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Callminer Eureka Coach

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(279 Reviews, Testimonials & Expert Opinions)
(279 Reviews, Testimonials & Expert Opinions)

Call Center Agent Performance Coaching Tool with actionable insights

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About Callminer Eureka Coach

Callminer Eureka Coach is a cloud-based solution that optimizes agent performance management with actionable insight. It helps to enhance customer relationships and improve ROI.

Eureka Coach provides direct performance feedback and agent coaching based on automated call analysis. It enhances coaching with an automated, data fortified performance perspective, drives sustained quality, compliance and customer experience improvement through continuous feedback, and build agent trust with objective, transparent and consistent scoring.

Some of its features include personalized, web-based portals for agents and supervisors, and alerting system for managing notifications for coaching activities, contact finder for searching and filtering call records, integrated, inline call player, and targeted coaching notes as annotations for individual calls.

Evaluating Callminer Eureka Coach for your Sales Coaching need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 279 insights from peers and experts who used Callminer Eureka Coach to help you determine how well it fits your Sales Coaching needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Callminer Eureka Coach solves your Sales Coaching needs.

Case Studies

Case Study Gant Travel

Gant Travel's Speech Analytics Journey to Improved CX

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Gant Travel's Speech Analytics Journey to Improved CX

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Case Study Avadyne Health

How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health

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How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health

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Case Study SiriusXM

Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.

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Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.

Read Story →

Peer and Expert Opinions
for Callminer Eureka Coach

Goals

Increase sales & revenue and Enhance customer relationships are the most popular goals peers achieved using Callminer Eureka Coach .

Other goals:

  • improve sales team effectiveness
  • Improve ROI
  • Establish thought leadership
See all goals See less goals

Channels

It is the best suited for phone calls, e-mail, promotions, channels.

Other channels:

  • user generated content
  • blogs
See all channels See less channels

Processes

Peers recommend sales rep engagement, sales coaching, sales document management, as the business processes that they have been most satisfied while using Callminer Eureka Coach .

Read Peer and Expert Experience for Business Use Cases

Sales rep engagement

Rep engagement With E mail

Sales coaching With Phone calls

Sales document management

Contract management

Contact list management With Phone calls

Funnel analysis

Sales call management With Phone calls

Customer feedback management With Promotions and Phone calls

Contact center performance management With Phone calls

Training & onboarding

See allless Activities

Peers used Callminer Eureka Coach to Increase sales & revenue and Enhance customer relationships

Verify if it works for you

Peer and Expert Opinion on Features
for Callminer Eureka Coach

  • Low
  • Medium
  • High

Alerts: popups & Notifications

IT and Other Capabilities
for Callminer Eureka Coach

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Phone Support

24/7 Support

Email Support

Chat Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Callminer Eureka Coach

Vendor Profile Details

Company Name CallMiner
Company Website https://callminer.com/
HQ Location 200 West Street, Waltham, MA 02451, US
Employees 101-250
Social
Financials Series C