Real-World Case Studies and Customer Success Stories with cux.io

CUX Digital Experience Analytics Platform helped LPP improve their Sinsay mobile app. LPP needed to understand user behavior and connect... loyalty actions to revenue. CUX enabled full behavioral analytics in just six days, mapping 186 unique app views. The team found that nearly 50% of sessions were loyalty-driven. Insights led to fast UX improvements and a better mobile experience.
Show More..

CUX Digital Experience Analytics Platform helped Aniakruk. pl, a Polish jewelry retailer, improve their seasonal campaign performance. The team used...heatmaps and behavioral analytics to study user interactions on Valentine’s Day campaign pages. They found users preferred filtering options and identified pain points with the price slider. By acting on these insights, Aniakruk.pl achieved a 3x increase in campaign conversion rates. The findings also shaped future campaign strategies and website improvements.
Show More..

CUX Digital Experience Analytics Platform helped Rossmann improve their e-commerce site. Rossmann wanted to understand user behavior and fix checkout... drop-offs. CUX analyzed the full customer journey, including mobile and desktop differences. They found a key issue in the payment process and made a change that increased checkout conversions by 2 percentage points. CUX also helped Rossmann fix ad campaign frustrations and optimize purchasing paths for better user experience.
Show More..

CUX analyzed the Valentine's Day campaign for aniakruk. pl, a Polish jewelry brand. They compared general site traffic to campaign-specific...traffic using heatmaps. The analysis showed a natural flow of customers but low engagement with individual products. Filtering campaign-only traffic revealed more user involvement but still low product interaction. Customers focused on filtering options, indicating they struggled to find desired products. This insight helps design better future campaigns.
Show More..

CUX Digital Experience Analytics Platform helped ERGO Hestia improve their website user experience. The site was complex and hard to... navigate, making it tough for users to find key insurance products. CUX used behavioral data and expert consultations to guide a homepage redesign. The changes funneled 15% more traffic to product pages, increased purchase intent by 50%, and boosted 'Request a Call' leads by 37%. ERGO Hestia's team also gained new analytics skills for ongoing optimization.
Show More..

CUX Digital Experience Analytics Platform helped PZU Group improve their website. PZU used CUX to find user pain points and... optimize the customer journey. Clicks to the “My PZU” page increased from 0.6% to 8%. Contact form submissions rose by 2.5 times. The average number of pages visited before finding the contact form dropped by 17.75%. Frustration on key pages fell by 70% in just 4 months. The optimization process was three times faster than before.
Show More..

PZU Group, a large financial institution in Poland, wanted to improve their website's user experience. They used CUX's advanced features... to identify user frustrations and optimize the customer journey. Initially, they planned a 12-month analysis, but with CUX, they completed it in 4 months. Results included a 70% decrease in frustration on key pages, a 13x increase in CTA click conversion, and a 2.5x increase in website interaction.
Show More..

CUX Digital Experience Analytics Platform helped T-Mobile Poland recover from a sudden drop in conversion rates during a campaign. T-Mobile used CUX... to analyze user behavior and found a pricing discrepancy between the landing page and the cart. The team fixed the issue and restored conversion rates. CUX’s integration with Google Tag Manager gave T-Mobile a full view of user journeys. T-Mobile achieved a 68% overnight recovery in conversions.
Show More..

CUX helped T-Mobile, a leading telecom provider in Poland, boost their conversion rate using analytics. T-Mobile noticed a sudden drop... in conversions during a campaign. They used CUX features like Conversion Waterfall and user behavior analysis to find the problem. By analyzing user journeys and visit recordings, they quickly identified and fixed the issue. This led to improved conversion rates and better campaign results.
Show More..

T-Mobile in Poland faced a drop in conversion rates during a campaign. They used CUX analytics to find the problem.... The issue was a mismatch between the landing page offer and the cart offer. This caused users to abandon their purchases. By fixing this, T-Mobile restored their conversion rates.
Show More..

CUX Digital Experience Analytics Platform helped Volkswagen Financial Services improve their website user experience. VWFS faced issues with low visibility... of financing tools, poor navigation, and form usability problems. CUX used heatmaps and behavioral analytics to identify and fix these issues. VWFS saw a 45% increase in leads from improved filtering, a 7-9% rise in calculator visits, an 8% drop in user drop-offs, and a 34% increase in mobile clicks to the calculator. The changes led to higher customer satisfaction and business growth.
Show More..

