Howazit Overview

Howazit's holistic and customer-centric approach created a smart, simple end-to-end communication platform. A mobile-first strategy was employed.

Here's the scoop on Howazit! We've gathered over 46 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Howazit, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Howazit is right for your needs? Our Cuspera AI engine can evaluate how Howazit fits your specific business needs, industry, and context. Get your personalized assessment report today.

Howazit supports business activities such as:

  • Rating And Review Management
  • Customer Feedback Management
  • Create Engagement Based Loyalty
  • Customise Loyalty Program
  • Engaging And Following Up

Howazit can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Offline Point Of Sale Website etc. for these needs. As a solution, Howazit's capabilities include Personalization.

Reviews

"...Howazit is used as an end to-end-customer communication plaftorm that can be used as a whole or indivdual module along with chat-like feedback from the customer...." Peer review from Howazit

Howazit Reviews

11 buyers and buying teams have used Cuspera to assess how well Howazit solved their Customer Feedback Management needs. Cuspera uses 46 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Howazit.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Customer Feedback Management , Create Engagement Based Loyalty , as the business use cases that they have been most satisfied while using Howazit.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management with Offline, Point Of Sale, Website and Review Sites

3.70/5 ★

Read Reviews (2)

"...Encourage customers to review your business anywhere, leading to better and higher ratings in app stores and on review sites! ..." Simply Communicate
Customer Feedback Management with Chat

3.80/5 ★

Read Reviews (2)

"...Howazit is used as an end to-end-customer communication plaftorm that can be used as a whole or indivdual module along with chat-like feedback from the customer...."
measuring customer satisfaction

3.31/5 ★

Read Reviews (1)

"...Our suite of products is available to use as a whole or as independent modules that allow you to communicate with customers to enhance not just customer satisfaction but loyalty, engagement and sales. ..."
Create Engagement Based Loyalty

3.34/5 ★

Read Reviews (1)

"...Herzliya-based Howazit helps tourism businesses communicate better with customers with the goal of improving satisfaction, loyalty, engagement and sales. ..." Israel Represented by Four of Ten Finalists in First UN Travel Tech Competition
PEER EXPERIENCES
Rating And Review Management with Offline, Point Of Sale, Website and Review Sites

3.70/5 ★

Read Reviews (2)

"...Encourage customers to review your business anywhere, leading to better and higher ratings in app stores and on review sites! ..." Simply Communicate
Customer Feedback Management with Chat

3.80/5 ★

Read Reviews (2)

"...Howazit is used as an end to-end-customer communication plaftorm that can be used as a whole or indivdual module along with chat-like feedback from the customer...." Peer review from Howazit
measuring customer satisfaction

3.80/5 ★

Read Reviews (1)

Create Engagement Based Loyalty

3.34/5 ★

Read Reviews (1)

"...Herzliya-based Howazit helps tourism businesses communicate better with customers with the goal of improving satisfaction, loyalty, engagement and sales. ..." Israel Represented by Four of Ten Finalists in First UN Travel Tech Competition

Customer Stories

 

Domino's Pizza Israel - Restaurants - Medium

Tel Aviv, Israel

Howazit helped Domino's Pizza Israel cut complaint calls by 50%. The company used an interactive chatbot to measure customer satisfaction after every delivery. Customers got a coupon for positive fee...dback and automatic follow-up for complaints. 53% more customers returned after a bad experience. Coupon redemption rose by 19%. Customer retention reached 75%.

Read more →

Howazit - Information Technology And Services

Howazit used its own customer engagement platform to support a rebranding campaign. The team sent personalized chatbot communications to customers. 53% of customers completed the feedback questionnai...re. 90% registered for the newsletter. One in three left a testimonial. The solution included an interactive chatbot and an insightful dashboard.

Read more →

Domino's Pizza Israel - Restaurants - Large

Howazit helped Domino's Pizza Israel cut complaint calls by 50%. The Voice of Customer solution sends every customer a post-delivery text with a chatbot survey. This improved data quality and reduced... customer harassment. Domino's saw a 53% increase in returning customers after a bad experience. Customer retention reached 75%. Coupon redemptions rose by 18%.

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Super-Pharm - Retail - Very Large

Howazit VoC helps Super-Pharm, Israel's largest pharmacy chain, collect thousands of customer feedbacks each year. The challenge was to keep high-quality customer service across many independently ow...ned branches. Howazit provides tools for customer satisfaction surveys, KPI monitoring, and employee recognition. Super-Pharm uses the Howazit index to reward top-performing branches and track customer loyalty. This feedback system gives a broad, real-time view of service quality across all stores.

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Kali Group - Insurance - Large

Howazit helped Kali Group automate and digitize their employee onboarding process. The new solution used an interactive chatbot and a branded web application to collect data and generate forms. This ...cut manual work and sped up onboarding. Kali Group achieved a 93% questionnaire completion rate and 97% customer satisfaction. 78% of new customers added required attachments before meeting with an agent.

Read more →

Lis Women and Maternity Hospital (Tel Aviv Sourasky Medical Center – Ichilov) - Hospital & Health Care - Very Large

Howazit helped Lis Women and Maternity Hospital boost patient satisfaction. The hospital used Howazit's satisfaction surveys, sent by SMS after discharge, to gather feedback from new mothers. One out... of two mothers now completes the survey. The hospital saw a constant increase in maternity patient satisfaction. Their Google rating rose to 4.6 from about 250 reviews.

Read more →

Peer and Expert Opinion on Features

for Howazit

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.56/5 ★

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Personalization

3.56/5 ★

Read Reviews (6)

IT and Other Capabilities

for Howazit

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.65/5 ★

Read Reviews (8)
Data Import

3.16/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.65/5 ★

Read Reviews (8)
Data Import

3.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.65/5 ★

Read Reviews (8)
24/7 Support

3.11/5 ★

Read Reviews (1)
Phone Support

2.93/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.65/5 ★

Read Reviews (8)
24/7 Support

3.11/5 ★

Read Reviews (1)
Phone Support

2.93/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.31/5 ★

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.31/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Howazit

Top Failure Risks for Howazit

Vendor Profile Details

Company Name

Howazit

Company Website

https://www.howazit.com/

HQ Location

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