Coveo Overview

Coveo Platform™ powers individualized, connected experiences to delight customers and augment employee skills. Superior business outcomes are driven by this technology.

Use Cases

Customers recommend Content Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Coveo.

Other use cases:

  • Onboarding
  • Products & Pricelist Management
  • Helpdesk Management
  • Social Media Analytics
  • Measuring Customer Satisfaction
  • Collaboration
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Coveo.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve ROI
  • Establish Thought Leadership
See all business priorities See less business priorities

Coveo Use-Cases and Business Priorities: Customer Satisfaction Data

Coveo works with different mediums / channels such as Website. User Generated Content. and Blogs.

Coveo's features include Personalization, Predictive Search, Recording, etc. and Coveo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Coveo analytics capabilities include Custom Reports, and Analytics.

Reviews

"Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access." - Kennen Warmack

Coveo, RichRelevance, Algonomy, HYPERISE, Rightmessage, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Coveo

Top Industries

  • Computer Software
  • Mechanical or Industrial Engineering
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Coveo is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Small Business.

Coveo Customer wins, Customer success stories, Case studies

What benefits does Coveo offer for Content Management?

How does Coveo address your Engagement Management Challenges?

What Are the key features of Coveo for Knowledge Management?

How does Coveo facilitate Onboarding?

What solutions does Coveo provide for Products & Pricelist Management?

12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.

CUSTOMERS TESTIMONIALS
Coveo testimonial

Kennen Warmack

Director of Support

Medallia
Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
Coveo testimonial

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands
Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
Coveo testimonial

Anna Dorbyk

Global Director, Channels

Manulife
Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk
CUSTOMERS TESTIMONIALS
Coveo testimonial

Kennen Warmack

Director of Support

Medallia
Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
Coveo testimonial

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands
Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
Coveo testimonial

Anna Dorbyk

Global Director, Channels

Manulife
Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk
 

Business Case for Site Search: How Lexmark Chose the Right AI Search Platform

Lexmark selected Coveo's AI-powered search platform to enhance its digital customer experience and future-proof its technology investments. The decision followed a detailed evaluation process, includ...ing cross-functional collaboration and a scorecard approach, which highlighted Coveo's ability to meet Lexmark's business needs. Early implementation results have shown positive feedback, particularly in improving internal sales enablement through intent-based search capabilities.

Read on →
 

Coveo AI Selected by Docusign to Power Next-Generation ... - Newswire

Docusign has selected Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This collaboration aims to improve self-service success, streamline agent workflows, and en...sure consistent, relevant answers. Coveo's platform will provide scalability and intelligence to optimize Docusign's support operations, improving both agent and customer experiences.

Read on →
 

Coveo AI Selected by Docusign to Power Next-Generation Customer Support

Docusign has chosen Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This integration aims to boost self-service success, streamline agent workflows, and provide ...consistent, relevant answers across support channels. Coveo's platform, recognized for its scalability and intelligence, will help Docusign improve operational efficiency and customer experiences.

Read on →

SAP - Computer Software

Coveo AI Search helped SAP reach an 83.5% self-service success rate. SAP unified 14–20 bodies of knowledge into one portal for over 300 million users. Coveo's hybrid search and machine learning impro...ved answer relevance and compliance. SAP deflected 1.6 million+ support cases. Analytics shifted to measure true case deflection impact.

Read on →

SAP Concur - Computer Software

Coveo helped SAP Concur reduce case volumes by 31% using GenAI. SAP Concur used Coveo's AI search, recommendations, and Generative Answering across support and self-service channels. The solution uni...fied knowledge and expanded to multiple use cases, including customer community and internal knowledge base. SAP Concur improved customer service efficiency and reduced annual cost-to-serve. Millions of users now get faster, more accurate answers, boosting customer retention.

Read on →

Xero - Computer Software

Coveo AI-Relevance MC Platform helped Xero boost self-service problem resolution rates by 20% in just 6 weeks. Xero unified its customer support experience using Coveo’s generative AI, making informa...tion easy to find for millions of users. The solution enabled Xero to move from reactive to proactive support, increasing customer satisfaction and reducing service costs. Xero extended Coveo across multiple support channels, driving customer loyalty and business growth.

