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Infor CloudSuite CRM

3.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1241 Reviews, Testimonials & Expert Opinions)
(1241 Reviews, Testimonials & Expert Opinions)

Infor: ERP Cloud Software | AI ERP Cloud Products for Enterprise

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About Infor CloudSuite CRM

Infor CloudSuite CRM software provides a view of every customer touchpoint across an organization’s sales, marketing, customer service, and support teams.

Infor CloudSuite CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. It manages the full customer lifecycle in one environment, capitalizes on future sales opportunities, and delivers exceptional customer experience.

Infor CloudSuite CRM’s rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. it helps to drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

Peer and Expert Opinions
for Infor CloudSuite CRM


Increase sales & revenue and Improve internal communications are the most popular goals peers achieved using Infor CloudSuite CRM .

Other goals:

  • Improve ROI
  • Acquire customers
  • Enter new markets internationally or locally
  • Scale best practices
  • Improve efficiency
  • Grow market share
  • Enhance customer relationships
  • Manage risk
See all goals See less goals


It is the best suited for e-mail, phone calls, social media, channels.

Other channels:

  • omnichannel
  • games
  • LinkedIn
  • offline
  • point of sale
  • website
  • mobile
See all channels See less channels


Peers recommend engagement management, contact list management, helpdesk management, as the business processes that they have been most satisfied while using Infor CloudSuite CRM .

Read Peer and Expert Experience for Business Use Cases

Engagement management With Games

Engaging and following up With Games

Contact list management

Contacts history

Tracking contacts

Helpdesk management With Phone calls

Social media management

Social media analytics

Campaign management With E mail

Customer case management With E mail and Social media and Linkedin

Sales document management

Proposal & quote management

Contract management

Lead management With Phone calls

Lead tracking

Workflow management With E mail

Relationship management With Social media and Linkedin

Event management

Conversion management

Forecasting With Phone calls

Communication management With E mail

Products & pricelist management With Social media

Telemarketing With E mail and Phone calls

Competitive intelligence

Training & onboarding

Cross selling

Opportunity management

Calendar management

Lead qualification


Generation of new leads

Capturing leads With Website and Mobile


Content management

See allless Activities

Popular Business Setting
for Infor CloudSuite CRM

Top Industries

  • Manufacturing
  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Infor CloudSuite CRM to Increase sales & revenue and Improve internal communications

Verify if it works for you

IT and Other Capabilities
for Infor CloudSuite CRM

  • Low
  • Medium
  • High


Data Export

Data Import


Phone Support

24/7 Support

Email Support

Chat Support


AI Powered


Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Infor CloudSuite CRM

First 5 Reports are Free

Vendor Profile Details

Company Name Infor
Company Website
Year Founded 2002
HQ Location 641 Avenue of the Americas New York, NY 10011
Employees 10001+
Financials M&A