Goody platform Overview

Goody platform is an online loyalty program and CRM solution for POS and eCommerce systems with which SMBs and large enterprises use to create customized loyalty programs, communicate with customers and track business performance. With Goody, customers can accumulate points on purchases and then redeem the points for rewards.

Goody will help to gather customer feedback, recognize loopholes and identify your strengths in no time. Goody’s social campaigns aim to improve the online business profile and encourage customers to return again. Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns. Goody provides users with the tools to create and send emails based on collected data, thereby avoiding sending one generic email to all customers.

With Goody, business users can learn about their customer base and how they engage with the loyalty program as well as determine why customers return to their business. As a result, Goody provides users with actionable information to help customize ongoing business and marketing plans. The Goody mobile app ensures user profiles are easily accessible and searchable to customers.

Cuspera Reviews

30 buyers and buying teams have used Cuspera to assess how well Goody platform solved their Customer Loyalty Management needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Goody platform.

Other priorities:

  • Improve Digital And Social Presence
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Goody platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.84/5

Read Reviews (84)

"...Ability to provide loyalty points to our customers...."
customise loyalty program

4.86/5

Read Reviews (16)

"...You can also give loyalty points to any customer for his loyalty...."
create engagement based loyalty

3.88/5

Read Reviews (2)

"...Goody says they do this by providing retailers with simple, integrated tools to create their own loyalty and engagement program...."
track program performance

3.42/5

Read Reviews (1)

"...Track your loyalty campaigns and retention marketing in real-time, by store and by customer...."
Engagement Management with Promotions

4.91/5

Read Reviews (22)

"...Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns...."
engaging and following up

4.84/5

Read Reviews (14)

"...The time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time!..."
Customer Feedback Management with Promotions and Mobile

4.63/5

Read Reviews (20)

"...Great way to get new customers , retain customers and get feedback on your service...."
measuring net promoter score

4.44/5

Read Reviews (10)

"...Your local - I really like the net promoter score and point system...."
PEER EXPERIENCES
Loyalty Management

4.84/5

Read Reviews (84)

"...Ability to provide loyalty points to our customers...." Peer review by Shannay Henning, Food & Beverages
customise loyalty program

4.84/5

Read Reviews (16)

create engagement based loyalty

4.84/5

Read Reviews (2)

track program performance

4.84/5

Read Reviews (1)

Engagement Management with Promotions

4.91/5

Read Reviews (22)

"...Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns...." Peer review
engaging and following up

4.91/5

Read Reviews (14)

Customer Feedback Management with Promotions and Mobile

4.63/5

Read Reviews (20)

"...Great way to get new customers , retain customers and get feedback on your service...." Peer review by Mark R, mr
measuring net promoter score

4.63/5

Read Reviews (10)

11+ more Business Use Cases

Our AI advisor, Wyz, harnessed 460 insights from peers and experts to help you assess how these Goody platform use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Thomas B.

User Friendly Interface - The goody platform has enabled my independent small business to quickly establish a clean digital client database. The benefit is that I can efficiently communicate with clients, inform them of what's happening in our place and share with them some of our benefits and rewa...rds.

Testimonial By Thomas B.

Rebecca P.

Beauty Therapist

Bex’s Beauty Bar

Amazing service! - I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had. Testimonial By Rebecca P.

Rodney B.

A must have! - This is a great system to have for growing your business, we have been with them for many years and both customers and store owners who have embraced this system have had great success. Simply to use for customers and great back up service for the Goody team. Testimonial By Rodney B.
CUSTOMERS TESTIMONIALS

Thomas B.

User Friendly Interface - The goody platform has enabled my independent small business to quickly establish a clean digital client database. The benefit is that I can efficiently communicate with clients, inform them of what's happening in our place and share with them some of our benefits and rewa...rds.

Testimonial By Thomas B.

Rebecca P.

Beauty Therapist

Bex’s Beauty Bar

Amazing service! - I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had. Testimonial By Rebecca P.

Rodney B.

A must have! - This is a great system to have for growing your business, we have been with them for many years and both customers and store owners who have embraced this system have had great success. Simply to use for customers and great back up service for the Goody team. Testimonial By Rodney B.

Popular Business Setting

for Goody platform

Top Industries

  • Hospitality
  • Pharmaceuticals
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Goody platform to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Goody platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.47/5

Read Reviews (66)
Gamification

4.47/5

Read Reviews (66)
Personalization

3.62/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.47/5

Read Reviews (66)
Gamification

4.47/5

Read Reviews (66)
Personalization

3.62/5

Read Reviews (5)

IT and Other Capabilities

for Goody platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5

Read Reviews (7)
Data Import

1.77/5

Read Reviews (16)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5

Read Reviews (7)
Data Import

1.77/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (80)
Phone Support

4.31/5

Read Reviews (4)
Email Support

4.12/5

Read Reviews (3)
Chat Support

3.44/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (80)
Phone Support

4.31/5

Read Reviews (4)
Email Support

4.12/5

Read Reviews (3)
Chat Support

3.44/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.20/5

Read Reviews (4)
Custom Reports

2.51/5

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.20/5

Read Reviews (4)
Custom Reports

2.51/5

Read Reviews (10)

Software Failure Risk Guidance

?

for Goody platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Goody platform

Vendor Profile Details

Company Name

Goody

Company Website

https://goodyhq.com/en-nz

HQ Location

31A boston road, Auckland, Auckland 2014, NZ

Employees

11-50

Social

Financials

Private