Real-World Case Studies and Customer Success Stories with Kibo eCommerce Platform

Kibo Commerce helped Go! Retail Group with flexible and custom eCommerce solutions. Emily Wright, Senior Digital Product Manager, praised Kibo... for adapting to their needs. The company has over 30 years in retail and 25 years in eCommerce. Kibo provided personalized support for their business.
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Kibo helped REEDS Jewelers become an omnichannel retailer. The 78-year-old jewelry brand used Kibo to improve order routing, fulfillment, and... customer service. Marketing and operations became more efficient. REEDS gained a stronger position in the retail market.
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KIBO’s Unified Commerce Platform and Jumpmind’s POS helped TPS Group Holdings unify digital and physical retail across 100+ stores. The company needed... real-time inventory visibility and seamless omnichannel fulfillment to support rapid expansion and new brand launches. KIBO enabled unified order management, reduced operational complexity, and improved customer experience. TPS Group Holdings now operates smarter and faster, delivering consistent service across all channels.
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London Drugs used Kibo Commerce and Order Management to improve their eCommerce. They unified the customer experience across channels. The... company optimized fulfillment so customers can buy and receive products how they want. Zahid Aslam, General Manager of eCommerce, led the move to unified commerce. The solution helped London Drugs meet changing customer needs in retail.
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Kibo's Call Center and Order Management System helps Tourneau Bucherer manage inventory across 90 locations. Staff can find unique timepieces... by serial number and ship them fast. The system lets agents place orders, transfer items, and add protection plans. Customers get better service and can use promotions and discounts easily. Tourneau Bucherer extends its luxury in-store experience to call centers with Kibo.
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Kibo Commerce helped GIII Retail improve their business with omnichannel technology. Lynn Langenfeld shares that the partnership started in 2016.... GIII Retail used Kibo to better connect with their wholesale parent company. The solution made integration easier. The testimonial highlights a positive customer experience with Kibo's retail technology.
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Kibo's composable and headless commerce solutions helped Home Hardware improve customer experiences. Danny Valentino, director of IT ecommerce, explains why... they chose Kibo. The focus was on building better shopping journeys. The testimonial highlights the benefits of flexible commerce technology for retail.
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Kibo helped REEDS Jewelers, a luxury jewelry retailer, become an omnichannel business. The company improved order routing, fulfillment, customer service,... and marketing. This led to better operational efficiency and stronger market competitiveness. Arthur Phidd, CIO, shared their experience in a video testimonial.
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Kibo helped The ODP Corporation, which includes Office Depot and OfficeMax, modernize its ecommerce and order management systems. ODP faced high... costs and slow progress with old AS400 platforms. After a detailed search, they picked Kibo for its strong ecommerce and order management features. The partnership focused on results and speed. ODP's CIO praised Kibo for its collaborative approach.
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KIBO helped Total Wine & More manage rapid growth by simplifying their commerce platform. The company needed to improve the... extended aisle, enhance customer experience, and reduce operational challenges. KIBO provided composable capabilities and expert support. This solution made future development easier and supported Total Wine & More's expansion.
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KIBO’s Unified Commerce Platform and Jumpmind’s POS helped TPS Group Holdings unify digital and physical retail across 100+ stores. The company needed... real-time inventory visibility and seamless omnichannel fulfillment to support rapid expansion and new brand launches. KIBO enabled unified order management, reduced operational complexity, and improved customer experience. TPS Group Holdings now operates smarter and faster, delivering consistent service across all channels.
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Kibo Commerce Platform helped Warehouse One improve their retail operations. The solution focused on streamlining commerce processes. Warehouse One used... the platform to enhance their customer experience. The case study highlights the benefits of using a unified commerce solution for retail businesses.
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KIBO unified commerce and order management platform helped TPS Group Holdings modernize its retail technology. The company replaced legacy systems... with KIBO and Jumpmind POS for real-time inventory and seamless omnichannel experiences. This enabled TPS Group Holdings to support nationwide expansion and launch new brands. Customers now get a consistent experience across all stores and online.
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Kibo Order Management helped Worldwide Golf unify its multi-brand eCommerce operations. The company had 80 stores, multiple warehouses, and six... eCommerce sites on different platforms. They needed to connect these systems and improve order routing. Kibo provided a single system for inventory, real-time order flow, and synchronized customer data. This streamlined fulfillment and improved customer experience across all stores.
