Chat Outsource Overview

ChatOutsource delivers award-winning live chat software designed to enhance customer support and sales operations. Businesses can leverage its chat agents for real-time customer interactions, ensuring prompt responses and improved customer satisfaction. The platform caters to diverse industries, offering flexibility and scalability to meet varying business needs. A notable feature is its ability to deploy chat services within just two hours, allowing rapid integration into existing systems. With a client base exceeding one million, ChatOutsource demonstrates reliability and effectiveness in managing customer engagements. Its competitive pricing model further ensures accessibility for businesses seeking cost-efficient live chat solutions.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Chat Outsource.

Other use cases:

  • Lead Routing
  • Public Relations
  • Engaging On Social Media
  • Business Development
  • Contact List Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Chat Outsource.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
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Chat Outsource Use-Cases and Business Priorities: Customer Satisfaction Data

Chat Outsource works with different mediums / channels such as Chat. Social Media. and Website.

Reviews

"...Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more...." Peer review from Chat Outsource

Chat Outsource, Map My Customers, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chat-outsource offers secure, reliable live chat support solutions. A multitude of valuable features ensures prospects are never missed.

Chat Outsource Customer wins, Customer success stories, Case studies

How can Chat Outsource enhance your Helpdesk Management process?

What benefits does Chat Outsource offer for Engagement Management?

What benefits does Chat Outsource offer for Generation Of New Leads?

11 buyers and buying teams have used Cuspera to assess how well Chat Outsource solved their Live Chat needs. Cuspera uses 265 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Silver shack - Apparel & Fashion

Chat Outsource helped Silver shack, an online clothing store in the UK, provide 24/7 chat support. The company replaced its in-house team with six chat agents working in shifts. This change cut custo...mer support costs by half. Silver shack increased its sales by 42% and improved customer retention. The store now has a 62% conversion rate and 94% customer satisfaction.

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ELECOMS - E Commerce

Chat Outsource helped ELECOMS, an ecommerce company in Qatar, reduce customer wait times to under 20 seconds. ELECOMS needed 24/7 multilingual chat support as it expanded into Asia and Africa. Chat O...utsource provided chat agents and cloud software for real-time translation. This solution enabled ELECOMS to serve non-English speaking customers better. Customer satisfaction reached 43% and conversion rate hit 79% after using Chat Outsource.

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ELECOMS - Internet

ELECOMS is an ecommerce company in Qatar. They reduced wait time to below 20 seconds. Customer satisfaction increased by 43%. Conversion rate reached 79%. They have 160,000 monthly visitors. Chat Out...source provided multilingual support.

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Caveshade - Non Profit Organization Management

Caveshade is a charity organization working internationally to eliminate poverty. They partnered with Chat Outsource in 2013. Using Chat Outsource's services, Caveshade increased their sales by 35% i...n the first three months. Their customer satisfaction rate is 98%, and they have 100,000 monthly visitors with a 73% conversion rate.

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Starlight - Real Estate

Starlight is a real estate company in Abu Dhabi. They hired Chat Outsource for live chat support. Their conversion rate increased by 40%. Customer satisfaction is at 93%. They have 170,000 monthly vi...sitors.

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Globalcast - Automotive

Chat Outsource live chat support helped Globalcast, an auto trading company, increase car reservations by 50% in six months. Before using Chat Outsource, website visitors were confused and left witho...ut making reservations. After adding live chat, 30% of those reservations turned into successful sales. Customer satisfaction rose to 94%. Globalcast saw a big improvement in online sales and customer service.

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lightning

Peers used Chat Outsource for helpdesk management and engagement management

Chat Outsource Competitors

Chat Outsource Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (10)
Analytics

3.42/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (10)
Analytics

3.42/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for Chat Outsource

Overall Risk Meter

Low Medium High

Top Failure Risks for Chat Outsource

Chat Outsource Profile

Company Name

Chat Outsource

Company Website

https://www.chatoutsource.com/

HQ Location

600 B Street, San Diego, CA 92101

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE