About Callminer Eureka Coach
Callminer Eureka Coach is a cloud-based solution that optimizes agent performance management with actionable insight. It helps to enhance customer relationships and improve ROI.
Eureka Coach provides direct performance feedback and agent coaching based on automated call analysis. It enhances coaching with an automated, data fortified performance perspective, drives sustained quality, compliance and customer experience improvement through continuous feedback, and build agent trust with objective, transparent and consistent scoring.
Some of its features include personalized, web-based portals for agents and supervisors, and alerting system for managing notifications for coaching activities, contact finder for searching and filtering call records, integrated, inline call player, and targeted coaching notes as annotations for individual calls.
Peer and Expert Reviews
for
Callminer Eureka Coach
Goals
Enhance customer relationships and Improve ROI are the most popular goals peers achieved using Callminer Eureka Coach .
Channels
It is the best suited for phone calls, promotions, channels.
Processes
Peers recommend engagement management, sales document management, coaching, as the business processes that they have been most satisfied while using Callminer Eureka Coach .
Read Reviews of Business Process for Callminer Eureka Coach
Engagement management
Engaging and following up
Sales document management
Contract management
Coaching With Phone calls
Contact list management With Phone calls
Customer feedback management With Promotions
Sales call management With Phone calls
Call analytics With Phone calls
Helpdesk management With Phone calls
Peers used Callminer Eureka Coach to Enhance customer relationships and Improve ROI
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IT and Other Capabilities
for
Callminer Eureka Coach
- Low
- Medium
- High
data
Data Import
Data Export
Support
24/7 Support
Phone Support
Email Support
Chat Support
Other
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