Real-World Case Studies and Customer Success Stories with Intershop Commerce Suite

Vanderlande used the Intershop Commerce Platform to launch a global B2B online store for spare parts. The new platform supports... about 200,000 items and integrates with existing IT systems. Customers can view only the spare parts relevant to their installed base, which increases conversions. The solution led to a large increase in online sales and higher customer satisfaction. The platform also improved customer retention and purchasing convenience.
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Teka used the Intershop Commerce Platform to launch a B2B online shop in just three months. The new digital sales... channel offers self-service tools and 24/7 access to product and order information. This reduced the workload for sales and service teams. Teka aims to generate up to 20% of total revenue through digital channels. Customer feedback on the new platform has been positive.
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Rijk Zwaan unified its digital commerce and content with Intershop and Contentful. The company faced fragmented user experiences and inefficient... search across platforms. By integrating Contentful CMS and Intershop Commerce Platform, they streamlined content and product management. SPARQUE.AI enabled fast, accurate search for users. Website traffic increased by 40%, and user satisfaction improved.
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Intershop Commerce Platform helped Paredes launch a new B2B online shop. The company aimed to boost customer satisfaction and increase... online sales. With the new digital channel, Paredes saw a 25% rise in average basket value during the pilot. The platform enabled advanced approval workflows and customer-specific pricing. Paredes plans for 50% of total sales to come from online channels.
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Nice S. p.A. used the Intershop Commerce Platform to unify its multi-brand product catalog. The company improved the online experience...for both B2B and B2C customers. They integrated e-commerce with global ERP and CRM systems. The solution enabled flexible ordering, better product discovery, and real-time stock visibility. Nice now supports scalable digital commerce in over 100 countries.
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Miele uses the Intershop Commerce Platform to run 27 online shops across B2C and professional markets. The company needed an... agile, scalable e-commerce solution for global growth. Intershop provided a cloud-based platform in Microsoft Azure, supporting multichannel sales and easy expansion. Miele’s sales subsidiaries manage their own shops while benefiting from centralized stability. The system enables fast onboarding of new channels and stable operations with minimal downtime.
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Trumpf used Intershop to build the MyTrumpf digital customer portal. The portal lets customers register machines, view contracts, buy spare... parts, and access machine data. This self-service platform increases customer loyalty and online sales. Trumpf plans to expand online access to all products, making buying and service easier for customers. Intershop supports Trumpf in meeting digital customer experience needs.
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Xerox switched to the Intershop Commerce Platform to improve its e-commerce system. The new platform launched in just 4 months.... Xerox saw a 30% increase in average order value. The solution included advanced search, one-page checkout, and better navigation. The project finished on time and on budget. Xerox now has a stronger sales channel and improved customer loyalty.
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Intershop’s e-commerce platform powers Würth Group’s digital transformation. Würth mapped complex B2B processes and integrated 43 websites across 37 countries... on a single platform. The solution supports omnichannel sales, with 22.4% of sales generated online and 87,000 employees worldwide. Customers get personalized pricing and seamless experiences across web, app, and smart devices. Würth’s e-business sales saw above-average growth, even during the Coronavirus crisis.
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Intershop Commerce Platform helped SPINNER GmbH boost new online leads by 400% in one year. The company reduced order entry... effort by 90% with a new B2B online shop. SPINNER standardized over 3,500 product images for digital sales. The platform delivered a B2C-like experience for B2B buyers. Integration with ERP improved process efficiency and data sync. SPINNER reached new customer segments and increased brand visibility online.
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MS Schippers used Intershop to expand digital sales in 40 countries. They needed a scalable B2B platform to manage ten... localized webshops with different pricing and taxes. Intershop delivered a multi-channel solution that improved process efficiency and customer support. The platform lets customers view billing, repeat orders, and manage returns. An app helps farmers track livestock growth and nutrition. MS Schippers produces 300 million ear tags yearly and serves the farming industry online.
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Röhm GmbH used the Intershop Commerce Platform to launch RöhmConnect, a digital B2B customer portal. The portal gives customers 24/7... access to procurement data, documents, and order tracking. RöhmConnect was built using customer feedback and a design thinking approach. Customers now enjoy faster, more transparent procurement and real-time shipment visibility. Röhm teams report improved efficiency and better collaboration across departments.
