Holiday Inn Club Vacations used CallMiner to improve compliance and call monitoring. They achieved a 4x ROI in the first year. One person now handles 100% of call monitoring. They can identify trends... and respond to customer needs better.
CallMiner helped USCB America improve call compliance using speech analytics. USCB America, a revenue cycle management company serving healthcare clients, struggled to give timely feedback to employe...es and ensure 100% compliance in patient conversations. With CallMiner, they gained the ability to monitor calls and provide feedback faster. This led to better compliance and reduced employee onboarding time. The solution improved training and helped USCB America meet industry standards.
CallMiner conversation analytics helped Hoist Finance improve business operations in the UK. Hoist Finance supports six million customers in 11 European countries with debt repayment. The company wan...ted to ensure consistent, responsible, and ethical customer interactions. By using CallMiner, Hoist Finance launched conversation analytics to enhance contact center performance and customer experience.
Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
CallMiner helped Avadyne Health see 100% of their contact center calls, up from just 1-2%. This gave them new insights to train and coach agents better. Supervisors now help agents improve how they a...sk for payments. Avadyne Health saw a 2% increase in payment asks. The solution improved both internal training and patient satisfaction.
CallMiner helped VitalityHealth automate quality assurance using speech analytics. VitalityHealth has over 550 customer service advisors and handles more than 1 million calls each year. Many calls ar...e sensitive, involving health and life cover claims. CallMiner's solution supports advisors to handle calls correctly and maintain high standards. This helps VitalityHealth improve quality assurance and customer service in the insurance industry.
FCT used the CallMiner conversation intelligence platform to better understand customer perspectives. The company wanted to remove bias from customer feedback. CallMiner helped FCT get more data-driv...en insights from customer conversations. This led to more informed business decisions. FCT improved its voice of the customer (VoC) program with CallMiner.
CallMiner helped Serco improve quality and customer insights in local government contact centers. Serco's Customer Experience and Engagement team wanted a data-driven way to monitor and enhance servi...ce. They used CallMiner to boost efficiency, compliance, and customer satisfaction. The solution provided AI-driven insights for better agent performance and quality management. Serco gained deeper understanding of customer needs and improved service delivery.
Information Technology and Services Case Studies and Success Stories with Callminer Eureka Capture
CASE STUDY BPO Division of NTT
CallMiner helped the BPO division of NTT improve customer experience with enhanced analytics. NTT is a leader in networks, data centers, cloud, and managed services. The company used CallMiner to boo...st contact center performance. The solution provided AI-driven insights for better agent training and customer interactions. This led to improved customer satisfaction and operational efficiency.
Radial, a global leader in omnichannel commerce, achieved a 20% increase in customer satisfaction and a 10% reduction in average handle time using CallMiner's AI-powered call analytics platform.
CallMiner helped Workhuman automate quality assurance for their contact center. Workhuman used CallMiner to improve agent performance and customer experience. The solution provided AI-driven insights... for training and reduced agent churn. Workhuman enhanced customer interactions and boosted satisfaction with CallMiner's analytics.
CallMiner helped Kelsey-Seybold Clinic improve patient experience with reporting automation. The clinic operates 26 multi-specialty care centers and a sleep center. Their goal is to provide high-qual...ity, compassionate healthcare. CallMiner's solution automated reporting, making it easier to track and improve patient interactions. This led to better patient care and more efficient operations.
CallMiner helped UPMC Health Plan improve agent coaching with conversation intelligence. UPMC wanted to put member experience first. They used CallMiner to analyze agent interactions. This led to bet...ter training and support for agents. UPMC saw improvements in agent performance and business results.
CallMiner helped Gant Travel improve customer experience with advanced call center technology. Gant Travel manages business travel for small and mid-sized companies. The company used CallMiner to ada...pt quickly to changing needs. The solution provided better customer interactions. Gant Travel enhanced its reputation for service and responsiveness.
CallMiner helped RDI Corporation attract new customers and gain business insights. RDI used CallMiner’s conversation analytics to improve customer experience. The company has over 3,500 employees and... operates in 11 locations. CallMiner’s AI-driven solutions boosted agent performance and provided actionable data. RDI unified its operations under one brand for better results.
CallMiner helped Inizio Engage improve frontline agent well-being using conversation intelligence. Inizio Engage works with healthcare providers and patients to support pharmaceutical companies. The ...company used CallMiner to boost agent performance and satisfaction. The solution provided AI-driven insights for better training and reduced agent churn. Inizio Engage saw improved customer interactions and agent experience.
Radial used CallMiner to improve customer and employee experience. They replaced surveys with CallMiner to analyze 100% of interactions. This helped them find areas to improve. They used insights to ...make changes across departments. This led to better customer satisfaction and reduced friction.
SiriusXM uses CallMiner to improve customer satisfaction. They gain insights from customer interactions. This helps in direct marketing and customer care. SiriusXM has 1,001 to 5,000 employees.
CallMiner helped ResultsCX improve customer satisfaction and sales for a health insurer. ResultsCX used CallMiner’s AI-powered analytics to boost agent performance and customer interactions. The comp...any averages 10 years’ tenure among its top 10 clients and has a 93% customer retention rate. CallMiner’s solutions supported ResultsCX in delivering better service and results for their client.
