Pipedrive: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Pipedrive
Brand: Pipedrive
Rating: 4.48 (18903 reviews)

4.48 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(18903)

Sales CRM & Pipeline Management Software

AI Powered

Pipedrive Overview

Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.

Use Cases

Customers recommend Engagement Management, Lead Tracking, Communication Management, as the business use cases that they have been most satisfied with while using Pipedrive.

Other use cases:

Sales Document Management
Lead Management
Contact List Management
Generation Of New Leads
Pipeline Management
Forecasting
Workflow Management

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Pipedrive.

Other priorities:

Enhance Customer Relationships
Improve Internal Communications
Improve Efficiency
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Visibility
Improve ROI
Build Brand Awareness
Shorten Ramp Up Time
Grow Market Share
Improve Brand Engagement
Launch New Products
Establish Thought Leadership
Improve Stakeholder Relations
Improve Navigation
Increase Average Basket Value
Increase Customer Life Time Value
Improve Digital And Social Presence

See all business priorities See less business priorities

Pipedrive Use-Cases and Business Priorities: Customer Satisfaction Data

Pipedrive works with different mediums / channels such as E-Mail. and Phone Calls.

Pipedrive's features include Personalization, Dashboard, Recording, etc. and Pipedrive support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also Pipedrive analytics capabilities include Analytics, and Custom Reports.

Reviews

"A small percentage of solar companies do everything from A to Z in terms of designing the systems, getting them permitted and ready to install, doing that install, and then sorting out maintenance and the warranty service down the line. We are one o...f those companies." - Mitch Workman

Pipedrive, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pipedrive

Top Industries

Computer Software
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Pipedrive is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Pipedrive Use Cases

What Are the key features of Pipedrive for Engagement Management?

Pipedrive Engagement Management facilitates consistent client interaction by enabling users to schedule follow-ups, track opportunities, and manage communication. It streamlines activities with automatic reminders and customizable task management. However, Pipedrive's lack of a dedicated address or contact book limits account management beyond closed deals.

"...You can have a follow-up and control of each sale made with the reminders of activities that keep me up to date on each process and do not forget to call or send emails to customers having an order of everything I have to do day after day and from Wherever I am, I can do all this by the pipedrive app with pipedrive I can determine very well which sales were made and which ones were lost to be able to define why was lost and what was the error and be able to improve you can enter several users to the same account of the owner to work as a team and have a sales statistics of each team to define the performance of each and achieve goals...." Peer review by Joseph K, Marketing Communication Manager

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How does Pipedrive address your Lead Tracking Challenges?

Pipedrive facilitates tracking leads through their progression into deals, from initial contact to successful closure. The system enables users to easily manage and monitor leads, enhancing sales efficiency. However, Pipedrive lacks the capability to track leads geographically.

"...Pipedrive is a visual, intuitive platform for tracking leads for teams of all sizes...." Peer review by Caitlin D., Founder, Marketing and Advertising

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What makes Pipedrive ideal for Communication Management?

Pipedrive provides email tracking and management features. It enables users to send personalized emails and monitor engagement levels. The platform offers integration with email services for streamlined communication. Pipedrive does not allow sending emails to multiple contacts simultaneously.

"...; partially statistics Drag and drop interface; various statistics; email dropbox that helps you track email conversations...." Peer review by Ihor P., Information Technology and Services

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What Are the key features of Pipedrive for Sales Document Management?

Pipedrive enables organizations to track and manage sales documents, including proposals, contracts, and quotes, in a centralized location. It provides features for tracking interactions with customers and managing sales pipelines. Pipedrive's functionality is limited by the lack of an open API and the inability to send quotes directly through the application.

"...It allow me to track my contracts and important documents when I need it...." Peer review by Steve Surya, Solutions Architect, IT Hands

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What benefits does Pipedrive offer for Lead Management?

