... than 30% reach for active users. Using MoEngage, OYO increased delivery rates by 44% for Xiaomi devices and saw a 25% uplift in overall campaign delivery. The solution used features like Dynamic Product Messaging and fallback mechanisms. OYO reached more users and improved engagement with personalized offers.
Consumer Services Case Studies and Customer Success Stories with MoEngage
S'More
- Consumer Services
- Small
New York, USA
MoEngage helped S'More, a dating app, boost app engagement time by 65%. S'More used personalized messaging and onboarding campaigns with... push notifications, emails, and SMS. The app saw a 20% increase in day 1 retention and 15% higher onboarding completions. MoEngage's real-time cohort data enabled targeted communication. S'More improved customer experience and content consumption with in-app interstitials.
MoEngage helped The ENTERTAINER drive a 60%+ uplift in Visa Rewards App redemptions. The ENTERTAINER used MoEngage to personalize offers,... segment users, and automate campaigns. This led to AED 5.4 million in savings for Visa customers and AED 13 million in Visa card spending. Manual work dropped by 35% with MoEngage's platform. The ENTERTAINER engaged users across 40+ banks and saw high redemption rates, especially in the UAE.
1Weather used MoEngage Analytics and Segmentation to boost user engagement. They segmented users based on activity and location data, without... using personal information. Push notifications and dynamic messaging increased app opens by 25 million. Click-through rates on notifications rose by 10%. Session depth and duration also improved. 1Weather now delivers more relevant weather alerts to users at the right time.
Insurance Case Studies and Customer Success Stories with MoEngage
TATA AIG General Insurance
- Insurance
- Large
Mumbai, India
MoEngage helped TATA AIG General Insurance cut manual marketing work by 90%. The company switched from a legacy Martech platform... to MoEngage's Customer Data and Engagement Platform. This move let them launch complex campaigns 93% faster. MoEngage unified customer profiles and enabled omnichannel engagement across app, website, SMS, email, and WhatsApp. TATA AIG now runs targeted winback and renewal campaigns, improving customer retention and satisfaction.
Policybazaar used MoEngage to boost customer engagement and drive renewals. They adopted push notifications and advanced segmentation to target users... with relevant campaigns. This led to a 100% year-over-year increase in annual premium equivalent (APE) via push. Policybazaar managed 18-19 drip campaign flows across channels, achieving 86% push delivery rates and 21% conversion rates. MoEngage's analytics and automation helped optimize every customer journey.
MoEngage helped TATA AIG General Insurance cut manual work by 90%. The company used MoEngage's customer data and engagement platform... to fix slow campaign creation and reduce tech support needs. TATA AIG saw a 93% drop in go-live time for complex campaigns. The platform made it easy to build customer journeys and improved team agility. Leaders at TATA AIG praised MoEngage for strong collaboration and tailored solutions.
MoEngage helped Lifesum boost habit adoption by 19. 2% using dynamic push notifications. Lifesum used MoEngage's cross-channel marketing and personalization...features. The app sent real-time alerts to users. This improved user engagement and healthy habit formation. MoEngage's analytics gave Lifesum insights to optimize campaigns.
Restaurants Case Studies and Customer Success Stories with MoEngage
Domino's
- Restaurants
- Very Large
Ann Arbor, USA
Domino's used MoEngage to improve customer engagement and boost revenue. The brand automated multiple customer journeys and managed its loyalty... program through the platform. Domino's saw a 20% uplift in revenue from its loyalty management program. The team used MoEngage to send personalized nudges and re-engage customers. No coding was needed to launch campaigns, saving time and effort.
MoEngage helped Domino’s improve customer engagement across app, website, and in-store channels. Domino’s used MoEngage to track customer drop-offs and... re-engage users in real time. The solution enabled multiple automated customer journeys and supported the 'Cheesy Rewards' loyalty program. Domino’s saw a 20% uplift in revenue from its loyalty management program. The brand achieved better customer experiences and increased incremental revenue.
