Callminer Eureka Capture Overview
CallMiner Record provides live monitoring and instantaneous playback with high-quality stereo. It enhances transcription and analytics for better insights.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using Callminer Eureka Capture.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Capture.
Callminer Eureka Capture Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Capture works with different mediums / channels such as Phone Calls. and E-Mail.
Callminer Eureka Capture's features include Recording. and Callminer Eureka Capture support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Callminer Eureka Capture analytics capabilities include Analytics, and Custom Reports.
Reviews
"We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total ca...ll and everything that happened on the line." - Tracy Dudek
Peer review evidence (same sources as the product rating summary)
"...Bypass call recording to immediate, secure hosted storage for instantaneous presentation, analytics, and real-time alerting or guidance, regardless of call volume. ..." High-Quality Audio for Agent Performance
"...Securely record the history of your interactions with customers. ..." High-Quality Audio for Agent Performance
"...Transport Layer Security (TLS) 1.2 encryption with redacted audio, never stored at rest, supports PCI requirements for accurate real-time and post-call speech analytics at scale. ..." High-Quality Audio for Agent Performance
Popular Business Setting
for Callminer Eureka Capture
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospitality
Popular in
Callminer Eureka Capture is popular in Non-Profit Organization Management, Consumer Services, and Hospitality and is widely used by
Callminer Eureka Capture Customer wins, Customer success stories, Case studies
What solutions does Callminer Eureka Capture provide for Call Recording?
What benefits does Callminer Eureka Capture offer for Engagement Management?
How can Callminer Eureka Capture enhance your Coaching process?
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Capture solved their business needs. Cuspera uses 167 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
De Vries Group - Collections
Peers used Callminer Eureka Capture for call recording and engagement management
Callminer Eureka Capture Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (28) |
Callminer Eureka Capture Integrations
Callminer Eureka Capture integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Capture
Top Failure Risks for Callminer Eureka Capture
CallMiner, Inc. News
CallMiner Partners with PossibleNOW for Compliance
CallMiner partners with PossibleNOW to integrate compliance into automated customer interactions. This collaboration embeds compliance guardrails in CallMiner's CX automation platform, ensuring regulatory adherence in AI-driven engagements. The integration helps enterprises scale automation confidently, addressing compliance risks and enhancing customer engagement strategies.
CallMiner and PossibleNOW Partner
CallMiner and PossibleNOW have formed a partnership to integrate compliance into customer service automation. This collaboration combines CallMiner's conversation intelligence with PossibleNOW's compliance technology, enabling businesses to scale AI-driven customer interactions while adhering to regulatory standards. The partnership aims to enhance operational efficiency and reduce compliance risks in automated communications.
CallMiner, PossibleNOW Automate Interaction Compliance
CallMiner and PossibleNOW have partnered to integrate compliance into automated customer interactions. This collaboration embeds compliance standards directly into CallMiner's CX automation platform, enhancing the ability to manage regulatory requirements effectively. The integration aims to reduce compliance risks, prevent violations, and support scalable, compliant automated interactions for enterprises.
CallMiner Adds Agentic AI Guidance to RealTime
CallMiner has enhanced its RealTime product with agent-initiated, context-aware AI guidance for live customer interactions. This feature allows agents to request on-demand assistance from a knowledge base, providing source traceability for human validation. The update integrates with analytics and coaching tools, enhancing transparency and feedback loops in contact centers.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
