Freshsales Overview
This is a summary of the comprehensive capabilities and benefits of Freshsales based on over 8366 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshsales, Pipeline CRM, Agile CRM, Pipedrive, Zendesk Sell, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshsales is right for your needs? Our Cuspera AI engine can evaluate how Freshsales fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshsales supports business activities such as:
- Engagement Management
- Communication Management
- Workflow Management
- Lead Management
- Contact List Management
Freshsales can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Freshsales's capabilities include Recording, Personalization, Dashboard, etc.
Freshsales was founded in 2010. Computer Software Vertical is its biggest customer base.
Reviews
"Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier. " - Pradeep K
Cuspera Reviews
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Freshsales.
Use Cases
Peers recommend Engagement Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Freshsales.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with E-Mail |
4.83/5 ★ |
"...It helped me track campaigns, leads and deals in a neat, structured manner I could bundle and organise contact information exactly as needed Communication through system generated alerts/emails is very helpful Adding attachments to deals and all additional features made follow up a lot easier I can generate custom reports which proves handy when having close contact with customers...." Peer review by Cristina T, Customer Success Manager |
engaging and following up |
4.83/5 ★ |
"...Before we had enough problems to make visual follow-ups to our sales processes...." Peer review by Daniel Ernesto R, Marketing Manager, Retail |
engaging with scheduling & cadence |
4.43/5 ★ |
"...email tracking, click rate, campaign success rates, setting up follow up cadences, setting up campaigns, creating reports, creating dashboards for each segment, creating email templates, the ability to seamlessly transfer leads between executives, ability to set up tasks for others to follow up, etc...." Peer review by M JOSHUA BEN M, SDR |
Communication Management with E-Mail and Phone Calls |
4.71/5 ★ |
"...Earlier we used additional tool for tracking emails which was integrated with our gmail accounts...." Peer review by Jay S, Founder & Director, Marketing and Advertising |
tracking & monitoring communications |
4.85/5 ★ |
"...The email tracking, for instance, is really handy if you have team members sharing multiple accounts...." Peer review by Josh Fuller, Manufacturing |
sending & publishing communications |
4.61/5 ★ |
"...It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes...." Peer review by lazaro p, Gerente de gestión |
Workflow Management with E-Mail |
4.63/5 ★ |
"...Other benefits include a clean workflow for our sales team, able o view metrics easily and of course keeping everything organized...." Peer review by Tony L, CEO |
PEER EXPERIENCES | |
---|---|
Engagement Management with E-Mail |
4.83/5 ★ |
"...It helped me track campaigns, leads and deals in a neat, structured manner I could bundle and organise contact information exactly as needed Communication through system generated alerts/emails is very helpful Adding attachments to deals and all additional features made follow up a lot easier I can generate custom reports which proves handy when having close contact with customers...." Peer review by Cristina T, Customer Success Manager |
|
engaging and following up |
4.83/5 ★ |
engaging with scheduling & cadence |
4.83/5 ★ |
Communication Management with E-Mail and Phone Calls |
4.71/5 ★ |
"...Earlier we used additional tool for tracking emails which was integrated with our gmail accounts...." Peer review by Jay S, Founder & Director, Marketing and Advertising |
|
tracking & monitoring communications |
4.71/5 ★ |
sending & publishing communications |
4.71/5 ★ |
Workflow Management with E-Mail |
4.63/5 ★ |
"...Other benefits include a clean workflow for our sales team, able o view metrics easily and of course keeping everything organized...." Peer review by Tony L, CEO |
81+ more Business Use Cases
Our AI advisor, Wyz, harnessed 8366 insights from peers and experts to help you assess how these Freshsales use cases fit your CRM needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier. Testimonial By Pradeep K |
|
We didn't really know all the features we needed until we discovered Freshsales. So many new and beneficial features like email tracking, and lead scoring (which was entirely new and fascinating). The bulk editing within the application itself is a huge time-saver for our campaigns. Testimonial By Allison Sanka |
|
Being a startup, we wanted to use the best tool and not an old cumbersome one. Freshsales automated multiple business interactions through integrations and helped organize our sales process. A next-gen CRM like Freshsales was the one for our team. Testimonial By Joey Frasier |
CUSTOMERS | TESTIMONIALS |
---|---|
Pradeep K Founder & COO Niyati Technologies Pvt. Ltd |
Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier. Testimonial By Pradeep K |
Allison Sanka Director of Marketing Operations Planned Giving Marketing |
We didn't really know all the features we needed until we discovered Freshsales. So many new and beneficial features like email tracking, and lead scoring (which was entirely new and fascinating). The bulk editing within the application itself is a huge time-saver for our campaigns. Testimonial By Allison Sanka |
Joey Frasier Co-founder and COO Shortlist |
Being a startup, we wanted to use the best tool and not an old cumbersome one. Freshsales automated multiple business interactions through integrations and helped organize our sales process. A next-gen CRM like Freshsales was the one for our team. Testimonial By Joey Frasier |
Case Studies
COMPANY | CASE STUDIES |
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Case Study FundraisingBoxRead More |
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Case Study iDrive LogisticsRead More |
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Case Study ExplaraRead More |
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales Alternatives
Peer and Expert Opinion on Features
for Freshsales
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (198) |
Personalization | Read Reviews (141) |
Dashboard | Read Reviews (131) |
Templates | Read Reviews (120) |
Ticketing | Read Reviews (70) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (198) |
Personalization | Read Reviews (141) |
Dashboard | Read Reviews (131) |
Templates | Read Reviews (120) |
Ticketing | Read Reviews (70) |
IT and Other Capabilities
for Freshsales
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (513) |
Data Import | Read Reviews (1019) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (513) |
Data Import | Read Reviews (1019) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (147) |
Email Support | Read Reviews (117) |
Chat Support | Read Reviews (91) |
24/7 Support | Read Reviews (996) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (147) |
Email Support | Read Reviews (117) |
Chat Support | Read Reviews (91) |
24/7 Support | Read Reviews (996) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (57) |
Analytics | Read Reviews (208) |
Custom Reports | Read Reviews (914) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (57) |
Analytics | Read Reviews (208) |
Custom Reports | Read Reviews (914) |
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H