Intershop Commerce Suite Overview

Intershop Commerce Platform is a powerhouse for B2B e-commerce, featuring a composable architecture that offers flexibility and scalability. Businesses can leverage AI-driven insights to enhance customer experiences and accelerate time-to-market. A unique aspect is its clear subscription model, eliminating hidden costs, which simplifies budgeting for enterprises. Intershop's platform is designed for growth, allowing seamless integration with existing systems and adapting to future needs. Recognized by industry analysts, it stands out for its capability to connect and grow businesses in the competitive e-commerce landscape.

Use Cases

Customers recommend Engagement Management, Competitive Intelligence, Digital Marketing, as the business use cases that they have been most satisfied with while using Intershop Commerce Suite.

Other use cases:

  • Order Management
  • Lead Qualification: Technographic
  • Products & Pricelist Management
  • Channel Marketing
  • Communication Management
  • Training & Onboarding
  • Campaign Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intershop Commerce Suite.

Other priorities:

  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Launch New Products
  • Improve ROI
See all business priorities See less business priorities

Intershop Commerce Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Intershop Commerce Suite's features include Personalization. and Intershop Commerce Suite support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Intershop Commerce Suite analytics capabilities include Analytics, and Custom Reports.

Reviews

"The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy." - Peyman P

Intershop Commerce Suite, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Intershop-Commerce-Suite transforms B2B businesses with its AI-driven, composable architecture platform. Fast time-to-market is ensured by the global leader Intershop Communications AG.

Popular Business Setting

for Intershop Commerce Suite

Top Industries

  • Information Technology and Services
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Intershop Commerce Suite is popular in Information Technology And Services, and Education, and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on Intershop Commerce Suite Use Cases

How can Intershop Commerce Suite optimize your Engagement Management Workflow?

What Are the key features of Intershop Commerce Suite for Digital Marketing?

Why is Intershop Commerce Suite the best choice for Order Management?

23 buyers and buying teams have used Cuspera to assess how well Intershop Commerce Suite solved their E-Commerce Platform needs. Cuspera uses 226 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Intershop Commerce Suite testimonial

Peyman P

Senior Digital Manager International

Brita

The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy. Testimonial By Peyman P
Intershop Commerce Suite testimonial

Rainer S

Program Manager Customer Experience

TRUMPF

Intershop helps Trumpf to master the digital challenge of customized customer portals. Testimonial By Rainer S
Intershop Commerce Suite testimonial

Gerard S

Head of E-Commerce

Würth

Our online shop is the heart of everything we do. Testimonial By Gerard S
CUSTOMERS TESTIMONIALS
Intershop Commerce Suite testimonial

Peyman P

Senior Digital Manager International

Brita

The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy. Testimonial By Peyman P
Intershop Commerce Suite testimonial

Rainer S

Program Manager Customer Experience

TRUMPF

Intershop helps Trumpf to master the digital challenge of customized customer portals. Testimonial By Rainer S
Intershop Commerce Suite testimonial

Gerard S

Head of E-Commerce

Würth

Our online shop is the heart of everything we do. Testimonial By Gerard S

Case Studies

Manufacturing

CASE STUDY Röhm GmbH

Intershop e-commerce platform helped Röhm GmbH launch RöhmConnect, a digital B2B customer portal. Röhm needed faster, more transparent, and self-service procurement for its global customers. The port...al gives 24/7 access to procurement data, documents, and shipment tracking. RöhmConnect streamlines recurring tasks and improves both customer and internal team experiences. The solution supports digital innovation while keeping Röhm’s personal service strong.

Manufacturing

CASE STUDY SPINNER GmbH

Intershop Commerce Platform helped SPINNER GmbH launch a B2C-like online shop for their B2B customers. The goal was to boost reach, brand visibility, and process efficiency. SPINNER increased new onl...ine leads by 400 percent in one year. Order entry effort dropped by 90 percent. They created over 3,500 new product images for the shop. The platform enabled fast project delivery and supported international business growth.

