Freshsales Overview

This is a summary of the comprehensive capabilities and benefits of Freshsales based on over 8366 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Freshsales, Pipeline CRM, Agile CRM, Pipedrive, Zendesk Sell, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Freshsales is right for your needs? Our Cuspera AI engine can evaluate how Freshsales fits your specific business needs, industry, and context. Get your personalized assessment report today.

Freshsales supports business activities such as:

  • Engagement Management
  • Communication Management
  • Workflow Management
  • Lead Management
  • Contact List Management

Freshsales can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Freshsales's capabilities include Recording, Personalization, Dashboard, etc.

Freshsales was founded in 2010. Computer Software Vertical is its biggest customer base.

Reviews

"Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier. " - Pradeep K

Cuspera Reviews

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Freshsales.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Improve Internal Communications
  • Improve ROI
  • Improve Visibility
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Grow Market Share
  • Launch New Products
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Freshsales.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with E-Mail

4.83/5 ★

Read Reviews (452)

"...It helped me track campaigns, leads and deals in a neat, structured manner I could bundle and organise contact information exactly as needed Communication through system generated alerts/emails is very helpful Adding attachments to deals and all additional features made follow up a lot easier I can generate custom reports which proves handy when having close contact with customers...."
engaging and following up

4.83/5 ★

Read Reviews (371)

"...Before we had enough problems to make visual follow-ups to our sales processes...."
engaging with scheduling & cadence

4.43/5 ★

Read Reviews (17)

"...email tracking, click rate, campaign success rates, setting up follow up cadences, setting up campaigns, creating reports, creating dashboards for each segment, creating email templates, the ability to seamlessly transfer leads between executives, ability to set up tasks for others to follow up, etc...."
Communication Management with E-Mail and Phone Calls

4.71/5 ★

Read Reviews (342)

"...Earlier we used additional tool for tracking emails which was integrated with our gmail accounts...."
tracking & monitoring communications

4.85/5 ★

Read Reviews (168)

"...The email tracking, for instance, is really handy if you have team members sharing multiple accounts...."
sending & publishing communications

4.61/5 ★

Read Reviews (164)

"...It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes...."
Workflow Management with E-Mail

4.63/5 ★

Read Reviews (226)

"...Other benefits include a clean workflow for our sales team, able o view metrics easily and of course keeping everything organized...."
PEER EXPERIENCES
Engagement Management with E-Mail

4.83/5 ★

Read Reviews (452)

"...It helped me track campaigns, leads and deals in a neat, structured manner I could bundle and organise contact information exactly as needed Communication through system generated alerts/emails is very helpful Adding attachments to deals and all additional features made follow up a lot easier I can generate custom reports which proves handy when having close contact with customers...." Peer review by Cristina T, Customer Success Manager
engaging and following up

4.83/5 ★

Read Reviews (371)

engaging with scheduling & cadence

4.83/5 ★

Read Reviews (17)

Communication Management with E-Mail and Phone Calls

4.71/5 ★

Read Reviews (342)

"...Earlier we used additional tool for tracking emails which was integrated with our gmail accounts...." Peer review by Jay S, Founder & Director, Marketing and Advertising
tracking & monitoring communications

4.71/5 ★

Read Reviews (168)

sending & publishing communications

4.71/5 ★

Read Reviews (164)

Workflow Management with E-Mail

4.63/5 ★

Read Reviews (226)

"...Other benefits include a clean workflow for our sales team, able o view metrics easily and of course keeping everything organized...." Peer review by Tony L, CEO

81+ more Business Use Cases

Our AI advisor, Wyz, harnessed 8366 insights from peers and experts to help you assess how these Freshsales use cases fit your CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Pradeep K

Founder & COO

Niyati Technologies Pvt. Ltd

Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier. Testimonial By Pradeep K

Allison Sanka

Director of Marketing Operations

Planned Giving Marketing

We didn't really know all the features we needed until we discovered Freshsales. So many new and beneficial features like email tracking, and lead scoring (which was entirely new and fascinating). The bulk editing within the application itself is a huge time-saver for our campaigns. Testimonial By Allison Sanka

Joey Frasier

Co-founder and COO

Shortlist

Being a startup, we wanted to use the best tool and not an old cumbersome one. Freshsales automated multiple business interactions through integrations and helped organize our sales process. A next-gen CRM like Freshsales was the one for our team. Testimonial By Joey Frasier
CUSTOMERS TESTIMONIALS

Pradeep K

Founder & COO

Niyati Technologies Pvt. Ltd

Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier. Testimonial By Pradeep K

Allison Sanka

Director of Marketing Operations

Planned Giving Marketing

We didn't really know all the features we needed until we discovered Freshsales. So many new and beneficial features like email tracking, and lead scoring (which was entirely new and fascinating). The bulk editing within the application itself is a huge time-saver for our campaigns. Testimonial By Allison Sanka

Joey Frasier

Co-founder and COO

Shortlist

Being a startup, we wanted to use the best tool and not an old cumbersome one. Freshsales automated multiple business interactions through integrations and helped organize our sales process. A next-gen CRM like Freshsales was the one for our team. Testimonial By Joey Frasier

Case Studies

COMPANY CASE STUDIES
Case Study FundraisingBox

How FundraisingBox Boosted Its Sales and Productivity With Freshsales

Read More
Case Study iDrive Logistics

Freshsales acts as an incredibly well oiled hub for all communication between iDrive and its customers

Read More
Case Study Explara

How Freshsales helps Explara close more high-value deals in the global event management space

Read More

Frequently Asked Questions(FAQ)

for Freshsales

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Pipeline CRM, Agile CRM, Pipedrive and Zendesk Sell are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

Popular Business Setting

for Freshsales

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Freshsales to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Freshsales

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.31/5 ★

Read Reviews (198)
Personalization

4.55/5 ★

Read Reviews (141)
Dashboard

3.78/5 ★

Read Reviews (131)
Templates

4.26/5 ★

Read Reviews (120)
Ticketing

4.35/5 ★

Read Reviews (70)
FEATURES RATINGS AND REVIEWS
Recording

4.31/5 ★

Read Reviews (198)
Personalization

4.55/5 ★

Read Reviews (141)
Dashboard

3.78/5 ★

Read Reviews (131)
Templates

4.26/5 ★

Read Reviews (120)
Ticketing

4.35/5 ★

Read Reviews (70)

IT and Other Capabilities

for Freshsales

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.93/5 ★

Read Reviews (513)
Data Import

3.91/5 ★

Read Reviews (1019)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.93/5 ★

Read Reviews (513)
Data Import

3.91/5 ★

Read Reviews (1019)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.63/5 ★

Read Reviews (147)
Email Support

4.60/5 ★

Read Reviews (117)
Chat Support

4.42/5 ★

Read Reviews (91)
24/7 Support

4.05/5 ★

Read Reviews (996)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.63/5 ★

Read Reviews (147)
Email Support

4.60/5 ★

Read Reviews (117)
Chat Support

4.42/5 ★

Read Reviews (91)
24/7 Support

4.05/5 ★

Read Reviews (996)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (57)
Analytics

4.53/5 ★

Read Reviews (208)
Custom Reports

3.91/5 ★

Read Reviews (914)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (57)
Analytics

4.53/5 ★

Read Reviews (208)
Custom Reports

3.91/5 ★

Read Reviews (914)

Software Failure Risk Guidance

?

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Vendor Profile Details

Company Name

Freshworks

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H