Higher Logic Thrive helped SHAPE America create a private online community for members. Members use it to connect, share ideas, and access benefits. Staff use the platform to learn what members need ...in real time. The tool replaced several separate systems, making everything easier. Members are more engaged and renew their memberships when they miss community emails. The platform is easy to customize and fits SHAPE America's brand.
CASE STUDY Australian Catholic Primary Principals’ Association (ACPPA)
Higher Logic helped ACPPA solve communication and document sharing problems. ACPPA had only one full-time staff member and struggled with email overload and version control. Higher Logic gave them on...e platform for communication, file sharing, and member engagement. Board members now find files and discussions in one place. Decision-making is faster and easier. The platform is easy for everyone to use, even with little tech experience. ACPPA plans to use Higher Logic to connect more principals across Australia.
Professional Training & Coaching Case Studies and Success Stories with Higher Logic Vanilla
CASE STUDY American Society of Civil Engineers (ASCE)
Higher Logic Thrive helped the American Society of Civil Engineers (ASCE) unify its 400+ local leaders and chapters. ASCE replaced multiple third-party tools with Higher Logic Thrive Community, Marke...ting, Event Manager, and Component Manager. This change improved data management, brand consistency, and member engagement. ASCE saved money by eliminating redundant platforms and gained better insight into local engagement. Local leaders now have integrated tools for events, communications, and analytics.
Computer & Network Security Case Studies and Success Stories with Higher Logic Vanilla
CASE STUDY F-Secure
Higher Logic Vanilla helped F-Secure move their community platform after their old vendor stopped updates and support. F-Secure migrated nine years of data in just a few weeks. The new platform led t...o a 20% increase in call deflection savings. 47% of customers now intend to purchase, showing the community's impact on revenue. F-Secure praised the platform's security and support.
Non-Profit Organization Management Case Studies and Success Stories with Higher Logic Vanilla
CASE STUDY The American Society of Interior Designers (ASID)
Higher Logic Thrive helped ASID build a year-round online community for its 20,000+ members. Before, ASID only connected members at annual events and through virtual town halls. With Higher Logic Thr...ive, ASID created Design Connection, a private platform for ongoing peer support and business advice. The platform's customization and gamification features attracted younger members. Integrations like SSO and job feeds made the experience seamless. Member engagement increased, especially for those who could not attend in-person events.
CASE STUDY Alliance of Community Health Plans (ACHP)
Higher Logic Thrive helped the Alliance of Community Health Plans (ACHP) improve member engagement and internal efficiency. ACHP used the platform to automate member queries, saving staff time and ma...king it easier for members to connect and share ideas. The upgrade led to a 27% increase in first-time logins and more community activity. Members now find information faster with fewer clicks, and staff can use email analytics to plan better communication. ACHP’s small team manages 26 member companies more efficiently with Higher Logic Thrive.
Higher Logic Vanilla helped Board, an enterprise planning platform, grow its online community. Board needed a solution that was easy to manage without developer support. The team chose Higher Logic V...anilla for its flexibility and strong support. After implementation, Board saw 64% growth in total members, a 98% increase in forum posts, and 96% of surveyed members rated their experience as positive. The community now drives engagement and delivers millions in measurable value.
Higher Logic Vanilla helped Bitdefender revive their online community. Before, Bitdefender had low traffic, poor engagement, and slow support. With Higher Logic Vanilla, Bitdefender saw a 78% increas...e in new users and a 121% increase in active users. Support response times dropped from over 12 hours to just 2 hours. Bitdefender used every channel to promote the community and empowered both staff and users to engage. The new community now drives more traffic and helps support teams work better.
ChurnZero used Higher Logic Vanilla to improve its online community. The team saw low customer engagement and confusion with the original design. They redesigned the community, put discussions front ...and center, and simplified the user interface. They launched an email digest and added clear calls to action. Integration with ChurnZero allowed them to share community data with other teams. This helped prove the value of the community to internal stakeholders.
Higher Logic Vanilla helped Anaplan rebuild its customer community without needing a developer. Anaplan switched to Vanilla for easy customization, better usability, and cost savings. The new platfor...m made it simple to organize content and highlight key discussions. Anaplan saw a 2x increase in average monthly visits per active member, a 62% rise in page views, and 2.6x faster time to first response. The team can now manage gamification and site updates quickly, improving member engagement and support.
Information Technology and Services Case Studies and Success Stories with Higher Logic Vanilla
CASE STUDY Awardco
Higher Logic Vanilla helped Awardco build a customer community. Awardco wanted to let customers share ideas and solutions directly. Their platform is very flexible, so users needed real-world example...s. The new community lets clients connect, ask questions, and find answers from peers and knowledge base articles. Awardco's team found the platform easy to manage and the implementation process smooth.
Higher Logic Vanilla helped Higher Logic organize and manage product feedback from their customer community. Before using Vanilla, feedback was scattered and decisions were reactive. With Vanilla, th...ey created a central place for submitting and tracking ideas. Community members can vote and comment, and status updates keep everyone informed. Built-in analytics and automated workflows made it easy to prioritize and implement over 120 customer-submitted product ideas.
Hospital & Health Care Case Studies and Success Stories with Higher Logic Vanilla
CASE STUDY Australian College of Mental Health Nurses (ACMHN)
Higher Logic Thrive helped the Australian College of Mental Health Nurses connect members across remote areas. Before, members felt disconnected and missed important updates. The platform created a c...entral hub for real-time conversations and resource sharing. It streamlined communication and reduced manual work. ACMHN now has a more engaged and informed community of mental health nurses.
Higher Logic Thrive Platform helped the Renal Society of Australasia (RSA) boost member engagement. RSA needed a better way for members to connect and share knowledge, beyond email and in-person even...ts. Higher Logic Thrive made it easy for members to join special interest groups and interact online. Members now post daily, share resources, and connect from anywhere. RSA found the platform easy to implement and praised the support from Higher Logic staff.
Higher Logic helped Board build a strong customer community. Board used enablement tools like community to keep customers engaged. Holly Rieke, director of community at Board, said engaged customers ...are more likely to stay and grow. Board can now show the value of community to the business. Higher Logic's platform supports customer advocacy and retention.
