Callminer Eureka Coach Overview

CallMiner Coach lets you monitor, understand, and optimize agent performance by analyzing interactions. Automated insights assist in enhancing customer service efficiency.

Use Cases

Customers recommend Sales Coaching, Sales Rep Engagement, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Coach.

Other use cases:

  • Funnel Analysis
  • Onboarding
  • Lead Engagement
  • Lead Management
  • Segmentation And Targeting
  • Peer Benchmark
  • Sales Call Management
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Business Priorities

Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Callminer Eureka Coach.

Other priorities:

  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Adopt Sales Best Practices
See all business priorities See less business priorities

Callminer Eureka Coach Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie

Callminer Eureka Coach, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka Coach

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Design

Popular in

Callminer Eureka Coach is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Design and is widely used by

Callminer Eureka Coach Customer wins, Customer success stories, Case studies

What solutions does Callminer Eureka Coach provide for Sales Coaching?

How does Callminer Eureka Coach address your Sales Rep Engagement Challenges?

How can Callminer Eureka Coach enhance your Contract Management process?

20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

CUSTOMERS TESTIMONIALS
Callminer Eureka Coach testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Coach testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Coach testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
CUSTOMERS TESTIMONIALS
Callminer Eureka Coach testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Coach testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Coach testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Gant Travel - Travel & Hospitality

CallMiner helped Gant Travel improve customer experience with advanced call center technology. Gant Travel manages business travel for small and mid-sized companies. The company used CallMiner to ada...pt quickly to changing needs. The solution provided better customer interactions. Gant Travel enhanced its reputation for service and responsiveness.

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Avadyne Health - Health, Wellness And Fitness

CallMiner helped Avadyne Health see 100% of their contact center calls, up from just 1-2%. This gave them new insights to train and coach agents better. Supervisors now help agents improve how they a...sk for payments. Avadyne Health saw a 2% increase in payment asks. The solution improved both internal training and patient satisfaction.

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Radial - Information Technology And Services

Radial, a leading outsourced ecommerce technology and services company, uses CallMiner to improve its omnichannel customer journey. CallMiner's AI-driven insights help Radial enhance cross-department...al business improvements. The solutions focus on boosting frontline agent performance, ensuring quality management, and optimizing contact center efficiency. These improvements lead to better customer interactions and satisfaction.

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Holiday Inn Club Vacations - Hospitality

Holiday Inn Club Vacations needed help with compliance and collections. They used CallMiner's call monitoring to address these challenges. As a result, they achieved 4x ROI. The solution helped them ...grow and ensure compliance.

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ResultsCX - Business Process Outsourcing

CallMiner helped ResultsCX improve customer satisfaction and sales for a health insurer. ResultsCX used CallMiner’s AI-powered analytics to boost agent performance and customer interactions. The comp...any averages 10 years’ tenure among its top 10 clients and has a 93% customer retention rate. CallMiner’s solutions supported ResultsCX in delivering better service and results for their client.

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FCT - Real Estate

FCT used the CallMiner conversation intelligence platform to better understand customer perspectives. The company wanted to remove bias from customer feedback. CallMiner helped FCT get more data-driv...en insights from customer conversations. This led to more informed business decisions. FCT improved its voice of the customer (VoC) program with CallMiner.

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lightning

Peers used Callminer Eureka Coach for sales coaching and sales rep engagement

Callminer Eureka Coach Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (24)
Custom Reports

3.94/5 ★

Read Reviews (20)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (24)
Custom Reports

3.94/5 ★

Read Reviews (20)

Callminer Eureka Coach Integrations

Callminer Eureka Coach integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.94/5 ★

Read Reviews (1)

Five9

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Automation Anywhere Enterprise (RPA)

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

CallRail

4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Callminer Eureka Coach

Top Failure Risks for Callminer Eureka Coach

CallMiner, Inc. News

Product

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

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Partnership

Alvaria, CallMiner Partner to Empower Organizations with AI

CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.

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Partnership

CallMiner & Microsoft Dynamics 365 Contact Center Integrate

CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.

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Product

Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI ...

CallMiner has launched OmniAgent, a virtual agent solution that enhances customer experience through AI-powered automation across voice, chat, and email. OmniAgent leverages CallMiner's analytics to automate interactions, reducing call handling time and increasing efficiency. Notably, Estafeta, a logistics company, improved its call center operations using OmniAgent, cutting call handling time by 78%. OmniAgent supports omnichannel communication, natural language processing, and integrates with CRM systems for personalized customer interactions.

Read more →

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

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Financials

SERIES F