Real-World Case Studies and Customer Success Stories with Call Center Software

Voicent's Auto Dialer helped the City of Hollywood, Florida automate illegal street sign removal. The city faced recurring problems with... snipe signs causing safety risks and manual removal inefficiencies. The software placed automated calls to numbers on illegal signs, notifying violators and prompting fine payments. This solution increased productivity, outperformed live agents, and offered features like live-call transfer and touch-tone opt-out. The city benefited from a one-time purchase with no recurring fees.
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Voicent's auto dialer and text broadcaster helped Los Altos Hills Mayor Candidate, Craig Jones, automate campaign outreach. The team replaced... manual texting with automated calls and SMS, reaching nearly 100% of homes in their town. They launched 50 to 80 campaigns monthly, each with thousands of contacts. The platform was easy to use, affordable, and provided detailed reports. This led to higher event attendance and more efficient campaign management.
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Voicent's auto dialer and text broadcaster helped the Los Altos Hills mayoral campaign reach nearly 100% of local homes. The campaign automated... calls and texts to thousands of contacts, saving hundreds of hours. Volunteers no longer sent individual messages, freeing them for higher-priority tasks. The platform's reporting and call recording features improved campaign quality. Affordable pricing made it accessible for the non-profit campaign.
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Voicent's Auto Dialer helped the City of Hollywood, Florida tackle illegal snipe sign postings. The city automated calls to numbers... on illegal signs, notifying violators and urging them to pay fines. This solution improved workplace productivity and outperformed live agents. Features like live-call transfer and automated messages made the process efficient. The city reduced illegal sign reappearance and increased compliance with local laws.
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Voicent Auto Dialer helped the Los Altos Hills mayoral campaign reach 100% of homes in the town. The campaign automated... calls and texts, saving hundreds of hours and letting staff focus on key tasks. Volunteers no longer sent individual texts, making outreach faster and more effective. The campaign launched 50 to 80 campaigns monthly, each reaching thousands. Voicent's broadcast by phone and SMS tools improved event attendance and gave a personal touch to every call.
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Voicent IVR Studio automated the City of Doral's permit processing. The city faced slow, manual phone-based permit handling by live... agents. Voicent integrated IVR Studio with Perconti Data Systems, using a JSON API for real-time permit authentication and processing. This automation let citizens check permit status and submit requests without waiting for agents. The city saved time and focused resources on other tasks, improving community service.
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Voicent IVR Studio helped the City of Doral automate permit processing. Before, citizens had to call and speak to live... agents for permits. This took a lot of time and staff. With Voicent, the city used Perconti Data Systems and IVR Studio to let citizens check and process permits by phone. The new system reduced time on the phone and freed up staff for other work. The city now has a faster, automated permit process.
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Candidates in Los Altos Hills, California, needed a better way to reach voters. Before, volunteers sent texts one by one,... which took too much time. They used Voicent Auto Dialer to automate calls and texts. This let them contact thousands of people quickly. They made 5,000 calls and spent 12,000 hours on campaigns. All candidates who used the tool won their elections.
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The City of Hollywood, Florida had a problem with illegal street signs being posted and quickly reappearing after removal. This caused safety... risks and inconvenience for residents. They used Voicent's Auto Dialer software to call the phone numbers on the illegal signs and inform the owners about fines and laws. The software made the process easier and more productive than using live agents. Over 10 calls were made and the city spent 70,000 hours on this effort.
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The City of Doral, Florida had a problem with manual permit processing. The process was slow and required live agents.... They wanted to automate the system to save time and resources. They used Voicent's IVR Studio to automate permit processing and integrate with their existing platform. This change saved them over $100,000 a year and improved service for citizens.
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Voicent Agent Dialer helped Broker Resources, Inc. boost productivity and cut costs. The insurance agency faced issues with their old... dialer, including bugs and high monthly fees. After switching to Voicent, setup was easy and support was strong. The one-time purchase and pay-as-you-go pricing saved money. Adding more agent lines improved sales and handled busy periods. Productivity increased across the company.
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Voicent's agent dialer helped JSB Insurance Services boost agent productivity. The predictive dialer auto dials, skips no answers, and leaves... voicemails automatically. This improved sales speed and protected sensitive client data. The software also lets agents update statuses and export data easily. JSB Insurance Services recommends Voicent for any business making 20+ prospect calls daily.
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Voicent Agent Dialer helped Broker Resources, Inc. solve issues with their old dialer, which was slow and costly. The company... switched to Voicent for its one-time purchase model and easy setup. Agents only needed a headset, computer, and internet to get started. The solution let them add more lines as needed, boosting productivity. The CEO reports high satisfaction with both the product and customer service.
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Voicent’s agent dialer helped JSB Insurance Services boost agent productivity. The software auto dials, skips no answers, and leaves voicemails... automatically. It improved data security by keeping client information in-house. JSB Insurance Services saved money over time compared to online dialer services. The team now closes sales faster and manages more calls each day.
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Voicent Agent Dialer helped Broker Resources, Inc. solve issues with their old dialer, which was slow and costly. The company... switched to Voicent for its predictive dialing and easy integration. Agents only needed a headset, computer, and internet to get started. Productivity increased, and the one-time purchase saved costs. The team could add more agent lines as needed, making sales operations more flexible and efficient.
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JSB Insurance Services had problems with their old online dialing service. It was risky because they had to upload private... client data. They wanted a safer and better way to call prospects. They switched to Voicent's Predictive Dialer software. The new system made agents more productive by auto dialing and handling voicemails. The CEO said the software saved and grew the business. JSB Insurance Services now closes more deals and works more efficiently.
