Real-World Case Studies and Customer Success Stories with cux.io

CUX helped Rossmann boost checkout conversions by 2 percentage points. The team used behavioral analytics, heatmaps, and Conversion Waterfalls to... find and fix pain points in the e-commerce journey. They improved the checkout process by making key buttons more visible, reducing drop-offs. CUX insights also led to quick wins, like making ad banners clickable, which improved campaign results. Rossmann valued CUX for fast, data-backed answers and strong support.
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CUX helped LPP, a leading retail company, decode complex mobile user behavior for its Sinsay app. The team mapped 186... unique app views and enabled full behavioral analytics in just six days. Nearly 50% of sessions were loyalty-focused, revealing high user engagement. Insights led to fast UX improvements, like clearer progress indicators. LPP gained a competitive advantage by turning user insights into business growth.
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CUX helped an e-commerce brand boost conversions by 60% for 11 hours during a Women's Day campaign. The team used... CUX heatmaps and visit recordings to study user behavior. They found that sending social media traffic directly to product pages increased purchases. Personalized discount codes targeted returning visitors. The campaign matched real user journeys and led to high conversion rates.
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CUX helped Aniakruk. pl, a Polish jewelry retailer, boost campaign conversions by 3x. The team used heatmaps and behavioral analytics...to study user actions on Valentine’s Day campaign pages. They found users preferred filtering options and identified pain points with the price slider. Insights led to campaign segmentation and filter redesign, driving higher engagement and sales.
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CUX helped LPP, a major retail company, improve their Sinsay mobile app. LPP had lots of data but struggled to... turn analytics into action. CUX enabled full behavioral analytics in just six days, mapping 186 unique app views. The team found that nearly half of sessions were loyalty-driven, and key purchase intent signals came from cart interactions. These insights led to fast UX improvements and a stronger loyalty strategy.
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CUX helped an e-commerce client boost conversions by analyzing user behavior. The team used heatmaps and visit recordings to compare... new and returning shoppers. They found that sending social media traffic to product pages, not the home page, increased purchases. A Women's Day campaign targeted returning visitors with special discount codes. The campaign achieved a 60% conversion rate for nearly 11 hours.
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CUX helped Rossmann improve their e-commerce site. The team used CUX to analyze user behavior and find pain points in... the checkout process. They found that 40% of users missed a key button, so they changed the process. This led to a 2 percentage point increase in checkout conversions. CUX also helped Rossmann fix issues with ad campaigns and optimize mobile and desktop experiences. The company now uses CUX for ongoing mobile app analytics and targeted improvements.
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CUX helped Ania Kruk, a Polish jewelry retailer, analyze user behavior on their Valentine’s Day campaign pages. Using heatmaps and... rage click analysis, they identified that users preferred filtering options but faced issues with the price slider. Insights from these tools led to a threefold increase in campaign conversion rates. The findings shaped future campaign strategies and recommended improvements to site usability.
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CUX analyzed aniakruk. pl's Valentine's Day campaign using heatmaps and behavioral segmentation. The study found users focused on filtering options,...not individual products. Rage clicks revealed frustration with the price slider and menu navigation. CUX recommended segmenting campaigns by product price and improving the slider's usability. These insights aim to boost conversion rates and enhance user experience.
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CUX helped PZU Group cut user frustration by 70% in just 4 months. Using behavioral analytics, heatmaps, and session recordings,... PZU identified pain points in their website journey. Clicks to the "My PZU" page rose from 0.6% to 8% after making the button more visible. Contact form submissions increased 2.5 times with better placement. The average number of pages visited before finding the contact form dropped by 17.75%. CUX enabled a data-driven, fast optimization process, reducing the timeline from a year to 4 months.
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CUX helped ERGO Hestia, a leading insurance provider, simplify their website user experience. The site was complex and hard to... navigate, hurting lead generation. CUX used behavioral analytics, heatmaps, and expert consultations to guide a homepage redesign. The changes funneled 15% more traffic to product pages, increased purchase intent by 50%, and boosted 'Request a Call' leads by 37%. User engagement and qualified leads improved, making the site easier for customers to use.
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CUX helped ERGO Hestia, a leading insurance provider, simplify their website's user journey. The site was complex, making it hard... for visitors to find key products. CUX used behavioral data and expert consultations to guide a homepage redesign. This led to a 15% increase in traffic to product pages and a 50% rise in purchase intent. Lead form conversions grew by 37%, and more users showed high engagement. The ERGO Hestia team also gained new analytics skills for ongoing optimization.
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CUX helped PZU Group cut user frustration by 70% in just 4 months. The team used behavioral analytics to find... pain points in the website journey, especially around the “My PZU” button and contact form. Clicks to the “My PZU” page jumped from 0.6% to 8% after making the button more visible. Contact form submissions rose 2.5× after repositioning it. Users found what they needed faster, with a 17.75% drop in pages visited before reaching the contact form. The optimization process was three times faster than before.
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PZU Group, a large financial institution in Poland, wanted to improve their website's user experience. They used CUX's advanced features... to identify user frustrations and optimize the customer journey. Initially, they planned a 12-month analysis, but with CUX, they completed it in 4 months. Results included a 70% decrease in frustration on key pages, a 13x increase in CTA click conversion, and a 2.5x increase in website interaction.
