Retail Case Studies and Customer Success Stories with Howazit
Super-Pharm
- Retail
- Very Large
Howazit VoC helps Super-Pharm, Israel's largest pharmacy chain, collect thousands of customer feedbacks each year. The challenge was to keep... high-quality customer service across many independently owned branches. Howazit provides tools for customer satisfaction surveys, KPI monitoring, and employee recognition. Super-Pharm uses the Howazit index to reward top-performing branches and track customer loyalty. This feedback system gives a broad, real-time view of service quality across all stores.
Howazit’s Voice of Customer solution helped EcoSupp track customer satisfaction after product delivery. About 33% of customers completed the feedback... questionnaire, and 90% of them reported being very satisfied. 34% of satisfied customers left a positive Google review, helping EcoSupp achieve over 1,000 reviews with a 5.0 score. The company used these insights to further improve service and product quality. Interactive chatbot and insightful dashboard features supported this process.
Howazit’s VoC solution helped Pango double its customer feedback response rate to 20%. Pango used automated questionnaires to measure satisfaction... after customer service interactions. Customer satisfaction scores rose from 84 to 94. NPS increased from 46 to 69. These results show strong gains in customer loyalty and experience for Pango’s three million users.
Howazit’s Voice of Customer solution helped H&M Israel collect feedback after in-store and online purchases. The company used an interactive... chatbot to gather customer insights and measure satisfaction. Management received weekly reports with open text feedback, enabling quick action on recurring complaints. Customer satisfaction and loyalty rose above the industry benchmark NPS index. Fast feedback led to faster solutions and higher satisfaction.
Howazit’s VoC solution helped H&M Israel collect customer feedback after purchases. The company used an automated chatbot to gather insights... from in-store and online shoppers. Management reviewed weekly reports with open text feedback. This process led to faster resolution of recurring complaints. Customer satisfaction and loyalty rose above the industry benchmark NPS index.
EcoSupp used Howazit’s VoC solution to measure customer satisfaction after product delivery. About 33% of customers completed the feedback questionnaire.... Of those, 90% reported being very satisfied with both product and service. 34% of satisfied customers left a positive review on Google. EcoSupp’s Google business page now has over a thousand reviews with a 5.0 score. The company saw a further increase in satisfaction last quarter by focusing on high standards.
Pango used Howazit’s VoC solution to improve customer satisfaction. They sent automated questionnaires to customers after service interactions. The response... rate doubled, reaching 20%. Customer satisfaction scores rose from 84 to 94. NPS increased from 46 to 69. Pango now sends tens of thousands of surveys each month.
Howazit helped Super-Pharm, Israel's largest pharmacy chain, collect thousands of customer feedbacks each year. The solution enabled Super-Pharm to monitor... service quality across all franchise branches. With Howazit, Super-Pharm measured customer satisfaction and loyalty, rewarding top-performing employees. The feedback system supported ongoing improvement and ensured consistent service aligned with brand values. Many customers cited service as key to their satisfaction.
Restaurants Case Studies and Customer Success Stories with Howazit
Domino's Pizza Israel
- Restaurants
- Medium
Tel Aviv, Israel
Howazit helped Domino's Pizza Israel cut complaint calls by 50%. The company used an interactive chatbot to measure customer satisfaction... after every delivery. Customers got a coupon for positive feedback and automatic follow-up for complaints. 53% more customers returned after a bad experience. Coupon redemption rose by 19%. Customer retention reached 75%.
Howazit helped Domino's Pizza Israel cut complaint calls by 50%. The Voice of Customer solution sends every customer a post-delivery... text with a chatbot survey. This improved data quality and reduced customer harassment. Domino's saw a 53% increase in returning customers after a bad experience. Customer retention reached 75%. Coupon redemptions rose by 18%.
Howazit helped Domino's Israel improve customer satisfaction measurement. Before, staff called 10% of customers, but data quality was poor and... customers felt harassed. With Howazit’s VoC solution, 100% of customers now get a post-delivery chatbot survey. Complaint calls dropped by 50%. Returning customers after a bad experience rose by 53%. Overall customer retention reached 75%.
Insurance Case Studies and Customer Success Stories with Howazit
Kali Group
- Insurance
- Large
Howazit helped Kali Group automate and digitize their employee onboarding process. The new solution used an interactive chatbot and a... branded web application to collect data and generate forms. This cut manual work and sped up onboarding. Kali Group achieved a 93% questionnaire completion rate and 97% customer satisfaction. 78% of new customers added required attachments before meeting with an agent.
Kali Group used Howazit to automate and digitize their employee onboarding process. The new system included an interactive chatbot and... a web app for fast data collection and communication. This change led to a 93% completion rate for onboarding questionnaires. 97% of customers reported satisfaction with the process. 78% of new customers uploaded required documents before meeting an agent. Kali Group now saves work hours and delivers a better first impression to new customers.
Howazit used its own customer engagement platform to support a rebranding campaign. The team sent personalized chatbot communications to customers.... 53% of customers completed the feedback questionnaire. 90% registered for the newsletter. One in three left a testimonial. The solution included an interactive chatbot and an insightful dashboard.
Howazit
- Information Technology And Services
- Small
Tel Aviv, Israel
Howazit used its own customer engagement platform during a rebranding project. The team sent personalized chatbot communications to customers. 53%... of customers completed a feedback questionnaire. One in three left a testimonial. 48% registered for the newsletter. The platform helped gather insights, collect testimonials, and boost newsletter signups.
Lis Women and Maternity Hospital (Tel Aviv Sourasky Medical Center – Ichilov)
- Hospital & Health Care
- Very Large
Howazit helped Lis Women and Maternity Hospital boost patient satisfaction. The hospital used Howazit's satisfaction surveys, sent by SMS after... discharge, to gather feedback from new mothers. One out of two mothers now completes the survey. The hospital saw a constant increase in maternity patient satisfaction. Their Google rating rose to 4.6 from about 250 reviews.
Lis Women and Maternity Hospital (Tel Aviv Sourasky Medical Center – Ichilov)
- Hospital & Health Care
- Very Large
Tel Aviv, Israel
Howazit helped Lis Women and Maternity Hospital improve patient satisfaction. The hospital used post-discharge SMS surveys to collect feedback from... new mothers. One out of two mothers now completes the survey. The hospital saw a constant increase in maternity patient satisfaction. Google reviews improved to a 4.6 score from about 250 reviews. Hospital staff use survey data daily to improve care and services.
Howazit helped Ofran, Israel’s leading outbound car rental company, improve customer communication. Ofran used Howazit’s web app, omnichannel platform, and... chatbot to engage travelers before, during, and after trips. This led to a 40% drop in call center calls. Nearly half of happy customers left Google reviews, boosting Ofran’s online reputation. The solution made customer service faster and more personal.
Consumer Services Case Studies and Customer Success Stories with Howazit
Ofran
- Consumer Services
- Medium
Howazit helped Ofran, a leading car rental company, cut call center calls by 40%. Ofran used Howazit's web app, omnichannel... communication, and chatbot to keep in touch with customers during trips. The solution made it easy for customers to get help and give feedback. As a result, 49% of happy customers left Google reviews, raising Ofran's score to 4.8 from almost 1500 reviews.
