Goody platform Overview
Goody platform is an online loyalty program and CRM solution for POS and eCommerce systems with which SMBs and large enterprises use to create customized loyalty programs, communicate with customers and track business performance. With Goody, customers can accumulate points on purchases and then redeem the points for rewards.
Goody will help to gather customer feedback, recognize loopholes and identify your strengths in no time. Goody’s social campaigns aim to improve the online business profile and encourage customers to return again. Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns. Goody provides users with the tools to create and send emails based on collected data, thereby avoiding sending one generic email to all customers.
With Goody, business users can learn about their customer base and how they engage with the loyalty program as well as determine why customers return to their business. As a result, Goody provides users with actionable information to help customize ongoing business and marketing plans. The Goody mobile app ensures user profiles are easily accessible and searchable to customers.
Cuspera Reviews
30 buyers and buying teams have used Cuspera to assess how well Goody platform solved their Customer Loyalty Management needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Goody platform.
Use Cases
Peers recommend Loyalty Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Goody platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management |
4.84/5 ★ |
"...Ability to provide loyalty points to our customers...." Peer review by Shannay Henning, Food & Beverages |
| customise loyalty program |
4.86/5 ★ |
"...You can also give loyalty points to any customer for his loyalty...." Peer review by Anonymous Reviewer |
| create engagement based loyalty |
3.88/5 ★ |
"...Goody says they do this by providing retailers with simple, integrated tools to create their own loyalty and engagement program...." Peer review |
| track program performance |
3.42/5 ★ |
"...Track your loyalty campaigns and retention marketing in real-time, by store and by customer...." Peer review |
| Engagement Management with Promotions |
4.91/5 ★ |
"...Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns...." Peer review |
| engaging and following up |
4.84/5 ★ |
"...The time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time!..." Peer review by Carine Wallace, Health, Wellness and Fitness |
| Customer Feedback Management with Promotions and Mobile |
4.63/5 ★ |
"...Great way to get new customers , retain customers and get feedback on your service...." Peer review by Mark R, mr |
| measuring net promoter score |
4.44/5 ★ |
"...Your local - I really like the net promoter score and point system...." Testimonial by Ria L. |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management |
4.84/5 ★ |
"...Ability to provide loyalty points to our customers...." Peer review by Shannay Henning, Food & Beverages |
|
| customise loyalty program |
4.84/5 ★ |
| create engagement based loyalty |
4.84/5 ★ |
| track program performance |
4.84/5 ★ |
| Engagement Management with Promotions |
4.91/5 ★ |
"...Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns...." Peer review |
|
| engaging and following up |
4.91/5 ★ |
| Customer Feedback Management with Promotions and Mobile |
4.63/5 ★ |
"...Great way to get new customers , retain customers and get feedback on your service...." Peer review by Mark R, mr |
|
| measuring net promoter score |
4.63/5 ★ |
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 460 insights from peers and experts to help you assess how these Goody platform use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
User Friendly Interface - The goody platform has enabled my independent small business to quickly establish a clean digital client database. The benefit is that I can efficiently communicate with clients, inform them of what's happening in our place and share with them some of our benefits and rewa...rds. |
|
|
Amazing service! - I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had. Testimonial By Rebecca P. |
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|
A must have! - This is a great system to have for growing your business, we have been with them for many years and both customers and store owners who have embraced this system have had great success. Simply to use for customers and great back up service for the Goody team. Testimonial By Rodney B. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thomas B. |
User Friendly Interface - The goody platform has enabled my independent small business to quickly establish a clean digital client database. The benefit is that I can efficiently communicate with clients, inform them of what's happening in our place and share with them some of our benefits and rewa...rds. |
|
Rebecca P. Beauty Therapist Bex’s Beauty Bar |
Amazing service! - I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had. Testimonial By Rebecca P. |
|
Rodney B. |
A must have! - This is a great system to have for growing your business, we have been with them for many years and both customers and store owners who have embraced this system have had great success. Simply to use for customers and great back up service for the Goody team. Testimonial By Rodney B. |
Popular Business Setting
for Goody platform
Top Industries
- Hospitality
- Pharmaceuticals
- Retail
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Goody platform to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Goody platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (66) |
| Gamification | Read Reviews (66) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (66) |
| Gamification | Read Reviews (66) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Goody platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (16) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (80) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (80) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (10) |
Software Failure Risk Guidance
?for Goody platform
Overall Risk Meter
Top Failure Risks for Goody platform
Vendor Profile Details
Company Name
Goody
Company Website
https://goodyhq.com/en-nzHQ Location
31A boston road, Auckland, Auckland 2014, NZ
Employees
11-50
Social
Financials
Private
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