Consumer Goods Case Studies and Customer Success Stories with Certainly
Feastables
- Consumer Goods
- Medium
Greenville, USA
Certainly built a custom AI agent for Feastables, the snack brand from MrBeast. The AI agent handled customer conversations and... drove sales, not just support. It generated 6.5% of total revenue, equal to $6.24 million. After chat, average order value rose by 20%. The agent matched the brand's voice and scaled instantly during viral traffic spikes. Feastables achieved a Net Promoter Score of 52, ten points above the e-commerce average.
Certainly helped Atlantic Pet Products launch an AI-first customer support agent in just days. The AI agent connects to their... product catalog and knowledge base. It now handles product recommendations, order inquiries, and returns 24/7. The team did not need to hire more staff. The support team can now focus on strategic work instead of repetitive questions.
Certainly helped Feastables launch FeastyBot, a custom AI chatbot for their ecommerce site. FeastyBot drove 6.5% of total revenue and... boosted average order value by 20% after chat. The bot handled over 120,000 conversations monthly and achieved a Net Promoter Score of 52. Feastables saved on staffing costs, avoiding the need to double their team. The AI assistant also enabled fast updates and deep brand customization.
Certainly deployed an AI agent for QuadLock, a global leader in premium phone mounts. QuadLock faced high volumes of repetitive... support tickets about product compatibility, orders, and returns. The AI agent integrated with their product catalog and order system, resolving 43.4% of 35,000 monthly conversations without human help. This let the support team focus on complex issues instead of routine questions. QuadLock improved customer support quality without hiring more staff.
Certainly's AI Agent helped QuadLock manage customer support across 100+ countries. The solution integrated with Shopify and Zendesk, automating routine... queries and reducing agent workload. QuadLock resolved 57% of weekly enquiries with the AI Agent. They saw a 33% drop in average handling time and 31% fewer replies per resolution. The customer effort score stayed at 80%, and agent satisfaction improved.
Certainly deployed a multilingual AI agent for Fintiba. Fintiba supports international students with German bureaucracy, including visas and insurance. Before,... students waited hours or days for answers. Support teams were overwhelmed by repetitive, multilingual requests. The AI agent now handles 97% of chats without human help, available 24/7 in any language. This is far above the industry average of less than 65%.
Certainly's FintiBot helped Fintiba automate 97% of customer conversations. Fintiba saw a 125% increase in customer satisfaction and reduced escalations... to human agents by 85%. The AI chatbot now handles over 10,000 monthly conversations. Fintiba used Generative AI and multi-language support to serve international students and employees. The solution cut 8,000 support tickets per year and saved the team from manually handling over 140,000 inquiries annually.
Apparel & Fashion Case Studies and Customer Success Stories with Certainly
Rat & Boa
- Apparel & Fashion
- Small
UK
Certainly helped Rat & Boa, a UK fashion brand, transform customer support with an AI agent. The AI delivers on-brand... conversations, handling size questions, returns, and order tracking. It speaks in the brand's unique voice, not like a generic bot. The solution provides 24/7 global support without losing brand personality. Rat & Boa's team could not distinguish the AI from their own writers.
Certainly Platform helped Rat & Boa improve customer service with an AI chatbot. The chatbot deflects simple questions and pre-screens... complex tickets, making agents 75% more efficient. Rat & Boa now handles over 9000 conversations each month, with 50% about stock availability. The platform scaled easily during peak sales, removing the need for extra staff. Rat & Boa plans to use the chatbot for product advice and to reduce returns.
Retail Case Studies and Customer Success Stories with Certainly
Atlantic Pet Products
- Retail
- Medium
Certainly's AI-powered platform helped Atlantic Pet Products handle high volumes of support queries. The company integrated Certainly with Gorgias and... BigCommerce for smooth customer service automation. This allowed the team to focus on complex issues and improved response times. Atlantic Pet Products scaled support without hiring more staff. The AI Agent enabled smarter, faster customer experiences and plans for more self-service features.
