About Callminer Eureka Coach
Callminer Eureka Coach is a cloud-based solution that optimizes agent performance management with actionable insight. It helps to enhance customer relationships and improve ROI.
Eureka Coach provides direct performance feedback and agent coaching based on automated call analysis. It enhances coaching with an automated, data fortified performance perspective, drives sustained quality, compliance and customer experience improvement through continuous feedback, and build agent trust with objective, transparent and consistent scoring.
Some of its features include personalized, web-based portals for agents and supervisors, and alerting system for managing notifications for coaching activities, contact finder for searching and filtering call records, integrated, inline call player, and targeted coaching notes as annotations for individual calls.
Evaluating Callminer Eureka Coach for your Sales Coaching need?
Our AI advisor, Wyz, harnessed 361 insights from peers and experts who used Callminer Eureka Coach to help you determine how well it fits your Sales Coaching needs.
Reviews - Customer Testimonials
Adam McCord
Quality Analytics Manager
Bluegreen Vacations America
Adam McCord
Quality Analytics Manager
Bluegreen Vacations America
Tracy Dudek
Vice President, Operations
State Collections Services, Inc
Tracy Dudek
Vice President, Operations
State Collections Services, Inc
Molly Sollie
Manager of Quality Assurance
DEFENDERS
Molly Sollie
Manager of Quality Assurance
DEFENDERS
Reviews - Case Studies
Peer and Expert Opinions
for
Callminer Eureka Coach
Goals
Enhance customer relationships and Increase sales & revenue are the most popular goals peers achieved using Callminer Eureka Coach .
Channels
It is the best suited for phone calls, e-mail, promotions, channels.
Processes
Peers recommend sales document management, engagement management, coaching, as the business processes that they have been most satisfied while using Callminer Eureka Coach .
Read Peer and Expert Experience for Business Use Cases
Sales document management
Contract management
Engagement management
Engaging and following up With E mail
Coaching With Phone calls
Contact list management With Phone calls
Sales call management With Phone calls
Call analytics With Phone calls
Funnel analysis
Customer feedback management With Promotions and Phone calls
Helpdesk management With Phone calls
Training & onboarding
Peers used Callminer Eureka Coach to Enhance customer relationships and Increase sales & revenue
Verify if it works for you
IT and Other Capabilities
for
Callminer Eureka Coach
- Low
- Medium
- High
data
Data Import
Data Export
Support
24/7 Support
Phone Support
Email Support
Chat Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Callminer Eureka Coach
First 5 Reports are Free
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