Callminer Eureka Coach Overview

CallMiner Coach lets you monitor, understand, and optimize agent performance by analyzing interactions. Automated insights assist in enhancing customer service efficiency.

Use Cases

Customers recommend Sales Coaching, Sales Rep Engagement, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Coach.

Other use cases:

  • Funnel Analysis
  • Onboarding
  • Lead Engagement
  • Lead Management
  • Segmentation And Targeting
  • Peer Benchmark
  • Sales Call Management
See all use cases See less use cases

Business Priorities

Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Callminer Eureka Coach.

Other priorities:

  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Adopt Sales Best Practices
See all business priorities See less business priorities

Callminer Eureka Coach Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis

Callminer Eureka Coach, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka Coach

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Design

Popular in

Callminer Eureka Coach is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Design and is widely used by

Comprehensive Insights on Callminer Eureka Coach Use Cases

How can Callminer Eureka Coach optimize your Sales Coaching Workflow?

How can Callminer Eureka Coach optimize your Sales Rep Engagement Workflow?

Why is Callminer Eureka Coach the best choice for Contract Management?

10+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Coach testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Coach testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Coach testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
CUSTOMERS TESTIMONIALS
Callminer Eureka Coach testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Coach testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Coach testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

Case Studies

CASE STUDY SiriusXM

SiriusXM uses CallMiner to improve customer satisfaction. They gain insights from customer interactions. This helps in direct marketing and customer care. SiriusXM has 1,001 to 5,000 employees.

CASE STUDY Radial

Radial used CallMiner to improve customer and employee experience. They replaced surveys with CallMiner to analyze 100% of interactions. This helped them find areas to improve. They used insights to ...make changes across departments. This led to better customer satisfaction and reduced friction.

Hospitality

CASE STUDY Holiday Inn Club Vacations

Holiday Inn Club Vacations used CallMiner to improve compliance and call monitoring. They achieved a 4x ROI in the first year. One person now handles 100% of call monitoring. They can identify trends... and respond to customer needs better.

Information Technology and Services

CASE STUDY Radial

Radial, a global leader in omnichannel commerce, achieved a 20% increase in customer satisfaction and a 10% reduction in average handle time using CallMiner's AI-powered call analytics platform.

lightning

Peers used Callminer Eureka Coach for sales coaching and sales rep engagement

Callminer Eureka Coach Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (24)
Custom Reports

3.94/5 ★

Read Reviews (20)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (24)
Custom Reports

3.94/5 ★

Read Reviews (20)

Callminer Eureka Coach Integrations

Callminer Eureka Coach integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Callminer Eureka Coach

Top Failure Risks for Callminer Eureka Coach

CallMiner, Inc. News

Product

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

Product

CallMiner Advances Agentic AI Architecture

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. The new capabilities allow the system to understand complex customer motivations and automate workflows, research, analysis, and content creation through collaborative AI agents.

Awards

CallMiner named a Leader in conversation intelligence for contact centers

CallMiner has been recognized as a Leader in conversation intelligence for contact centers, highlighting its advanced AI-driven analytics for customer experience, quality management, compliance, and sales effectiveness. This recognition underscores CallMiners impact in optimizing contact center operations and delivering actionable business insights through its conversation intelligence platform.

M&A

CallMiner acquires VOCALLS to scale CX and transform contact center efficiency

CallMiner has acquired VOCALLS to expand its capabilities in customer experience and contact center efficiency. The acquisition aims to enhance CallMiners AI-driven solutions for optimizing agent performance, quality management, compliance, fraud detection, and sales effectiveness, strengthening its position in the conversation intelligence software market.

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F