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Intershop Commerce Platform helped Daily Fresh Food move 98% of orders online. The company needed a digital shop with strong... usability and account features. Intershop delivered a scalable e-commerce solution with B2C usability and B2B features. The platform integrated with their ERP for real-time pricing and product data. Daily Fresh Food now supports over 600 business customers and continues to grow.
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Intershop Commerce Platform helped Incitec Pivot Fertilisers build a modern B2B portal. The company needed a unified brand experience and... stronger digital B2B business to compete globally. The new platform supports market-specific needs and flexible pricing. Incitec Pivot Fertilisers now offers efficient processes and better customer focus for its network of over 200 business partners and agents.
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Intershop Commerce Platform helped Groupe Paredes SA launch a new B2B online shop in the Microsoft Azure cloud. Paredes wanted to... improve customer satisfaction, boost its brand, and increase sales. The new digital sales channel offers advanced B2B features like approval workflows and tiered pricing. Paredes now delivers better customer service and a stronger customer experience. The company aims to grow online sales and saw a higher average basket value in the first pilot phase.
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Intershop helped Häfele SE & Co KG expand into new global markets. Häfele needed a standardized B2B commerce platform for... international growth and local market needs. Intershop delivered a central e-commerce solution with strong localization and integration features. Häfele now runs 38 online stores worldwide with personal B2B accounts and self-service tools. The platform integrates with many IT systems and offers smart product search and suggestions.
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Intershop Commerce Platform helped FRAISA build a new webshop for B2B customers. FRAISA needed to replace their old webshop to... meet modern technology needs and support digital processes. The new platform is easy to use and lets customers order quickly. It has better product search and catalog features. Technical advisors now spend less time on admin work and more time helping customers.
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Intershop Commerce and CDS Partable helped Environmental Solutions Group (ESG) modernize its aftermarket parts ordering. ESG needed to fix a... slow, error-prone manual process that caused equipment downtime and lost revenue. The new self-service e-commerce solution uses 2D and 3D models to help users find the right parts fast. This reduced errors and made ordering easier for both novice and experienced users. ESG's customers now get parts faster, and staff spend less time on order support.
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Intershop e-commerce platform helped elero GmbH launch a digital B2B customer portal. The challenge was to support specialist dealers with... efficient ordering and up-to-date data. The solution included a portal with anywhere access, a custom user experience, and a product configurator. Dealers can now order anytime, reducing phone support. Integration with ERP and PIM systems improved process efficiency.
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Intershop's e-commerce platform helped Dynapac Compaction Equipment AB restructure its IT after a change in ownership. The company needed a... fast, efficient B2B after-sales solution. Intershop delivered a fully integrated portal with real-time pricing, stock, and order info. The project launched 14 local webshops in just 6 months. Dynapac now offers better cross- and upselling, improving customer satisfaction and sales.
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Intershop helped Atlas Copco Industrial Technique AB transform its B2B e-commerce platform. The company faced fragmented systems and inconsistent customer... experiences across regions. Intershop's cloud-based solution unified all regional platforms into one scalable global system. This improved product discovery, customer experience, and sales efficiency. Atlas Copco now manages a vast product catalog and serves customers in over 0 countries and 17 languages.
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Intershop Commerce Platform helped Teka launch a B2B online shop in just three months. Teka wanted to boost customer satisfaction... and make ordering easier for B2B buyers. The new platform reduced routine work for sales and call center teams. Customer feedback has been positive. Teka aims to generate up to 20% of total revenue through digital channels.
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Intershop provided Williams Lea with a web-based e-commerce supply chain solution. Williams Lea needed a platform to manage sourcing, commissioning,... and purchasing of print-related products and services. The solution integrated with their financial and management information systems. Over 60 customer sites use the platform daily. Williams Lea improved supplier and customer service, increased administrative efficiency, and made business decisions more accurately.
