Infor CRM Overview
Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.
Use Cases
Customers recommend Contact List Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Infor CRM.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Infor CRM.
Infor CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Infor CRM works with different mediums / channels such as Games. E-Mail. and Phone Calls.
Infor CRM's features include Ticketing, Recording, Personalization, etc. and Infor CRM support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Infor CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We need a CRM that does all of that, plus tracks communications with the customer, tracks the ROI of our campaigns, tracks sales forecasts for the sales team, and aids the administrative positions to generate merged proposals for potential opportunities...." Peer review by Penny Bell, Senior Account Manager, Bedford Cost Segregation
Peer review evidence (same sources as the product rating summary)
"...Easily accessible and managing contacts within the platform is easy to do...." Peer review by Dani B., CFO, Hospitality
"...A winning game plan for customer engagement...." Customer Relationship Management Software
"...Benefits are that there are records of who contacted who, and what they've been sent, as well as what email marketing campaigns they've received...." Peer review by User
Infor CRM, Less Annoying CRM, Teamgate CRM, monday sales CRM, OnePageCRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Infor CRM
Top Industries
- Manufacturing
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Infor CRM is popular in Manufacturing, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Infor CRM Customer wins, Customer success stories, Case studies
How does Infor CRM facilitate Contact List Management?
How can Infor CRM optimize your Engagement Management Workflow?
How can Infor CRM optimize your Campaign Management Workflow?
How efficiently Does Infor CRM manage your Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Infor CRM solved their CRM needs. Cuspera uses 705 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
BBC News Asia Segment with CMO Kirsten Allegri Williams
Frequently Asked Questions(FAQ)
for Infor CRM
What is Infor CRM?
Infor CRM software provides a view of every customer touchpoint across an organization’s sales, marketing, customer service, and support teams.
Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. It manages the full customer lifecycle in one environment, capitalizes on future sales opportunities, and delivers exceptional customer experience.
Infor CRM’s rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. it helps to drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.
What is Infor CRM used for?
What are the top features of Infor CRM?
Who uses Infor CRM?
What are Infor CRM alternatives?
Where is Infor CRM located?
Peers used Infor CRM for contact list management and engagement management
Infor CRM Competitors
Infor CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (95) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (95) |
Infor CRM Integrations
Infor CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Infor CRM
Software Failure Risk Guidance
?for Infor CRM
Overall Risk Meter
Top Failure Risks for Infor CRM
Infor News
AWS, Infor Deliver Agentic AI to Manufacturing
Infor and AWS have launched industry-specific AI agents for manufacturing, built on AWS infrastructure. These agents address manufacturing complexities, offering solutions for project management, inventory flow, and quality management. Customers can deploy custom agents using Infor's tools and Amazon's AI services. The solution is available through Infor Velocity Suite for CloudSuite customers.
Infor Named A Leader in 2026 Gartner Magic QuadrantTM for Warehouse ...
Infor has been recognized as a Leader in the 2026 Gartner Magic QuadrantTM for Warehouse Management Systems for the eighth consecutive year. Infor WMS, a cloud-based solution, enhances warehouse operations with advanced features like Pick Path Optimization, which improves efficiency by reducing travel distance and speeding up picks. This recognition underscores Infor's commitment to delivering measurable AI-driven innovations in warehousing.
Infor Named A Leader in 2026 Gartner Magic Quadrant for Warehouse Management Systems
Infor has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Warehouse Management Systems for the eighth consecutive year. Infor's cloud-based WMS solution enhances warehouse operations with features like Pick Path Optimization, which improves efficiency by reducing travel distance by up to 25% and increasing picking speed by 15%. This recognition underscores Infor's commitment to delivering measurable AI-driven innovations in warehousing.
Infor Agentic Orchestrator powers end-to-end AI workflows
Infor has enhanced its Agentic Orchestrator within the Infor Velocity Suite, enabling coordinated AI workflows across industries like manufacturing and healthcare. The April 2026 update introduces Supervisor Agent capabilities, native MCP connectivity, and real-time observability, expanding the Infor Industry AI Agent library to over 100 agents. These enhancements aim to streamline AI adoption, improve operational efficiency, and drive value through industry-specific AI solutions.
Infor Profile
HQ Location
641 Avenue of the Americas New York, NY 10011
Employees
10001+
Social
Financials
M&A
What solutions does Infor CRM provide for Social Media Analytics?