Coveo Overview

This is a summary of the comprehensive capabilities and benefits of Coveo based on over 781 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Coveo, Kitewheel, RichRelevance, Algonomy Omnichannel Personalization, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Coveo is right for your needs? Our Cuspera AI engine can evaluate how Coveo fits your specific business needs, industry, and context. Get your personalized assessment report today.

Coveo supports business activities such as:

  • Content Management
  • Engagement Management
  • Knowledge Management
  • Training & Onboarding
  • Products & Pricelist Management

Coveo can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, Improve Brand Engagement, etc. It can help manage these activities if you use Website User Generated Content and Blogs for these needs. As a solution, Coveo's capabilities include Personalization, Predictive Search, Recording, etc.

Coveo was founded in 2005. Computer Software Vertical is its biggest customer base.

Reviews

"Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. " - Anna Dorbyk

Cuspera Reviews

12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Coveo.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve ROI
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Content Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Coveo.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Content Management

4.68/5 ★

Read Reviews (11)

"...At the same time, they are subject matter experts in Knowledge & Content Management, while also having strong Coveo technical skills. ..." How Will You Fight Churn With Firefighters or Power Yoga? (Part 1)
searching for content

4.37/5 ★

Read Reviews (5)

"...However, search and content teams weren t getting the insights they needed to understand where search journeys were dropping off, which queries were performing well, and where there were content gaps...."
content curation

3.66/5 ★

Read Reviews (1)

"...Through Coveo s search analytics, it was easy to show agents that the content they created had a real, meaningful impact on their day-to-day lives...."
Engagement Management with Website

4.69/5 ★

Read Reviews (10)

"...This is much more than a support portal or case deflection tactic; it s an engagement strategy...." Coveo Announces the Launch of its AI-Powered Community Coveo Connect
engaging and following up

4.57/5 ★

Read Reviews (7)

"...Additionally, click-through and user engagement are on the ups thanks to proactive and predictive recommendations...."
Knowledge Management with User Generated Content and Blogs

3.74/5 ★

Read Reviews (5)

"...Chris Jones Medallia will continue to leverage Coveo to remove the barriers that limit knowledge sharing with those who need it, primarily agents who are working to resolve a case and the stakeholders who are submitting cases...." Case Study Medallia
sharing knowledge

3.20/5 ★

Read Reviews (1)

"...Chris Jones Medallia will continue to leverage Coveo to remove the barriers that limit knowledge sharing with those who need it, primarily agents who are working to resolve a case and the stakeholders who are submitting cases...."
PEER EXPERIENCES
Content Management

4.68/5 ★

Read Reviews (11)

"...At the same time, they are subject matter experts in Knowledge & Content Management, while also having strong Coveo technical skills. ..." How Will You Fight Churn With Firefighters or Power Yoga? (Part 1)
searching for content

4.68/5 ★

Read Reviews (5)

content curation

4.68/5 ★

Read Reviews (1)

Engagement Management with Website

4.69/5 ★

Read Reviews (10)

"...This is much more than a support portal or case deflection tactic; it s an engagement strategy...." Coveo Announces the Launch of its AI-Powered Community Coveo Connect
engaging and following up

4.69/5 ★

Read Reviews (7)

Knowledge Management with User Generated Content and Blogs

3.74/5 ★

Read Reviews (5)

"...Chris Jones Medallia will continue to leverage Coveo to remove the barriers that limit knowledge sharing with those who need it, primarily agents who are working to resolve a case and the stakeholders who are submitting cases...." Case Study Medallia
sharing knowledge

3.74/5 ★

Read Reviews (1)

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 781 insights from peers and experts to help you assess how these Coveo use cases fit your Personalization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Anna Dorbyk

Global Director, Channels

Manulife

Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands

Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf

Kennen Warmack

Director of Support

Medallia

Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
CUSTOMERS TESTIMONIALS

Anna Dorbyk

Global Director, Channels

Manulife

Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands

Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf

Kennen Warmack

Director of Support

Medallia

Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack

Case Studies

COMPANY CASE STUDIES
Case Study Dell Technologies

How Dell’s Intranet ESAT Score Climbed 37 Points in 12 Months

Read More
Case Study Informatica

How Informatica Boosted Case Deflection by 120% with Proactive Self-Service

Read More
Case Study Manulife

How Manulife Helps Employees Find Knowledge Faster with 70% Driven by AI

Read More

Frequently Asked Questions(FAQ)

for Coveo

What is Coveo?

Coveo is a cloud-based platform for making digital experiences more intelligent, and provides specific software built on that platform. It enables customers to deliver the relevant experiences that people expect in the new digital economy. It is designed to help businesses to unlock the power of search to maximize performance. It provides tangible value to customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

What is Coveo used for?

Coveo is a Personalization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Content Management, Engagement Management and Knowledge Management .

What are the top features of Coveo?

Personalization, Predictive search and Recording are some of the top features of Coveo.

Who uses Coveo?

Coveo is used by Computer Software, Mechanical Or Industrial Engineering and Information Technology And Services among other industries.

What are Coveo alternatives?

Kitewheel, RichRelevance and Algonomy Omnichannel Personalization are popular alternatives for Coveo.

Where is Coveo located?

Coveo is headquartered at 415 Mission St, 37th Floor, San Francisco, CA 94105, United States.

Popular Business Setting

for Coveo

Top Industries

  • Computer Software
  • Mechanical or Industrial Engineering
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Coveo to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Coveo

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.46/5 ★

Read Reviews (48)
Predictive search

4.13/5 ★

Read Reviews (12)
Recording

4.35/5 ★

Read Reviews (8)
Ticketing

3.16/5 ★

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Personalization

4.46/5 ★

Read Reviews (48)
Predictive search

4.13/5 ★

Read Reviews (12)
Recording

4.35/5 ★

Read Reviews (8)
Ticketing

3.16/5 ★

Read Reviews (6)

IT and Other Capabilities

for Coveo

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.52/5 ★

Read Reviews (29)
Data Export

3.91/5 ★

Read Reviews (20)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.52/5 ★

Read Reviews (29)
Data Export

3.91/5 ★

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.16/5 ★

Read Reviews (115)
Phone Support

3.98/5 ★

Read Reviews (8)
Email Support

3.81/5 ★

Read Reviews (8)
Chat Support

3.31/5 ★

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.16/5 ★

Read Reviews (115)
Phone Support

3.98/5 ★

Read Reviews (8)
Email Support

3.81/5 ★

Read Reviews (8)
Chat Support

3.31/5 ★

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.37/5 ★

Read Reviews (119)
Custom Reports

4.32/5 ★

Read Reviews (67)
Analytics

4.22/5 ★

Read Reviews (75)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.37/5 ★

Read Reviews (119)
Custom Reports

4.32/5 ★

Read Reviews (67)
Analytics

4.22/5 ★

Read Reviews (75)

Software Failure Risk Guidance

?

for Coveo

Overall Risk Meter

Low Medium High

Top Failure Risks for Coveo

Vendor Profile Details

Company Name

Coveo

Company Website

https://www.coveo.com/en

Year Founded

2005

HQ Location

415 Mission St, 37th Floor, San Francisco, CA 94105, United States

Employees

251-500

Social

Financials

PRIVATE