Field service management solutions designed for maintenance and repair service
Consumer Electronics Case Studies and Success Stories with CSOne
CASE STUDY レイヤードジャパン株式会社
CSOne helped レイヤードジャパン株式会社 improve after-sales service for their LED displays. The company faced problems with manual repair tracking and data entry errors as repair volume grew. CSOne enabled barcod...e/QR scanning for serial numbers, making data entry faster and more accurate. The system also centralized repair data, making it easy to search past cases. Staff now use iPads and phones to enter data on-site, reducing double entry and saving time. These changes made service faster and improved customer satisfaction.
Transportation/Trucking/Railroad Case Studies and Success Stories with CSOne
CASE STUDY 匿名 物流会社 設置・メンテナンスサービス会社
CSOne helped a logistics and maintenance service company manage field service operations. The company needed to handle installation, repairs, inspections, and after-sales service in one system. CSOne... provided standard features for service work, maintenance, and inventory management. The system allowed on-site reporting and electronic signatures using smartphones and tablets. The company could implement CSOne quickly and use it to collect and analyze failure data for better service quality.
Retail Case Studies and Success Stories with CSOne
CASE STUDY 株式会社 西友
CSOne helped 株式会社 西友 manage all transactions end to end. The system improved their data utilization platform. They used CSOne for equipment maintenance and field service management. This led to bette...r control and efficiency in their operations. The case highlights CSOne's value for large retail companies needing integrated management solutions.
CSOne helped 株式会社 西友 manage all transactions and data in one place. The company used CSOne and PMOne to handle construction, facility management, and procurement. They replaced old systems to improve... project and budget management. Now, they can track projects from start to finish and manage contracts, payments, and reports digitally. Users say the new system is easy to use and saves time.
Utilities Case Studies and Success Stories with CSOne
CASE STUDY 三井倉庫ロジスティクス株式会社
CSOne helped 三井倉庫ロジスティクス株式会社 improve the quality of their coffee machine installation and maintenance services. The company used CSOne to manage after-sales service, call center operations, and field... repairs. They outsourced service operations, standardized processes, and reduced fixed and variable costs. CSOne enabled better inventory management and improved service quality for home appliances, commercial equipment, and medical devices.
Computer & Network Security Case Studies and Success Stories with CSOne
CASE STUDY Takt Machine Service Co., Ltd
CSOne helped 株式会社 タクト・マシン・サービス upgrade their onsite ICT/OA equipment management system in just 4 months. Before CSOne, slow servers and scattered information caused delays and mistakes. With CSOne, t...hey now manage all onsite work, parts, and schedules in one system. Staff can change system settings without coding or outside help. Schedule management is much faster and easier. The company saw big gains in productivity and service quality.
Consumer Services Case Studies and Success Stories with CSOne
CASE STUDY 東洋産業株式会社
CSOne helped 東洋産業株式会社 replace their old legacy system. The company used CSOne to manage sales and service records in one place. This made their work easier and safer. They reduced paper use and impro...ved cost management with API links. Now, all project data is managed in CSOne, making it more accurate. The company expects better teamwork and easier data analysis in the future.
CSOne helped ライフホーム株式会社 solve problems with their field service management. Before CSOne, their systems were disconnected and hard to manage. CSOne unified sales support, scheduling, and customer man...agement. Mobile reporting and electronic signatures reduced double work. Online booking and chatbots improved customer experience. The company grew from 5 to over 50 users on CSOne, making their work faster and more reliable.
CSOne helped ジャパンベストレスキューシステム株式会社 improve CRM and ERP operations. The company managed over 1.5 million members and 15 million transaction records. CSOne unified member data, automated accounting, and... improved system speed. The new system reduced processing times to less than one-tenth of the old system. Staff reported better search speed and smoother operations after launch.
Telecommunications Case Studies and Success Stories with CSOne
CASE STUDY アビコム・ジャパン株式会社
CSOne helped アビコム・ジャパン株式会社 manage airport radio service operations. Before CSOne, they used over 10 Excel and Access files for device and repair tracking. CSOne unified inventory, repair, and loan ma...nagement in one system. The company reduced paperwork by using electronic signatures and digital reports. Information sharing improved between outsourced partners. Staff saved time and cut duplicate work by centralizing data.
Manufacturing Case Studies and Success Stories with CSOne
CASE STUDY 株式会社加藤工機
CSOne helped 株式会社加藤工機 improve internal controls and standardize business workflows. The company used CSOne to manage after-sales service, equipment maintenance, and customer information. Before CSOne..., work was not standardized and information was siloed. With CSOne, managers can now see the status of all service cases instantly. The company unified customer and equipment data, making work smoother and more efficient. The team customized CSOne layouts and settings themselves, leading to a successful rollout and high satisfaction.
CSOne helped トロテック・レーザー・ジャパン株式会社 unify multiple business systems into one platform. The company used CSOne to manage sales, repairs, and maintenance contracts more efficiently. CSOne enabled remote w...ork, reduced double data entry, and improved information sharing. The system also supported compliance with new invoice and electronic record laws. As a result, the speed of creating important documents increased, and the company could handle more business with the same staff.
CSOne helped 株式会社 神戸製鋼所 機械事業部門 improve after-sales service for their machinery. They used CSOne to cut indirect work time, boost customer satisfaction, and increase regular maintenance rates. The sys...tem enabled automatic maintenance planning, IoT-based data collection, and electronic management of service records. Staff now use tablets for on-site data entry and customer signatures. This led to better efficiency and faster, higher-quality customer responses.
CSOne helped 株式会社ダイフク クリーンルーム事業部 improve their field service management. They used CSOne to standardize overseas parts ordering and export processes. The system made it easier to share information in... multiple languages. Using CSOne, they sped up estimates and reduced the workload for estimate tasks. They also cut down on manual work by automating drawing creation and parts management.
CSOne helped レイヤードジャパン株式会社 improve efficiency in their repair process. They used barcode and QR integration for managing預かり修理 (in-house repairs). The company saw better workflow and faster handling o...f repair cases. CSOne made it easier to track and manage repair items. This led to smoother operations for their service team.
CSOne helped 株式会社サタケ manage repairs and maintenance for food processing machines. The company used CSOne to simplify support card creation and automate fee calculations. Repair history is now managed... in one place, making it easier to handle claims and speed up repairs. Labor hours dropped because all repair tasks are managed in CSOne, cutting out double entry and mistakes. Staff can now focus on repairs, avoid errors, and respond to customers faster.
CSOne helped 昭和鉄工株式会社 replace an old, 20-year-old system that managed sales and service for boilers and heaters. The company needed a modern solution to support a lifecycle business model and improve... customer relationships. CSOne provided CRM and ERP features, cloud-based access, and multi-device support. This allowed smooth remote work and reduced costs compared to on-premise systems. The company now benefits from standardized quoting and better sales forecasting.
Other Industry Case Studies and Success Stories with CSOne
CASE STUDY 株式会社ウイルテック
CSOne helped 株式会社ウイルテック manage many repair service projects for different products. Before CSOne, they used separate files and formats for each client, making it hard to track progress and share info...rmation. With CSOne, they set custom management items for each project and controlled access for different users. Now, they manage schedules, reports, and images in one system. This made reporting and data extraction much faster and easier for their team.
