Callminer Eureka Capture Overview

CallMiner Record provides live monitoring and instantaneous playback with high-quality stereo. It enhances transcription and analytics for better insights.

Use Cases

Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using Callminer Eureka Capture.

Other use cases:

  • Coaching
  • Contacts History
  • Contract Management
  • Lead Management
  • Funnel Analysis
  • Training & Onboarding
  • Lead Engagement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Capture.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Callminer Eureka Capture Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Capture works with different mediums / channels such as Phone Calls, and E-Mail,

Callminer Eureka Capture's features include Recording.

Reviews

"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord

Popular Business Setting

for Callminer Eureka Capture

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Hospitality

Popular in

Callminer Eureka Capture is popular in Non-Profit Organization Management, Consumer Services, and Hospitality and is widely used by

Comprehensive Insights on Callminer Eureka Capture Use Cases

What makes Callminer Eureka Capture ideal for Call Recording?

The system bypasses traditional call recording and stores calls directly in a secure, hosted environment. This allows for immediate presentation, analytics, and real-time alerts. It also works alongside existing recording solutions without disruption.
"...Bypass call recording to immediate, secure hosted storage for instantaneous presentation, analytics, and real-time alerting or guidance, regardless of call volume. ..." High-Quality Audio for Agent Performance

How efficiently Does Callminer Eureka Capture manage your Engagement Management?

CallMiner Eureka Capture Engagement Management records customer interactions. The platform uses artificial intelligence and machine learning to analyze interactions and identify patterns. This helps organizations understand customer behavior and identify opportunities to improve sales and customer service.
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct

How does Callminer Eureka Capture facilitate Coaching?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Capture solved their business needs. Cuspera uses 167 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Capture testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Capture testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Capture testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
CUSTOMERS TESTIMONIALS
Callminer Eureka Capture testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Capture testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Capture testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

Case Studies

COMPANY CASE STUDIES
Callminer Eureka Capture case study
Case Study MTM

MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka

Read More
Callminer Eureka Capture case study
Case Study USCB America

USCB America Benefits from CallMiner Eureka Platform

Read More
Callminer Eureka Capture case study
Case Study Holiday Inn Club Vacations

Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections

Read More
lightning

Peers used Callminer Eureka Capture for call recording and engagement management

Callminer Eureka Capture Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.94/5

Read Reviews (1)
Analytics

4.07/5

Read Reviews (33)
Custom Reports

4.07/5

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.94/5

Read Reviews (1)
Analytics

4.07/5

Read Reviews (33)
Custom Reports

4.07/5

Read Reviews (28)

Callminer Eureka Capture Integrations

Callminer Eureka Capture integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

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for Callminer Eureka Capture

Top Failure Risks for Callminer Eureka Capture

CallMiner Feeds

The importance of brand experience in contact centers

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.

03 Jun 2024 - source

CallMiner named a Leader in Real-Time Revenue Execution Platforms

Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.

08 May 2024 - source

CallMiner Profile

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F