Customer stories

Product Business Settings

Coveo is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services industries and is widely used by Enterprise, Mid Market, and Small Business.

Integrations

Other Demand Generation
Project Management
Live Chat
Calendar

Coveo Product Overview

Coveo Platform™ powers individualized, connected experiences to delight customers and augment employee skills. Superior business outcomes are driven by this technology.

How satisfied the customers are with Coveo use-cases

Reviews

"Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements." - Anna Dorbyk
"Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access." - Kennen Warmack

Coveo Customer Insights, Testimonials and Case Studies

What benefits does Coveo offer for Content Management?

How does Coveo facilitate Engagement Management?

What Are the key features of Coveo for Knowledge Management?

How does Coveo address your Onboarding Challenges?

How does Coveo address your Products & Pricelist Management Challenges?

What is Coveo?

Coveo is a cloud-based platform for making digital experiences more intelligent, and provides specific software built on that platform. It enables customers to deliver the relevant experiences that people expect in the new digital economy. It is designed to help businesses to unlock the power of search to maximize performance. It provides tangible value to customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

Its cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences. It securely connects and unifies information from across on-premise and cloud applications and automatically suggests relevant information, experts, products and services to customers as they self-serve and to employees as they work, enabling businesses to harness the full value of their IP and empower their workers with the unified and secure knowledge access.

What is Coveo used for?

Coveo is a Personalization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Content Management, Engagement Management and Knowledge Management .

What are the top features of Coveo?

Personalization, Predictive search and Recording are some of the top features of Coveo.

Who uses Coveo?

Coveo is used by Computer Software, Mechanical Or Industrial Engineering and Information Technology And Services among other industries.

What are Coveo alternatives?

RichRelevance, Algonomy, HYPERISE and Rightmessage are popular alternatives for Coveo.

Where is Coveo located?

Coveo is headquartered at 415 Mission St, 37th Floor, San Francisco, CA 94105, United States.

12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.

CUSTOMERS TESTIMONIALS
Coveo testimonial

Anna Dorbyk

Global Director, Channels

Manulife

Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk
Coveo testimonial

Kennen Warmack

Director of Support

Medallia

Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
Coveo testimonial

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands

Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
CUSTOMERS TESTIMONIALS
Coveo testimonial

Anna Dorbyk

Global Director, Channels

Manulife

Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk
Coveo testimonial

Kennen Warmack

Director of Support

Medallia

Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
Coveo testimonial

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands

Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
 

Coveo Solutions Inc (CVOSF) Q3 2026 Earnings Call Highlights: Record ...

Coveo Solutions Inc reported record subscription growth in Q3 2026, with total revenue reaching $38 million, a 12% increase year-over-year. The company secured major contracts with GE, Liberty Mutual..., and a Fortune 500 industrial leader. Coveo expanded over 80 subscriptions with existing customers like Deloitte and United Airlines. A strategic partnership with Deloitte and a memorandum with the Canadian government were announced to enhance digital services using Coveo AI.

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Business Case for Site Search: How Lexmark Chose the Right AI Search Platform

Lexmark selected Coveo's AI-powered search platform to enhance its digital customer experience and future-proof its technology investments. The decision followed a detailed evaluation process, includ...ing cross-functional collaboration and a scorecard approach, which highlighted Coveo's ability to meet Lexmark's business needs. Early implementation results have shown positive feedback, particularly in improving internal sales enablement through intent-based search capabilities.

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Coveo AI Selected by Docusign to Power Next-Generation ... - Newswire

Docusign has selected Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This collaboration aims to improve self-service success, streamline agent workflows, and en...sure consistent, relevant answers. Coveo's platform will provide scalability and intelligence to optimize Docusign's support operations, improving both agent and customer experiences.

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SAP Concur - Computer Software - Very Large

Coveo AI-Relevance Platform helped SAP Concur cut case volumes by 20% and reduce search queries per visit by 80%. SAP Concur unified knowledge with AI, improving customer retention and operational ef...ficiency. Generative AI delivered fast, accurate service for millions of users. Personalization and automation boosted customer satisfaction and loyalty. SAP Concur saw a 64% reduction in content gaps and a 31% decline in case submits per 1,000 search sessions.

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SAP Concur - Computer Software

Coveo helped SAP Concur reduce case volumes by 31% using GenAI. SAP Concur used Coveo's AI search, recommendations, and Generative Answering across support and self-service channels. The solution uni...fied knowledge and expanded to multiple use cases, including customer community and internal knowledge base. SAP Concur improved customer service efficiency and reduced annual cost-to-serve. Millions of users now get faster, more accurate answers, boosting customer retention.

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Fasken - Legal Services

Coveo Relevance Cloud helped Fasken, a large law firm, improve its online presence. Site visitors struggled to find information on Fasken’s website and often used Google instead. Fasken implemented C...oveo and Sitecore to make content easier to find and navigation more intuitive. The firm saw a 22% increase in time spent on site, a 59% decrease in click-rank on search results, and a 32% rise in search utilization. Registrations for seminars and email marketing grew by 12%. The site now supports business development and marketing activities.

Read on →

How Coveo Generative AI Can Scale Enterprise Success | Louis Têtu - Chairman and CEO

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Peers used Coveo for content management and engagement management

Coveo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (119)
Custom Reports

4.32/5

Read Reviews (67)
Analytics

4.22/5

Read Reviews (75)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (119)
Custom Reports

4.32/5

Read Reviews (67)
Analytics

4.22/5

Read Reviews (75)

Software Failure Risk Guidance

?

for Coveo

Overall Risk Meter

Low Medium High

Top Failure Risks for Coveo

Coveo Solutions Inc. News

Financial
 

Coveo Reports Third Quarter Fiscal 2026 Financial Results - Yahoo Finance Singapore

Coveo Reports Third Quarter Fiscal 2026 Financial Results - Yahoo Finance Singapore

Financial
 

Coveo Reports Third Quarter Fiscal 2026 Financial Results Company Announcement - Financial Times

Coveo reported its Q3 fiscal 2026 financial results, highlighting a 13% increase in SaaS subscription revenue, reaching $36.6 million. The company achieved record new business bookings, driven by its Gen AI and Commerce offerings, and secured a major customer win with a Fortune 500 company. Coveo also launched new AI solutions, including RAG-as-a-Service for AWS and a ChatGPT app, enhancing its enterprise AI capabilities.

Awards
 

Coveo Named One of Canadas Top Employers for Young People in 2026

Coveo has been recognized as one of Canada's Top Employers for Young People in 2026 by Canada's Top 100 Employers. This award highlights Coveo's commitment to hiring, onboarding, and developing early-career talent, fostering a growth-oriented environment. The company emphasizes mentorship, structured learning, and real-world project involvement for interns, aiming to transition them into full-time roles.

Financial
 

Coveo Announces Date of Fiscal Third Quarter 2026 Conference Call - Investing News Network

Coveo will announce its fiscal third quarter 2026 financial results on January 29, 2026, followed by a conference call hosted by key executives.

Coveo Solutions Inc. Profile

Company Name

Coveo Solutions Inc.

Company Website

https://www.coveo.com/en

Year Founded

2005

HQ Location

415 Mission St, 37th Floor, San Francisco, CA 94105, United States

Employees

251-500

Social

Financials

PRIVATE