Volkswagen Financial Services (VWFS) wanted to improve their website's user experience, focusing on their vehicle financing calculator. They partnered with... CUX for an expert audit to gain insights into user behavior. CUX provided actionable data and recommendations, leading to significant improvements. Changes included better visibility of financing options and enhanced user engagement. These optimizations resulted in a 7% increase in visits to the calculator and a 34% increase in mobile clicks on the "Go to calculator" button.
Show More..

CUX Digital Experience Analytics Platform helped a leading clothing brand understand customer behavior on their website. The brand used CUX... to track user journeys, identify key conversion patterns, and map search-driven buying behavior. Insights showed that most purchases happened after three visits and that the cart was often used as a wishlist. By targeting users who visited at least three times and aligning ads with their search terms, the brand achieved a 5× increase in return on ad spend and reduced wasted ad spend.
Show More..

A clothing company wanted to understand customer behavior on their website to boost sales. They used CUX to analyze customer... journeys with visit recordings and heatmaps. This helped them optimize their remarketing strategy. As a result, they achieved a 5x increase in ROAS and reduced wasted ad spend.
Show More..

Beeeffective used the CUX Digital Experience Analytics Platform to better understand user behavior and improve marketing results for their clients. They wanted to... go beyond traffic numbers and see real customer journeys, motivations, and pain points. CUX helped them map conversion paths, analyze home page drop-offs, and study shopping paths after adding products to the cart. The agency completed CUX certification, received mentoring, and used heatmaps and visit recordings. As a result, they identified key pain points, confirmed issues with quantitative data, and suggested improvements for their clients' websites.
Show More..

Beeffective agency wanted to improve their marketing effectiveness by understanding user behavior. They used CUX's qualitative analysis tool to complement... Google Analytics. The agency mapped customer journeys and analyzed user behavior on key pages. They discovered pain points and compared them with competitors. The results helped them suggest improvements. The agency plans to continue analyzing data to verify changes.
Show More..

CUX Digital Experience Analytics Platform helped an e-commerce client boost campaign results. The team used CUX heatmaps and visit recordings... to study user behavior. They found that sending social media traffic to product pages increased conversions. Personalized discount codes targeted returning visitors. The Women’s Day campaign achieved a 60% conversion rate for nearly 11 hours.
Show More..

CUX Digital Experience Analytics Platform helped a major footwear company fix low conversion rates. The company had steady website traffic... but few sales, especially on mobile. CUX analyzed user behavior and found friction from pop-ups and hard-to-close banners. In just two days, the team removed distractions and simplified the buying process. Conversion rates increased and user frustration dropped. The company saved money by not running extra campaigns.
Show More..

Rossmann, a large beauty supply chain in Europe, wanted to improve their online presence. They partnered with CUX to analyze... customer behavior on their website and mobile app. The goal was to enhance the digital experience and maintain their market leader position. They focused on understanding the customer journey and identifying conversion bottlenecks. By optimizing the checkout process, they increased conversion rates by 2 percentage points. They also used CUX to identify and address issues in an advertising campaign, improving user engagement.
Show More..

Aniakruk. pl, a Polish jewelry brand, partnered with CUX to improve their campaign strategy. They aimed to enhance engagement and...conversions by analyzing user behavior. CUX used heatmaps and analytics to study user interactions during a Valentine's Day campaign. The analysis showed increased user engagement and highlighted areas for improvement. The insights helped Aniakruk.pl refine their future campaigns.
Show More..

A major player in the footwear industry faced low conversion rates despite good traffic. They initially focused on abandoned cart... strategies but overlooked user journey analysis. By using CUX's analytical tools, they discovered issues with mobile user experience, such as intrusive pop-ups and complicated navigation. Quick wins were implemented, like simplifying the purchase process for marketplace visitors. This led to increased conversion rates and improved user satisfaction, achieved with just two days of design and programming work.
Show More..

An e-commerce client used CUX to understand user behavior and design a Women's Day campaign. They analyzed visit recordings and... heatmaps to map customer behavior from social media. The campaign achieved a 60% conversion rate for 11 hours. They found that starting customer journeys from product pages increased sales success. They also used discount codes for returning social media visitors. This data-driven approach led to high conversion rates.
Show More..