Coveo Overview

Coveo Platform™ powers individualized, connected experiences to delight customers and augment employee skills. Superior business outcomes are driven by this technology.

Use Cases

Customers recommend Content Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Coveo.

Other use cases:

  • Onboarding
  • Products & Pricelist Management
  • Helpdesk Management
  • Social Media Analytics
  • Measuring Customer Satisfaction
  • Collaboration
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Coveo.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve ROI
  • Establish Thought Leadership
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Coveo Use-Cases and Business Priorities: Customer Satisfaction Data

Coveo works with different mediums / channels such as Website. User Generated Content. and Blogs.

Coveo's features include Personalization, Predictive Search, Recording, etc. and Coveo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Coveo analytics capabilities include Custom Reports, and Analytics.

Reviews

"Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that." - Will Hudson

Coveo, RichRelevance, Algonomy, HYPERISE, Rightmessage, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Coveo

Top Industries

  • Computer Software
  • Mechanical or Industrial Engineering
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Coveo is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Coveo Use Cases

How efficiently Does Coveo manage your Content Management?

What solutions does Coveo provide for Engagement Management?

How does Coveo address your Knowledge Management Challenges?

What solutions does Coveo provide for Onboarding?

How can Coveo enhance your Products & Pricelist Management process?

22+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Coveo testimonial

Will Hudson

Dell Technologies

Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson
Coveo testimonial

Anna Dorbyk

Global Director, Channels

Manulife

Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk
Coveo testimonial

Kennen Warmack

Director of Support

Medallia

Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
CUSTOMERS TESTIMONIALS
Coveo testimonial

Will Hudson

Dell Technologies

Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson
Coveo testimonial

Anna Dorbyk

Global Director, Channels

Manulife

Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk
Coveo testimonial

Kennen Warmack

Director of Support

Medallia

Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack

Case Studies

Information Technology and Services

CASE STUDY Dell Technologies

Coveo helped Dell Technologies build a more connected way to work. Dell used Coveo to improve workplace experiences. The solution focused on making information easier to find. This helped Dell employ...ees work better together. The case highlights how Coveo supports large technology companies.

Legal Services

CASE STUDY Fasken

Coveo Relevance Cloud helped Fasken, a large law firm, improve its online presence. Site visitors struggled to find information on Fasken’s website and often used Google instead. Fasken implemented C...oveo and Sitecore to make content easier to find and navigation more intuitive. The firm saw a 22% increase in time spent on site, a 59% decrease in click-rank on search results, and a 32% rise in search utilization. Registrations for seminars and email marketing grew by 12%. The site now supports business development and marketing activities.

Computer Software

CASE STUDY Xero

Coveo AI-Relevance MC Platform helped Xero boost self-service problem resolution rates by 20% in just 6 weeks. Xero unified its customer support experience using Coveo’s generative AI, making informa...tion easy to find for millions of users. The solution enabled Xero to move from reactive to proactive support, increasing customer satisfaction and reducing service costs. Xero extended Coveo across multiple support channels, driving customer loyalty and business growth.

Information Technology and Services

CASE STUDY Informatica

Coveo helped Informatica improve self-service with AI-powered solutions. Before Coveo, 20% of customer searches gave no results, and engineers spent up to 20% of their time searching for answers. Cov...eo’s Case Assist and Insight Panels reduced content gaps by 16% and deflected 6,500 cases, saving $3.5 million a year. Informatica’s NPS rose from 3-3.5 to 4.1. Coveo’s AI also built a $1 million sales pipeline in the first year by recommending paid educational content.

CASE STUDY ULI

Coveo helped ULI make its Knowledge Finder a valuable asset for members. The solution improved how members find information. ULI used Coveo to make every experience more relevant. The case highlights... the benefits of AI-powered search for member engagement. No specific numbers or metrics are mentioned.

Health, Wellness and Fitness

CASE STUDY athenahealth

Coveo AI helped athenahealth unify seven knowledge systems into one searchable platform. Agents now find answers faster, with a 75% increase in resolution discovery. The solution reduced case inflow ...to Tier 3 by 50%. All 400 support agents use Coveo’s Insight Panel Search. Providers can now use self-service tools, cutting down on calls. New agents onboard faster and stay longer, improving customer satisfaction.

