Callminer Eureka Coach Overview

Callminer Eureka Coach is a cloud-based solution that optimizes agent performance management with actionable insight. It helps to enhance customer relationships and improve ROI.

Eureka Coach provides direct performance feedback and agent coaching based on automated call analysis. It enhances coaching with an automated, data fortified performance perspective, drives sustained quality, compliance and customer experience improvement through continuous feedback, and build agent trust with objective, transparent and consistent scoring.

Some of its features include personalized, web-based portals for agents and supervisors, and alerting system for managing notifications for coaching activities, contact finder for searching and filtering call records, integrated, inline call player, and targeted coaching notes as annotations for individual calls.

Cuspera Reviews

20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities peers achieved using Callminer Eureka Coach.

Other priorities:

  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Adopt Sales Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Coaching , Sales Rep Engagement , Contract Management , as the business use cases that they have been most satisfied while using Callminer Eureka Coach.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Coaching

4.63/5

Read Reviews (14)

"...Having all this data makes coaching much easier because there's little dispute of the facts...." Testimonial by Adam McCord, Quality Analytics Manager, Bluegreen Vacations America
Sales Rep Engagement

4.55/5

Read Reviews (11)

"...Alerts for agent follow-up with thorough discussion threads encourages next-step urgency with supervisors, along with agent challenges that may be beyond their control. ..." Automated Agent Performance Coaching
rep engagement

4.46/5

Read Reviews (8)

Contract Management

3.71/5

Read Reviews (2)

"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct
PEER EXPERIENCES
Sales Coaching

4.63/5

Read Reviews (14)

"...Having all this data makes coaching much easier because there's little dispute of the facts...." Testimonial by Adam McCord, Quality Analytics Manager, Bluegreen Vacations America
Sales Rep Engagement

4.55/5

Read Reviews (11)

"...Alerts for agent follow-up with thorough discussion threads encourages next-step urgency with supervisors, along with agent challenges that may be beyond their control. ..." Automated Agent Performance Coaching
rep engagement

4.55/5

Read Reviews (8)

Contract Management

3.71/5

Read Reviews (2)

"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct

10+ more Business Use Cases

Our AI advisor, Wyz, harnessed 121 insights from peers and experts to help you assess how these Callminer Eureka Coach use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
CUSTOMERS TESTIMONIALS

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Case Studies

COMPANY CASE STUDIES
Case Study Axcess Financial

Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

Read More
Case Study Vivint

Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

Read More
Case Study Exeter finance

Exeter Finance Uses CallMiner to Improve Agent Performance

Read More

Based on peer insights

Cuspera recommends Callminer Eureka Coach for

Use Cases Sales Coaching , Sales Rep Engagement , Contract Management
Business Priorities Improve Sales Team Effectiveness, Increase Sales & Revenue, Enhance Customer Relationships
Industries Education, Financial Services, Utilities

Popular Business Setting

for Callminer Eureka Coach

Top Industries

  • Education
  • Financial Services
  • Utilities

Popular in

Peers used Callminer Eureka Coach to improve sales team effectiveness and Increase sales & revenue

IT and Other Capabilities

for Callminer Eureka Coach

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.94/5

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.94/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.31/5

Read Reviews (10)
Phone Support

3.30/5

Read Reviews (3)
Email Support

2.94/5

Read Reviews (1)
Chat Support

2.94/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.31/5

Read Reviews (10)
Phone Support

3.30/5

Read Reviews (3)
Email Support

2.94/5

Read Reviews (1)
Chat Support

2.94/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.97/5

Read Reviews (24)
Custom Reports

3.94/5

Read Reviews (20)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.97/5

Read Reviews (24)
Custom Reports

3.94/5

Read Reviews (20)

Software Failure Risk Guidance

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for Callminer Eureka Coach

Top Failure Risks for Callminer Eureka Coach

Vendor Profile Details

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

Series C