Chat Outsource: Product updates, Customer stories, and Insights | 2026 Cuspera

Chat Outsource helped Silver shack, an online clothing store in the UK, provide 24/7 chat support. The company replaced its in-house team with six chat agents working in shifts. This change cut custo...mer support costs by half. Silver shack increased its sales by 42% and improved customer retention. The store now has a 62% conversion rate and 94% customer satisfaction.
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Chat Outsource helped ELECOMS, an ecommerce company in Qatar, reduce customer wait times to under 20 seconds. ELECOMS needed 24/7 multilingual chat support as it expanded into Asia and Africa. Chat O...utsource provided chat agents and cloud software for real-time translation. This solution enabled ELECOMS to serve non-English speaking customers better. Customer satisfaction reached 43% and conversion rate hit 79% after using Chat Outsource.
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ELECOMS is an ecommerce company in Qatar. They reduced wait time to below 20 seconds. Customer satisfaction increased by 43%. Conversion rate reached 79%. They have 160,000 monthly visitors. Chat Out...source provided multilingual support.
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Caveshade is a charity organization working internationally to eliminate poverty. They partnered with Chat Outsource in 2013. Using Chat Outsource's services, Caveshade increased their sales by 35% i...n the first three months. Their customer satisfaction rate is 98%, and they have 100,000 monthly visitors with a 73% conversion rate.
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Starlight is a real estate company in Abu Dhabi. They hired Chat Outsource for live chat support. Their conversion rate increased by 40%. Customer satisfaction is at 93%. They have 170,000 monthly vi...sitors.
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Chat Outsource live chat support helped Globalcast, an auto trading company, increase car reservations by 50% in six months. Before using Chat Outsource, website visitors were confused and left witho...ut making reservations. After adding live chat, 30% of those reservations turned into successful sales. Customer satisfaction rose to 94%. Globalcast saw a big improvement in online sales and customer service.
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