Genus Technologies and Tungsten Automation helped a leading U.S. retail pharmacy chain modernize order processing. The company faced outdated software and high upgrade costs for processing over a mil...lion prescription orders each year. Genus implemented a scalable, server-based document capture platform using Tungsten Automation products. The new system delivered near-zero downtime, automated scan verification, and accurate data extraction. The pharmacy chain now supports rapid growth and efficient order fulfillment.
CASE STUDY Fortune 50 Logistics & Delivery Company
Genus Support helps a Fortune 50 logistics and delivery company manage digital asset systems. The support team responds quickly and solves problems by phone when needed. The customer values the team'...s attentiveness and sense of humor. Genus Support keeps their system running smoothly and reliably.
Health, Wellness and Fitness Case Studies and Success Stories with Genus Media Upshot
CASE STUDY AMN Healthcare
Tungsten Automation helped AMN Healthcare automate timecard and credential processing for over 8,000 travel nurses. The company faced challenges with 4,000 weekly timecards, missing documents, and er...rors from outdated systems. Genus Technologies implemented Tungsten RPA, TotalAgility, Analytics, and Mobile Capture. Nurses now use a mobile app to upload timecards. Automation reduced errors, saved time, and nearly eliminated lost timecards and missed payments.
CASE STUDY Leading workers' compensation provider in Texas
Tungsten Automation helped a leading Texas workers' compensation provider replace its legacy billing system. The company needed to simplify workflows and reduce system complexity. Genus Technologies ...implemented Tungsten Automation to maintain uninterrupted billing. The solution eliminated custom programming, improved data extraction, and made workflows easier for staff. The new system also featured a better user interface and increased workflow efficiency.
CASE STUDY A Fortune 50 insurance and financial services company
Media Upshot by Genus Technologies helped a Fortune 50 insurance and financial services company unify media management. The company struggled with scattered content, compliance risks, and inefficient... communication. Genus provided a single platform to manage all media types securely. The solution enabled 100,000 users to access unified content, delivered compliance videos to 18,000 agent offices, and automated sensitive content classification. The company improved compliance, streamlined publishing, and enhanced operational efficiency.
Apparel & Fashion Case Studies and Success Stories with Genus Media Upshot
CASE STUDY Global Apparel Manufacturer
Genus UI for Nuxeo helped a global apparel manufacturer fix a slow and complex vendor file exchange process. The company used Hyland’s Nuxeo platform for product design and production, but vendor acc...ess was hard and manual. Genus UI gave them a simple, secure portal that worked worldwide. The new system saved time, improved collaboration, and made vendor access easy. Manual tasks and repetitive uploads were eliminated, boosting efficiency for all teams.
Genus Technologies used Tungsten Automation to automate the residential loan application process for a large national bank. The bank faced slow, unreliable loan processing due to manual data entry an...d overloaded email servers. Genus replaced email with a secure file sync-and-share platform and automated data extraction from Form 1003. The new system increased loan processing efficiency by 62%. The bank now processes applications faster, with higher accuracy and improved customer satisfaction.
Government Administration Case Studies and Success Stories with Genus Media Upshot
CASE STUDY County of San Mateo – Assessor-County Clerk-Recorder & Elections (ACRE)
Tungsten TotalAgility helped the County of San Mateo ACRE modernize document capture. The old FileNet Capture system was slow and unsupported. Manual sorting and indexing caused delays. Genus Technol...ogies implemented TotalAgility for automated document classification, indexing, and validation. Scanning was decentralized to boost efficiency. The result was faster processing, better access, and stronger compliance. Staff and constituents now get information more easily and quickly.
CASE STUDY County Human Services (one of the top 50 most populous counties in the US)
Genus Technologies helped County Human Services launch a mobile app for support services. The county wanted to replace manual document processing and speed up service delivery. The new mobile app let...s field workers capture documents on-site and integrates with the IBM FileNet system. This change cut processing time from 24 hours to 45 seconds. Field workers now spend less time on paperwork and more time helping residents.
Mears used Tungsten Automation's TotalAgility to improve their accounts payable process. They faced problems with over 30,000 vendor invoices per month, lost invoices, and unpaid vendors. They lacked... full access to their parent company's servers. Genus Technologies helped Mears implement TotalAgility in their own environment. This stopped lost invoices, ensured timely vendor payments, and saved staff labor. Mears recommends Genus and TotalAgility to others.
Hospital & Health Care Case Studies and Success Stories with Genus Media Upshot
CASE STUDY The largest consumer-governed, non-profit healthcare organization in the nation
Genus Technologies delivered an AP invoice processing solution for the largest consumer-governed, non-profit healthcare organization in the U.S. After a merger, the organization faced a 100% increase... in accounts payable volume. The Genus solution integrated with their existing ERP and handled both digital and paper invoices. The result was a 100% increase in AP processing capacity and a 75% decrease in key-from-image work, all without adding staff.
Genus File Explorer for IBM FileNet helped a global healthcare provider meet strict regulatory compliance. The company needed to move from distributed file shares to a central ECM platform without di...srupting daily work. Genus File Explorer replicated the familiar Windows File Explorer interface, so employees did not need retraining. The migration was smooth and transparent. The provider now manages records according to governance policies and meets HIPAA requirements without business disruption.
IBM FileNet P8 with IBM Case Manager helped a multi-state healthcare organization automate payor credentialing. The old system was slow and manual, with unique state rules making it hard. The new wor...kflow automation sped up processing two to three times. The team integrated six systems and tracked documents better. The solution improved compliance, saved labor, and gave clear reports.
