Callminer Coach Overview
CallMiner Coach lets you monitor, understand, and optimize agent performance by analyzing interactions. Automated insights assist in enhancing customer service efficiency.
Use Cases
Customers recommend Sales Coaching, Sales Rep Engagement, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Coach.
Business Priorities
Improve Sales Team Effectiveness and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Callminer Coach.
Callminer Coach Use-Cases and Business Priorities: Customer Satisfaction Data
Reviews
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie
Peer review evidence (same sources as the product rating summary)
"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct
"...Alerts for agent follow-up with thorough discussion threads encourages next-step urgency with supervisors, along with agent challenges that may be beyond their control. ..." Automated Agent Performance Coaching
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct
Callminer Coach, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Coach
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Design
Popular in
Callminer Coach is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Design and is widely used by
Callminer Coach Customer wins, Customer success stories, Case studies
How does Callminer Coach address your Sales Coaching Challenges?
Why is Callminer Coach the best choice for Sales Rep Engagement?
How can Callminer Coach optimize your Contract Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Callminer Coach solved their Sales Coaching needs. Cuspera uses 123 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
De Vries Group - Collections
Peers used Callminer Coach for sales coaching and sales rep engagement
Callminer Coach Competitors
Callminer Coach Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (20) |
Callminer Coach Integrations
Callminer Coach integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Coach
Top Failure Risks for Callminer Coach
CallMiner, Inc. News
CallMiner Expands AI Tools for CX Analysis, Agent Support - Telecom Reseller / Technology Reseller News
CallMiner has expanded its AI tools, enhancing CX analysis and agent support. British Gas uses these updates to expedite customer issue investigations. The updates include AI Assist enhancements, a redesigned RealTime Command Post, and new training resources. These changes aim to improve real-time sentiment tracking and supervisor intervention capabilities.
CallMiner Introduces New Industry-first Initiative - CX Today
CallMiner has launched the Open Voice Transcription Standard (OVTS), a framework enabling integration with various speech recognition providers through the CallMiner Eureka platform. This allows organizations to leverage existing investments and adapt to evolving business needs, enhancing conversation analytics across multiple channels.
CallMiner Launches New Conversation Analytics Solution - CX Today
CallMiner launched Sales Conversation Analytics (SCA) within its Eureka platform, enhancing sales teams' ability to analyze customer interactions. The solution offers real-time and post-interaction insights, customizable dashboards, and pre-built integrations with various communication platforms, aiming to improve sales outcomes and coaching effectiveness.
CallMiner Acquires Machine Learning Provider OrecX - CX Today
CallMiner has acquired OrecX, a provider of audio and screen capture technology. This acquisition enhances CallMiner's platform by integrating high-quality audio capture for improved conversation analytics. The move supports expansion into new markets, including enterprise sales and healthcare, while strengthening its core contact center offerings.
CallMiner, Inc. Profile
Company Name
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
