About Callminer Eureka Coach
Callminer Eureka Coach is a cloud-based solution that optimizes agent performance management with actionable insight. It helps to enhance customer relationships and improve ROI.
Eureka Coach provides direct performance feedback and agent coaching based on automated call analysis. It enhances coaching with an automated, data fortified performance perspective, drives sustained quality, compliance and customer experience improvement through continuous feedback, and build agent trust with objective, transparent and consistent scoring.
Some of its features include personalized, web-based portals for agents and supervisors, and alerting system for managing notifications for coaching activities, contact finder for searching and filtering call records, integrated, inline call player, and targeted coaching notes as annotations for individual calls.
Evaluating Callminer Eureka Coach for your Sales Coaching need?
Our AI advisor, Wyz, harnessed 279 insights from peers and experts who used Callminer Eureka Coach to help you determine how well it fits your Sales Coaching needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Callminer Eureka Coach solves your Sales Coaching needs.
Customer Testimonials
Adam McCord
Quality Analytics Manager
Bluegreen Vacations America
Adam McCord
Quality Analytics Manager
Bluegreen Vacations America
Tracy Dudek
Vice President, Operations
State Collections Services, Inc
Tracy Dudek
Vice President, Operations
State Collections Services, Inc
Molly Sollie
Manager of Quality Assurance
DEFENDERS
Molly Sollie
Manager of Quality Assurance
DEFENDERS
Case Studies
Peer and Expert Opinions
for
Callminer Eureka Coach
Goals
Increase sales & revenue and Enhance customer relationships are the most popular goals peers achieved using Callminer Eureka Coach .
Channels
It is the best suited for phone calls, e-mail, promotions, channels.
Processes
Peers recommend sales rep engagement, sales coaching, sales document management, as the business processes that they have been most satisfied while using Callminer Eureka Coach .
Read Peer and Expert Experience for Business Use Cases
Sales rep engagement
Rep engagement With E mail
Sales coaching With Phone calls
Sales document management
Contract management
Contact list management With Phone calls
Funnel analysis
Sales call management With Phone calls
Customer feedback management With Promotions and Phone calls
Contact center performance management With Phone calls
Training & onboarding
Peers used Callminer Eureka Coach to Increase sales & revenue and Enhance customer relationships
Verify if it works for youCallminer Eureka Coach Alternatives
Peer and Expert Opinion on Features
for
Callminer Eureka Coach
- Low
- Medium
- High
Alerts: popups & Notifications
IT and Other Capabilities
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Callminer Eureka Coach
- Low
- Medium
- High
data
Data Import
Data Export
Support
Phone Support
24/7 Support
Email Support
Chat Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Callminer Eureka Coach
Vendor Profile Details
