Real-World Case Studies and Customer Success Stories with Friendlyway

friendlyway Welcome 43 Pro kiosks with Microsoft Teams integration helped BayWa AG offer live video support in their building materials stores. BayWa faced challenges with expert staff not always on-...site and inefficient customer consultations. The kiosks let customers connect with central experts, make payments, and print documents in one session. Staff workload decreased, and customers got fast, expert advice. BayWa piloted the solution in two locations, improving service quality and efficiency.
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friendlyway provided Achensee Tourism with digital signage and interactive kiosks. Achensee Tourism needed a modern way to guide and inform many visitors. friendlyway delivered a cloud-based platform... with wayfinding, video calls, and real-time information. The solution included outdoor kiosks and wall displays. Achensee Tourism saw 24/7 customer support and doubled operational cost efficiency for support teams. Over 1.6 million visitors benefited each year.
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friendlyway Empire 22 Pro kiosks helped Stadtwerke München digitalize visitor management. SWM needed to replace manual, paper-based processes that caused errors and delays. friendlyway delivered 20 s...elf-service kiosks with secure ID scanning, contactless check-in, and RFID card management. The solution integrated with Interflex IF6040 access control and ASIP security platform. SWM improved security and efficiency for critical infrastructure visitor management.
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friendlyway Cloud Platform and digital signage helped Munich Government Service Center manage visitor flow in a 43,000+ sq. foot building. The center receives over 5,000 visitors daily and needed bet...ter navigation and accessibility. friendlyway provided 294 digital signage devices, kiosks, and interactive screens. The solution included wayfinding, room signage, and ADA support. Visitors now get clear directions and information, improving efficiency and reducing congestion.
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friendlyway Visitor Management helped inprotec GmbH automate their visitor check-in process. The company used the Empire 22 Pro kiosk and friendlyway Cloud Platform to enable self-check-in, digital i...nstructions, and badge printing. This solution reduced receptionist workload and improved visitor satisfaction. Check-in became 10 times faster and costs dropped by 5 times. Compliance and security also improved with digital logging and notifications.
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friendlyway Counter 12 tablet and visitor management software helped CWS Cleanrooms automate guest check-in. The site had no reception desk and needed to meet strict compliance for cleanroom access. ...The solution enabled self-registration, digital signatures, and Microsoft Teams video chat. Outlook integration allowed pre-registration and QR code check-in. CWS Cleanrooms improved efficiency, security, and compliance for visitor management.
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friendlyway Cloud Platform and Impress 43 kiosks helped Hochschwarzwald Tourism improve guest services. The region faced challenges with delivering consistent support across many towns and remote are...as. friendlyway provided interactive kiosks with real-time content, wayfinding, and live video support. The solution enabled 24/7 guest assistance without more staff. Tourism teams saw a 2x boost in efficiency and cost control. Guests and partners appreciated the new digital service points.
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