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CUX helped a leading clothing brand boost return on ad spend by 5×. The brand used CUX to track customer... journeys with heatmaps and visit recordings. They found that most buyers visited the site three times before buying and often used the cart as a wishlist. By targeting ads to users who visited at least three times and tailoring content to their search terms, the brand cut wasted ad spend and increased engagement. This behavior-driven remarketing strategy led to much higher sales efficiency.
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CUX helped a leading footwear company fix low conversion rates in just two days. The team used behavioral analytics to... find friction points in the mobile user journey. They discovered intrusive pop-ups and hard-to-close banners blocked purchases. Quick changes to the site removed distractions and made buying easier. Conversion rates rose and user frustration dropped, all without costly ad campaigns.
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CUX helped a leading clothing brand boost their return on ad spend by 5×. The brand used CUX to analyze... customer journeys and identify key behaviors, like repeat visits and internal search use. They found that most buyers visited the site three times before purchasing. Using these insights, the brand created targeted remarketing campaigns. This approach increased customer engagement and reduced wasted ad spend.
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A clothing company wanted to understand customer behavior on their website to boost sales. They used CUX to analyze customer... journeys with visit recordings and heatmaps. This helped them optimize their remarketing strategy. As a result, they achieved a 5x increase in ROAS and reduced wasted ad spend.
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CUX helped T-Mobile recover a 68% drop in conversion rates overnight. T-Mobile used CUX analytics to find a pricing mismatch... between landing and cart pages. The team integrated CUX with Google Tag Manager for better data. Conversion Waterfalls mapped user journeys and pinpointed drop-off points. T-Mobile fixed the issue and restored conversion rates fast.
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T-Mobile used CUX to fix a sudden drop in conversion rates during a campaign. They found users were leaving at... the cart due to a pricing mismatch between the landing page and cart. CUX analytics and Google Tag Manager integration helped T-Mobile spot the issue fast. They restored conversion rates overnight, achieving a 68% recovery. The team now uses data-driven insights to improve user journeys and prevent future drops.
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CUX helped T-Mobile, a leading telecom provider in Poland, boost their conversion rate using analytics. T-Mobile noticed a sudden drop... in conversions during a campaign. They used CUX features like Conversion Waterfall and user behavior analysis to find the problem. By analyzing user journeys and visit recordings, they quickly identified and fixed the issue. This led to improved conversion rates and better campaign results.
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T-Mobile in Poland faced a drop in conversion rates during a campaign. They used CUX analytics to find the problem.... The issue was a mismatch between the landing page offer and the cart offer. This caused users to abandon their purchases. By fixing this, T-Mobile restored their conversion rates.
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CUX helped Volkswagen Financial Services boost leads by 45% through expert behavioral analytics. VWFS improved their vehicle financing calculator, fixed... navigation and form issues, and tailored the site for business users. Visits to the calculator rose by 9%, and mobile clicks on the calculator button jumped 34%. Form conversions increased by 30%, and business content engagement doubled. These quick wins led to higher customer satisfaction and business growth.
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CUX helped Volkswagen Financial Services improve their website user experience. VWFS faced issues with low visibility of financing tools, poor... navigation, and form usability. CUX used behavioral analytics to identify and fix these problems. VWFS saw a 45% increase in leads, a 34% rise in mobile calculator clicks, and a 30% boost in form conversions. Business user engagement doubled after site changes.
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Volkswagen Financial Services (VWFS) wanted to improve their website's user experience, focusing on their vehicle financing calculator. They partnered with... CUX for an expert audit to gain insights into user behavior. CUX provided actionable data and recommendations, leading to significant improvements. Changes included better visibility of financing options and enhanced user engagement. These optimizations resulted in a 7% increase in visits to the calculator and a 34% increase in mobile clicks on the "Go to calculator" button.
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Rossmann, a large beauty supply chain in Europe, wanted to improve their online presence. They partnered with CUX to analyze... customer behavior on their website and mobile app. The goal was to enhance the digital experience and maintain their market leader position. They focused on understanding the customer journey and identifying conversion bottlenecks. By optimizing the checkout process, they increased conversion rates by 2 percentage points. They also used CUX to identify and address issues in an advertising campaign, improving user engagement.
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Aniakruk. pl, a Polish jewelry brand, partnered with CUX to improve their campaign strategy. They aimed to enhance engagement and...conversions by analyzing user behavior. CUX used heatmaps and analytics to study user interactions during a Valentine's Day campaign. The analysis showed increased user engagement and highlighted areas for improvement. The insights helped Aniakruk.pl refine their future campaigns.
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A major player in the footwear industry faced low conversion rates despite good traffic. They initially focused on abandoned cart... strategies but overlooked user journey analysis. By using CUX's analytical tools, they discovered issues with mobile user experience, such as intrusive pop-ups and complicated navigation. Quick wins were implemented, like simplifying the purchase process for marketplace visitors. This led to increased conversion rates and improved user satisfaction, achieved with just two days of design and programming work.
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An e-commerce client used CUX to understand user behavior and design a Women's Day campaign. They analyzed visit recordings and... heatmaps to map customer behavior from social media. The campaign achieved a 60% conversion rate for 11 hours. They found that starting customer journeys from product pages increased sales success. They also used discount codes for returning social media visitors. This data-driven approach led to high conversion rates.
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