Read on →

How Coveo Generative AI Can Scale Enterprise Success | Louis Têtu - Chairman and CEO

Video Thumbnail

Frequently Asked Questions(FAQ)

for Coveo

What is Coveo?

Coveo is a cloud-based platform for making digital experiences more intelligent, and provides specific software built on that platform. It enables customers to deliver the relevant experiences that people expect in the new digital economy. It is designed to help businesses to unlock the power of search to maximize performance. It provides tangible value to customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

Its cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences. It securely connects and unifies information from across on-premise and cloud applications and automatically suggests relevant information, experts, products and services to customers as they self-serve and to employees as they work, enabling businesses to harness the full value of their IP and empower their workers with the unified and secure knowledge access.

What is Coveo used for?

Coveo is a Personalization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Content Management, Engagement Management and Knowledge Management .

What are the top features of Coveo?

Personalization, Predictive search and Recording are some of the top features of Coveo.

Who uses Coveo?

Coveo is used by Computer Software, Mechanical Or Industrial Engineering and Information Technology And Services among other industries.

What are Coveo alternatives?

RichRelevance, Algonomy, HYPERISE and Rightmessage are popular alternatives for Coveo.

Where is Coveo located?

Coveo is headquartered at 415 Mission St, 37th Floor, San Francisco, CA 94105, United States.
lightning

Peers used Coveo for content management and engagement management

Coveo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.37/5 ★

Read Reviews (119)
Custom Reports

4.32/5 ★

Read Reviews (67)
Analytics

4.22/5 ★

Read Reviews (75)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.37/5 ★

Read Reviews (119)
Custom Reports

4.32/5 ★

Read Reviews (67)
Analytics

4.22/5 ★

Read Reviews (75)

Software Failure Risk Guidance

?

for Coveo

Overall Risk Meter

Low Medium High

Top Failure Risks for Coveo

Coveo Solutions Inc. News

Awards

Coveo Named One of Canadas Top Employers for Young People in 2026

Coveo has been recognized as one of Canada's Top Employers for Young People in 2026 by Canada's Top 100 Employers. This award highlights Coveo's commitment to hiring, onboarding, and developing early-career talent, fostering a growth-oriented environment. The company emphasizes mentorship, structured learning, and real-world project involvement for interns, aiming to transition them into full-time roles.

Read more →
Partnership

Government of Canada Partners with Coveo to Modernize Public Service with AI - Newswire Canada

Coveo and the Government of Canada have signed a Memorandum of Understanding to modernize public services using AI technology. This partnership aims to enhance government operations by deploying AI-powered solutions to improve service efficiency and digital sovereignty in Canada. Coveo's AI-Relevance technology will be integrated into government systems to provide faster and more intuitive access to information for Canadians.

Read more →
Executive

Coveo Announces Chief Financial Officer Transition, Affirms Q3 and Fiscal Year 2026 Guidance - Newswire Canada

Coveo announced a transition in its Chief Financial Officer role while affirming its Q3 and fiscal year 2026 financial guidance. This leadership change is significant for the company's strategic direction and financial stability.

Read more →
Partnership

Coveo Accelerates the Future of AI-Driven Digital ... - Newswire

Coveo has announced a new collaboration with Deloitte Canada to enhance AI-driven digital experiences for enterprises. This partnership combines Deloitte's industry expertise with Coveo's AI search platform to deliver scalable, secure, and context-aware solutions. The alliance aims to help businesses accelerate AI adoption and improve customer and employee interactions through composable and relevant digital experiences.

Read more →

Coveo Solutions Inc. Profile

Company Name

Coveo Solutions Inc.

Company Website

https://www.coveo.com/en

Year Founded

2005

HQ Location

415 Mission St, 37th Floor, San Francisco, CA 94105, United States

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE