Chat Outsource: Use-Cases, Insights and Reviews | 2025 Cuspera

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Chat Outsource: Boost your Sales by Outsource Live Chat Support or Agents

Chat Outsource Overview

ChatOutsource delivers award-winning live chat software designed to enhance customer support and sales operations. Businesses can leverage its chat agents for real-time customer interactions, ensuring prompt responses and improved customer satisfaction. The platform caters to diverse industries, offering flexibility and scalability to meet varying business needs. A notable feature is its ability to deploy chat services within just two hours, allowing rapid integration into existing systems. With a client base exceeding one million, ChatOutsource demonstrates reliability and effectiveness in managing customer engagements. Its competitive pricing model further ensures accessibility for businesses seeking cost-efficient live chat solutions.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Chat Outsource.

Other use cases:

Lead Routing
Public Relations
Engaging On Social Media
Business Development
Contact List Management

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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Chat Outsource.

Other priorities:

Enhance Customer Relationships
Improve Digital And Social Presence

See all business priorities See less business priorities

Chat Outsource Use-Cases and Business Priorities: Customer Satisfaction Data

Chat Outsource works with different mediums / channels such as Chat. Social Media. and Website.

Reviews

"...Live chat tool for all businesses which helps with chat support, custom targeting, social media integration, lead generation, routing, engagement and more...." Peer review from Chat Outsource

Chat Outsource, Map My Customers, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Chat-outsource offers secure, reliable live chat support solutions. A multitude of valuable features ensures prospects are never missed.

Chat Outsource Customer wins, Customer success stories, Case studies

How does Chat Outsource facilitate Helpdesk Management?

What benefits does Chat Outsource offer for Engagement Management?

How does Chat Outsource facilitate Generation Of New Leads?

11 buyers and buying teams have used Cuspera to assess how well Chat Outsource solved their Live Chat needs. Cuspera uses 265 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Caveshade - Non Profit Organization Management

Caveshade is a charity organization working internationally to eliminate poverty. They partnered with Chat Outsource in 2013. Using Chat Outsource's services, Caveshade increased their sales by 35% i...n the first three months. Their customer satisfaction rate is 98%, and they have 100,000 monthly visitors with a 73% conversion rate.

ELECOMS - Internet

ELECOMS is an ecommerce company in Qatar. They reduced wait time to below 20 seconds. Customer satisfaction increased by 43%. Conversion rate reached 79%. They have 160,000 monthly visitors. Chat Out...source provided multilingual support.

Globalcast - Automotive

Globalcast increased car reservations by 50% in six months using Chat Outsource. 30% of these reservations converted to sales. Customer satisfaction reached 94%. The company saw a 30% increase in sal...es. Chat Outsource helped improve customer service and engagement.

Line Tech - Information Technology And Services

Line Tech is a global digital agency. They use Chat Outsource to log over 96% of client requests. Customer satisfaction is 90%. Monthly visitors are 120,000. Conversion rate is 62%. They improved res...ponse and problem resolution time.

LineDox Pvt. Ltd - Travel And Lodging

LineDox is a travel agency in Dubai. They used Chat Outsource for live chat support. Their support costs went down by 60%. Customer satisfaction is now 91%. They have 200,000 monthly visitors. Their ...conversion rate is 60%.

Pinnaclebit - Education

Pinnaclebit is an online teaching marketplace. They use Chat Outsource for live chat support. Their response time improved to under 25 seconds. Customer satisfaction is 91%. Monthly visitors are 50,0...00. Conversion rate increased by 40%.

Peers used Chat Outsource for helpdesk management and engagement management

Chat Outsource Competitors

Chat Outsource
vs
Map My Customers

Chat Outsource Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.01/5 ★ Read Reviews (10)
Analytics	3.42/5 ★ Read Reviews (3)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.01/5 ★ Read Reviews (10)
Analytics	3.42/5 ★ Read Reviews (3)

Software Failure Risk Guidance

for Chat Outsource

Overall Risk Meter

Low Medium High

Top Failure Risks for Chat Outsource

Chat Outsource Profile

Company Name

Chat Outsource

Company Website

https://www.chatoutsource.com/

HQ Location

600 B Street, San Diego, CA 92101

Employees

11-50

Social

Financials

PRIVATE