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Broker Resources, Inc. had problems with their old agent dialer. It could not handle their growing workload and had many... bugs. They switched to Voicent Agent Dialer after a colleague recommended it. The setup was easy and only needed basic equipment. The new system let them add more agent lines when needed. They are happy with the product and say it increased productivity and saved money.
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Voicent Predictive Dialer helped Bryant Hodge & Associates LLC automate debt collection. The agency switched from manual calls to automated... SMS texting and predictive dialing. They imported creditor data easily and started campaigns fast. Call volume quadrupled and agent efficiency improved. The system tracked failed and disconnected numbers, boosting results for debt recovery.
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Voicent helped iHome Easy Credit improve credit repair services with automated phone and SMS campaigns. The company used Voicent to... reach clients fast, track call data, and handle inbound messages. Call recording let them review service quality and adjust based on feedback. The CEO says Voicent made their business run smoother and recommends it for any business using VOIP.
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Voicent software helped Bryant Hodge & Associates LLC automate debt collection. They switched from manual calls to SMS texting and... predictive dialing. This change quadrupled their call volume. Agent efficiency improved a lot. The system connects live calls to agents and handles failed numbers. They plan to add more automation with IVR Studio and workflow tools.
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Voicent helped iHome Easy Credit reach more clients using automated phone calls and SMS. The company used Voicent to market... credit repair services quickly and efficiently. Voicent’s call tracking and recording features let them collect feedback and improve service. The CEO says Voicent made their business run smoother and recommends it for any business using VOIP. Fast communication helped iHome Easy Credit grow with a small budget.
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Bryant Hodge & Associates LLC had a slow debt collection process using old phone equipment. Agents had to call people... by hand. They needed a better way that worked with their current software. They chose Voicent for SMS texting and Predictive Dialing. The new system let them import data easily and start calls fast. They could track calls and send texts quickly. After switching, they made four times more calls and their agents worked better.
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iHome Easy Credit wanted to help more people fix their credit and qualify for loans. They needed a way to... reach more customers and grow their business on a small budget. They used Voicent's Broadcast by SMS to send out many text messages and calls. The software helped them market faster and track results. They sent 590,000 texts and spent 1.1 million hours using the system. The CEO said their business runs much smoother with Voicent.
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Voicent Contact Center helped SPi Global automate over 4. 8 million calls, saving 36 million hours. SPi Global used Voicent's...CRM, Auto Dialer, and IVR tools to streamline call center operations. The platform enabled easy customization of call queues and scripts, improving agent efficiency. SPi Global reported a seamless transition and significant call quality improvements. Voicent's support and flexible features boosted customer satisfaction and operational results.
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Voicent Contact Center helped SPi Global, a leading BPO provider, improve agent efficiency and customer satisfaction. SPi Global used Voicent's... Auto Dialer, CRM, and IVR tools to streamline call handling and automate business processes. The platform enabled easy customization and seamless integration, requiring minimal agent training. SPi Global now makes over a million calls monthly with improved call quality and fast support from Voicent. The solution delivered a smooth transition and high agent satisfaction.
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Voicent helped SPi Global, a major BPO provider, improve call quality and agent productivity. SPi Global used Voicent's contact center... platform with built-in CRM, auto dialer, and IVR tools. The solution allowed easy customization of call queues and scripts, making agent training fast and simple. SPi Global now makes over a million calls a month with no call quality issues. Voicent's support team provided fast, effective help and custom CRM features.
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Voicent Auto Reminder helped Sunrise Toyota save hours each day by automating appointment confirmations. Staff now spend more time on... customer satisfaction and sales instead of making phone calls. The software sends voice reminders and collects confirmations, reducing no-shows. Sunrise Toyota found the system easy to use and highly customizable for different departments. The team now works more efficiently and productively.
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Voicent's appointment reminder software helped Sunrise Toyota save hours each day. The auto dealership used to spend all day confirming... 100-150 appointments by phone. With Voicent, reminders are now automated and interactive. Staff can focus on customer satisfaction and sales instead of repetitive calls. The system is easy to use and lets clients confirm or reschedule appointments by phone. Sunrise Toyota saw a big boost in productivity and less time wasted on no-shows.
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Sunrise Toyota is a busy auto dealership in Long Island, NY. Staff spent hours each day calling customers to confirm... appointments. This work was slow and kept them from other important tasks. They started using Voicent’s Auto Reminder to automate appointment calls. The system sends reminders and collects confirmations from customers. Now, staff save time and can focus on other work. They made 31,000 calls and spent 221,000 hours using the system.
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Voicent's auto dialer helped Sanofi boost sales outreach. Sanofi struggled with other auto dialer systems that failed to deliver calls... and results. With Voicent, they quickly set up campaigns, imported thousands of contacts, and used features like text-to-speech and pre-recorded messages. The software made their workday more productive and allowed multitasking. Press-1 campaigns worked, leading to more sales and better campaign control.
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Sanofi used Voicent's auto dialer to improve its phone campaign productivity. The sales team struggled with other dialer systems that... failed to deliver calls or support press-1 campaigns. With Voicent, they quickly set up campaigns, imported thousands of contacts, and used text-to-speech or recorded messages. The intuitive interface let them run campaigns while handling other tasks. The press-1 feature helped turn calls into sales, making outreach more effective.
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Sanofi had trouble reaching customers using other auto dialer systems. Their old systems did not send all calls or work... well. They needed a better way to tell people about their health products. Sanofi tried Voicent’s Auto Dialer and liked the one-time fee and easy setup. They made 903,000 calls and spent 2.2 million hours using the system. Sanofi’s sales team found Voicent to be the best dialer they have used.
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