Callminer Eureka Coach Overview

CallMiner Coach lets you monitor, understand, and optimize agent performance by analyzing interactions. Automated insights assist in enhancing customer service efficiency.

Use Cases

Customers recommend Sales Coaching, Sales Rep Engagement, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Coach.

Other use cases:

  • Funnel Analysis
  • Onboarding
  • Lead Engagement
  • Lead Management
  • Segmentation And Targeting
  • Peer Benchmark
  • Sales Call Management
See all use cases See less use cases

Business Priorities

Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Callminer Eureka Coach.

Other priorities:

  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Adopt Sales Best Practices
See all business priorities See less business priorities

Callminer Eureka Coach Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis

Callminer Eureka Coach, belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka Coach

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Design

Popular in

Callminer Eureka Coach is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Design and is widely used by

Comprehensive Insights on Callminer Eureka Coach Use Cases

How efficiently Does Callminer Eureka Coach manage your Sales Coaching?

CallMiner Eureka Coach provides data-driven insights to enhance sales coaching effectiveness. It allows supervisors to identify areas for improvement and provide personalized coaching. This data-driven approach leads to increased agent retention and improved customer experiences.
"...Having all this data makes coaching much easier because there's little dispute of the facts...." Testimonial by Adam McCord, Quality Analytics Manager, Bluegreen Vacations America

How can Callminer Eureka Coach enhance your Sales Rep Engagement process?

CallMiner Eureka Coach enables organizations to enhance agent engagement by analyzing customer interactions. The platform identifies and measures agent empathy and other emotions to facilitate coaching and improve customer emotional engagement. Supervisors gain insights into performance trends to guide and reinforce desired behaviors, fostering a culture of continuous improvement.
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct

How efficiently Does Callminer Eureka Coach manage your Contract Management?

10+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Coach testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Coach testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Coach testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
CUSTOMERS TESTIMONIALS
Callminer Eureka Coach testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Coach testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Coach testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord

Case Studies

COMPANY CASE STUDIES
Callminer Eureka Coach case study
Case Study Axcess Financial

Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

Read More
Callminer Eureka Coach case study
Case Study Avadyne Health

How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health

Read More
Callminer Eureka Coach case study
Case Study Vivint

Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

Read More
lightning

Peers used Callminer Eureka Coach for sales coaching and sales rep engagement

Callminer Eureka Coach Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.96/5

Read Reviews (24)
Custom Reports

3.94/5

Read Reviews (20)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.96/5

Read Reviews (24)
Custom Reports

3.94/5

Read Reviews (20)

Callminer Eureka Coach Integrations

Callminer Eureka Coach integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

Software Failure Risk Guidance

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for Callminer Eureka Coach

Top Failure Risks for Callminer Eureka Coach

CallMiner Profile

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F