Pipedrive Product Overview

Pipedrive excels in delivering a user-friendly CRM solution designed to boost sales and manage pipelines efficiently. Rated as a leading choice among users, it empowers sales teams to secure more qualified leads. Pipedrive’s intuitive interface focuses on simplifying deal closures, making it particularly appealing to small businesses aiming for growth. The platform integrates seamlessly with existing tools through its Marketplace, enhancing the tech stack without disrupting current workflows. A key differentiator is Pipedrive AI, which aids in optimizing the sales process, offering intelligent insights to refine strategies. Businesses can explore its capabilities risk-free with a 14-day trial, ensuring it meets their unique needs.

Key Insights

Pipedrive Engagement Management facilitates consistent client interaction by enabling users to schedule follow-ups, track opportunities, and manage communication. It streamlines activities with automatic reminders and customizable task management. However, Pipedrive's lack of a dedicated address or contact book limits account management beyond closed deals.

Pipedrive facilitates tracking leads through their progression into deals, from initial contact to successful closure. The system enables users to easily manage and monitor leads, enhancing sales efficiency. However, Pipedrive lacks the capability to track leads geographically.

Customer stories

Product Business Settings

Pipedrive is popular in Computer Software, Marketing And Advertising, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Email Marketing
Conversion Rate Optimization
Lead Generation
CRM

How satisfied the customers are with Pipedrive use-cases

Reviews

"I’m drowning in list of tools I use, so it is important for me to have a better functionality; more tools in one toolbox. Having CRM and email marketing in one tool has accelerated the preparation of campaigns, as there is no extra data export/impor...t necessary." - Viktors Pedcenko
"I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just b...asic integrations and Pipedrive satisfied that. The value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor." - Ron Daniels

Pipedrive Customer Insights, Testimonials and Case Studies

Why is Pipedrive the best choice for Engagement Management?

What makes Pipedrive ideal for Lead Tracking?

What solutions does Pipedrive provide for Communication Management?

How can Pipedrive enhance your Sales Document Management process?

What solutions does Pipedrive provide for Lead Management?

What is Pipedrive?

Pipedrive is a sales management CRM tool designed for the sales and marketing professionals to help them handle all the admin related tasks and focus only towards boosting sales.

The platform is customisable and offers features like visual sales pipeline and Smart Contact Data to manage leads and deals, dashboard for insights and reporting, privacy and security, and mobile apps and integrations. Also it facilitates easy communication through features like direct call facility to clients using click-to-call feature, reminders, follow-up alerts, and notifications etc.

The AI powered sales assist feature inbuilt in the tool provides personalized inputs on performance, automation recommendations and trend charts. To help reflect on the sales process, the UI of the tool offers customization of workflows using drag-and-drop interface.

What is Pipedrive used for?

Pipedrive is a CRM Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Lead Tracking and Communication Management .

What are the top features of Pipedrive?

Personalization, Dashboard and Recording are some of the top features of Pipedrive.

Who uses Pipedrive?

Pipedrive is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Pipedrive alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Pipedrive.

Where is Pipedrive located?

Pipedrive is headquartered at New York.

98 buyers and buying teams have used Cuspera to assess how well Pipedrive solved their CRM needs. Cuspera uses 18903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Viktors Pedcenko

CEO

Trainify

I’m drowning in list of tools I use, so it is important for me to have a better functionality; more tools in one toolbox. Having CRM and email marketing in one tool has accelerated the preparation of campaigns, as there is no extra data export/import necessary. Testimonial By Viktors Pedcenko
Pipedrive testimonial

Ron Daniels

Co-owner

SiteForce

I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just basic integrations and Pipedrive satisfied that. Th...e value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor.

Testimonial By Ron Daniels
Pipedrive testimonial

Jesper Jakobsen

Business Strategy Manager

Mybanker

Without our rigorous approach to customer success, Mybanker would not exist. When it comes to performance metrics and sales reporting, less is more. With the help of visual tools like Plecto and Pipedrive, we are able to have all the essential data we need at our fingertips so we can focus on the a...ctivities that close deals.

Testimonial By Jesper Jakobsen
CUSTOMERS TESTIMONIALS
Pipedrive testimonial

Viktors Pedcenko

CEO

Trainify

I’m drowning in list of tools I use, so it is important for me to have a better functionality; more tools in one toolbox. Having CRM and email marketing in one tool has accelerated the preparation of campaigns, as there is no extra data export/import necessary. Testimonial By Viktors Pedcenko
Pipedrive testimonial

Ron Daniels

Co-owner

SiteForce

I had never heard of Pipedrive, but part of what I was specifically looking for was simplicity – I believe there’s a lot of power in simplicity. I wanted the ability to customize and I wanted basic integrations, not API calls necessarily, but just basic integrations and Pipedrive satisfied that. Th...e value equation was better for Pipedrive than other CRM tools. So, when I look at the cost per license and what we get for that cost, I thought the value equation was in Pipedrive’s favor.

