Bryant Hodge & Associates LLC had a slow debt collection process using old phone equipment. Agents had to call people by hand. They needed a better way that worked with their current software. They c...hose Voicent for SMS texting and Predictive Dialing. The new system let them import data easily and start calls fast. They could track calls and send texts quickly. After switching, they made four times more calls and their agents worked better.
iHome Easy Credit wanted to help more people fix their credit and qualify for loans. They needed a way to reach more customers and grow their business on a small budget. They used Voicent's Broadcast... by SMS to send out many text messages and calls. The software helped them market faster and track results. They sent 590,000 texts and spent 1.1 million hours using the system. The CEO said their business runs much smoother with Voicent.
Broker Resources, Inc. had problems with their old agent dialer. It could not handle their growing workload and had many bugs. They switched to Voicent Agent Dialer after a colleague recommended it. ...The setup was easy and only needed basic equipment. The new system let them add more agent lines when needed. They are happy with the product and say it increased productivity and saved money.
JSB Insurance Services had problems with their old online dialing service. It was risky because they had to upload private client data. They wanted a safer and better way to call prospects. They swit...ched to Voicent's Predictive Dialer software. The new system made agents more productive by auto dialing and handling voicemails. The CEO said the software saved and grew the business. JSB Insurance Services now closes more deals and works more efficiently.
Government Administration Case Studies and Success Stories with Call Center Software
CASE STUDY City of Doral, Florida
The City of Doral, Florida had a problem with manual permit processing. The process was slow and required live agents. They wanted to automate the system to save time and resources. They used Voicent...'s IVR Studio to automate permit processing and integrate with their existing platform. This change saved them over $100,000 a year and improved service for citizens.
CASE STUDY Candidates in Los Altos Hills, California
Candidates in Los Altos Hills, California, needed a better way to reach voters. Before, volunteers sent texts one by one, which took too much time. They used Voicent Auto Dialer to automate calls and... texts. This let them contact thousands of people quickly. They made 5,000 calls and spent 12,000 hours on campaigns. All candidates who used the tool won their elections.
The City of Hollywood, Florida had a problem with illegal street signs being posted and quickly reappearing after removal. This caused safety risks and inconvenience for residents. They used Voicent'...s Auto Dialer software to call the phone numbers on the illegal signs and inform the owners about fines and laws. The software made the process easier and more productive than using live agents. Over 10 calls were made and the city spent 70,000 hours on this effort.
Voicent IVR Studio helped the City of Doral automate permit processing. Before, citizens had to call and speak to live agents for permits. This took a lot of time and staff. With Voicent, the city us...ed Perconti Data Systems and IVR Studio to let citizens check and process permits by phone. The new system reduced time on the phone and freed up staff for other work. The city now has a faster, automated permit process.
Sunrise Toyota is a busy auto dealership in Long Island, NY. Staff spent hours each day calling customers to confirm appointments. This work was slow and kept them from other important tasks. They st...arted using Voicent’s Auto Reminder to automate appointment calls. The system sends reminders and collects confirmations from customers. Now, staff save time and can focus on other work. They made 31,000 calls and spent 221,000 hours using the system.
Sanofi had trouble reaching customers using other auto dialer systems. Their old systems did not send all calls or work well. They needed a better way to tell people about their health products. Sano...fi tried Voicent’s Auto Dialer and liked the one-time fee and easy setup. They made 903,000 calls and spent 2.2 million hours using the system. Sanofi’s sales team found Voicent to be the best dialer they have used.
SPi Global needed a new call center platform to improve agent efficiency and customer satisfaction. They chose Voicent's Contact Center solution, which included CRM, outbound dialing, and inbound PBX.... SPi Global customized IVR scripts and call queues for better call management. The transition was smooth, with agents trained in just half an hour. SPi Global now makes 4.8 million calls per month and has seen a big improvement in call quality.