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Intershop Commerce Platform and Contentful CMS helped Rijk Zwaan unify its digital content and commerce. The company faced fragmented user... experiences and inefficient search across platforms. By integrating these solutions, Rijk Zwaan improved content management and streamlined e-commerce operations. The new platform supports users in over 35 countries and boosts efficiency and user satisfaction. Rijk Zwaan now delivers a seamless experience for growers and retailers worldwide.
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Intershop Commerce Platform and Intershop Order Management helped Nice S. p.A. transform its digital commerce. Nice unified its multi-brand catalog...into one e-commerce platform. The solution improved navigation, search, and product discovery for B2B and B2C customers. Flexible ordering options and real-time stock visibility made operations smoother. Integration with global ERP and CRM systems enabled scalable growth across 100+ countries.
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Intershop's composable commerce platform helped a leading healthcare manufacturer replatform from an outdated online store. The company needed a flexible,... modern B2B user experience and seamless integration with their tech stack. They chose Intershop's composable CMS and progressive web app storefront. This solution separated backend processes from the front end, allowing for maximum flexibility. The company earned significant online revenue in just four months after launch.
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Intershop helped KION North America improve B2B productivity with a fast cloud migration. KION North America needed better scalability and... agility after poor user adoption with a previous B2B commerce solution. In less than six months, DSS Partners migrated them to Intershop’s cloud-based e-commerce platform. Now, 96% of orders are placed online. Daily online orders increased by 15%. Customer satisfaction and operational efficiency improved.
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Intershop e-commerce platform helped Huisman Equipment B. V. build myHuisman, the first digital service platform in the maritime industry. Huisman...needed a global online portal to unify all services and support vessels at sea. The solution was a progressive web app that works online, combines all services, and supports complex organizations. The platform enables servitization, offers a technical library, part shop, and customer support, setting a new standard for the industry.
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VBH Holding used Intershop to drive digital transformation in the wholesale window and door fittings industry. They centralized customer data... and improved mobile commerce for a seamless shopping experience. Intershop enabled efficient customer segmentation and streamlined product data management. A new scanner app led to over 4,000 orders in the first few months. The solution unified all B2B processes on one platform, boosting operational efficiency and customer satisfaction.
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Stiho Groep used the Intershop Commerce Platform to digitize its B2B sales channel. The company launched a modern online shop... with omnichannel features and digital self-services. This helped Stiho Groep offer 24/7 service and respond quickly to urgent requests. The solution integrated seamlessly with their existing IT systems. Customer satisfaction increased due to a personalized buying journey across all channels.
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TECHNOLIT GmbH used the Intershop Commerce Platform to expand its online shop across Europe. The company needed a scalable e-commerce... solution to support multiple countries and partners. They launched a minimal viable product that generated revenue right after going live. In twelve months, they revised three shops in Germany and six more internationally. The platform connected to ERP and PIM systems for smooth operations.
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Soennecken eG used the Intershop Commerce Platform to unify three shop systems into one. They needed to support almost 300... distributors with different needs and handle large, complex data. The new platform uses AI-powered search and offers a modern, responsive shopping experience. Members can access 37,000 products and benefit from regular software updates. The solution makes it easy to add new features and quickly onboard new members.
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Intershop helped RAJA Group unify its B2B e-commerce across 19 European countries. The new platform supports 28 companies and 250,000... products, enabling a consistent customer experience. Online revenue reached €1.12 billion, making up 65% of total sales. 93% of new customers now come through digital channels. The solution enabled fast integration of acquisitions and improved customer loyalty.
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Intershop Commerce Platform helped midocean launch a new B2B online shop. The upgrade improved website performance by over 40%. Webshop... conversion rates increased by 15%. Customer satisfaction scores rose from 6.8 to 7.6. The platform supports complex B2B needs and international growth. Over 10,000 resellers now use the shop.
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Intershop Commerce Platform powered the relaunch of Gebrüder Limmert AG’s B2B online shop. The new site supports 1.3 million products... and integrates with SHCware ERP for real-time stock updates. Limmert added customer-specific pricing, advanced discounting, and mobile barcode reordering. The responsive design makes shopping easy on any device. The solution helps Limmert lead Austria’s wholesale electrical goods market.
