Callminer Eureka Coach Overview
CallMiner Coach lets you monitor, understand, and optimize agent performance by analyzing interactions. Automated insights assist in enhancing customer service efficiency.
Use Cases
Customers recommend Sales Coaching, Sales Rep Engagement, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Coach.
Business Priorities
Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Callminer Eureka Coach.
Callminer Eureka Coach Use-Cases and Business Priorities: Customer Satisfaction Data
Reviews
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie
Callminer Eureka Coach, belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Coach
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Design
Popular in
Callminer Eureka Coach is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Design and is widely used by
Comprehensive Insights on Callminer Eureka Coach Use Cases
What Are the key features of Callminer Eureka Coach for Sales Coaching?
What solutions does Callminer Eureka Coach provide for Sales Rep Engagement?
How does Callminer Eureka Coach facilitate Contract Management?
10+ more Business Use Cases
20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Financial Services
|
Financial Services |
Case Study Exeter financeRead More |
Entertainment
|
Entertainment |
Case Study SiriusXMRead More |
|
Consumer Electronics
|
Consumer Electronics |
Case Study VivintRead More |
Peers used Callminer Eureka Coach for sales coaching and sales rep engagement
Callminer Eureka Coach Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
Callminer Eureka Coach Integrations
Callminer Eureka Coach integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Coach
Top Failure Risks for Callminer Eureka Coach
CallMiner Feeds
The importance of brand experience in contact centers
Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.
CallMiner named a Leader in Real-Time Revenue Execution Platforms
Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.
AI-driven CX in tech: Navigating industry challenges & opportunities
2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.
CallMiner Profile
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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