Callminer Eureka Coach Overview
CallMiner Coach lets you monitor, understand, and optimize agent performance by analyzing interactions. Automated insights assist in enhancing customer service efficiency.
Use Cases
Customers recommend Sales Coaching, Sales Rep Engagement, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Coach.
Business Priorities
Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Callminer Eureka Coach.
Callminer Eureka Coach Use-Cases and Business Priorities: Customer Satisfaction Data
Reviews
"We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total ca...ll and everything that happened on the line." - Tracy Dudek
Callminer Eureka Coach, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Coach
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Design
Popular in
Callminer Eureka Coach is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Design and is widely used by
Comprehensive Insights on Callminer Eureka Coach Use Cases
How efficiently Does Callminer Eureka Coach manage your Sales Coaching?
How can Callminer Eureka Coach enhance your Sales Rep Engagement process?
How efficiently Does Callminer Eureka Coach manage your Contract Management?
20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
Case Studies
CASE STUDY Avadyne Health
CASE STUDY RDI Corporation
CASE STUDY VitalityHealth
CASE STUDY Gant Travel
CASE STUDY USCB America
CASE STUDY Kelsey-Seybold Clinic
Peers used Callminer Eureka Coach for sales coaching and sales rep engagement
Callminer Eureka Coach Competitors
Callminer Eureka Coach Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
Callminer Eureka Coach Integrations
Callminer Eureka Coach integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Coach
Top Failure Risks for Callminer Eureka Coach
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
CallMiner & Microsoft Dynamics 365 Contact Center Integrate
CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.
Alvaria, CallMiner Partner to Empower Organizations with AI
CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.
CallMiner Releases OmniAgent - Destination CRM
CallMiner Releases OmniAgent - Destination CRM
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
