CUSPERA

Callminer Eureka Coach

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(314 Reviews)

Eureka Coach Call Center Agent Performance Management | CallMiner

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About Callminer Eureka Coach

Callminer Eureka Coach is a cloud-based solution that optimizes agent performance management with actionable insight. It helps to enhance customer relationships and improve ROI.

Eureka Coach provides direct performance feedback and agent coaching based on automated call analysis. It enhances coaching with an automated, data fortified performance perspective, drives sustained quality, compliance and customer experience improvement through continuous feedback, and build agent trust with objective, transparent and consistent scoring.

Some of its features include personalized, web-based portals for agents and supervisors, and alerting system for managing notifications for coaching activities, contact finder for searching and filtering call records, integrated, inline call player, and targeted coaching notes as annotations for individual calls.

Peer and Expert Reviews
for Callminer Eureka Coach

Goals

Enhance customer relationships and Improve ROI are the most popular goals peers achieved using Callminer Eureka Coach .

Channels

It is the best suited for phone calls, promotions, channels.

Processes

Peers recommend engagement management, sales document management, coaching, as the business processes that they have been most satisfied while using Callminer Eureka Coach .

Read Reviews of Business Process for Callminer Eureka Coach

Engagement management

Engaging and following up

Sales document management

Contract management

Coaching With Phone calls

Contact list management With Phone calls

Customer feedback management With Promotions

Sales call management With Phone calls

Call analytics With Phone calls

Helpdesk management With Phone calls

See allless Activities

Peers used Callminer Eureka Coach to Enhance customer relationships and Improve ROI

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IT and Other Capabilities
for Callminer Eureka Coach

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Phone Support

Email Support

Chat Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Callminer Eureka Coach

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First 5 Reports are Free

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Vendor Profile Details

Company Name CallMiner
Company Website https://callminer.com/
HQ Location 200 West Street, Waltham, MA 02451, US
Employees 101-250
Social
Financials Series C