Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"Combining Freshsales with the company’s customer retention team at Manila has helped Progressive Direct retain over 15% of at-risk customers it identifies." - Simon Lindsay
Peer review evidence (same sources as the product rating summary)
"...The email is followed up with a series of follow-up calls, effectively targeted at qualifying the lead...." Case Study TRIBUS
"...We especially like everything regarding email - tracking, ability to send emails from CRM etc . ...." Peer review by Sergey P., Project Manager, Design
"...The sales campaigns are easy to set up and the workflows are just as easy...." Peer review by Josette Skilling, Chief Operations Officer, Member Splash
Freshsales, Less Annoying CRM, ClickUp, NetHunt CRM, Salesmate Sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Freshsales Customer wins, Customer success stories, Case studies
How can Freshsales optimize your Engagement Management Workflow?
How efficiently Does Freshsales manage your Communication Management?
How can Freshsales enhance your Workflow Management process?
How does Freshsales address your Lead Management Challenges?
What makes Freshsales ideal for Contact List Management?
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Combining Freshsales with the company’s customer retention team at Manila has helped Progressive Direct retain over 15% of at-risk customers it identifies. Testimonial By Simon Lindsay |
|
Sales Sequences is perfect for inbound and outbound sales emails. We have the flexibility to choose between Classic or Smart Sequence. With Sales Sequences, and website and in-app tracking integrated, Freshsales doubles as a powerful CRM and marketing software. Testimonial By Juan Quirós Carmona |
|
We integrated Web Forms into our site and it immediately improved our lead generation. Now each lead appears immediately in Freshsales and we can start working with it right away! If you have a form on your website make it a Web Form! Testimonial By Erik Endress |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Simon Lindsay Managing Director Progressive Direct Insurance |
Combining Freshsales with the company’s customer retention team at Manila has helped Progressive Direct retain over 15% of at-risk customers it identifies. Testimonial By Simon Lindsay |
|
Juan Quirós Carmona CEO Crowdence |
Sales Sequences is perfect for inbound and outbound sales emails. We have the flexibility to choose between Classic or Smart Sequence. With Sales Sequences, and website and in-app tracking integrated, Freshsales doubles as a powerful CRM and marketing software. Testimonial By Juan Quirós Carmona |
|
Erik Endress CEO GetShare911 |
We integrated Web Forms into our site and it immediately improved our lead generation. Now each lead appears immediately in Freshsales and we can start working with it right away! If you have a form on your website make it a Web Form! Testimonial By Erik Endress |
Lalamove - Transportation/Trucking/Railroad - Large
Woolacombe Bay Holiday Parks - Hospitality - Medium
DPD BeLux - Transportation/Trucking/Railroad - Very Large
Digitrips - Hospitality - Medium
University of Aberdeen - Education - Large
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Freshworks' new research reveals that mid-market companies lose 25% of their AI budget due to complexity, equating to $16.29 billion annually in the US. The report highlights challenges such as increased workload, integration issues, and the need for AI that delivers quick ROI. Freshworks emphasizes the importance of AI solutions that integrate seamlessly with existing systems to overcome these hurdles.
Freshworks conference: AI employee experience push gains steam as Freshservice accelerates
Freshworks is emphasizing AI-driven employee experiences at its conference, highlighting advancements in its Freshservice platform. The company is focusing on accelerating the adoption of AI technologies to enhance service management and improve user engagement.
Freshworks announces expanded IT service management capabilities
Freshworks has expanded its IT service management capabilities with the introduction of the no-code Freddy AI Agent Studio and the Model Context Protocol (MCP) Gateway. These enhancements allow organizations to create custom AI agents and integrate external context from third-party tools, enabling faster and more efficient service operations.
Freshworks Unveils AI Agent Studio in Freshservice to Unlock Service Transformation that Drives Compounding Business Growth
Freshworks has launched the AI Agent Studio within its Freshservice platform, aiming to revolutionize service operations. This new feature allows organizations to deploy custom AI agents quickly, enhancing service delivery and employee experience. The AI Agent Studio integrates with tools like Microsoft Teams and Workday, offering seamless, secure workflows. Freshworks emphasizes the agility and integration capabilities of its platform to address service challenges effectively.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
