Real-World Case Studies and Customer Success Stories with Braze

Braze helped Snoonu boost customer loyalty and repeat orders in its grocery store, Snoomart. Snoonu used Braze to launch a... gamified "Spin the Wheel" campaign with in-app messaging, push notifications, and automated rewards. The campaign led to a 39% increase in orders, 32% more revenue, and 30% more brand page visits compared to Ramadan, their peak sales period. The team built and launched the campaign in just 30 days, showing Braze's speed and flexibility for retail engagement.
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Braze helped Grove Collaborative boost engagement with a targeted browse abandon campaign. Grove replaced their old system after it crashed... during a key week. With Braze and Shopify integration, they launched personalized, behavior-based emails. The first campaign achieved a 10% checkout rate, 41% add to cart rate, and 3% click-through rate. Braze enabled real-time data use and improved customer retention for Grove.
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Braze helped Bazaar boost customer engagement with advanced segmentation and real-time messaging. Bazaar used Braze Canvas and mobile push notifications... to launch a restock campaign. The campaign drove a 29% increase in open rates, 26% more orders, and 21% higher revenue. Braze enabled faster campaign building and better targeting. Bazaar reduced reliance on paid ads and improved retention.
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BrazeAI Canvas helped 24S boost sales with AI-powered personalization. 24S wanted to increase purchase frequency and first purchase rates but... struggled with disconnected platforms. Using Braze, they launched eight personalized campaigns, including abandoned cart and back-in-stock alerts. The abandoned cart campaign drove a 35% increase in purchase conversion rate over 6 months. The back-in-stock campaign led to a 7% increase in add to cart rate. 24S also reduced tech costs and integration time by consolidating their tech stack.
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Braze helped BEES improve real-time communication with retailers. BEES used Braze and Segment to send in-app messages, emails, and push... notifications about order status. This gave retailers better delivery data and personalized updates. The new system led to a 15% drop in order support and product info requests. BEES now provides a smoother, more reassuring experience for their retail customers.
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Braze Currents helped KakaoStyle improve its CRM strategy. KakaoStyle streamed campaign data and combined it with internal user data. This... gave them better insights into customer behavior. They used these insights to target messages and promotions. As a result, KakaoStyle saw a 35% increase in monthly app traffic. The company now aligns CRM strategies with business goals more easily.
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Braze helped Erewhon grow by enabling personalized, cross-channel marketing. Erewhon needed a platform to scale and support new channels. With... Braze, they launched over 30 tailored journeys for loyalty members. Erewhon saw a 20% lift in mobile order engagement and a 2X increase in monthly active users. Campaign setup time dropped by about 33%. Braze's integrations with Shopify and Zapier improved data flow and campaign relevance.
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Braze helped e. l.f. Beauty improve its digital customer experience and boost loyalty program adoption. e.l.f. used Braze to launch...creative campaigns across mobile push, SMS, and in-app messages. The company saw a 125% increase in monthly mobile app usage over six months. Loyalty offer redemptions rose by 58% year-over-year. e.l.f. also saved time by streamlining campaign processes and expanded digital engagement for its 5.3 million loyalty members.
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Braze helped Central Retail migrate their tech stack and improve customer messaging. Central Retail needed to move seven business units... and 250 campaigns in under two months. Braze provided a phased rollout plan, onboarding sessions, and technical support. Central Retail sent 97.5 million messages in the first two months. They now use cross-channel campaigns with email and push notifications. Central Retail launched 382 million messages and 2,750 active Braze Canvases to date.
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Braze helped KFC India launch the gamified “Bucket It” campaign across email, push, and in-app messaging. The campaign drove a... 22% increase in average daily orders per store and a 23% lift in daily revenue per store. KFC India also saw 22% growth in new users and 27% growth in repeat orders. The campaign used personalized messaging and cross-channel engagement. KFC India activated the campaign in under 10 days with minimal tech resources.
