Pipedrive Overview

Pipedrive excels in delivering a user-friendly CRM solution designed to boost sales and manage pipelines efficiently. Rated as a leading choice among users, it empowers sales teams to secure more qualified leads. Pipedrive’s intuitive interface focuses on simplifying deal closures, making it particularly appealing to small businesses aiming for growth. The platform integrates seamlessly with existing tools through its Marketplace, enhancing the tech stack without disrupting current workflows. A key differentiator is Pipedrive AI, which aids in optimizing the sales process, offering intelligent insights to refine strategies. Businesses can explore its capabilities risk-free with a 14-day trial, ensuring it meets their unique needs.

Use Cases

Customers recommend Engagement Management, Lead Tracking, Communication Management, as the business use cases that they have been most satisfied with while using Pipedrive.

Other use cases:

  • Sales Document Management
  • Lead Management
  • Contact List Management
  • Generation Of New Leads
  • Pipeline Management
  • Forecasting
  • Workflow Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Pipedrive.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Efficiency
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Improve ROI
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Grow Market Share
  • Improve Brand Engagement
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Navigation
  • Increase Average Basket Value
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
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Pipedrive Use-Cases and Business Priorities: Customer Satisfaction Data

Pipedrive works with different mediums / channels such as E-Mail. and Phone Calls.

Pipedrive's features include Personalization, Dashboard, Recording, etc. and Pipedrive support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also Pipedrive analytics capabilities include Analytics, and Custom Reports.

Reviews

"Without our rigorous approach to customer success, Mybanker would not exist. When it comes to performance metrics and sales reporting, less is more. With the help of visual tools like Plecto and Pipedrive, we are able to have all the essential data ...we need at our fingertips so we can focus on the activities that close deals." - Jesper Jakobsen

Pipedrive, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.

Popular Business Setting

for Pipedrive

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Pipedrive is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Pipedrive Use Cases

What makes Pipedrive ideal for Engagement Management?

Why is Pipedrive the best choice for Lead Tracking?

What Are the key features of Pipedrive for Communication Management?

What solutions does Pipedrive provide for Sales Document Management?

How does Pipedrive facilitate Lead Management?

94+ more Business Use Cases

98 buyers and buying teams have used Cuspera to assess how well Pipedrive solved their CRM needs. Cuspera uses 18903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Jesper Jakobsen

Business Strategy Manager

Mybanker

Without our rigorous approach to customer success, Mybanker would not exist. When it comes to performance metrics and sales reporting, less is more. With the help of visual tools like Plecto and Pipedrive, we are able to have all the essential data we need at our fingertips so we can focus on the a...ctivities that close deals.

Testimonial By Jesper Jakobsen
Pipedrive testimonial

Ron Daniels

Co-owner

SiteForce

I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just basic integrations and Pipedrive satisfied that. Th...e value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor.

Testimonial By Ron Daniels
Pipedrive testimonial

Mitch Workman

Digital Marketing Director

Big Dog Solar

A small percentage of solar companies do everything from A to Z in terms of designing the systems, getting them permitted and ready to install, doing that install, and then sorting out maintenance and the warranty service down the line. We are one of those companies. Testimonial By Mitch Workman
CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Jesper Jakobsen

Business Strategy Manager

Mybanker

Without our rigorous approach to customer success, Mybanker would not exist. When it comes to performance metrics and sales reporting, less is more. With the help of visual tools like Plecto and Pipedrive, we are able to have all the essential data we need at our fingertips so we can focus on the a...ctivities that close deals.

Testimonial By Jesper Jakobsen
Pipedrive testimonial

Ron Daniels

Co-owner

SiteForce

I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just basic integrations and Pipedrive satisfied that. Th...e value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor.

Testimonial By Ron Daniels
Pipedrive testimonial

Mitch Workman

Digital Marketing Director

Big Dog Solar

A small percentage of solar companies do everything from A to Z in terms of designing the systems, getting them permitted and ready to install, doing that install, and then sorting out maintenance and the warranty service down the line. We are one of those companies. Testimonial By Mitch Workman

Case Studies

Accounting

CASE STUDY Tiffany Largie

Pipedrive helped Tiffany Largie grow her consulting business from nothing to $2.5 million. She faced challenges managing sales data and a growing team. Pipedrive's lead management, multiple pipelines..., and automation features made it easy to track deals and save time. Tiffany equipped her 30-person team with iPads running Pipedrive, leading to over $2 million in sales. She now recommends Pipedrive to her clients for better business management.

Consumer Electronics

CASE STUDY Y-Brush

Pipedrive helped Y-Brush centralize and manage leads as the company grew. Y-Brush switched from Excel to Pipedrive for better lead tracking and real-time reporting. Salespeople now use the mobile app... to enter data on the go, saving time and reducing lost information. Managers get clear, up-to-date reports. Y-Brush grew from 0 to 10,000 leads in 6 years, expanded from 5 to 30 employees, and saved an estimated 30% time per lead.