Media Production Case Studies and Customer Success Stories with MoEngage
Publishers Clearing House
- Media Production
- Large
MoEngage Predictions helped Publishers Clearing House re-engage 30,000 dormant users. The platform used AI-driven insights to target inactive customers. Publishers... Clearing House saw improved engagement with cross-channel marketing. MoEngage enabled real-time personalization and transactional alerts. The case highlights success in the media production industry.
MoEngage Web Push helped SportsCafe boost website engagement. SportsCafe used real-time web push notifications to reach over 10,000 users. They... saw a 32% increase in average page views. Time spent by web push visitors rose by 120%. Click-through rates for notifications reached 32%. SportsCafe now keeps fans updated and engaged with targeted, timely alerts.
Lifesum used MoEngage to send dynamic push notifications to users. The reminders featured unique, personalized content every day. This approach... led to an 84% conversion rate for dinner logging and a 92% rate for breakfast logging. User habit adoption increased by 19.2% month-on-month. The average click-through rate reached 4.58%, nearly double the industry average for health and fitness apps.
Fastic migrated from Iterable to MoEngage to improve analytics and campaign management. The switch enabled Fastic to migrate 100 campaigns... and 30 customer journeys in just 3 weeks. With MoEngage, Fastic saw a 35% increase in subscription purchases from disengaged users. Personalized engagement strategies now generate 15% of monthly revenue from new users. The platform also reduced customer acquisition costs and improved user loyalty.
Consumer Goods Case Studies and Customer Success Stories with MoEngage
Bisleri
- Consumer Goods
- Large
Mumbai, India
Bisleri used MoEngage to boost app adoption with a phygital engagement strategy. They set up on-site messaging campaigns to drive... users from web to app, offering discounts and deals. These campaigns achieved a 1.2% conversion rate within a day. Bisleri also sent 3 million emails monthly with a 98% delivery rate. Automated flows helped improve retention rates across iOS, Android, and web platforms.
Bisleri used MoEngage to boost its D2C customer retention by 50%. The company automated campaigns and personalized communication across channels.... MoEngage helped Bisleri respond to customer behavior in real time. Bisleri integrated data from multiple sources for better insights. The result was more effective engagement and higher retention.
MoEngage helped Magenta Telekom grow app adoption by 1. 5x. The company used MoEngage to send personalized push notifications and...in-app messages. Magenta Telekom saw a 140% rise in conversions for tariff change offers. The team also achieved a 400% increase in add-on activations on the app. The new digital engagement strategy improved customer relationships and made the purchase journey smoother.
Apparel & Fashion Case Studies and Customer Success Stories with MoEngage
Aza Fashions
- Apparel & Fashion
- Medium
Mumbai, India
Aza Fashions used MoEngage to boost in-app revenue by 25%. The brand faced challenges with global engagement, creative optimization, and... cart abandonment. MoEngage's AI-powered tools helped send emails at the best time, run A/B tests on creatives, and deliver targeted in-app nudges. Email engagement jumped 20%. Push notification CTRs nearly doubled. MoEngage became a top revenue channel for Aza Fashions.
Other Industry Case Studies and Success Stories with MoEngage
The Indian Express
- Media & Entertainment
- Large
Mumbai, India
MoEngage helped The Indian Express double its paid subscribers. The platform identified users likely to churn and enabled targeted re-engagement.... The Indian Express used MoEngage to personalize experiences for millions of users. They achieved zero dependency on tech teams and improved operational efficiency. Omnichannel engagement kept subscribers coming back.
Glance used MoEngage’s Merlin AI to speed up campaign launches. They achieved a 50% faster go-live time for campaigns, reducing... it from 3-4 days to just 1-2 days. The team ran over 80 A/B tests on push notification copies for different customer segments. This led to a 38% increase in mobile push notification click-through rates. About 2 million customers were included in these A/B tests, helping Glance better understand user preferences and boost engagement.
MoEngage helped Gaana boost premium subscriptions by 120%. Gaana used MoEngage’s segmentation and push notifications to drive 10% of daily... active users. The team created lifecycle campaigns and nudged users to try a 14-day premium trial. Automated reminders increased engagement and music streams. Two out of three users who engaged with notifications played a song.
