Goody platform Overview
Goody platform is an online loyalty program and CRM solution for POS and eCommerce systems with which SMBs and large enterprises use to create customized loyalty programs, communicate with customers and track business performance. With Goody, customers can accumulate points on purchases and then redeem the points for rewards.
Goody will help to gather customer feedback, recognize loopholes and identify your strengths in no time. Goody’s social campaigns aim to improve the online business profile and encourage customers to return again. Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns. Goody provides users with the tools to create and send emails based on collected data, thereby avoiding sending one generic email to all customers.
With Goody, business users can learn about their customer base and how they engage with the loyalty program as well as determine why customers return to their business. As a result, Goody provides users with actionable information to help customize ongoing business and marketing plans. The Goody mobile app ensures user profiles are easily accessible and searchable to customers.
Cuspera Reviews
30 buyers and buying teams have used Cuspera to assess how well Goody platform solved their Customer Loyalty Management needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Goody platform.
Use Cases
Peers recommend Loyalty Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Goody platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management |
4.84/5 ★ |
"...Goody supports social campaigns, allowing customers to receive loyalty points in exchange for a Like on a user business Facebook page...." Peer review |
| customise loyalty program |
4.86/5 ★ |
|
| create engagement based loyalty |
3.88/5 ★ |
|
| track program performance |
3.42/5 ★ |
|
| Engagement Management with Promotions |
4.91/5 ★ |
"...Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions...." Peer review by Meghan Seamark, Pharmaceuticals |
| engaging and following up |
4.84/5 ★ |
|
| Customer Feedback Management with Promotions and Mobile |
4.63/5 ★ |
"...ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it...." Peer review by Arjun Ghai, Sports |
| measuring net promoter score |
4.44/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management |
4.84/5 ★ |
"...Goody supports social campaigns, allowing customers to receive loyalty points in exchange for a Like on a user business Facebook page...." Peer review |
|
| customise loyalty program |
4.84/5 ★ |
| create engagement based loyalty |
4.84/5 ★ |
| track program performance |
4.84/5 ★ |
| Engagement Management with Promotions |
4.91/5 ★ |
"...Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions...." Peer review by Meghan Seamark, Pharmaceuticals |
|
| engaging and following up |
4.91/5 ★ |
| Customer Feedback Management with Promotions and Mobile |
4.63/5 ★ |
"...ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it...." Peer review by Arjun Ghai, Sports |
|
| measuring net promoter score |
4.63/5 ★ |
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 460 insights from peers and experts to help you assess how these Goody platform use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Amazing service! - I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had. Testimonial By Rebecca P. |
|
|
Absolutely Amazing! - The website is extremely easy to navigate, especially when customers are wanting help. The staff are helpful when there are any questions as well as delivery being organised easily. Goody is a great platform that is easily spread across multiple venues. Testimonial By Maddie W. |
|
|
This is great! - The Goody loyalty program has really been a game changer for our business. It has help grow our business profile exponentially as customers are eager to be part of such a great loyalty program! The system is easy to use for customers and staff alike. Testimonial By Simone P. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rebecca P. Beauty Therapist Bex’s Beauty Bar |
Amazing service! - I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had. Testimonial By Rebecca P. |
|
Maddie W. |
Absolutely Amazing! - The website is extremely easy to navigate, especially when customers are wanting help. The staff are helpful when there are any questions as well as delivery being organised easily. Goody is a great platform that is easily spread across multiple venues. Testimonial By Maddie W. |
|
Simone P. |
This is great! - The Goody loyalty program has really been a game changer for our business. It has help grow our business profile exponentially as customers are eager to be part of such a great loyalty program! The system is easy to use for customers and staff alike. Testimonial By Simone P. |
Popular Business Setting
for Goody platform
Top Industries
- Hospitality
- Pharmaceuticals
- Retail
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Goody platform to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Goody platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (66) |
| Gamification | Read Reviews (66) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (66) |
| Gamification | Read Reviews (66) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Goody platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (16) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (80) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (80) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (10) |
Software Failure Risk Guidance
?for Goody platform
Overall Risk Meter
Top Failure Risks for Goody platform
Vendor Profile Details
Company Name
Goody
Company Website
https://goodyhq.com/en-nzHQ Location
31A boston road, Auckland, Auckland 2014, NZ
Employees
11-50
Social
Financials
Private
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