Insurance

CASE STUDY Top Tier Public Adjusters

Pipedrive helped Top Tier Public Adjusters automate insurance claim processes. The company faced big spikes in claim volume after hurricanes in Florida. Pipedrive's automation features let them handl...e more cases and reduce manual work. Seven in ten tasks are now automated. The team grew from three to 35 employees in three years. Pipedrive integrations and custom fields improved tracking and reporting for claims.

Financial Services

CASE STUDY Raincatcher

Pipedrive helped Raincatcher, a merger and acquisition advisory firm, double the value of its business deals in the pipeline from $100 million to over $200 million. Raincatcher used Pipedrive to mana...ge multiple pipelines, automate lead qualification, and centralize document management. The firm saved 30 hours a week with Pipedrive automations. Pipedrive’s features enabled Raincatcher to streamline workflows and improve efficiency in handling complex M&A transactions.

Marketing and Advertising

CASE STUDY Spark Interact

Pipedrive helped Spark Interact, a digital marketing agency, increase revenue by 12% year-on-year. Before Pipedrive, their sales process was ad-hoc and lacked structure. Pipedrive provided an easy-to...-use CRM, integrated email marketing, and automation tools. The team quickly migrated and adopted the platform with minimal training. Real-time dashboards and AI-powered insights improved sales efficiency and reporting. Spark Interact achieved measurable growth without expanding its sales team.

Food & Beverages

CASE STUDY Lowlander Beer

Pipedrive helped Lowlander Beer centralize sales and automate tasks. The team moved from Excel sheets to a single CRM. Deal closure time dropped by 75%, from 32 hours to 8. Lead-to-customer conversio...n rose by 35%. Customer onboarding time fell by 45%. Smart Docs replaced DocuSign, and automations improved follow-up. Lowlander customized workflows to fit their brewery sales process.

Video

A Quick Demo of Pipedrive CRM

Video Thumbnail

Frequently Asked Questions(FAQ)

for Pipedrive

What is Pipedrive?

Pipedrive is a sales management CRM tool designed for the sales and marketing professionals to help them handle all the admin related tasks and focus only towards boosting sales.

The platform is customisable and offers features like visual sales pipeline and Smart Contact Data to manage leads and deals, dashboard for insights and reporting, privacy and security, and mobile apps and integrations. Also it facilitates easy communication through features like direct call facility to clients using click-to-call feature, reminders, follow-up alerts, and notifications etc.

The AI powered sales assist feature inbuilt in the tool provides personalized inputs on performance, automation recommendations and trend charts. To help reflect on the sales process, the UI of the tool offers customization of workflows using drag-and-drop interface.

What is Pipedrive used for?

Pipedrive is a CRM Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Lead Tracking and Communication Management .

What are the top features of Pipedrive?

Personalization, Dashboard and Recording are some of the top features of Pipedrive.

Who uses Pipedrive?

Pipedrive is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Pipedrive alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Pipedrive.

Where is Pipedrive located?

Pipedrive is headquartered at New York.
lightning

Peers used Pipedrive for engagement management and lead tracking

Pipedrive Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)

Software Failure Risk Guidance

?

for Pipedrive

Overall Risk Meter

Low Medium High

Top Failure Risks for Pipedrive

Pipedrive News

Product

Pipedrive Got a Lot More Powerful for Sales Teams - inkl

PandaDoc has launched a new CPQ (Configure, Price, Quote) solution designed specifically for Pipedrive. This integration enables sales teams to generate quotes, create contracts, and manage e-signatures directly within the Pipedrive CRM. The solution streamlines quoting by eliminating manual data entry and tool switching, keeping customer and deal data synchronized between PandaDoc and Pipedrive.

Product

PandaDoc Launches Bi-Directional CPQ Solution for Pipedrive, Built for Growing Sales Teams - Business Wire

PandaDoc has launched a bi-directional CPQ (Configure, Price, Quote) integration for Pipedrive, enabling sales teams to generate, manage, and sync quotes seamlessly between both platforms. This integration streamlines sales workflows, reduces manual data entry, and accelerates deal cycles for Pipedrive CRM users, targeting fast-growing sales organizations seeking efficiency and automation.[1]

Partnership

Pipedrive Announces New Solution Provider Partner Program to Enhance Global Growth - Business Wire

Pipedrive launched a new solution provider partner program aimed at accelerating its global expansion. The program enables partners to offer Pipedrives sales CRM and pipeline management platform, providing enhanced support, training, and resources to drive customer acquisition and growth in international markets.

Executive

Pipedrive Appoints Paulo Cunha, Former Hotels.com and SeatGeek Leader, as New CEO

Pipedrive has appointed Paulo Cunha, previously of Hotels.com and SeatGeek, as its new CEO, signaling a leadership change aimed at driving the companys next phase of growth and innovation.

Pipedrive Profile

Company Name

Pipedrive

Company Website

https://www.pipedrive.com/

Year Founded

2010

HQ Location

New York

Employees

501-1000

Social

Financials

SERIES C