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Kibo’s BOPIS solution helped Bi-Mart boost online conversions by 200%. Bi-Mart, a large retail chain in the Northwest US, needed... a better way for customers to shop online and pick up in-store. With Kibo and Ignitiv, Bi-Mart improved product information, real-time inventory visibility, and made BOPIS easy for both shoppers and store staff. The new system led to a 200% increase in conversion rate, more orders, and higher revenue.
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Kibo helped Boscov’s launch a buy-online, pick up in store (BOPIS) program. Boscov’s wanted to give customers more flexible ways... to shop and stay competitive. The BOPIS program let shoppers buy online and pick up in stores, even during the last days before holidays. This made it easier for customers and increased sales. Boscov’s saw strong customer loyalty and revenue growth with Kibo’s solution.
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Kibo Commerce helped CITY Furniture transform its digital business. The company struggled with Magento's slow APIs and limited features. Kibo's... microservices-based platform offered better scalability and a business-friendly UI. CITY Furniture chose Kibo over other vendors for its modular, composable architecture. The new solution improved cart and checkout performance and supported unique furniture industry needs.
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Kibo’s eCommerce and Order Management platform helped Home Hardware improve its online shopping. Home Hardware wanted to give customers more... fulfillment options and access to a wider product range. Kibo let customers see real-time inventory, choose their store, and get items shipped to their home or local store. Store associates can now find inventory across all stores and place orders for customers. The solution created a smooth omnichannel experience for shoppers.
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Kibo’s eCommerce platform helped Sun & Ski Sports improve online shopping for customers. The retailer wanted to match its in-store... service online and connect shoppers with the right products. Kibo enabled Sun & Ski Sports to personalize experiences and adapt to trends. As a result, Sun & Ski Sports saw a 57% increase in conversions and double-digit online growth for two years.
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Kibo Commerce helped Ace Hardware improve its omnichannel retail experience. Ace used Kibo Order Management and eCommerce to connect online... and in-store shopping. The solution enabled real-time inventory, local pricing, and multiple fulfillment options like BOPIS and curbside pickup. Ace personalized shopping for over 5,400 stores. The partnership led to a big increase in digital revenue and more fulfilled orders.
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Kibo helped REEDS Jewelers, a 78-year-old luxury jewelry brand, become an omnichannel business. REEDS used Kibo to improve order routing,... fulfillment, customer service, and marketing. The platform increased operational efficiency and made REEDS more competitive. Arthur Phidd, CIO, shared how Kibo supported their digital transformation. REEDS now delivers better service and streamlined operations with Kibo's commerce and order management solutions.
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Kibo eCommerce helped Calendars. com update its online store. Calendars.com chose Kibo after reviewing other platforms. The platform gave them...more flexibility and control. It reduced their need for outside vendors. Kibo's tools made it easy to manage products and promotions. Calendars.com can now grow and adapt to new business needs.
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Kibo Order Management helped The ODP Corporation modernize its IT systems and replace a legacy home-built solution. The company gained... real-time inventory visibility, advanced order routing, and omnichannel fulfillment. Kibo's cloud-native, microservices-based platform enabled fast integration and high scalability. The ODP Corporation improved operational efficiency and customer experience across B2B and retail channels. The solution supports $7.8 billion in annual sales and positions the company for long-term growth.
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KIBO’s Unified Commerce Platform and Jumpmind’s POS helped TPS Group Holdings unify digital and physical retail across 100+ stores. The company needed... a modern solution to support nationwide expansion and streamline omnichannel operations. KIBO provided real-time inventory visibility, unified order management, and scalable architecture. TPS Group Holdings now operates smarter and faster, delivering a seamless customer experience across all channels.
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Kibo's Unified Commerce Platform helped Uncharted connect digital and physical retail for over 100 stores. The solution unified store and... online operations. Uncharted aimed to give shoppers a seamless omnichannel experience. The platform also made it easier to launch new brands as Uncharted expanded across the country. This transformation supported faster growth and better customer service.
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KIBO’s Unified Commerce Platform helped TPS Group Holdings unify digital and physical retail across 100+ stores. The company needed real-time... inventory visibility and seamless omnichannel fulfillment to support rapid expansion and new brand launches. KIBO and Jumpmind replaced legacy systems, streamlining operations and enabling business users to manage promotions and content. TPS Group Holdings now delivers a consistent, reliable customer experience across all channels, supporting growth and innovation.
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Kibo Commerce Platform helped Rona achieve a 167% return on investment. The solution delivered $8M in net present value and... $12.8M in benefits present value. Rona saw payback in less than 6 months. The platform improved order management and retail operations. Rona used Kibo to drive measurable business results.
