Cisco Spark Overview

Cisco Spark is a cloud-based collaboration suite for teams to create, meet, message, call, whiteboard, and share. It enhances teamwork continuously before, during, and after meetings.

Use Cases

Customers recommend Collaboration, Conference Call Management, Engagement Management, as the business use cases that they have been most satisfied with while using Cisco Spark.

Other use cases:

  • Content Sharing
  • Document Sharing
  • Communication Management
  • Lead Qualification: Technographic
  • Meeting Management
  • Forecasting
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Cisco Spark.

Cisco Spark Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Spark works with different mediums / channels such as Offline. Chat. Phone Calls etc.

Cisco Spark's features include Personalization, Alerts: Popups & Notifications, and Bot. and Cisco Spark support capabilities include Chat Support, AI Powered, Phone Support, etc. also Cisco Spark analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The main focus (and why we use it) is the ability to video call and screen share simultaneously...." Peer review by Amir S., Co-Founder & Assistant Manager, Food & Beverages

Peer review evidence (same sources as the product rating summary)

"...Cisco Spark has made it easy to setup teams and collaborate via chat, audio and video...." Peer review by Brian M.
"...Information is consumed much quicker than with emails, meetings, or conference calls...." Peer review by Alex C., Director of Operations, Hospital & Health Care
"...We've been using this tool to keep track of our meetings and the results have been great since we can create tasks and follow-ups on the topics discussed. ...." Peer review by Verified Reviewer

Cisco Spark, Miro, Simpplr, Talkspirit, Calendly, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Spark

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Legal Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Cisco Spark is popular in Information Technology And Services, Hospital & Health Care, and Legal Services and is widely used by Enterprise, Mid Market, and Small Business.

Cisco Spark Customer wins, Customer success stories, Case studies

What makes Cisco Spark ideal for Collaboration?

What solutions does Cisco Spark provide for Conference Call Management?

How can Cisco Spark optimize your Engagement Management Workflow?

What benefits does Cisco Spark offer for Content Sharing?

What makes Cisco Spark ideal for Document Sharing?

11 buyers and buying teams have used Cuspera to assess how well Cisco Spark solved their Collaboration and Productivity needs. Cuspera uses 412 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

 

CDW - IT Services - Very Large

Expanded CDW Services Help Customers Operationalize Cisco's Cloud ...

Vernon Hills, USA

CDW is expanding its services to help customers adopt Cisco's Cloud Control and AI Defense platforms. These services include the Adoption Accelerator for Cisco Cloud Control, which aids in readiness ...assessment and roadmap building, and expanded AI Defense services for AI discovery and validation. This collaboration aims to enhance infrastructure management and AI security for enterprises.

Read on →
 

Galileo

Cisco touts AI tokenomics, but admits the market is 'still in phase one ...

At Cisco Live 2026, Cisco highlighted its focus on AI tokenomics, emphasizing the importance of managing AI usage and token spend. Cisco's acquisition of Galileo aids in assessing agent behavior and ...ensuring budget control. This approach aims to align token value with business outcomes, addressing the industry's current phase of AI adoption.

Read on →
 

Balgrist University Hospital - Healthcare - Medium

Cisco: How Connectivity Is Shaping the Future of Healthcare

Zurich, Switzerland

Cisco's technology powers the OR-X at Balgrist University Hospital in Zurich, enhancing surgical training and research. The facility utilizes Cisco's networking infrastructure, including Application ...Centric Infrastructure and Wi-Fi 6E, to enable real-time data exchange and experimentation. This initiative supports 144 R&D experiments and trains 2,195 professionals, setting a benchmark for healthcare innovation.

Read on →
 

Puntonet - Telecommunications - Medium

Quito, Ecuador

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security. Cisco's analytics and automation reduced n...etwork problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.

 

Expo City Dubai - Entertainment - Medium

Dubai, United Arab Emirates

Cisco helped Expo City Dubai host COP28 by reusing over 90% of its existing network. The robust network connected 70,000 delegates across 120 buildings for two weeks. Network reprovision cost was jus...t 1/5 of a typical greenfield setup. No IT incidents or emergencies occurred during the event. Expo City Dubai set a new standard for sustainable, eco-conscious event hosting.

 

BT - Telecommunications - Very Large

London, UK

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The new system cut energy costs and allowed proactive management ...of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.

lightning

Peers used Cisco Spark for collaboration and conference call management

Cisco Spark Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.59/5

Read Reviews (7)
Custom Reports

4.48/5

Read Reviews (12)
Analytics

2.50/5

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.59/5

Read Reviews (7)
Custom Reports

4.48/5

Read Reviews (12)
Analytics

2.50/5

Read Reviews (2)

Software Failure Risk Guidance

?

for Cisco Spark

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco Spark

Cisco Systems, Inc. News

M&A

Cisco Acquires WideField Security for Identity Visibility

Cisco has acquired WideField Security to enhance identity visibility within its Splunk platform, addressing AI-driven security challenges. This acquisition is part of Cisco's broader strategy to integrate identity and session intelligence, following recent acquisitions of Galileo Technologies and Astrix Security.

M&A

Cisco To Acquire WideField Security To Advance Agentic AI Security

Cisco announced plans to acquire WideField Security to enhance its agentic AI security capabilities. WideField's technology will integrate into Splunk, improving Agentic SOC capabilities by normalizing and correlating identity, session, and activity telemetry. This acquisition aims to bolster AI-driven security workflows and strengthen Cisco's Data Fabric, supporting safe AI operations at scale.

M&A

Cisco Bets On WideField Security Acquisition To Tackle Agentic AI ...

Cisco plans to acquire WideField Security to enhance its agentic AI security capabilities by integrating WideField's technology into its Splunk SOC offering. This acquisition aims to improve identity telemetry and AI-driven security workflows, addressing security risks associated with AI agents and non-human identities.

M&A

Cisco acquires WideField Security (June 2026)

Cisco has agreed to acquire WideField Security to enhance its Splunk agentic SOC capabilities by integrating WideField's identity lifecycle security technology. This acquisition aims to improve threat investigations by providing better visibility into credentials and active sessions.

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Financials

IPO