CSOne Overview

CSOne streamlines field service operations for maintenance and repair service providers. It enhances user productivity by offering tools tailored to manage fieldwork efficiently. A key feature is its ability to coordinate scheduling and dispatching, ensuring technicians are optimally deployed. The software also facilitates real-time communication and updates between field teams and office staff, reducing downtime and improving service response times. With a focus on industry-specific needs, CSOne is already applied across various sectors, proving its adaptability and effectiveness. Its impact is evident in the increased profitability and efficiency reported by its global user base.

Use Cases

Customers recommend Sales Document Management, Social Media Analytics, Renewal Management, as the business use cases that they have been most satisfied with while using CSOne.

Other use cases:

  • Trade Show Marketing
  • Payment Management
  • Lifetime Value Management
  • Rating And Review Management
  • Helpdesk Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using CSOne.

Other priorities:

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CSOne Use-Cases and Business Priorities: Customer Satisfaction Data

CSOne works with different mediums / channels such as Mobile. Offline. and Trade Shows.

Reviews

"...Designed for maintenance and repair service providers to automate the management of contracts, inventory, and more...." Peer review from Libran Business Systems

CSOne, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CSOne is field service management software designed for maintenance and repair providers. Productivity of thousands of users worldwide has been successfully improved by it.

CSOne Customer wins, Customer success stories, Case studies

How can CSOne enhance your Sales Document Management process?

11 buyers and buying teams have used Cuspera to assess how well CSOne solved their Field Service Management needs. Cuspera uses 122 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Takt Machine Service Co., Ltd - Computer & Network Security

CSOne helped 株式会社 タクト・マシン・サービス upgrade their onsite ICT/OA equipment management system in just 4 months. Before CSOne, slow servers and scattered information caused delays and mistakes. With CSOne, t...hey now manage all onsite work, parts, and schedules in one system. Staff can change system settings without coding or outside help. Schedule management is much faster and easier. The company saw big gains in productivity and service quality.

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株式会社 神戸製鋼所 機械事業部門 - Manufacturing

CSOne helped 株式会社 神戸製鋼所 機械事業部門 improve after-sales service for their machinery. They used CSOne to cut indirect work time, boost customer satisfaction, and increase regular maintenance rates. The sys...tem enabled automatic maintenance planning, IoT-based data collection, and electronic management of service records. Staff now use tablets for on-site data entry and customer signatures. This led to better efficiency and faster, higher-quality customer responses.

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レイヤードジャパン株式会社 - Consumer Electronics

CSOne helped レイヤードジャパン株式会社 improve after-sales service for their LED displays. The company faced problems with manual repair tracking and data entry errors as repair volume grew. CSOne enabled barcod...e/QR scanning for serial numbers, making data entry faster and more accurate. The system also centralized repair data, making it easy to search past cases. Staff now use iPads and phones to enter data on-site, reducing double entry and saving time. These changes made service faster and improved customer satisfaction.

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株式会社 西友 - Retail

CSOne helped 株式会社 西友 manage all transactions and data in one place. The company used CSOne and PMOne to handle construction, facility management, and procurement. They replaced old systems to improve... project and budget management. Now, they can track projects from start to finish and manage contracts, payments, and reports digitally. Users say the new system is easy to use and saves time.

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三井倉庫ロジスティクス株式会社 - Logistics

CSOne helped 三井倉庫ロジスティクス株式会社 improve the quality of their coffee machine installation and maintenance services. The company used CSOne to manage after-sales service, call center operations, and field... repairs. They outsourced service operations, standardized processes, and reduced fixed and variable costs. CSOne enabled better inventory management and improved service quality for home appliances, commercial equipment, and medical devices.

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匿名 物流会社 設置・メンテナンスサービス会社 - Transportation/trucking/railroad

CSOne helped a logistics and maintenance service company manage field service operations. The company needed to handle installation, repairs, inspections, and after-sales service in one system. CSOne... provided standard features for service work, maintenance, and inventory management. The system allowed on-site reporting and electronic signatures using smartphones and tablets. The company could implement CSOne quickly and use it to collect and analyze failure data for better service quality.

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lightning

Peers used CSOne for sales document management and social media analytics

CSOne Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.46/5 ★

Read Reviews (25)
Analytics

3.65/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.46/5 ★

Read Reviews (25)
Analytics

3.65/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for CSOne

Top Failure Risks for CSOne

CSOne Profile

Company Name

CSOne

Company Website

https://csone.biz/en/

HQ Location

Employees

NA

Social

Facebook Linkedin

Financials

NA