Testimonial By Ron Daniels
Pipedrive testimonial

Jesper Jakobsen

Business Strategy Manager

Mybanker

Without our rigorous approach to customer success, Mybanker would not exist. When it comes to performance metrics and sales reporting, less is more. With the help of visual tools like Plecto and Pipedrive, we are able to have all the essential data we need at our fingertips so we can focus on the a...ctivities that close deals.

Testimonial By Jesper Jakobsen

Pro Arts Management - Events Services - Small

Pipedrive helped Pro Arts Management improve their sales process and client relationships. The team used custom fields, email integration, and deals management to track leads and personalize communic...ation. This made it easier to keep up with clients and scale their business. Pro Arts credits Pipedrive for helping them exceed customer expectations and grow faster in the live music events industry.

Read on →

Reintech - Recruitment - Small

Pipedrive helped Reintech, a UK-based recruitment company, automate their hiring process. With just four employees, they interviewed and evaluated 1,500 software engineers in one year. Pipedrive's pi...peline management, automations, and integrations streamlined candidate tracking and communication. The team reduced manual data entry and improved efficiency. Reintech used Pipedrive with LinkedIn, Calendly, and Google Meet to manage every step, from application to interview and testing.

Read on →

Quru - Marketing And Advertising - Small

Pipedrive and Leadfeeder helped Quru increase qualified leads by 34%. Quru used the integration to track website visitors and manage leads in their sales funnel. They improved their win rate from 36%... to 40% in just two quarters. The solution gave Quru more clarity and better lead qualification. Quru's sales process became more efficient with insights and lead management features.

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Motor Mart - Automotive - Medium

Pipedrive helped Motor Mart boost revenue by 25% after integrating WhatsApp and other tools. The company saw a 34% growth in conversion rate and a 60% increase in prospects. Pipedrive's CRM features ...improved lead distribution and sales funnel clarity. Chatbot and Web Forms saved 400 hours and brought in 200 new prospects. Motor Mart now makes faster decisions with easy access to sales metrics.

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McKeon Group - Construction - Small

Pipedrive CRM helped McKeon Group grow annual revenue by 186% in four years. The company used Pipedrive to track opportunities, manage deals, and automate sales processes. Team size doubled from 13 t...o 26, saving 40 hours per week. Insights from Pipedrive enabled better decision-making and focus on high-value projects. Turnover increased from €7 million to €11 million in the first year of use.

Read on →

JuiceBar - Consumer Electronics - Medium

Pipedrive and LeadBooster helped JuiceBar manage high demand for EV charging stations. JuiceBar switched from Salesforce to Pipedrive to fix poor data hygiene and reporting issues. With Pipedrive, th...ey cut their sales cycle from 70 to 30 days and doubled their web traffic to lead conversion rate. The team grew from 7 to 17 users in 18 months. Workflow automation and integrations like Livestorm and Zapier saved hundreds of hours in data entry.

Read on →

A Quick Demo of Pipedrive CRM

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Peers used Pipedrive for engagement management and lead tracking

Pipedrive Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5

Read Reviews (46)
Analytics

3.91/5

Read Reviews (351)
Custom Reports

3.84/5

Read Reviews (2848)

Software Failure Risk Guidance

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for Pipedrive

Overall Risk Meter

Low Medium High

Top Failure Risks for Pipedrive

Pipedrive News

Product
 

New Pipedrive App in ChatGPT Now Available for Pipedrive Customers - Business Wire

Pipedrive has launched a new app within ChatGPT, enhancing its CRM capabilities for Pipedrive customers. This integration allows users to leverage ChatGPT's AI features directly within their Pipedrive environment, streamlining sales and customer management processes.

Awards
 

Pipedrive Named 2025 Inc. Power Partner Winner for Second Year in a Row

Pipedrive has been named a 2025 Inc. Power Partner Award winner for the second consecutive year. This recognition highlights Pipedrive's role as a trusted CRM provider that supports entrepreneurs and small businesses in scaling and succeeding. The award emphasizes Pipedrive's commitment to AI-powered innovation and its impact on customer growth.

Product
 

Pipedrive Strengthens Security and Privacy Commitments With Renewed ISO ...

Pipedrive has renewed its ISO 27001:2022 and ISO 27701:2019 certifications, reinforcing its commitment to information security and data privacy. These certifications highlight Pipedrive's adherence to global standards for managing information security risks and privacy information management, crucial as AI becomes integral to its product development.

Executive
 

Pipedrive eyes new growth following C-suite shakeup | ChannelPro - ITPro

Pipedrive has appointed Joe Futty as chief product and technology officer, Steven Quach as chief marketing officer, and Jonny Carroll as chief data and analytics officer. These executive changes aim to drive Pipedrive's growth and innovation in AI-native CRM solutions. The new leaders bring extensive experience from global tech and consumer brands, enhancing Pipedrive's strategic capabilities.

Pipedrive Profile

Company Name

Pipedrive

Company Website

https://www.pipedrive.com/

Year Founded

2010

HQ Location

New York

Employees

501-1000

Social

Financials

SERIES C