About Freshworks CRM

Freshworks CRM is a conversion rate optimization platform that helps to convert website visitors into paying customers. It helps to increase sales and revenue and enhance customer relationships.

It helps to analyze customer behavior using dynamic heatmaps, easily edit web pages with the visual editor, engage with visitors for feedback, custom targeting, and connects with powerful web services to sync visitor data in one place.

Freshworks CRM features include nurture and grow with the audience using powerful email campaigns, build and scale marketing automation with the customer journey, website tracking, optimize website, and increasing conversions, and much more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Freshworks CRM solves your CRM needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Freshworks CRM.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Launch New Products
  • Shorten Ramp Up Time
  • Scale Best Practices
  • Improve Visibility
  • Grow Market Share
  • Improve Consistency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Freshworks CRM.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with E-Mail

4.85/5

Read Reviews (386)

"...They will provide complete dashboard of all activities like as CRM, email tracking, call tracking and sales engagement etc...." Peer review by Sourav S, Retail Sales Consultant, Financial Services
engaging and following up

4.84/5

Read Reviews (319)

engaging with scheduling & cadence

3.89/5

Read Reviews (7)

Communication Management with E-Mail and Phone Calls

4.64/5

Read Reviews (302)

"...You will have a good way to make and save your crafted personalized emails and send them faster...." Peer review by Maegan D, QA Manager, Management Consulting
tracking & monitoring communications

4.88/5

Read Reviews (151)

sending & publishing communications

4.40/5

Read Reviews (142)

Workflow Management with E-Mail

4.63/5

Read Reviews (190)

"...Lovely interface, very easy to use and setup, good support, great features, control the workflow from Lead, opportunity, to a billed costumer...." Peer review by Alejandro H., Networking Manager, Telecommunications
PEER EXPERIENCES
Engagement Management with E-Mail

4.85/5

Read Reviews (386)

"...They will provide complete dashboard of all activities like as CRM, email tracking, call tracking and sales engagement etc...." Peer review by Sourav S, Retail Sales Consultant, Financial Services
engaging and following up

4.85/5

Read Reviews (319)

engaging with scheduling & cadence

4.85/5

Read Reviews (7)

Communication Management with E-Mail and Phone Calls

4.64/5

Read Reviews (302)

"...You will have a good way to make and save your crafted personalized emails and send them faster...." Peer review by Maegan D, QA Manager, Management Consulting
tracking & monitoring communications

4.64/5

Read Reviews (151)

sending & publishing communications

4.64/5

Read Reviews (142)

Workflow Management with E-Mail

4.63/5

Read Reviews (190)

"...Lovely interface, very easy to use and setup, good support, great features, control the workflow from Lead, opportunity, to a billed costumer...." Peer review by Alejandro H., Networking Manager, Telecommunications

68+ more Business Use Cases

Our AI advisor, Wyz, harnessed 7268 insights from peers and experts to help you assess how these Freshworks CRM use cases fit your CRM needs.

Popular Business Setting

for Freshworks CRM

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Freshworks CRM to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Freshworks CRM

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.32/5

Read Reviews (188)
Personalization

4.62/5

Read Reviews (130)
Dashboard

3.67/5

Read Reviews (116)
Templates

4.24/5

Read Reviews (105)
Alerts: popups & Notifications

3.25/5

Read Reviews (59)
FEATURES RATINGS AND REVIEWS
Recording

4.32/5

Read Reviews (188)
Personalization

4.62/5

Read Reviews (130)
Dashboard

3.67/5

Read Reviews (116)
Templates

4.24/5

Read Reviews (105)
Alerts: popups & Notifications

3.25/5

Read Reviews (59)

IT and Other Capabilities

for Freshworks CRM

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.93/5

Read Reviews (496)
Data Import

3.93/5

Read Reviews (929)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.93/5

Read Reviews (496)
Data Import

3.93/5

Read Reviews (929)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.61/5

Read Reviews (138)
Email Support

4.51/5

Read Reviews (104)
Chat Support

4.44/5

Read Reviews (95)
24/7 Support

4.03/5

Read Reviews (892)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.61/5

Read Reviews (138)
Email Support

4.51/5

Read Reviews (104)
Chat Support

4.44/5

Read Reviews (95)
24/7 Support

4.03/5

Read Reviews (892)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (40)
Analytics

4.62/5

Read Reviews (250)
Custom Reports

3.95/5

Read Reviews (861)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (40)
Analytics

4.62/5

Read Reviews (250)
Custom Reports

3.95/5

Read Reviews (861)

Failure Risk Guidance Security Report

?

for Freshworks CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshworks CRM

Vendor Profile Details

Company Name

freshworks

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

1250 Bayhill Drive, Suite 315, San Bruno, CA 94066

Employees

1001-5000

Social

Financials

Series G