Pipedrive Overview

Pipedrive excels in delivering a user-friendly CRM solution designed to boost sales and manage pipelines efficiently. Rated as a leading choice among users, it empowers sales teams to secure more qualified leads. Pipedrive’s intuitive interface focuses on simplifying deal closures, making it particularly appealing to small businesses aiming for growth. The platform integrates seamlessly with existing tools through its Marketplace, enhancing the tech stack without disrupting current workflows. A key differentiator is Pipedrive AI, which aids in optimizing the sales process, offering intelligent insights to refine strategies. Businesses can explore its capabilities risk-free with a 14-day trial, ensuring it meets their unique needs.

Use Cases

Customers recommend Engagement Management, Lead Tracking, Communication Management, as the business use cases that they have been most satisfied with while using Pipedrive.

Other use cases:

  • Sales Document Management
  • Lead Management
  • Contact List Management
  • Generation Of New Leads
  • Pipeline Management
  • Forecasting
  • Workflow Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Pipedrive.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Efficiency
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Improve ROI
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Grow Market Share
  • Improve Brand Engagement
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Navigation
  • Increase Average Basket Value
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Pipedrive Use-Cases and Business Priorities: Customer Satisfaction Data

Pipedrive works with different mediums / channels such as E-Mail. and Phone Calls.

Pipedrive's features include Personalization, Dashboard, Recording, etc. and Pipedrive support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also Pipedrive analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Pipedrive, I can’t forget to send follow-up emails on time. We never miss a chance to reach out to our existing clients with new offers. It might sound like a small improvement but it’s a game-changer. We always send personalized emails, but ou...r Pipedrive is connected with our Google Suite to make the process seamless and time-efficient. It’s one of the most versatile CRM tools on the market. Flexible yet easy to use, we never have problems using Pipedrive." - Maneekorn Chumanee

Pipedrive, Less Annoying CRM, ClickUp, Freshsales, Salesmate Sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.

Popular Business Setting

for Pipedrive

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Pipedrive is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Pipedrive Customer wins, Customer success stories, Case studies

What solutions does Pipedrive provide for Engagement Management?

How does Pipedrive address your Lead Tracking Challenges?

How does Pipedrive facilitate Communication Management?

How does Pipedrive address your Sales Document Management Challenges?

What solutions does Pipedrive provide for Lead Management?

98 buyers and buying teams have used Cuspera to assess how well Pipedrive solved their CRM needs. Cuspera uses 18903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Maneekorn Chumanee

Senior Key Account Manager

Gogoprint

With Pipedrive, I can’t forget to send follow-up emails on time. We never miss a chance to reach out to our existing clients with new offers. It might sound like a small improvement but it’s a game-changer. We always send personalized emails, but our Pipedrive is connected with our Google Suite to ...make the process seamless and time-efficient. It’s one of the most versatile CRM tools on the market. Flexible yet easy to use, we never have problems using Pipedrive.

Testimonial By Maneekorn Chumanee
Pipedrive testimonial

Tiffany Largie

Entrepreneur

Tiffany Large

At that time there were different kinds of software for people coming into the sales game, but they were always complicated: they required a lot of feeding in data, so I never adopted any. There was all this data all over the place. Not only could I not keep up with my own data management, but I al...so couldn’t keep up with the people who were working for me. I knew we were leaving money on the table. I started hunting for software and I felt that all these engineers were building software that had great data, but if you really understand the mind of the salesperson, they really didn’t work. It was too much to keep up with.

Testimonial By Tiffany Largie
Pipedrive testimonial

Angela Koukoulas

Director of Partnerships

Forge

Our courses are really affordable and we provide no-questions-asked financial aid. With our internships, students can come in and participate with little upfront cost. If accepted into the program, students go through three weeks of intense bootcamp training and we actually pair them up with a guar...anteed paid internship for nine weeks. Students get to jump into an industry of their choice (data science, UX, digital marketing, or software engineering), ready to hit the ground running with the training they have received.

Testimonial By Angela Koukoulas
CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Maneekorn Chumanee

Senior Key Account Manager

Gogoprint

With Pipedrive, I can’t forget to send follow-up emails on time. We never miss a chance to reach out to our existing clients with new offers. It might sound like a small improvement but it’s a game-changer. We always send personalized emails, but our Pipedrive is connected with our Google Suite to ...make the process seamless and time-efficient. It’s one of the most versatile CRM tools on the market. Flexible yet easy to use, we never have problems using Pipedrive.

Testimonial By Maneekorn Chumanee
Pipedrive testimonial

Tiffany Largie

Entrepreneur

Tiffany Large

At that time there were different kinds of software for people coming into the sales game, but they were always complicated: they required a lot of feeding in data, so I never adopted any. There was all this data all over the place. Not only could I not keep up with my own data management, but I al...so couldn’t keep up with the people who were working for me. I knew we were leaving money on the table. I started hunting for software and I felt that all these engineers were building software that had great data, but if you really understand the mind of the salesperson, they really didn’t work. It was too much to keep up with.

Testimonial By Tiffany Largie
Pipedrive testimonial

Angela Koukoulas

Director of Partnerships

Forge

Our courses are really affordable and we provide no-questions-asked financial aid. With our internships, students can come in and participate with little upfront cost. If accepted into the program, students go through three weeks of intense bootcamp training and we actually pair them up with a guar...anteed paid internship for nine weeks. Students get to jump into an industry of their choice (data science, UX, digital marketing, or software engineering), ready to hit the ground running with the training they have received.

