Coveo Overview

Coveo Platform™ powers individualized, connected experiences to delight customers and augment employee skills. Superior business outcomes are driven by this technology.

Use Cases

Customers recommend Content Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Coveo.

Other use cases:

  • Onboarding
  • Products & Pricelist Management
  • Helpdesk Management
  • Social Media Analytics
  • Measuring Customer Satisfaction
  • Collaboration
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Coveo.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve ROI
  • Establish Thought Leadership
See all business priorities See less business priorities

Coveo Use-Cases and Business Priorities: Customer Satisfaction Data

Coveo works with different mediums / channels such as Website. User Generated Content. and Blogs.

Coveo's features include Personalization, Predictive Search, Recording, etc. and Coveo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Coveo analytics capabilities include Custom Reports, and Analytics.

Reviews

"Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs." - Kathryn Wendorf

Coveo, RichRelevance, Algonomy, HYPERISE, Rightmessage, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Coveo

Top Industries

  • Computer Software
  • Mechanical or Industrial Engineering
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Coveo is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Small Business.

Coveo Customer wins, Customer success stories, Case studies

What makes Coveo ideal for Content Management?

Why is Coveo the best choice for Engagement Management?

How can Coveo optimize your Knowledge Management Workflow?

How can Coveo optimize your Onboarding Workflow?

How can Coveo optimize your Products & Pricelist Management Workflow?

12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.

CUSTOMERS TESTIMONIALS
Coveo testimonial

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands
Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
Coveo testimonial

Pattabhi Raman

Associate Director, Global Support Infrastructure

Informatica
A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers. Testimonial By Pattabhi Raman
Coveo testimonial

Will Hudson

Dell Technologies
Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson
CUSTOMERS TESTIMONIALS
Coveo testimonial

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands
Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
Coveo testimonial

Pattabhi Raman

Associate Director, Global Support Infrastructure

Informatica
A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers. Testimonial By Pattabhi Raman
Coveo testimonial

Will Hudson

Dell Technologies
Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson
 

Coveo AI-Relevance Platform Powers Milestone Systems Search Experience ...

Milestone Systems has adopted Coveo's AI-Relevance Platform to enhance its search experience, shifting from traditional keyword-based search to AI-driven intent modeling. This upgrade aims to improve... content discovery and reduce support costs by providing more contextual and relevant search results. The deployment underscores a broader industry trend towards AI-powered personalization in enterprise digital experiences.

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Coveo (TSX:CVO) AI Platform Selected by Milestone Systems to Enhance ...

Milestone Systems has chosen Coveo's AI-Relevance Platform to enhance its website search and content discovery. This deployment aims to improve user experience by providing intuitive and relevant sea...rch results, reducing support friction, and guiding users efficiently across Milestone's digital ecosystem. The platform will support Milestone's diverse global audience, including end users and technology partners.

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Metcash Selects Coveo AI as an e-Commerce Partner for AI Search

Metcash has selected Coveo's AI-Relevance Platform to enhance its e-commerce capabilities, in collaboration with SAP. This partnership aims to improve product discovery, personalization, and conversi...on for independent retailers in Australia. Metcash's B2B marketplace, Sorted, will leverage Coveo's AI models integrated with SAP Commerce Cloud to streamline procurement processes and strengthen retailer competitiveness.

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SAP Concur - Computer Software - computer software

Coveo helped SAP Concur reduce case volumes by 31% using GenAI. SAP Concur used Coveo's AI search, recommendations, and Generative Answering across support and self-service channels. The solution uni...fied knowledge and expanded to multiple use cases, including customer community and internal knowledge base. SAP Concur improved customer service efficiency and reduced annual cost-to-serve. Millions of users now get faster, more accurate answers, boosting customer retention.

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Xero - Computer Software - computer software

Coveo AI-Relevance MC Platform helped Xero boost self-service problem resolution rates by 20% in just 6 weeks. Xero unified its customer support experience using Coveo’s generative AI, making informa...tion easy to find for millions of users. The solution enabled Xero to move from reactive to proactive support, increasing customer satisfaction and reducing service costs. Xero extended Coveo across multiple support channels, driving customer loyalty and business growth.