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Intershop’s B2B commerce platform helped Musgrave MarketPlace grow digital sales by over 750% in five years. 83% of delivered revenue... now comes from online orders. The platform supports 35,000 SKUs and enables contract pricing, customer-specific assortments, and real-time accuracy. Customers moved online quickly, with no training or incentives needed. Musgrave now leads Ireland’s B2B foodservice market with scalable, digital-first operations.
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Intershop e-commerce platform helped Lekkerland unify all customer channels. Some customers lacked digital options and used manual ordering. The new... platform supports all order flows and integrates with ERP and Legmis. Real-time pricing and inventory data increased average order value. Mobile-first design and automation improved customer satisfaction and reduced service requests. Online revenue and client adoption are growing steadily.
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Martin & Servera used Intershop Commerce Suite to launch a new B2B online shop in 2018. E-commerce now makes up... 70% of their total revenue. The platform delivers a B2C-like shopping experience for restaurant and catering customers. Personalization features tailor product content to each buyer. Voice commerce lets users order via Google Assistant. The solution supports a strong, sustainable business model for the wholesale food sector.
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Papier LIEBL used Intershop Commerce Management 7. 9 to modernize its B2B and B2C online shop. The project improved mobile...commerce and optimized product data for search engines. Papier LIEBL connected its ERP system and added responsive design. The new solution supports major customers with up to 600 user profiles and faster page loads for over 200,000 products. The company now offers a better shopping experience for both business and consumer customers.
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Intershop helped RAJA Group unify its B2B e-commerce across 19 European markets. The new platform supports 28 companies and 250,000... products, enabling a consistent customer experience. Online revenue reached €1.12 billion, making up 65% of total sales. 93% of new customers now come through digital channels. The solution allowed RAJA to quickly integrate major acquisitions and scale during the pandemic.
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Intershop Commerce Platform helped Bunzl Australasia move to a new, mobile-friendly platform. The migration took 4 to 6 months and... covered B2B and B2C customers. Bunzl expanded its product set to about 30,000 items. The new platform improved user experience with better search and catalog filters. Intershop Managed Services lowered support and operating costs. Real-time analytics now track customer data accurately.
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Kruitbosch used the Intershop Commerce Platform to replace its old ordering system. The goal was to improve collaboration with over... 2,500 dealers and support multiple brands. The new online portal launched in 2018. By the end of that year, almost 90% of all orders came through the portal. The solution integrated with their ERP and offered B2B and B2C features. This led to better customer satisfaction and higher sales.
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Intershop Commerce Platform helped Gebrüder Limmert AG relaunch its B2B online shop. Limmert needed a powerful e-commerce solution for 1.3... million products and a user-friendly, mobile-ready website. The platform delivered extended shop features, customer-specific pricing, and real-time ERP integration. Limmert also launched an app for easy re-ordering by barcode scan. The new system supports long-term business growth and better customer service.
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Intershop Commerce Platform helped Galatea transform its B2B business. Galatea wanted a strong digital sales channel and a B2C-like experience... for B2B buyers. The new webshop serves both B2B and B2C customers. Galatea aimed to get 80% of orders online within a year. The platform enabled a fast rollout and easy management. Customer satisfaction and new business increased.
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Intershop Commerce Platform helped E/D/E launch SHOPcloud360, a digital e-commerce solution for the industrial supply sector. E/D/E needed a scalable... platform for its member companies, seamless integration with ERP and procurement systems, and better product search. Intershop delivered a composable commerce architecture with API-first design, advanced AI tools, and the Integration Hub. This enabled E/D/E to manage millions of products and operate multiple online shops efficiently, tailored to the needs of wholesalers.
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Intershop Commerce Platform helped De Stiho Groep B. V. digitize its B2B sales channel. The company wanted to improve customer...satisfaction and efficiency in the construction industry. Intershop delivered a modern B2B online shop with omnichannel features and digital self-services. The solution integrated smoothly with existing IT systems. Stiho saw higher customer satisfaction and a seamless buying journey across all channels.