Testimonial By Angela Koukoulas

Interesting Content - Media Production

Pipedrive helped Interesting Content, a UK-based video production agency, grow sales by 4x. Before Pipedrive, they tracked leads on paper and Google Sheets, which was slow and messy. With Pipedrive, ...they moved 2,000 customer records into one CRM. The team now tracks every lead and deal in one place. This led to a 4x increase in deals, sales, and revenue. Pipedrive made their sales process clear and predictable.

Read more →

Tiffany Largie - Events Services

Pipedrive helped Tiffany Largie grow her events and consulting business from zero to a $2.5 million valuation. She used Pipedrive to manage leads, automate sales, and handle multiple revenue streams.... The platform made it easy for her team to process 150–300 contacts daily without heavy data entry. After switching from manual methods, Tiffany equipped her 30-person team with iPads running Pipedrive, leading to over $2 million in sales. She now recommends Pipedrive to her clients for business growth and sales automation.

Read more →

Interesting Content - Media Production

Pipedrive helped Interesting Content, a UK video production agency, move from paper and spreadsheets to a streamlined CRM. The agency migrated 2,000 customer records and used pipeline management, int...egrations, and insights features. With Pipedrive, they quadrupled their sales pipeline, deals won, and business revenue. The CRM made tracking leads and follow-ups easy, leading to predictable growth and better client engagement.

Read more →

Spark Interact - Marketing And Advertising

Pipedrive helped Spark Interact, a digital marketing agency, increase revenue by 12% year-on-year. Before Pipedrive, their sales process was ad-hoc and lacked structure. Pipedrive provided an easy-to...-use CRM, integrated email marketing, and automation tools. The team quickly migrated and adopted the platform with minimal training. Real-time dashboards and AI-powered insights improved sales efficiency and reporting. Spark Interact achieved measurable growth without expanding its sales team.

Read more →

Lowlander Beer - Food & Beverages

Pipedrive helped Lowlander Beer centralize sales and automate tasks. The team moved from Excel sheets to a single CRM. Deal closure time dropped by 75%, from 32 hours to 8. Lead-to-customer conversio...n rose by 35%. Customer onboarding time fell by 45%. Smart Docs replaced DocuSign, and automations improved follow-up. Lowlander customized workflows to fit their brewery sales process.

Read more →

A Quick Demo of Pipedrive CRM

Video Thumbnail

Frequently Asked Questions(FAQ)

for Pipedrive

What is Pipedrive?

Pipedrive is a sales management CRM tool designed for the sales and marketing professionals to help them handle all the admin related tasks and focus only towards boosting sales.

The platform is customisable and offers features like visual sales pipeline and Smart Contact Data to manage leads and deals, dashboard for insights and reporting, privacy and security, and mobile apps and integrations. Also it facilitates easy communication through features like direct call facility to clients using click-to-call feature, reminders, follow-up alerts, and notifications etc.

The AI powered sales assist feature inbuilt in the tool provides personalized inputs on performance, automation recommendations and trend charts. To help reflect on the sales process, the UI of the tool offers customization of workflows using drag-and-drop interface.

What is Pipedrive used for?

Pipedrive is a CRM Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Lead Tracking and Communication Management .

What are the top features of Pipedrive?

Personalization, Dashboard and Recording are some of the top features of Pipedrive.

Who uses Pipedrive?

Pipedrive is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Pipedrive alternatives?

Less Annoying CRM, ClickUp, Freshsales and Salesmate Sales CRM are popular alternatives for Pipedrive.

Where is Pipedrive located?

Pipedrive is headquartered at New York.
lightning

Peers used Pipedrive for engagement management and lead tracking

Pipedrive Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)

Software Failure Risk Guidance

?

for Pipedrive

Overall Risk Meter

Low Medium High

Top Failure Risks for Pipedrive

Pipedrive News

Awards

Pipedrive Named 2025 Inc. Power Partner Winner for Second Year in a Row

Pipedrive has been named a 2025 Inc. Power Partner Award winner for the second consecutive year. This recognition highlights Pipedrive's role as a trusted CRM provider that supports entrepreneurs and small businesses in scaling and succeeding. The award emphasizes Pipedrive's commitment to AI-powered innovation and its impact on customer growth.

Product

Pipedrive Strengthens Security and Privacy Commitments With Renewed ISO ...

Pipedrive has renewed its ISO 27001:2022 and ISO 27701:2019 certifications, reinforcing its commitment to information security and data privacy. These certifications highlight Pipedrive's adherence to global standards for managing information security risks and privacy information management, crucial as AI becomes integral to its product development.

Executive

Pipedrive eyes new growth following C-suite shakeup | ChannelPro - ITPro

Pipedrive has appointed Joe Futty as chief product and technology officer, Steven Quach as chief marketing officer, and Jonny Carroll as chief data and analytics officer. These executive changes aim to drive Pipedrive's growth and innovation in AI-native CRM solutions. The new leaders bring extensive experience from global tech and consumer brands, enhancing Pipedrive's strategic capabilities.

Product

Pipedrive Strengthens Security and Privacy Commitments With Renewed ISO Certifications

Pipedrive has renewed its ISO 27001 and ISO 27701 certifications, reinforcing its commitment to security and privacy. These certifications reflect Pipedrive's adherence to modern standards for managing information security and privacy risks, crucial as AI becomes integral to its offerings. The company emphasizes continuous improvement in protecting customer data and maintaining trust.

Pipedrive Profile

Company Name

Pipedrive

Company Website

https://www.pipedrive.com/

Year Founded

2010

HQ Location

New York

Employees

501-1000

Social

Financials

SERIES C