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Braze helped Papa Johns UK unify three legacy CRMs into a single local marketing hub. Franchisees gained easy access to... customer data, like order frequency and satisfaction scores. The new platform drove a 180% increase in SMS campaign revenue and a 170% rise in purchases from SMS. In 2024, franchisees ran over 6,000 campaigns and sent 13 million SMS messages. Conversion rates from SMS improved by 18%.
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Braze helped Pizza Hut improve its customer engagement. Pizza Hut used Braze to launch a machine learning multivariate test for... email. This new approach led to a 30% increase in transactions. Revenue went up by 21%. Profit increased by 10%. Braze made it easy for Pizza Hut to use more channels and personalize messages for customers.
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Braze helped Stash improve user onboarding with a multi-Canvas campaign. Stash used real-time segmentation and behavioral triggers to send personalized... messages across email, push, in-app, and SMS. This led to a 64% increase in email click-through rate and a 72% increase in open rates. The campaign achieved a 20.34% FirstDeposit_Started conversion rate. Stash boosted user activation and built trust with targeted communications.
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Braze helped Hugosave improve onboarding with data-driven engagement and gamification. Hugosave used Braze to create a personalized, cross-channel onboarding journey... for new users. The onboarding included gamified 'Quests' and rewards, delivered through email and content cards. As a result, the rate of clients progressing to opening a full account increased by more than 300%. Hugosave now provides tailored guidance and nudges to help users build good financial habits.
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Braze helped BUGECE improve user experience and increase signups. Before Braze, BUGECE used four separate tools, causing inefficiency and low... engagement. Switching to Braze unified their messaging and enabled AI-powered personalization. BUGECE saw a 32% increase in signup conversion from in-app messaging and a 63% rise in email open rates. The small team now works more efficiently and delivers better customer journeys.
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Braze Predictive Suite helped 8fit boost conversions by 3. 75X. 8fit used machine learning to segment users by purchase likelihood....They sent targeted subscription offers using email, push, and in-app messages. The team tested different discount levels for 1.6 million users. This approach improved campaign ROI and customer engagement. 8fit avoided giving big discounts to everyone, focusing on likely buyers instead.
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Braze Push Stories helped Delivery Hero re-engage lapsed users of their Talabat brand. They used personalized, visual push notifications before... the 2018 World Cup. These notifications targeted users inactive for seven days. The campaign created fun, interactive stories to boost engagement. Delivery Hero is a global food delivery leader. Push Stories enabled direct, rich customer interaction on mobile screens.
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Braze helped Rightmove improve their email marketing. Rightmove needed better personalization and faster email delivery for up to 6 million... daily emails. The Braze Email Deliverability Services team created a custom migration plan with strategic IP warming. Rightmove finished the migration ahead of schedule. They saw a 10% increase in clickthrough rate and cut bounce rates by over 50%. Large email sends now finish in 30 minutes instead of 4 hours.
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Braze helped Snoonu boost revenue by over 40% with a gamified in-app message strategy. Snoonu used Braze and Amplitude to... launch in-app games that encouraged users to order more often. This led to a 30% increase in orders per user and a 10% rise in average check per user. Automated campaigns saved the team thousands of hours. The solution improved customer engagement and retention for Snoonu, Qatar’s leading delivery marketplace.
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Braze helped Jobplanet personalize marketing in real time. Jobplanet faced challenges engaging both job seekers and companies and struggled with... slow, resource-heavy campaign setups. By using Braze and Liquid Personalization, Jobplanet automated and tested campaigns faster. They saw a 2-3X increase in clicks on messages and saved 10X time per campaign. The team now works more efficiently and delivers more targeted messages to users.
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Braze helped Max boost engagement by 6X with a cross-channel campaign. Max used Braze's Simple Survey In-App Message to collect... zero-party data and deliver personalized content. The campaign drove a 3.36% lift in viewership and a 3.12% lift in session starts. Fans received tailored recommendations and interactive experiences. Max plans to use this strategy for future campaigns.