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Intershop Commerce Platform helped Bürklin GmbH & Co. KG launch a new online store. Bürklin wanted to boost its digital... presence and make shopping easier for customers. The new store offers a digital customer portal with self-service tools, fast loading, and easy navigation. Customers can track orders, manage watch lists, and access order history 24/7. Bürklin aims to increase online sales and improve how customers find products.
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Intershop Commerce Platform helped midocean upgrade its B2B online shop. The company needed better performance and scalability to support over... 10,000 resellers and growing order volumes. Intershop’s solution delivered a modern cloud-based platform with advanced B2B features. After launch, midocean saw website performance improve by over 40%. Webshop conversion rate increased by 15%. The new platform supports complex international B2B needs and boosts customer satisfaction.
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Intershop Commerce Platform helped TECHNOLIT GmbH expand its online business in Europe. TECHNOLIT needed a platform that was easy to... use, scalable, and secure for multi-country rollout. They chose Intershop for its strong cloud architecture and ability to integrate partners and resellers. The team used a mix of agile and waterfall methods to launch a minimal viable product. The new online shop went live quickly and started generating revenue right away.
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Intershop helped VBH transform its traditional business with digital solutions. VBH centralized customer data and improved mobile commerce using Intershop.... The company enhanced product data management in PIM and ERP systems. A new scanner app made ordering easier and faster. All B2B processes now run on one platform. This led to better customer experience and higher efficiency.
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Intershop helped Grupo Electro Stocks upgrade their e-commerce platform to version 7. 10. The company faced pressure from competitors and...needed to modernize their digital presence. The new platform improved usability and navigation for B2B buyers. Grupo Electro Stocks integrated punchout catalogs and product configurators. They expanded their product references to over 130,000. The upgrade led to increased revenue and growth in online sales.
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Intershop Commerce Platform helped Isero IJzerwarengroep B. V. replace its outdated web shop. Isero wanted to map the full customer...journey and boost satisfaction and loyalty. The new platform runs on Azure and fits into Isero’s IT structure. Customers now enjoy an omnichannel experience and a digital portal with self-service options. Isero has 67 branches, over 1,000 employees, and 176 million euros in turnover.
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Intershop Commerce Platform helped Heutink Primair Onderwijs B. V. replatform their e-commerce system. Heutink wanted to stay relevant and improve...customer experience. They migrated during a busy peak season. The new platform offers a personalized portal for different customer types. It integrates with CMS and marketing tools. Intershop solved performance issues on time, supporting Heutink's growth in wholesale educational supplies.
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Intershop Commerce Platform helped Soennecken eG create a new shop platform for its members and end customers. The challenge was... to merge three shop systems into one, meeting the needs of nearly 300 distributors. The solution used AI-powered search, flexible product assortment management, and a scalable, cloud-based design. The new platform supports large data volumes and is easy to expand. Soennecken now offers a modern, unified shopping experience for office and home office products.
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Intershop helped Gustav Ehlert GmbH & Co. KG move from Magento to a new digital commerce platform. The company wanted... a single digital channel for procurement and a consistent brand experience. Intershop provided out-of-the-box features and deep ERP integration. The solution manages over 85,000 price lists and 750 suppliers. Gustav Ehlert now connects PIM and business intelligence tools for better operations.
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Intershop Commerce Platform helped Trony, a major Italian electronics retailer, launch a unified online presence in just six months. Trony integrated 15... ERP systems and connected over 200 locations for real-time inventory visibility. The solution enabled fast order fulfillment and efficient logistics by routing orders to the best location. Trony now offers a consistent omnichannel brand experience and dynamic product presentation. The platform supports seamless online shopping and optimized logistics processes.
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Intershop helped Netto Marken-Discount migrate its online shop from Oxid PHP to the Intershop platform in just three months. The new solution... improved scalability, performance, and security. Netto combined previously separate shops into one platform and integrated logistics providers for better shipping. The platform now supports cross- and upselling with relevant product recommendations. Click & Collect was added for more flexible pick-up and returns.