Pipedrive facilitates efficient management of sales prospects, enabling users to track, organize, and forecast sales leads. It provides a structured approach to lead management, enhancing organization and automating tasks. Pipedrive's capabilities might be insufficient for businesses requiring advanced features beyond basic lead management.

"...It helps us managing leads and the deals for them if they become qualifies at any stage...." Peer review by Nicole P, Project Coordinator, Research

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94+ more Business Use Cases

98 buyers and buying teams have used Cuspera to assess how well Pipedrive solved their CRM needs. Cuspera uses 18903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Mitch Workman Digital Marketing Director Big Dog Solar	A small percentage of solar companies do everything from A to Z in terms of designing the systems, getting them permitted and ready to install, doing that install, and then sorting out maintenance and the warranty service down the line. We are one of those companies. Testimonial By Mitch Workman
Hunter Shelburne Director of Partnerships Air Tutors	We’re fortunate: we coordinate with the Bill & Melinda Gates Foundation, Brown University, a few places, to really make sure it’s not just an experience students enjoy, but that we're making the impact we think we are. And it turns out we are! And it turns out it is! So we had that momentum and abo...ut this time last year, when a lot of schools realized they weren’t coming back for spring semester, we saw a huge increase in the number of schools that came our way. Testimonial By Hunter Shelburne
Viktors Pedcenko CEO Trainify	I’m drowning in list of tools I use, so it is important for me to have a better functionality; more tools in one toolbox. Having CRM and email marketing in one tool has accelerated the preparation of campaigns, as there is no extra data export/import necessary. Testimonial By Viktors Pedcenko

CUSTOMERS	TESTIMONIALS
Mitch Workman Digital Marketing Director Big Dog Solar	A small percentage of solar companies do everything from A to Z in terms of designing the systems, getting them permitted and ready to install, doing that install, and then sorting out maintenance and the warranty service down the line. We are one of those companies. Testimonial By Mitch Workman
Hunter Shelburne Director of Partnerships Air Tutors	We’re fortunate: we coordinate with the Bill & Melinda Gates Foundation, Brown University, a few places, to really make sure it’s not just an experience students enjoy, but that we're making the impact we think we are. And it turns out we are! And it turns out it is! So we had that momentum and abo...ut this time last year, when a lot of schools realized they weren’t coming back for spring semester, we saw a huge increase in the number of schools that came our way. Testimonial By Hunter Shelburne
Viktors Pedcenko CEO Trainify	I’m drowning in list of tools I use, so it is important for me to have a better functionality; more tools in one toolbox. Having CRM and email marketing in one tool has accelerated the preparation of campaigns, as there is no extra data export/import necessary. Testimonial By Viktors Pedcenko

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Reliability Maintenance Solutions Mechanical or Industrial Engineering	Mechanical or Industrial Engineering	CASE STUDY Reliability Maintenance Solutions Increased Their Deal Closure Rate By 20% Within Three Months. Read More
Forge Financial Services	Financial Services	Case Study Forge How Forge uses Pipedrive to help students find their dream tech internships Read More
Sendify	NA	Case Study Sendify Achieved A 20% Increase In Team Efficiency And A 30% Boost In Sales Productivity. Read More

Video

A Quick Demo of Pipedrive CRM

Frequently Asked Questions(FAQ)

for Pipedrive

What is Pipedrive?

Pipedrive is a sales management CRM tool designed for the sales and marketing professionals to help them handle all the admin related tasks and focus only towards boosting sales.

The platform is customisable and offers features like visual sales pipeline and Smart Contact Data to manage leads and deals, dashboard for insights and reporting, privacy and security, and mobile apps and integrations. Also it facilitates easy communication through features like direct call facility to clients using click-to-call feature, reminders, follow-up alerts, and notifications etc.

The AI powered sales assist feature inbuilt in the tool provides personalized inputs on performance, automation recommendations and trend charts. To help reflect on the sales process, the UI of the tool offers customization of workflows using drag-and-drop interface.

What is Pipedrive used for?

