Callminer Eureka Coach Overview
This is a summary of the comprehensive capabilities and benefits of Callminer Eureka Coach based on over 123 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Callminer Eureka Coach, belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Callminer Eureka Coach is right for your needs? Our Cuspera AI engine can evaluate how Callminer Eureka Coach fits your specific business needs, industry, and context. Get your personalized assessment report today.
Callminer Eureka Coach supports business activities such as:
- Sales Coaching
- Sales Rep Engagement
- Contract Management
- Funnel Analysis
- Training & Onboarding
Callminer Eureka Coach can help you with many business goals, such as Improve Sales Team Effectiveness, Increase Sales & Revenue, Enhance Customer Relationships, Improve Brand Engagement, and Adopt Sales Best Practices.
Callminer Eureka Coach Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. " - Kelly Seis
Cuspera Reviews
20 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Business Priorities
Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities peers achieved using Callminer Eureka Coach.
Use Cases
Peers recommend Sales Coaching , Sales Rep Engagement , Contract Management , as the business use cases that they have been most satisfied while using Callminer Eureka Coach.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Coaching |
4.64/5 ★ |
"...CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale...." Automated Agent Performance Coaching |
| Sales Rep Engagement |
4.55/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
| rep engagement |
4.46/5 ★ |
"...Alerts for agent follow-up with thorough discussion threads encourages next-step urgency with supervisors, along with agent challenges that may be beyond their control. ..." Automated Agent Performance Coaching |
| Contract Management |
3.85/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
| PEER EXPERIENCES | |
|---|---|
| Sales Coaching |
4.64/5 ★ |
"...CallMiner Coach makes it easier to monitor, understand and optimize agent performance at scale...." Automated Agent Performance Coaching |
|
| Sales Rep Engagement |
4.55/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
|
| rep engagement |
4.55/5 ★ |
| Contract Management |
3.85/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 123 insights from peers and experts to help you assess how these Callminer Eureka Coach use cases fit your Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
|
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
|
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study ShellpointRead More |
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Case Study VivintRead More |
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Case Study Dialog DirectRead More |
Popular Business Setting
for Callminer Eureka Coach
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Design
Popular in
Peers used Callminer Eureka Coach to improve sales team effectiveness and Increase sales & revenue
IT and Other Capabilities
for Callminer Eureka Coach
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (10) |
| Phone Support | Read Reviews (3) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (10) |
| Phone Support | Read Reviews (3) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
Software Failure Risk Guidance
?for Callminer Eureka Coach
Top Failure Risks for Callminer Eureka Coach
Vendor Profile Details
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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