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RichRelevance

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(2323 Reviews, Testimonials & Expert Opinions)
(2323 Reviews, Testimonials & Expert Opinions)

RichRelevance | personalization tools are based on the RichRelevance extensible, transparent and open-AI platform

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About RichRelevance

RichRelevance is a Personalization Software that delivers the most relevant and innovative customer experiences across the web. It elevates the customer experience with a suite of personalization tools including personalized product recommendations, content, search and navigation to create a seamless shopping journey across all channels.

RichRelevance machine-learning engine selects the most relevant, data-driven personalized product recommendations for each customer interaction. It leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals – at scale, in real-time, and across the customer lifecycle.

Key features include map individual customer behavior, enhance the browse and navigation experience, data-driven personalized product recommendations for each customer interaction, captivate shoppers with dynamic search results, optimized for each individual with the only full-stack search solution, and more.

Evaluating RichRelevance for your Personalization need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 2323 insights from peers and experts who used RichRelevance to help you determine how well it fits your Personalization needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well RichRelevance solves your Personalization needs.

Case Studies

Case Study John Lewis & Partners

RichRelevance gives us the ability to easily and confidently test new ideas and strategies which is invaluable to our learning as we seekto continually improve our knowledge of what our customers engage with and what improves their experience

Read Story →

RichRelevance gives us the ability to easily and confidently test new ideas and strategies which is invaluable to our learning as we seekto continually improve our knowledge of what our customers engage with and what improves their experience

Read Story →

Case Study GANT

We have put our trust in the RichRelevance personalization platform from the outset and have seen a clear improvement in online sales. Customers are guided discreetly - depending on their preferences - to the products they are actually interested in - all automatically and without time-cosuming man...ual maintenance.

Read Story →

We have put our trust in the RichRelevance personalization platform from the outset and have seen a clear improvement in online sales. Customers are guided discreetly - depending on their preferences - to the products they are actually interested in - all automatically and without time-cosuming man...ual maintenance.

Read Story →

Case Study Wine.com

Using RichRelevance Recommend™, Wine.com tested a “similar products” strategy that drove $5 per click— becoming one of their best strategies in terms of revenue per click.

Read Story →

Using RichRelevance Recommend™, Wine.com tested a “similar products” strategy that drove $5 per click— becoming one of their best strategies in terms of revenue per click.

Read Story →

Peer and Expert Opinions
for RichRelevance

Goals

Scale best practices and Increase sales & revenue are the most popular goals peers achieved using RichRelevance .

Other goals:

  • Establish thought leadership
  • Improve brand engagement
  • Increase average basket value
  • Improve digital and social presence
  • Improve navigation
  • Build brand awareness
  • Improve visibility
  • Enhance customer relationships
  • Improve stakeholder relations
  • Improve ROI
  • Acquire customers
  • Improve consistency
  • Improve efficiency
  • Increase customer life time value
  • Reduce bounce
  • Improve internal communications
See all goals See less goals

Channels

It is the best suited for website, e-mail, offline, channels.

Other channels:

  • point of sale
  • mobile
  • phone calls
  • omnichannel
  • promotions
  • social media
  • mobile app
  • mass media
  • television
  • display advertisement
  • newsletter
  • on premises
See all channels See less channels

Processes

Peers recommend engagement management, merchandising, helpdesk management, as the business processes that they have been most satisfied while using RichRelevance .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Engagement management

"...This resulted in increased engagement with Clearance lines, providing great insight and learning for future events. ..."
Case Study John Lewis & Partners

engaging and following up

Merchandising

"...Next, we are setting our sights on taking our personalization to the next level through advanced merchandising...."
Peer review by Ville Kangasmuukko, Chief Executive Officer, Bubbleroom

Helpdesk management With Phone calls and Website and Mass media and Television

"...Our ultimate vision is to extend content and product personalization across our site, call centers and TV programs, and RichRelevance is the right partner to help us get there...."
Peer review by Yoichi Uzu, Executive Officer and Director of the Board, Dinos Cecile Co. Ltd.

+38 more business use cases

Our AI advisor, Wyz, harnessed 2323 insights from peers and experts to help you assess how these RichRelevance use cases fit your Personalization needs.

Popular Business Setting
for RichRelevance

Top Industries

  • Information Technology and Services
  • Retail

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Peers used RichRelevance to Scale best practices and Increase sales & revenue

Verify if it works for you

Peer and Expert Opinion on Features
for RichRelevance

  • Low
  • Medium
  • High

Personalization

Recording

Dashboard

Feedback surveys

Templates

IT and Other Capabilities
for RichRelevance

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Email Support

Chat Support

Phone Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for RichRelevance

Vendor Profile Details

Company Name RichRelevance
Company Website https://richrelevance.com/
HQ Location 600 Stewart St., Suite 601, Seattle, WA 98101, US
Employees 101-250
Social
Financials Series G