Real-World Case Studies and Customer Success Stories with Chat Outsource

Chat Outsource helped Pinnaclebit, an online teaching marketplace, improve customer support with 24/7 live chat. Pinnaclebit needed fast answers for... clients making big decisions. Chat Outsource added mobile access and file sharing to the chat, and matched the chat window to Pinnaclebit’s brand. Customer satisfaction reached 91%. Monthly visitors hit 50,000. Conversion rate rose to 30%. After using Chat Outsource, Pinnaclebit saw a 40% increase in conversions.
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Pinnaclebit is an online teaching marketplace. They use Chat Outsource for live chat support. Their response time improved to under... 25 seconds. Customer satisfaction is 91%. Monthly visitors are 50,000. Conversion rate increased by 40%.
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Chat Outsource provided Starlight with a live chat solution for their real estate website. Starlight needed 24/7 chat support, mobile... access for agents, and a chat window that matched their brand. Chat Outsource delivered a customized chat window and file sharing features. Agents can now chat and send documents from any device. Starlight saw a 40% increase in conversion rate after using Chat Outsource.
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Starlight is a real estate company in Abu Dhabi. They hired Chat Outsource for live chat support. Their conversion rate... increased by 40%. Customer satisfaction is at 93%. They have 170,000 monthly visitors.
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Chat Outsource helped Caveshade, a charity organization, improve its online fundraising. Caveshade needed an affordable customer support solution to boost... lead generation and donations. Chat Outsource implemented live chat services and trained agents to support Caveshade's website visitors. Within three months, Caveshade saw a 35% increase in sales. Customer satisfaction reached 98% and the conversion rate hit 73%.
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Caveshade is a charity organization working internationally to eliminate poverty. They partnered with Chat Outsource in 2013. Using Chat Outsource's... services, Caveshade increased their sales by 35% in the first three months. Their customer satisfaction rate is 98%, and they have 100,000 monthly visitors with a 73% conversion rate.
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Chat Outsource helped Silver shack, an online clothing store in the UK, provide 24/7 chat support. The company replaced its... in-house team with six chat agents working in shifts. This change cut customer support costs by half. Silver shack increased its sales by 42% and improved customer retention. The store now has a 62% conversion rate and 94% customer satisfaction.
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Silver Shack is an online clothing store in the UK. They used Chat Outsource to increase sales by 42%. They... also improved customer satisfaction to 94%. The company now has 70,000 monthly visitors. They provide 24/7 chat support with six agents. This reduced their support costs by half.
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Chat Outsource helped Line Tech, a global digital agency, improve customer support. Line Tech could not track response and problem... resolution times before. With Chat Outsource, they now log over 96% of client requests. The software lets them measure and report service results. Customer satisfaction reached 90% and conversion rate is 62%.
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Line Tech is a global digital agency. They use Chat Outsource to log over 96% of client requests. Customer satisfaction... is 90%. Monthly visitors are 120,000. Conversion rate is 62%. They improved response and problem resolution time.
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Chat Outsource live chat support helped Globalcast, an auto trading company, increase car reservations by 50% in six months. Before using Chat... Outsource, website visitors were confused and left without making reservations. After adding live chat, 30% of those reservations turned into successful sales. Customer satisfaction rose to 94%. Globalcast saw a big improvement in online sales and customer service.
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Globalcast increased car reservations by 50% in six months using Chat Outsource. 30% of these reservations converted to sales. Customer... satisfaction reached 94%. The company saw a 30% increase in sales. Chat Outsource helped improve customer service and engagement.
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ELECOMS is an ecommerce company in Qatar. They reduced wait time to below 20 seconds. Customer satisfaction increased by 43%.... Conversion rate reached 79%. They have 160,000 monthly visitors. Chat Outsource provided multilingual support.
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Chat Outsource helped ELECOMS, an ecommerce company in Qatar, reduce customer wait times to under 20 seconds. ELECOMS needed 24/7... multilingual chat support as it expanded into Asia and Africa. Chat Outsource provided chat agents and cloud software for real-time translation. This solution enabled ELECOMS to serve non-English speaking customers better. Customer satisfaction reached 43% and conversion rate hit 79% after using Chat Outsource.
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Chat Outsource helped LineDox Pvt. Ltd, an online travel agency, lower live chat support costs by 60%. LineDox struggled with... in-house chat support and rising expenses. After switching to Chat Outsource, they saw improved customer satisfaction and increased online bookings. The service eased the workload for other support staff. LineDox now enjoys regular performance reports and better customer insights.
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LineDox is a travel agency in Dubai. They used Chat Outsource for live chat support. Their support costs went down... by 60%. Customer satisfaction is now 91%. They have 200,000 monthly visitors. Their conversion rate is 60%.
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