Pipedrive is a CRM Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Lead Tracking and Communication Management .

What are the top features of Pipedrive?

Personalization, Dashboard and Recording are some of the top features of Pipedrive.

Who uses Pipedrive?

Pipedrive is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Pipedrive alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Pipedrive.

Where is Pipedrive located?

Pipedrive is headquartered at New York.

Peers used Pipedrive for engagement management and lead tracking

Pipedrive Competitors

More Pipedrive Alternatives...

Pipedrive Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.80/5 ★ Read Reviews (46)
Analytics	3.91/5 ★ Read Reviews (351)
Custom Reports	3.84/5 ★ Read Reviews (2848)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.80/5 ★ Read Reviews (46)
Analytics	3.91/5 ★ Read Reviews (351)
Custom Reports	3.84/5 ★ Read Reviews (2848)

Pipedrive Integrations

Pipedrive integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.83/5 ★

Read Reviews (1361)

Data Import

3.51/5 ★

Read Reviews (2610)

Few API Integrations for Pipedrive

Zoho Mail

4.43 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Snipcart

4.33 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Docparser

4.68 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

ServiceM8

4.67 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for Pipedrive

Overall Risk Meter

Low Medium High

Top Failure Risks for Pipedrive

Pipedrive News

Pipedrive Passed ISO 27001 Surveillance Audit; Certified ISO 27701 - MarTech Cube

Pipedrive has successfully passed the ISO 27001 surveillance audit and received ISO 27701 certification.

15/01/2025 - source

Pipedrive Passed ISO 27001 Surveillance Audit and Received First Ever ISO 27701 Certification , Reinforcing Commitment to Privacy and Security Management

Pipedrive achieved ISO 27001 surveillance audit success and received its first ISO 27701 certification, highlighting its dedication to privacy and security management.

14/01/2025 - source

Pipedrive recognized as one of Estonia's most attractive employers ...

Pipedrive has been recognized as one of Estonia's most attractive employers, ranking 5th in the IT sector and 11th overall, according to a survey by CV Keskus.

02/12/2024 - source

Pipedrive Profile

Company Name

Pipedrive

Company Website

https://www.pipedrive.com/

Year Founded

2010

HQ Location

New York

Employees

501-1000

Social

Financials

SERIES C

Pipedrive: Use-Cases, Insights and Reviews | 2025 Cuspera

Sales CRM & Pipeline Management Software

Failure Risk for Pipedrive ?

Pipedrive Overview

Use Cases

Business Priorities

Pipedrive Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Pipedrive Use Cases

What Are the key features of Pipedrive for Engagement Management?

How does Pipedrive address your Lead Tracking Challenges?

What makes Pipedrive ideal for Communication Management?

What Are the key features of Pipedrive for Sales Document Management?

What benefits does Pipedrive offer for Lead Management?

94+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY Reliability Maintenance Solutions

Case Study Forge

Case Study Sendify

Video

A Quick Demo of Pipedrive CRM

Frequently Asked Questions(FAQ)

What is Pipedrive?

What is Pipedrive used for?

What are the top features of Pipedrive?

Who uses Pipedrive?

What are Pipedrive alternatives?

Where is Pipedrive located?

Peers used Pipedrive for engagement management and lead tracking

Pipedrive Competitors

Pipedrive Features

Pipedrive Integrations

Postalytics direct mail automation

SubscriptionFlow

Woorise

Deskpro

Tapfiliate

Zoho Mail

Snipcart

Docparser

ServiceM8

Lucidchart

Software Failure Risk Guidance

Pipedrive News

Pipedrive Passed ISO 27001 Surveillance Audit; Certified ISO 27701 - MarTech Cube

Pipedrive Passed ISO 27001 Surveillance Audit and Received First Ever ISO 27701 Certification , Reinforcing Commitment to Privacy and Security Management

Pipedrive recognized as one of Estonia's most attractive employers ...

Pipedrive Profile

Get a personalised risk report for Pipedrive

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