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Kibo Commerce helped Positec improve their eCommerce capabilities. The solution aimed to enhance order management and drive revenue growth. Specific... results and metrics are not available. Positec is featured as a customer success story by Kibo Commerce. No customer quotes or detailed outcomes are provided on the page.
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Kibo Order Management System helped Zwilling J. A. Henckels AG modernize order fulfillment. The company moved from manual, pallet-based shipping...to automated, package-based deliveries for eCommerce. Kibo OMS integrated with Zwilling's SAP ERP, connecting manufacturing and direct-to-consumer channels. Zwilling unified global warehouse management and enabled new services like offline returns and drop-shipping. The solution replaced manual processes with automated inventory sourcing and fulfillment.
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Kibo Commerce helped Jelly Belly Candy Company replatform multiple websites. Brandon Finch, Vice President of Global E-Business, shares how Kibo... and Echidna supported the project. The new platform powers jellybelly.com and content sites for global markets. This partnership improved Jelly Belly's digital presence. The solution supports international growth and e-commerce.
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Kibo's B2B commerce platform helps Yamaha manage complex operations. The platform offers real-time inventory visibility and intelligent order routing. Yamaha... uses omnichannel fulfillment to improve efficiency. Kibo supports manufacturers and distributors with unified commerce and order management. Specific results for Yamaha are not available due to missing case study details.
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Kibo Commerce helped Subaru Industrial Power Products improve order management. Subaru needed reliable and advanced solutions for their engines, pumps,... and generators. Kibo provided strong service and support. Subaru now benefits from better reliability and performance in their order processes.
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Enerpac uses Kibo Commerce to improve operations and customer experience. Kibo's order management and commerce platform help streamline processes. The... solution supports high-pressure hydraulic tool sales. Enerpac benefits from better efficiency and digital commerce tools. No specific metrics or numbers are provided in the available content.
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Kibo Order Management helped Honey Birdette improve its omnichannel retail operations. The company switched from Salesforce OMS and Mulesoft to... Kibo and Boomi to save costs and keep strong functionality. Kibo gave Honey Birdette real-time inventory visibility and smart order routing. The new system improved customer and associate experiences across all channels. Honey Birdette completed the transition in 12 weeks.
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Kibo’s order management system helped Laura Canada boost online sales by 400%. The company faced challenges with low inventory depth... and a small ecommerce team. Kibo enabled ship-from-store and trained store staff to fulfill orders. During COVID-19, stores acted as fulfillment centers, cutting shipping costs and speeding up delivery. Laura Canada saw a 25% increase in revenue from opening up store inventory to online customers.
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Kibo’s B2B Commerce Solution helped Coastal Construction cut deployment costs by 42%. Coastal Construction needed a modern commerce platform to... handle complex needs and integrate with key systems. Their old Magento 1 system was outdated and risky. Kibo’s solution offered an easy-to-manage system with strong integration and a B2B buying journey like B2C. Coastal Construction now has lower costs, faster implementation, and fewer integrations.
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Kibo’s eCommerce Solution helped Jelly Belly grow online sales. Jelly Belly replaced their old system with Kibo’s multi-site platform. The... new platform let their team update products and promotions without IT help. Jelly Belly saw a 72% boost in conversions. The company can now scale sites and meet business needs faster.
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Kibo Commerce helped Cracker Barrel move from old systems to flexible solutions. Matt Brinkley, eCommerce Manager, says this change lets... them meet guest needs better. The new platform supports their digital growth. Kibo's technology improved their ability to serve customers online. Cracker Barrel values the support from Kibo in their digital journey.
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Kibo Commerce helped Fortis Life Sciences launch a new B2B ecommerce solution. Fortis wanted to give customers a fast, easy... way to find and buy products online. Ignitiv and Kibo worked together to deliver a customer-friendly platform. The new system supports real-time product search and smooth order handling. Fortis now offers a better buying experience and can grow to serve more customers.
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Kibo Commerce helped Fortis Life Sciences with its API-first approach and strong B2B features. The company needed a fast implementation... for its business needs. Dann Gardner, Director of Technology Product Management, explains why they chose Kibo. The solution focused on B2B commerce and quick setup. Fortis Life Sciences valued the platform's flexibility and speed.
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Kibo Commerce helped Sage with commerce and order management solutions. Sage used Kibo's platform to improve their business operations. The... case study highlights Sage as a customer of Kibo Commerce. No specific metrics or detailed results are provided in the available information.
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