Goody platform Overview

Goody platform is an online loyalty program and CRM solution for POS and eCommerce systems with which SMBs and large enterprises use to create customized loyalty programs, communicate with customers and track business performance. With Goody, customers can accumulate points on purchases and then redeem the points for rewards.

Goody will help to gather customer feedback, recognize loopholes and identify your strengths in no time. Goody’s social campaigns aim to improve the online business profile and encourage customers to return again. Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns. Goody provides users with the tools to create and send emails based on collected data, thereby avoiding sending one generic email to all customers.

With Goody, business users can learn about their customer base and how they engage with the loyalty program as well as determine why customers return to their business. As a result, Goody provides users with actionable information to help customize ongoing business and marketing plans. The Goody mobile app ensures user profiles are easily accessible and searchable to customers.

Cuspera Reviews

30 buyers and buying teams have used Cuspera to assess how well Goody platform solved their Customer Loyalty Management needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Goody platform.

Other priorities:

  • Improve Digital And Social Presence
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Goody platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.84/5

Read Reviews (84)

"...Goody supports social campaigns, allowing customers to receive loyalty points in exchange for a Like on a user business Facebook page...." Peer review
customise loyalty program

4.86/5

Read Reviews (16)

create engagement based loyalty

3.88/5

Read Reviews (2)

track program performance

3.42/5

Read Reviews (1)

Engagement Management with Promotions

4.91/5

Read Reviews (22)

"...Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions...." Peer review by Meghan Seamark, Pharmaceuticals
engaging and following up

4.84/5

Read Reviews (14)

Customer Feedback Management with Promotions and Mobile

4.63/5

Read Reviews (20)

"...ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it...." Peer review by Arjun Ghai, Sports
measuring net promoter score

4.44/5

Read Reviews (10)

PEER EXPERIENCES
Loyalty Management

4.84/5

Read Reviews (84)

"...Goody supports social campaigns, allowing customers to receive loyalty points in exchange for a Like on a user business Facebook page...." Peer review
customise loyalty program

4.84/5

Read Reviews (16)

create engagement based loyalty

4.84/5

Read Reviews (2)

track program performance

4.84/5

Read Reviews (1)

Engagement Management with Promotions

4.91/5

Read Reviews (22)

"...Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions...." Peer review by Meghan Seamark, Pharmaceuticals
engaging and following up

4.91/5

Read Reviews (14)

Customer Feedback Management with Promotions and Mobile

4.63/5

Read Reviews (20)

"...ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it...." Peer review by Arjun Ghai, Sports
measuring net promoter score

4.63/5

Read Reviews (10)

11+ more Business Use Cases

Our AI advisor, Wyz, harnessed 460 insights from peers and experts to help you assess how these Goody platform use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Rebecca P.

Beauty Therapist

Bex’s Beauty Bar

Amazing service! - I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had. Testimonial By Rebecca P.

Maddie W.

Absolutely Amazing! - The website is extremely easy to navigate, especially when customers are wanting help. The staff are helpful when there are any questions as well as delivery being organised easily. Goody is a great platform that is easily spread across multiple venues. Testimonial By Maddie W.

Simone P.

This is great! - The Goody loyalty program has really been a game changer for our business. It has help grow our business profile exponentially as customers are eager to be part of such a great loyalty program! The system is easy to use for customers and staff alike. Testimonial By Simone P.
CUSTOMERS TESTIMONIALS

Rebecca P.

Beauty Therapist

Bex’s Beauty Bar

Amazing service! - I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had. Testimonial By Rebecca P.

Maddie W.

Absolutely Amazing! - The website is extremely easy to navigate, especially when customers are wanting help. The staff are helpful when there are any questions as well as delivery being organised easily. Goody is a great platform that is easily spread across multiple venues. Testimonial By Maddie W.

Simone P.

This is great! - The Goody loyalty program has really been a game changer for our business. It has help grow our business profile exponentially as customers are eager to be part of such a great loyalty program! The system is easy to use for customers and staff alike. Testimonial By Simone P.

Popular Business Setting

for Goody platform

Top Industries

  • Hospitality
  • Pharmaceuticals
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Goody platform to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Goody platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.47/5

Read Reviews (66)
Gamification

4.47/5

Read Reviews (66)
Personalization

3.62/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.47/5

Read Reviews (66)
Gamification

4.47/5

Read Reviews (66)
Personalization

3.62/5

Read Reviews (5)

IT and Other Capabilities

for Goody platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5

Read Reviews (7)
Data Import

1.77/5

Read Reviews (16)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5

Read Reviews (7)
Data Import

1.77/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (80)
Phone Support

4.31/5

Read Reviews (4)
Email Support

4.12/5

Read Reviews (3)
Chat Support

3.44/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (80)
Phone Support

4.31/5

Read Reviews (4)
Email Support

4.12/5

Read Reviews (3)
Chat Support

3.44/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.20/5

Read Reviews (4)
Custom Reports

2.51/5

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.20/5

Read Reviews (4)
Custom Reports

2.51/5

Read Reviews (10)

Software Failure Risk Guidance

?

for Goody platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Goody platform

Vendor Profile Details

Company Name

Goody

Company Website

https://goodyhq.com/en-nz

HQ Location

31A boston road, Auckland, Auckland 2014, NZ

Employees

11-50

Social

Financials

Private