RichRelevance Overview
This is a summary of the comprehensive capabilities and benefits of RichRelevance based on over 1173 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
RichRelevance, Algonomy Omnichannel Personalization, Kitewheel, Coveo, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if RichRelevance is right for your needs? Our Cuspera AI engine can evaluate how RichRelevance fits your specific business needs, industry, and context. Get your personalized assessment report today.
RichRelevance supports business activities such as:
- Engagement Management
- Merchandising
- Personalized Marketing
- Digital Marketing
- Digital Signature
RichRelevance can help you with many business goals, such as Increase Sales & Revenue, Scale Best Practices, Enhance Customer Relationships, Acquire Customers, Establish Thought Leadership, etc. It can help manage these activities if you use Omnichannel for these needs. As a solution, RichRelevance's capabilities include Personalization, Feedback Surveys, and Recording.
RichRelevance Retail Vertical is its biggest customer base.
Reviews
"We transitioned over to RichRelevance as we wanted a forward thinking technology partner who could understand the needs to the customer and could provide personalized recommendations at all parts of the customer journey. Kathryn Jones, " - Kathryn Jones
Cuspera Reviews
26 buyers and buying teams have used Cuspera to assess how well RichRelevance solved their Personalization needs. Cuspera uses 1173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.
Business Priorities
Increase Sales & Revenue and Scale Best Practices are the most popular business priorities peers achieved using RichRelevance.
Use Cases
Peers recommend Engagement Management , Merchandising , Personalized Marketing , as the business use cases that they have been most satisfied while using RichRelevance.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.97/5 ★ |
"...Engage takes on the heavy lifting of determining when, where and how to get these messages to the customer in way that is helpful, not obnoxious...." Peer review by Aron Tremble, Sr. Director of Software Experience & Products, HP |
| engaging and following up |
4.97/5 ★ |
"...The result is deep engagement and loyalty from customers...." Customer Experience & Personalization Platform |
| Merchandising |
4.75/5 ★ |
"...Next, we are setting our sights on taking our personalization to the next level through advanced merchandising...." Peer review by Ville Kangasmuukko, Chief Executive Officer, Bubbleroom |
| Personalized Marketing with Omnichannel |
4.74/5 ★ |
"...This partnership reflects the market need for retailers of all types to better leverage customer data to effectively drive personalized marketing and interactive, memorable experiences, said Bill Pearce, Executive Chairman, RichRelevance, And we certainly see Manthan Software, a leader in AI-driven cloud analytics, as absolutely strategic in expanding our joint value for our customers globally. ..." RichRelevance Announces Plans to Consolidate Business with Manthan Software |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.97/5 ★ |
"...Engage takes on the heavy lifting of determining when, where and how to get these messages to the customer in way that is helpful, not obnoxious...." Peer review by Aron Tremble, Sr. Director of Software Experience & Products, HP |
|
| engaging and following up |
4.97/5 ★ |
| Merchandising |
4.75/5 ★ |
"...Next, we are setting our sights on taking our personalization to the next level through advanced merchandising...." Peer review by Ville Kangasmuukko, Chief Executive Officer, Bubbleroom |
|
| Personalized Marketing with Omnichannel |
4.74/5 ★ |
"...This partnership reflects the market need for retailers of all types to better leverage customer data to effectively drive personalized marketing and interactive, memorable experiences, said Bill Pearce, Executive Chairman, RichRelevance, And we certainly see Manthan Software, a leader in AI-driven cloud analytics, as absolutely strategic in expanding our joint value for our customers globally. ..." RichRelevance Announces Plans to Consolidate Business with Manthan Software |
|
32+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1173 insights from peers and experts to help you assess how these RichRelevance use cases fit your Personalization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We transitioned over to RichRelevance as we wanted a forward thinking technology partner who could understand the needs to the customer and could provide personalized recommendations at all parts of the customer journey. Kathryn Jones, Testimonial By Kathryn Jones |
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Personalization and the ability to deliver, individual relevant experiences are the single most important thing that will help us deliver business success. Testimonial By N Brown Group |
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From a technology platform perspective, Relevance Cloud allows us to be agile in terms of how we're creating data and personalized-driven product for both internal and customer consumption. Traditionally, this is something you might try to do through a CRM or OMS, and that would be a huge headache. Testimonial By Luxury Department Store Retailer |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kathryn Jones Onsite Search and Navigation Manager Shop Direct |
We transitioned over to RichRelevance as we wanted a forward thinking technology partner who could understand the needs to the customer and could provide personalized recommendations at all parts of the customer journey. Kathryn Jones, Testimonial By Kathryn Jones |
|
N Brown Group |
Personalization and the ability to deliver, individual relevant experiences are the single most important thing that will help us deliver business success. Testimonial By N Brown Group |
|
EVP of Digital Luxury Department Store Retailer |
From a technology platform perspective, Relevance Cloud allows us to be agile in terms of how we're creating data and personalized-driven product for both internal and customer consumption. Traditionally, this is something you might try to do through a CRM or OMS, and that would be a huge headache. Testimonial By Luxury Department Store Retailer |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study HPRead More |
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Case Study John Lewis & PartnersRead More |
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Case Study GANTRead More |
Frequently Asked Questions(FAQ)
for RichRelevance
What is RichRelevance?
What is RichRelevance used for?
What are the top features of RichRelevance?
Who uses RichRelevance?
What are RichRelevance alternatives?
Where is RichRelevance located?
Popular Business Setting
for RichRelevance
Top Industries
- Retail
- Information Technology and Services
Popular in
- Small Business
- Large Enterprise
- Enterprise
Peers used RichRelevance to Increase sales & revenue and Scale best practices
RichRelevance Alternatives
Peer and Expert Opinion on Features
for RichRelevance
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (416) |
| Feedback surveys | Read Reviews (8) |
| Recording | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (416) |
| Feedback surveys | Read Reviews (8) |
| Recording | Read Reviews (7) |
IT and Other Capabilities
for RichRelevance
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (49) |
| Data Export | Read Reviews (22) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (49) |
| Data Export | Read Reviews (22) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (38) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (38) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (125) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (101) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (125) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (101) |
Software Failure Risk Guidance
?for RichRelevance
Overall Risk Meter
Top Failure Risks for RichRelevance
Vendor Profile Details
Company Name
RichRelevance
Company Website
https://richrelevance.com/HQ Location
49 Stevenson Street Suite 950 San Francisco, CA 94105
Employees
101-250
Social
Financials
SERIES G
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