Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"We streamlined our sales process within just three months of using Freshsales. Being able to track a lead from start to closure and zero in on the progress of each deal from the deals pipeline is influential for our meetings. If you want an effectiv...e sales team, then Freshsales is a secret ingredient you must have." - Mary Ann Manzano
Freshsales, Less Annoying CRM, ClickUp, NetHunt CRM, Salesmate Sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Freshsales Customer wins, Customer success stories, Case studies
How can Freshsales optimize your Engagement Management Workflow?
How does Freshsales facilitate Communication Management?
What solutions does Freshsales provide for Workflow Management?
What makes Freshsales ideal for Lead Management?
How efficiently Does Freshsales manage your Contact List Management?
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We streamlined our sales process within just three months of using Freshsales. Being able to track a lead from start to closure and zero in on the progress of each deal from the deals pipeline is influential for our meetings. If you want an effective sales team, then Freshsales is a secret ingredie...nt you must have. |
|
Combining Freshsales with the company’s customer retention team at Manila has helped Progressive Direct retain over 15% of at-risk customers it identifies. Testimonial By Simon Lindsay |
|
Freshsales always helps us to be a step ahead and Workflows are the latest in that line. They think through everything and they listen to customers' ideas. I can't imagine my work without Freshsales. Testimonial By Davi de Paulo |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mary Ann Manzano Founder & Director Bluekore |
We streamlined our sales process within just three months of using Freshsales. Being able to track a lead from start to closure and zero in on the progress of each deal from the deals pipeline is influential for our meetings. If you want an effective sales team, then Freshsales is a secret ingredie...nt you must have. |
|
Simon Lindsay Managing Director Progressive Direct Insurance |
Combining Freshsales with the company’s customer retention team at Manila has helped Progressive Direct retain over 15% of at-risk customers it identifies. Testimonial By Simon Lindsay |
|
Davi de Paulo IT Manager Learning Genie Brasil |
Freshsales always helps us to be a step ahead and Workflows are the latest in that line. They think through everything and they listen to customers' ideas. I can't imagine my work without Freshsales. Testimonial By Davi de Paulo |
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Freshworks Inc. Introduces Enhanced AI Capabilities in Freshservice for Streamlined IT Management and Improved Employee Experience - Quiver Quantitative
Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now available as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
Girish Mathrubootham to exit Freshworks by December
Girish Mathrubootham, co-founder of Freshworks, will step down as Executive Chairman by December 1, 2025, to focus on Together Fund. Freshworks has appointed Roxanne Austin as the new Chairperson of the Board. Mathrubootham's departure is not due to any disagreements with the company.
Freshworks to Announce Second Quarter 2025 Financial Results on July 29, 2025
Freshworks will announce its second quarter 2025 financial results on July 29, 2025, with a live webcast scheduled for the same day to discuss the results and business highlights.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