Manufacturing

CASE STUDY Xerox

Intershop Commerce Platform helped Xerox upgrade their e-commerce system. Xerox needed a new sales channel and better customer loyalty. The new website used advanced search and one-page checkout. The... project finished on time and on budget. Xerox saw a 30% increase in average order value. The platform went live in just 4 months.

Manufacturing

CASE STUDY Würth Group

Intershop Commerce Platform helped Würth Group create a seamless omnichannel experience. Würth needed to map complex business processes and connect many customer touchpoints. Intershop delivered one ...platform for 43 websites in 37 countries, supporting 14 languages and 8 currencies. The solution integrated with Würth’s IT and enabled online shops, apps, smart shelves, and vending machines. Würth saw above-average e-business sales growth, even during the Coronavirus crisis.

Retail

CASE STUDY Stadium AB

Intershop Commerce Platform helped Stadium AB grow online sales by 100% year-on-year. Stadium needed to update its e-commerce for future growth and millions of users. The solution included a modern o...mnichannel platform, integrated Solr search, and seamless ERP and PIM integration. The new storefront improved shopping for all devices. Stadium now leads Nordic e-commerce with millions of monthly visitors.

Retail

CASE STUDY Schmiderer & Schendl Gesellschaft mbH & Co. KG

Intershop Commerce Platform helped Schmiderer & Schendl launch a white-label online shop for Austria. They reused Dusyma’s e-commerce processes and adapted them for local needs. The solution included... a multi-client setup and new payment features for the Austrian market. Schmiderer & Schendl now offer their full product range online and highlight themed product worlds. The platform supports fast market launch and future functional upgrades.

Video

Intershop Commerce Management: CI Structure Overview

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lightning

Peers used Intershop Commerce Suite for engagement management and competitive intelligence

Intershop Commerce Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.13/5 ★

Read Reviews (2)
Analytics

4.19/5 ★

Read Reviews (6)
Custom Reports

3.76/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.13/5 ★

Read Reviews (2)
Analytics

4.19/5 ★

Read Reviews (6)
Custom Reports

3.76/5 ★

Read Reviews (11)

Software Failure Risk Guidance

?

for Intershop Commerce Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Intershop Commerce Suite

Intershop Communications AG News

Awards

Intershop acknowledged as only vendor recognized exclusively in the top-2 tiers, signaling growing strength - TradingView

Intershop Communications AG has been recognized as the only vendor exclusively in the top-2 tiers in the "Paradigm B2B Combine 2025 Digital Commerce Solutions for B2B (Enterprise Edition)" report. The company earned 7 gold and 4 silver medals across 11 of 12 categories, highlighting its leadership in areas like customer service, total cost of ownership, and AI-driven search capabilities. This recognition underscores Intershop's strength in delivering comprehensive B2B e-commerce solutions.

Company

Intershop CEO: 'Second Quarter Was Truly Disappointing' - Job Cuts ...

Intershop Communications AG is facing financial challenges, leading to job cuts primarily in the service sector. The company reported a revenue decline from 19.0 million to 17.2 million in the first half of 2025, with a significant drop in subscription software orders. CEO Markus Klahn cited U.S. tariff policies and project delays as factors. Intershop plans to focus on its new AI-powered e-commerce platform to drive innovation.

Financial

EQS-News: Intershop publishes figures for the first half of 2025

Intershop Communications AG reported its financial results for the first half of 2025, showing a revenue decline to EUR 17.2 million from EUR 19.0 million the previous year. Challenges included weak new customer business and resource-intensive projects. The company reduced its full-year forecast, expecting a 10-15% revenue decline and a negative operating result. Despite these challenges, Intershop highlighted progress in AI initiatives and platform innovations.

Partnership

Intershop and Avatar Global forge strategic partnership - Intershop ...

Intershop Communications AG and Avatar Global have formed a strategic partnership to enhance their offerings.

Intershop Communications AG Profile

Company Name

Intershop Communications AG

HQ Location

25 Lusk Street, Suite 210, San Francisco, CA 94107, US

Employees

501-1000

Social

Financials

PRIVATE