Video

How Coveo Generative AI Can Scale Enterprise Success | Louis Têtu - Chairman and CEO

Video Thumbnail

Frequently Asked Questions(FAQ)

for Coveo

What is Coveo?

Coveo is a cloud-based platform for making digital experiences more intelligent, and provides specific software built on that platform. It enables customers to deliver the relevant experiences that people expect in the new digital economy. It is designed to help businesses to unlock the power of search to maximize performance. It provides tangible value to customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

Its cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences. It securely connects and unifies information from across on-premise and cloud applications and automatically suggests relevant information, experts, products and services to customers as they self-serve and to employees as they work, enabling businesses to harness the full value of their IP and empower their workers with the unified and secure knowledge access.

What is Coveo used for?

Coveo is a Personalization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Content Management, Engagement Management and Knowledge Management .

What are the top features of Coveo?

Personalization, Predictive search and Recording are some of the top features of Coveo.

Who uses Coveo?

Coveo is used by Computer Software, Mechanical Or Industrial Engineering and Information Technology And Services among other industries.

What are Coveo alternatives?

RichRelevance, Algonomy, HYPERISE and Rightmessage are popular alternatives for Coveo.

Where is Coveo located?

Coveo is headquartered at 415 Mission St, 37th Floor, San Francisco, CA 94105, United States.
lightning

Peers used Coveo for content management and engagement management

Coveo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (119)
Custom Reports

4.32/5

Read Reviews (67)
Analytics

4.22/5

Read Reviews (75)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.37/5

Read Reviews (119)
Custom Reports

4.32/5

Read Reviews (67)
Analytics

4.22/5

Read Reviews (75)

Software Failure Risk Guidance

?

for Coveo

Overall Risk Meter

Low Medium High

Top Failure Risks for Coveo

Coveo Solutions Inc. News

Financial

Coveo Reports First Quarter Fiscal 2026 Financial Results

Coveo reported its first quarter fiscal 2026 financial results, highlighting a 16% growth in its core platform revenue, driven by generative AI solutions which accounted for approximately 50% of new business. The company expanded its relationship with SAP and saw significant new customer wins in commerce, including SanMar and S.Oliver Group. Despite a net loss of $15.1 million, Coveo's cash flow from operations improved significantly.

Product

Architecting for AI Agents: Why Structured and Unstructured Data Both Matter

Coveo emphasizes the importance of integrating structured and unstructured data to enhance AI-driven search and personalization. The company highlights its architecture that bridges these data types, enabling better search experiences and automation. Coveo's solutions, like the Service Cloud Insight Panel and lightweight database connectors, leverage structured metadata for improved relevance and personalization across platforms.

Customer

Business Case for Site Search: How Lexmark Chose the Right AI Search Platform

Lexmark selected Coveo's AI-powered search platform to enhance its digital customer experience and future-proof its technology investments. The decision followed a detailed evaluation process, including cross-functional collaboration and a scorecard approach, which highlighted Coveo's ability to meet Lexmark's business needs. Early implementation results have shown positive feedback, particularly in improving internal sales enablement through intent-based search capabilities.

Awards

??? We made the list! Coveo named among the Top 100 Inspiring Workplaces in North America ????

Coveo has been recognized as one of the Top 100 Inspiring Workplaces in North America at the 2025 Inspiring Workplaces Awards. The award highlights organizations that prioritize their employees, with Coveo receiving high marks for employee voice and experience. The company has implemented initiatives like the Ongoing Feedback Practice and a comprehensive onboarding journey to enhance employee engagement and satisfaction.

Coveo Solutions Inc. Profile

Company Name

Coveo Solutions Inc.

Company Website

https://www.coveo.com/en

Year Founded

2005

HQ Location

415 Mission St, 37th Floor, San Francisco, CA 94105, United States

Employees

251-500

Social

Financials

PRIVATE