Chat Outsource Overview

ChatOutsource delivers award-winning live chat software designed to enhance customer support and sales operations. Businesses can leverage its chat agents for real-time customer interactions, ensuring prompt responses and improved customer satisfaction. The platform caters to diverse industries, offering flexibility and scalability to meet varying business needs. A notable feature is its ability to deploy chat services within just two hours, allowing rapid integration into existing systems. With a client base exceeding one million, ChatOutsource demonstrates reliability and effectiveness in managing customer engagements. Its competitive pricing model further ensures accessibility for businesses seeking cost-efficient live chat solutions.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Chat Outsource.

Other use cases:

  • Lead Routing
  • Public Relations
  • Engaging On Social Media
  • Business Development
  • Contact List Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Chat Outsource.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Chat Outsource Use-Cases and Business Priorities: Customer Satisfaction Data

Chat Outsource works with different mediums / channels such as Chat. Social Media. and Website.

Reviews

"...Live chat tool for all businesses which helps with chat support, custom targeting, social media integration, lead generation, routing, engagement and more...." Peer review from Chat Outsource

Chat Outsource, Map My Customers, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chat-outsource offers secure, reliable live chat support solutions. A multitude of valuable features ensures prospects are never missed.

Comprehensive Insights on Chat Outsource Use Cases

What makes Chat Outsource ideal for Helpdesk Management?

Why is Chat Outsource the best choice for Engagement Management?

How does Chat Outsource facilitate Generation Of New Leads?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Chat Outsource solved their Live Chat needs. Cuspera uses 265 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Real Estate

CASE STUDY Starlight

Starlight is a real estate company in Abu Dhabi. They hired Chat Outsource for live chat support. Their conversion rate increased by 40%. Customer satisfaction is at 93%. They have 170,000 monthly vi...sitors.

CASE STUDY LineDox Pvt. Ltd

LineDox is a travel agency in Dubai. They used Chat Outsource for live chat support. Their support costs went down by 60%. Customer satisfaction is now 91%. They have 200,000 monthly visitors. Their ...conversion rate is 60%.

Information Technology and Services

CASE STUDY Line Tech

Line Tech is a global digital agency. They use Chat Outsource to log over 96% of client requests. Customer satisfaction is 90%. Monthly visitors are 120,000. Conversion rate is 62%. They improved res...ponse and problem resolution time.

Apparel & Fashion

CASE STUDY Silver Shack

Silver Shack is an online clothing store in the UK. They used Chat Outsource to increase sales by 42%. They also improved customer satisfaction to 94%. The company now has 70,000 monthly visitors. Th...ey provide 24/7 chat support with six agents. This reduced their support costs by half.

Education

CASE STUDY Pinnaclebit

Pinnaclebit is an online teaching marketplace. They use Chat Outsource for live chat support. Their response time improved to under 25 seconds. Customer satisfaction is 91%. Monthly visitors are 50,0...00. Conversion rate increased by 40%.

Automotive

CASE STUDY Globalcast

Globalcast increased car reservations by 50% in six months using Chat Outsource. 30% of these reservations converted to sales. Customer satisfaction reached 94%. The company saw a 30% increase in sal...es. Chat Outsource helped improve customer service and engagement.

lightning

Peers used Chat Outsource for helpdesk management and engagement management

Chat Outsource Competitors

Chat Outsource Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.01/5

Read Reviews (10)
Analytics

3.42/5

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.01/5

Read Reviews (10)
Analytics

3.42/5

Read Reviews (3)

Software Failure Risk Guidance

?

for Chat Outsource

Overall Risk Meter

Low Medium High

Top Failure Risks for Chat Outsource

Chat Outsource Profile

Company Name

Chat Outsource

HQ Location

600 B Street, San Diego, CA 92101

Employees

11-50

Social

Financials

PRIVATE