Real-World Case Studies and Customer Success Stories with Friendlyway

Achensee Tourism used friendlyway's digital signage and kiosk platform to improve visitor experiences for over 1. 6 million annual guests....The solution included interactive kiosks, wayfinding, and real-time video calling for instant support. Achensee deployed more than 70 digital signage devices across the region. The platform enabled 24/7 customer service and doubled operational cost efficiency for support teams. Visitors now access real-time information, book services, and receive live help at key locations.
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Hochschwarzwald Tourism Organization used friendlyway’s interactive kiosks to improve guest services across 20 towns. The kiosks provide real-time information, live... video calls, and wayfinding for visitors. The solution enabled 24/7 guest support without increasing staff. Tourism teams saw a 2x boost in efficiency and cost control. Local businesses gained more visibility and bookings through digital promotion.
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friendlyway provided Achensee Tourism with interactive kiosks and digital signage to improve visitor experiences. The solution included Impress 43 kiosks,... outdoor displays, and a cloud-based platform for device and content management. Visitors now access real-time information, navigation, and video call support at key locations. Achensee Tourism saw 24/7 customer support and a 2X improvement in operational costs. Over 1.6 million visitors benefit from these digital services each year.
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friendlyway Cloud Platform and Impress kiosks helped Hochschwarzwald Tourism improve guest services across 17 locations. The region deployed 10 kiosks... in phase one, with 7 more in progress. Guests now get 24/7 support, live video calls, and real-time info. Tourism teams doubled efficiency and cut costs without hiring more staff. Local businesses gained more visibility and bookings through digital signage and interactive maps.
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friendlyway provided Achensee Tourism with digital signage and interactive kiosks. Achensee Tourism needed a modern way to guide and inform... many visitors. friendlyway delivered a cloud-based platform with wayfinding, video calls, and real-time information. The solution included outdoor kiosks and wall displays. Achensee Tourism saw 24/7 customer support and doubled operational cost efficiency for support teams. Over 1.6 million visitors benefited each year.
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friendlyway Visitor Management helped Stadtwerke Osnabrück cut visitor check-in times by 70%. The company replaced paper forms with a digital,... automated system. Reception staff now spend less time on manual tasks. Security improved with digital signatures, SSO, and MFA. The process is now 100% paperless and fully traceable. Real-time visitor tracking boosts compliance and transparency.
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friendlyway delivered a digital visitor management solution for Stadtwerke München (SWM), a major municipal utility. SWM needed to replace slow,... manual visitor registration with a secure, automated system. friendlyway installed 20 Empire 22 Pro kiosks and integrated software with Interflex IF6040 and ASIP security platforms. The new system cut check-in time to under one minute and freed staff from routine tasks. SWM now has audit-proof documentation and improved security for critical infrastructure.
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Stadtwerke Osnabrück used friendlyway to digitalize visitor management. They replaced slow, paper-based check-ins with automated kiosks and digital workflows. The... new system cut visitor check-in times by 70%. All safety instructions and signatures are now paperless. Reception staff have less manual work and more time for service. Security and compliance improved with real-time visitor tracking.
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Stadtwerke München used friendlyway kiosks and software to digitalize visitor management. The new system replaced manual, paper-based processes with automated,... self-service kiosks. Visitors now check in using QR codes and ID scanners, completing the process in under one minute. Staff are freed from routine tasks and can focus on security. The solution improved efficiency, security, and compliance for SWM’s critical infrastructure operations.
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BayWa used friendlyway Welcome 43 Pro kiosks with Microsoft Teams to offer live video consultations in stores. Customers can now... get expert advice, pay with EC cards, and print documents at the kiosk. The solution connects customers to central experts, reducing wait times and easing staff workload. In-store teams focus on other tasks while experts handle complex questions remotely. BayWa improved service quality and created a seamless omnichannel experience for building materials shoppers.
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friendlyway Welcome 43 Pro kiosks with Microsoft Teams integration helped BayWa AG offer live video support and payments at checkout. BayWa faced challenges... with expert availability and disjointed tools in their stores. The kiosks let customers connect to experts, pay with EC cards, and print documents in one session. Staff workload dropped and customer service improved. BayWa now delivers fast, expert advice and seamless transactions in its building materials retail stores.
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friendlyway Welcome 43 Pro kiosks with Microsoft Teams integration helped BayWa AG offer live video support in their building materials stores. BayWa faced challenges... with expert staff not always on-site and inefficient customer consultations. The kiosks let customers connect with central experts, make payments, and print documents in one session. Staff workload decreased, and customers got fast, expert advice. BayWa piloted the solution in two locations, improving service quality and efficiency.
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friendlyway automated inprotec GmbH’s visitor management with the Empire 22 Pro kiosk and cloud platform. The new system enabled self-check-in,... digital instructions, and instant badge printing. Check-in became 10 times faster and costs dropped by 5 times. Employees now spend less time on reception tasks. Security and compliance improved with digital visitor tracking.
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friendlyway Visitor Management and Empire 22 Pro kiosk helped inprotec GmbH automate visitor check-in. The company achieved 10x faster check-in... and 5x cost reduction by digitizing reception. Self-check-in, Outlook integration, and badge printing improved visitor flow and security. Employees now spend less time on visitor management. Compliance and reporting are now fully digital and future-proof.
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friendlyway Visitor Management helped inprotec GmbH automate their visitor check-in process. The company used the Empire 22 Pro kiosk and... friendlyway Cloud Platform to enable self-check-in, digital instructions, and badge printing. This solution reduced receptionist workload and improved visitor satisfaction. Check-in became 10 times faster and costs dropped by 5 times. Compliance and security also improved with digital logging and notifications.
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