MoEngage helped S'More increase app engagement time by 65%. S'More used personalized customer experiences to reach this result. The platform... enabled targeted messaging and improved user retention. S'More saw better engagement with MoEngage's personalization features. This case highlights the impact of cross-channel marketing and app personalization.
MoEngage helped 1Weather, a top-rated U. S. weather app, scale mobile user engagement by 3X. The platform provided analytics and...personalization tools. 1Weather used MoEngage to create better customer journeys. The result was a significant increase in user engagement. MoEngage supports cross-channel marketing and real-time alerts.
MoEngage helped The Indian Express boost paid subscribers by 2X. The platform let the team spot users likely to churn... and re-engage them. MoEngage enabled personalized, omnichannel journeys for millions of users. The Indian Express saw higher operational efficiency and no longer needed tech team support. The solution used customer insights and analytics to drive results.
MoEngage helped Tata Play Mobile App improve campaign efficiency with personalization and contextual engagement. Tata Play wanted to boost customer... satisfaction by matching products to user preferences. They used MoEngage to deliver targeted campaigns and seamless interactions. The integration with their CMS enabled better data-driven outreach. Results included a 2X uplift in monthly active users, a 2X increase in upselling revenue, and a 1.4X surge in campaign impressions.
MoEngage helped ABS CBN improve subscriber retention. Before MoEngage, campaign creation and user segmentation took two weeks and was manual.... With MoEngage, ABS CBN now has a 92% retention rate, up from 80%. Churn dropped to 7.6% from 8.7%. Their CLM initiatives brought in 59% new users per quarter. ABS CBN can now use marketing budgets better and engage customers in a more personal way.
MoEngage helped Airtel Xstream grow their video streaming platform. The team used MoEngage to track user behavior and send real-time... messages. They focused on boosting engagement and keeping new users. Airtel Xstream saw an 85.6% conversion rate from in-app interstitials. They also achieved a 61.4% user retention rate on mobile apps. MoEngage's push notifications and segmentation tools drove these results, especially during live events like the India-Australia cricket series.
MoEngage’s Merlin AI helped Glance speed up campaign launches by 50%. Glance used Merlin AI to run A/B tests faster... and reach more users. The team saw a 38% increase in mobile push notification click-through rates. They added 2 million customers to A/B tests. Glance relied on mobile push notifications to keep users engaged and reduce app uninstalls.
TTK Prestige partners with MoEngage to integrate customer data systems
TTK Prestige has partnered with MoEngage to integrate its Customer Data and Engagement Platform, aiming to unify offline and online customer data. This collaboration will... enhance TTK Prestige's omnichannel engagement, enabling personalized communication and a comprehensive view of consumer behavior. The integration will support targeted marketing through various channels, fostering customer loyalty and growth.
EaseMyTrip targets higher customer retention and growth, deepens marketing tech stack with MoEngage
EaseMyTrip has enhanced its marketing capabilities by deepening its collaboration with MoEngage, a leading Customer Data and Engagement Platform. This partnership aims... to boost customer retention and increase lifetime value by transitioning to personalized, one-to-one traveler engagement. MoEngage will provide a unified data foundation and multichannel engagement engine to support EaseMyTrip's growth objectives.
Danube Home selects MoEngage to power hyper-personalized customer journeys
Danube Home has partnered with MoEngage to enhance its customer engagement strategy using MoEngage's AI-powered Customer Data and Engagement Platform. This collaboration aims... to unify online and offline customer data, enabling personalized shopping experiences and targeted lifecycle campaigns. The partnership supports Danube Home's expansion goals by providing a scalable foundation for future growth.
Danube Home picks MoEngage to power hyper-personalised customer ...
Danube Home has partnered with MoEngage to enhance its customer engagement strategy using MoEngage's AI-powered Customer Data and Engagement Platform (CDEP). This collaboration aims... to provide personalized shopping experiences by integrating online and in-store customer interactions. MoEngage's platform will help Danube Home unify customer data, map offline-online journeys, and execute targeted campaigns, supporting its future market expansion goals.
