Freshsales Overview
This is a summary of the comprehensive capabilities and benefits of Freshsales based on over 8366 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshsales, Pipeline CRM, Agile CRM, Pipedrive, Zendesk Sell, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshsales is right for your needs? Our Cuspera AI engine can evaluate how Freshsales fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshsales supports business activities such as:
- Engagement Management
- Communication Management
- Workflow Management
- Lead Management
- Contact List Management
Freshsales can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Freshsales's capabilities include Recording, Personalization, Dashboard, etc.
Freshsales was founded in 2010. Computer Software Vertical is its biggest customer base.
Reviews
"I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped... on a call with me to figure out a solution. " - Dylan T Eagle
Cuspera Reviews
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Freshsales.
Use Cases
Peers recommend Engagement Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Freshsales.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with E-Mail |
4.83/5 ★ |
"...The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on...." Peer review by Dave P, Owner, Internet |
| engaging and following up |
4.83/5 ★ |
"...Freashsales has helped us to automate a lot of processes like lead distribution, auto task creation followup and backup...." Peer review by Jeffin Idiculla, IT Specialist, Manage My Education |
| engaging with scheduling & cadence |
4.43/5 ★ |
"...Cadence Health was looking for a CRM that is intuitive, and can help the company engage better with its customers...." Case Study Cadence Health |
| Communication Management with E-Mail and Phone Calls |
4.71/5 ★ |
"...We especially like everything regarding email - tracking, ability to send emails from CRM etc . ...." Peer review by Sergey P., Project Manager, Design |
| tracking & monitoring communications |
4.85/5 ★ |
"...If i am talking about benefit so there is many benefit like email tracking, website activity tracking, lead management and smart sequence for mailer...." Peer review by Pratik R, Manager - Cloud Services, Information Technology and Services |
| sending & publishing communications |
4.61/5 ★ |
"...I am able to send bulk emails to prospects, import and manage large lists, customize data fields, and work with email templates quite easily...." Peer review by Dan S, Sr. Solutions Consultant, Computer Software |
| Workflow Management with E-Mail |
4.63/5 ★ |
"...We optimize and manage the large share using workflow automation in Freshsales...." Testimonial by Guy Brand, co-CEO, Big Shot |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with E-Mail |
4.83/5 ★ |
"...The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on...." Peer review by Dave P, Owner, Internet |
|
| engaging and following up |
4.83/5 ★ |
| engaging with scheduling & cadence |
4.83/5 ★ |
| Communication Management with E-Mail and Phone Calls |
4.71/5 ★ |
"...We especially like everything regarding email - tracking, ability to send emails from CRM etc . ...." Peer review by Sergey P., Project Manager, Design |
|
| tracking & monitoring communications |
4.71/5 ★ |
| sending & publishing communications |
4.71/5 ★ |
| Workflow Management with E-Mail |
4.63/5 ★ |
"...We optimize and manage the large share using workflow automation in Freshsales...." Testimonial by Guy Brand, co-CEO, Big Shot |
|
81+ more Business Use Cases
Our AI advisor, Wyz, harnessed 8366 insights from peers and experts to help you assess how these Freshsales use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution. Testimonial By Dylan T Eagle |
|
We love Freshsales. It’s fast, easy and intuitive. Workflows specifically eliminate manual work for us, so my team can spend more time calling and onboarding our prospects and clients. Testimonial By Bruce Kamm |
|
Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance. Testimonial By Phil Shelton |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dylan T Eagle Business Development PRO Lighting Group, INC |
I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution. Testimonial By Dylan T Eagle |
|
Bruce Kamm Chief Evolutionary Officer VirtualBarter |
We love Freshsales. It’s fast, easy and intuitive. Workflows specifically eliminate manual work for us, so my team can spend more time calling and onboarding our prospects and clients. Testimonial By Bruce Kamm |
|
Phil Shelton Chief Executive Officer Shelton Development Services |
Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance. Testimonial By Phil Shelton |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Progressive DirectRead More |
|
Case Study HiveXchangeRead More |
|
|
Case Study OmniPACSRead More |
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Freshsales to Increase sales & revenue and Enhance customer relationships
Freshsales Alternatives
Peer and Expert Opinion on Features
for Freshsales
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (198) |
| Personalization | Read Reviews (141) |
| Dashboard | Read Reviews (131) |
| Templates | Read Reviews (120) |
| Ticketing | Read Reviews (70) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (198) |
| Personalization | Read Reviews (141) |
| Dashboard | Read Reviews (131) |
| Templates | Read Reviews (120) |
| Ticketing | Read Reviews (70) |
IT and Other Capabilities
for Freshsales
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (513) |
| Data Import | Read Reviews (1019) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (513) |
| Data Import | Read Reviews (1019) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (147) |
| Email Support | Read Reviews (117) |
| Chat Support | Read Reviews (91) |
| 24/7 Support | Read Reviews (996) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (147) |
| Email Support | Read Reviews (117) |
| Chat Support | Read Reviews (91) |
| 24/7 Support | Read Reviews (996) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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