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SAP Concur - Computer Software - Computer Software

Coveo AI-Relevance Platform helped SAP Concur cut case volumes by 20% and reduce search queries per visit by 80%. SAP Concur unified knowledge with AI, improving customer retention and operational ef...ficiency. Generative AI delivered fast, accurate service for millions of users. Personalization and automation boosted customer satisfaction and loyalty. SAP Concur saw a 64% reduction in content gaps and a 31% decline in case submits per 1,000 search sessions.

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How Coveo Generative AI Can Scale Enterprise Success | Louis Têtu - Chairman and CEO

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Frequently Asked Questions(FAQ)

for Coveo

What is Coveo?

Coveo is a cloud-based platform for making digital experiences more intelligent, and provides specific software built on that platform. It enables customers to deliver the relevant experiences that people expect in the new digital economy. It is designed to help businesses to unlock the power of search to maximize performance. It provides tangible value to customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

Its cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences. It securely connects and unifies information from across on-premise and cloud applications and automatically suggests relevant information, experts, products and services to customers as they self-serve and to employees as they work, enabling businesses to harness the full value of their IP and empower their workers with the unified and secure knowledge access.

What is Coveo used for?

Coveo is a Personalization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Content Management, Engagement Management and Knowledge Management .

What are the top features of Coveo?

Personalization, Predictive search and Recording are some of the top features of Coveo.

Who uses Coveo?

Coveo is used by Computer Software, Mechanical Or Industrial Engineering and Information Technology And Services among other industries.

What are Coveo alternatives?

RichRelevance, Algonomy, HYPERISE and Rightmessage are popular alternatives for Coveo.

Where is Coveo located?

Coveo is headquartered at 415 Mission St, 37th Floor, San Francisco, CA 94105, United States.
lightning

Peers used Coveo for content management and engagement management

Coveo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.37/5 ★

Read Reviews (119)
Custom Reports

4.32/5 ★

Read Reviews (67)
Analytics

4.22/5 ★

Read Reviews (75)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.37/5 ★

Read Reviews (119)
Custom Reports

4.32/5 ★

Read Reviews (67)
Analytics

4.22/5 ★

Read Reviews (75)

Software Failure Risk Guidance

?

for Coveo

Overall Risk Meter

Low Medium High

Top Failure Risks for Coveo

Coveo Solutions Inc. News

Product

Building a Scalable Product Index with SAP BTP, PIM, and Coveo

Coveo has developed an integration on SAP BTP Integration Suite to efficiently manage large product catalogs for enterprise search. This system orchestrates data from PIM, SAP pricing, and ERP to create enriched, search-ready documents for Coveo's index. It supports full and incremental updates, ensuring real-time data consistency and reliability. The architecture addresses API constraints, scalability, and resilience, making it suitable for complex commerce environments.

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Awards

Built-In AI, Not Bolted-On: 2026 Coveo Relevance Awards Innovator Winners

Coveo announced the winners of its 2026 Relevance Awards, recognizing companies that have successfully integrated AI into their operations. UKG, Alation, and BMC were highlighted for their innovative use of Coveo's AI technology. UKG enhanced customer interactions with a voice-based AI assistant, Alation improved user support with an AI-driven chatbot, and BMC streamlined knowledge access with Coveo's relevance engine. These implementations demonstrate effective AI integration, improving customer service and operational efficiency.

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Awards

Built for Complexity: ABB Robotics Wins the 2026 Coveo Pinnacle Award

ABB Robotics received the 2026 Coveo Pinnacle Award for transforming B2B buying into an AI-driven, self-service digital experience using Coveo's advanced innovations. Their Robotics One portal, built on SAP Commerce Cloud, enhances product discovery and customer support, leveraging Coveo for Commerce and Coveo Generative Answering. This transformation serves diverse customer needs efficiently, supported by Valtech and Coveo Professional Services.

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Product

Coveo Redefines Ecommerce with Conversational AI

Coveo has launched Coveo Conversational Product Discovery, a new feature within Coveo for Commerce. This capability integrates natural language conversations into the search experience, allowing shoppers to describe their needs and receive curated product results. It enhances ecommerce by maintaining merchandising control and guiding shoppers from exploratory queries to confident purchase decisions.

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Coveo Solutions Inc. Profile

Company Name

Coveo Solutions Inc.

Company Website

https://www.coveo.com/en

Year Founded

2005

HQ Location

415 Mission St, 37th Floor, San Francisco, CA 94105, United States

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE