Coveo Overview
Coveo Platform™ powers individualized, connected experiences to delight customers and augment employee skills. Superior business outcomes are driven by this technology.
Use Cases
Customers recommend Content Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Coveo.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Coveo.
Coveo Use-Cases and Business Priorities: Customer Satisfaction Data
Coveo works with different mediums / channels such as Website. User Generated Content. and Blogs.
Coveo's features include Personalization, Predictive Search, Recording, etc. and Coveo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Coveo analytics capabilities include Custom Reports, and Analytics.
Reviews
"Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs." - Kathryn Wendorf
Coveo, RichRelevance, Algonomy, HYPERISE, Rightmessage, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Coveo
Top Industries
- Computer Software
- Mechanical or Industrial Engineering
- Information Technology and Services
Popular in
- Enterprise
- Mid Market
- Small Business
Coveo is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Coveo Use Cases
How does Coveo address your Content Management Challenges?
What solutions does Coveo provide for Engagement Management?
Why is Coveo the best choice for Knowledge Management?
How does Coveo facilitate Onboarding?
How can Coveo optimize your Products & Pricelist Management Workflow?
22+ more Business Use Cases
12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf |
|
Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack |
|
A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers. Testimonial By Pattabhi Raman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kathryn Wendorf Senior Manager, Integrated Content Acuity Brands |
Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf |
|
Kennen Warmack Director of Support Medallia |
Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack |
|
Pattabhi Raman Associate Director, Global Support Infrastructure Informatica |
A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers. Testimonial By Pattabhi Raman |
Case Studies
CASE STUDY Mathematica
CASE STUDY Xero
CASE STUDY Xero
CASE STUDY NetApp
CASE STUDY SAP Concur
Video
How Coveo Generative AI Can Scale Enterprise Success | Louis Têtu - Chairman and CEO
Frequently Asked Questions(FAQ)
for Coveo
What is Coveo?
Coveo is a cloud-based platform for making digital experiences more intelligent, and provides specific software built on that platform. It enables customers to deliver the relevant experiences that people expect in the new digital economy. It is designed to help businesses to unlock the power of search to maximize performance. It provides tangible value to customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.
Its cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences. It securely connects and unifies information from across on-premise and cloud applications and automatically suggests relevant information, experts, products and services to customers as they self-serve and to employees as they work, enabling businesses to harness the full value of their IP and empower their workers with the unified and secure knowledge access.
What is Coveo used for?
What are the top features of Coveo?
Who uses Coveo?
What are Coveo alternatives?
Where is Coveo located?
Peers used Coveo for content management and engagement management
Coveo Competitors
Coveo Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (119) |
| Custom Reports | Read Reviews (67) |
| Analytics | Read Reviews (75) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (119) |
| Custom Reports | Read Reviews (67) |
| Analytics | Read Reviews (75) |
Coveo Integrations
Coveo integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Coveo
Software Failure Risk Guidance
?for Coveo
Overall Risk Meter
Top Failure Risks for Coveo
Coveo Solutions Inc. News
Coveo Recognized as a Leader in the 2025 Gartner Magic Quadrant for Search and Product Discovery
Coveo has been named a Leader in the 2025 Gartner Magic Quadrant for Search and Product Discovery. This recognition highlights Coveos strength in enterprise AI-powered search and product discovery solutions for digital commerce and customer experience. Gartners evaluation reflects Coveos innovation, market presence, and ability to deliver advanced search technology to global organizations.
Listing Page Optimizer: A Better Approach to Ranking Products on Category and Listing Pages
Coveo has introduced Listing Page Optimizer, a dynamic product ranking solution for ecommerce category and listing pages. The tool uses AI to tailor product order based on shopper behavior and business goals, aiming to boost revenue and reduce manual merchandising work. This enhancement targets improved product discovery and conversion rates for large-scale online retailers.
SanMar Selects Coveo AI for Commerce to Transform its Digital Experience - PR Newswire Canada
SanMar has chosen Coveo AI for Commerce to enhance its digital commerce experience. The partnership aims to leverage Coveos AI-powered search, recommendations, and personalization capabilities to improve product discovery and customer engagement on SanMars e-commerce platform.
SanMar Selects Coveo AI for Commerce to Transform its Digital Experience
Freedom Furniture, a leading retailer in Australia and New Zealand, has selected Coveo to transform its product discovery and enhance the customer buying experience using AI-powered search and recommendations. This decision follows a competitive RFP process and highlights Coveos role in delivering advanced AI solutions for retail digital transformation.
Coveo Solutions Inc. Profile
HQ Location
415 Mission St, 37th Floor, San Francisco, CA 94105, United States
Employees
251-500
Social
Financials
PRIVATE
