Latest Product Updates and Feature Enhancements on Callminer Eureka Capture
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These upd...ates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
Introducing CallMiner OmniAgent: Revolutionizing customer experience with AI-powered virtual agents
CallMiner has launched OmniAgent, an AI-powered virtual agent designed to enhance customer experience across voice and digital channels. OmniAgent uses advanced automation and AI to provide seamless ...interactions, reducing call handling time and improving service quality. Key features include omnichannel support, natural language understanding, and seamless CRM integration. Estafeta, a logistics company, reported a 78% reduction in call handling time using OmniAgent.
CallMiner's Q2 2025 Product Innovation Series highlights significant updates, focusing on enhanced security controls and compliance with evolving AI regulations. Key enhancements include improved dat...a privacy features, expanded CallMiner RealTime capabilities, and updated notification functionalities. These updates aim to bolster customer experience initiatives and ensure robust AI governance.
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. The new c...apabilities allow the system to understand complex customer motivations and automate workflows, research, analysis, and content creation through collaborative AI agents.
CallMiner Outreach Brings AI Insight to Customer Feedback
CallMiner has launched Outreach, an AI-powered solution designed to analyze customer feedback across multiple channels. Outreach delivers actionable insights by leveraging advanced conversation intel...ligence, helping organizations improve customer experience and drive operational efficiency.
CallMiner Advances Agentic AI Architecture - martechcube.com
CallMiner has advanced its AI-powered conversation intelligence platform, CallMiner AI Assist, by enhancing its agentic AI architecture. The updates include new research and supervisor agents that st...reamline workflows, enabling organizations to extract actionable insights from customer interactions. These enhancements aim to improve customer experience by providing deeper analysis, managing complex tasks, and facilitating proactive decision-making.
CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
CallMiner has launched CallMiner Outreach, an AI-powered customer feedback solution that enhances CX by integrating unsolicited and solicited feedback. This tool analyzes various customer interaction...s to personalize outreach, improving engagement and key metrics like NPS and CSAT. It aims to revolutionize feedback collection by offering targeted, meaningful insights for CX and contact center leaders.
Strategic Partnerships and Integrations of Callminer Eureka Capture
CallMiner & Microsoft Dynamics 365 Contact Center Integrate
CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights ...into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.
Alvaria, CallMiner Partner to Empower Organizations with AI
CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMin...er's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.
Alvaria and CallMiner Partner to Empower Organizations with Advanced AI ...
Alvaria and CallMiner have formed a strategic partnership to enhance customer experience through advanced AI and conversation intelligence. This collaboration integrates Alvaria's compliance-focused ...contact center solutions with CallMiner's AI capabilities, offering joint customers improved analytics, personalized outreach, and enhanced compliance. The partnership aims to transform contact centers into growth engines by providing deep insights and streamlined workflows.
Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversation Intelligence, Enhancing Operational Efficiency and Customer Experience - Business Wire
Alvaria and CallMiner have formed a strategic partnership to enhance customer experience and operational efficiency through advanced AI and conversation intelligence. This collaboration integrates Al...varia's compliance-focused contact center solutions with CallMiner's AI capabilities, enabling organizations to gain actionable insights, streamline workflows, and maintain regulatory compliance. The partnership aims to transform contact centers into growth engines by providing a comprehensive view of customer interactions.
New CallMiner-Microsoft Deal Elevates Conversation Analytics ...
CallMiner has partnered with Microsoft to integrate its AI-powered conversation analytics with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's omnichannel capabiliti...es by providing deep post-contact conversation analytics, improving customer service effectiveness and voice of the customer insights. The integration allows organizations to optimize service representative performance and customer engagement strategies.
CallMiner Collaborates with Microsoft to Enhance Advanced Conversation ...
CallMiner has partnered with Microsoft to integrate its AI-powered conversation analytics with Microsoft Dynamics 365 Contact Center. This collaboration aims to enhance customer service by providing ...deep insights into customer interactions, improving service representative effectiveness, and optimizing customer engagement strategies. The integration allows organizations to leverage CallMiner's analytics capabilities while utilizing their existing Microsoft Azure investments.
Mergers, Acquisitions, and Business Moves by Callminer Eureka Capture
CallMiner Acquires VOCALLS - Demand Gen Report
CallMiner has acquired VoCalls, a voice-first conversational AI and automation platform. This acquisition enhances CallMiner's capabilities in conversation intelligence by integrating VoCalls' virtua...l agents and task automation technology. The combined platform aims to improve contact center efficiency and customer experience scalability by automating interactions and providing real-time agent guidance. This strategic move positions CallMiner as a leader in contact center and CX industries.
CallMiner Acquires Conversational AI and Automation Provider VOCALLS
CallMiner has acquired VOCALLS, a provider of voice-first conversational AI and automation technology. This acquisition enhances CallMiner's capabilities in conversation intelligence and automation, ...enabling organizations to improve contact center efficiency and customer experience (CX) by integrating VOCALLS' virtual agents and task automation across various communication channels. The combined platform aims to streamline customer service, increase automation, and enhance customer interactions.
CallMiner acquires VOCALLS to scale CX and transform contact center efficiency
CallMiner has acquired VOCALLS to expand its capabilities in customer experience and contact center efficiency. The acquisition aims to enhance CallMiners AI-driven solutions for optimizing agent per...formance, quality management, compliance, fraud detection, and sales effectiveness, strengthening its position in the conversation intelligence software market.
Awards, Recognitions, and Industry Achievements of Callminer Eureka Capture
CallMiner Named Best Conversational Intelligence Solution at CX Awards ...
CallMiner was awarded the Best Conversational Intelligence Solution at the CX Awards 2025, recognizing its innovative use of AI and automation to enhance customer experience. The award highlights Cal...lMiner's ability to deliver actionable insights and improve workflows through AI-powered solutions, setting a standard in the industry.
CallMiner named a Leader in conversation intelligence for contact centers
CallMiner has been recognized as a Leader in conversation intelligence for contact centers, highlighting its advanced AI-driven analytics for customer experience, quality management, compliance, and ...sales effectiveness. This recognition underscores CallMiners impact in optimizing contact center operations and delivering actionable business insights through its conversation intelligence platform.
CallMiner has been recognized as a leader in the SPARK MatrixTM: Conversational Intelligence, 2025 report by QKS Group. The report highlights CallMiner's AI-driven conversation intelligence platform,... which enhances customer experience through features like real-time agent guidance and automated compliance scoring. The introduction of CallMiner AI Assist and its focus on compliance and security were noted as key differentiators, supporting organizations in regulated industries.