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Music Store upgraded to the latest Intershop Commerce Platform to support its growing international B2C business. The new platform enables... easy management of multiple languages, currencies, and tax rates. Customers now enjoy a mobile-optimized shopping experience. Shop admins benefit from robust technology that handles peak loads. Customized promotions and coupons help target customers more effectively. The solution supports Music Store’s global expansion and high seasonal demand.
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Pierce AB used the Intershop Commerce Platform to manage nearly 40 online shops across 17 European countries. The company wanted... to deliver the best shopping experience for motorcycle parts and gear. Intershop enabled central administration and a mobile-first approach, improving site speed and user experience. Pierce integrated PIM and CRM systems, and used AI and machine learning to optimize both customer experience and operations. In 2019, Pierce achieved 30% business growth and expanded its product range to 200,000 items.
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Mister Spex migrated 240,000 products to the Intershop Commerce Platform to support rapid growth and international expansion. The new platform... enabled seamless integration with Microsoft Dynamics 365 Business Central and improved product data quality with Intershop PIM. Mister Spex now delivers a consistent, personalized shopping experience across online and offline channels. The company saw more purchases per visitor, driven by personalized promotion pages. The solution supports fast roll-out in new markets and stable, scalable operations.
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Schmiderer & Schendl used the Intershop Commerce Platform to launch a white-label online shop. They reused and adapted Dusyma's e-commerce... processes for the Austrian market. The solution included new payment methods and multi-client features. This helped Schmiderer & Schendl offer their full product range online. The company can now benefit from future system upgrades.
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Intershop Commerce Platform helped Stadium AB double its online sales year over year. Stadium needed to update its e-commerce for... millions of users and future growth. Intershop enabled omnichannel shopping, letting customers order online or in-store and choose delivery or pickup. The platform integrated with Stadium’s ERP, inventory, and PIM systems. Stadium now leads Nordic e-commerce, serving millions of visitors monthly with a modern, responsive storefront.
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Intershop Commerce Platform helped IGO Promo create a B2C-like shopping experience for B2B buyers. IGO Promo wanted a user-friendly digital... shop, seamless integration with ERP and PIM systems, and scalable cloud hosting. Intershop delivered features like "My IGO Promo," responsive design, and integration with Microsoft Dynamics AX and Stibo Trailblazer. Buyers can now compare products, view past orders, and shop easily on any device. This improved the omnichannel experience for IGO Promo's customers.
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Intershop Commerce Platform helped Trony create a unified omnichannel brand. Trony needed to integrate 15 ERP systems and connect over... 200 locations for real-time inventory. The solution managed all online orders and optimized logistics for fast delivery. Product information management improved product presentation. Trony launched its online presence in just six months, acting as a single brand across all subsidiaries.
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Intershop Commerce Platform helped desivero Srl build a modern e-commerce portal for water and heating systems. The challenge was to... drive digital transformation and offer a wide product and service portfolio. The solution included order management, product information, and experience management systems. Customers can plan and design their bathroom projects online with expert help. Centralized sales management made it easier to handle over 3,000 products. The platform improved the customer journey and business growth.
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Intershop Commerce Platform helped Bookspot manage all B2B and B2C sales channels in one place. Bookspot wanted to grow digital... sales, connect many online shops, and give customers a full 360° experience. They also needed to improve mobile shopping. The solution was to migrate to the latest Intershop Commerce Platform. This made it easy to add new sales channels and manage them centrally. Bookspot improved personalization and connected with SAP ERP, PIM, CRM, and BI systems. The platform's scalability and easy channel management were key benefits.
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Intershop Commerce Platform helped Telekom Deutschland GmbH improve its online shop. Telekom wanted better service quality and easier customer management.... They needed to connect many systems like product databases and CRM. Intershop delivered a platform with strong personalization, transaction management, and high performance. Now, Telekom integrates many systems in one portal and manages marketing campaigns centrally. Customers can quickly find products and services online.
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Intershop e-commerce platform helped Wolters Kluwer N. V. boost digital product sales and support multiple countries and languages. The company...needed omnichannel capability for all devices. Intershop delivered two web shops on a single platform with a headless REST API and seamless Bloomreach integration. The solution enabled fast expansion into new markets. Customers reported a better shopping experience and higher ratings after launch.
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