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Braze Canvas Flow helped BlaBlaCar fix drop-offs in their booking process. The team used cross-channel messaging like email, push, and... in-app messages to reach users. They saw a 30% increase in bookings and a 48% uplift in click rate. Personalization and automation made campaigns more effective. BlaBlaCar improved customer engagement and team productivity with Braze.
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Braze Content Cards helped Jumbo Interactive boost revenue and app users. Jumbo used Amplitude insights to target high-value customers for... Superdraw ticket sales. They ran cross-channel campaigns with mobile push, email, and web Content Cards. The Superdraw campaign drove a 300x increase in higher-priced ticket revenue. Web Content Cards led to a 5% app download conversion rate.
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Braze helped Rappi boost user engagement by adding WhatsApp to their marketing channels. Rappi used Braze Canvas Flow to automate... user journeys and segment audiences. Their WhatsApp campaign led to an 80% increase in purchases compared to push and email alone. They saw a 28% lift in users reactivating and making one purchase in 30 days. There was also a 43% lift in users making two or more purchases within 30 days.
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Braze Content Cards helped Second Dinner keep MARVEL SNAP players engaged after launch. The team used Content Cards to share... news, events, and updates without interrupting gameplay. 96% of users saw Content Cards as their first touchpoint for new campaigns. These cards drove 86% of traffic to the campaign’s voting page. Second Dinner cut update times and boosted operational efficiency with Braze's customer engagement platform.
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Braze helped Virgin Red cut down from three tools to one for customer engagement. Virgin Red used Braze Cloud Data... Ingestion to power a campaign with a 45% open rate and over 7,000 click-throughs. The platform made it easy to use Snowflake data for personalized messaging. The marketing team could now add new data attributes quickly, without engineering help. Virgin Red saw a healthy new member signup rate and improved operational efficiency.
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Braze helped Clipchamp boost winback rates by 600% using targeted in-browser messaging. The team replaced disconnected lifecycle marketing tools with... Braze for better customer engagement and tracking. Integration with Amplitude enabled transparent analytics and campaign testing. Clipchamp used Braze Content Cards to recover payments and drive team sign-ups. The solution made it easy to test offers and share insights across channels.
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Braze helped Canva improve their email strategy during the COVID-19 pandemic. Canva used Braze to send more emails, growing from... 30 million to 50 million per week, while keeping deliverability at 99%. They used Braze's Connected Content tool to localize emails in 20 languages, saving days of work. Canva saw a 33% increase in open rates and a 2.5% rise in platform engagement. These results show strong user engagement and effective communication at scale.
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Braze helped Kayo Sports use AI to send personalized messages to each subscriber. Kayo Sports built a system called Customer... Cortex with Braze and OfferFit. This system used data and AI to pick the best message, channel, and time for every user. Kayo Sports saw a 14% increase in subscriptions, an 8% rise in average annual occupancy, and a 105% boost in cross-sells. Subscription prices also went up by 20%.
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Braze helped NAVER WEBTOON improve user engagement and webtoon completion rates. NAVER WEBTOON integrated its recommendation engine with Braze Connected... Content to deliver real-time, personalized content. This automation reduced marketer workload and enabled dynamic recommendations for all users. NAVER WEBTOON saw significant increases in click-through rates, completion rates, and payment rates after the integration.
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Braze Cloud Data Ingestion helped NAVER WEBTOON improve user retention and lifetime value. NAVER WEBTOON used its own user modeling... data to send personalized messages to different user groups. The company automated CRM processes, saving 640 work hours each month. They synced 5 million users to Braze in 10 minutes. Machine learning powered their CRM strategy, boosting engagement and purchases.
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Braze helped Peacock reduce churn by 20% with a personalized year-in-review campaign. Peacock used Braze, mParticle, and Movable Ink to... highlight each user's viewing habits and favorite genres. The campaign led to a 6% higher upgrade rate from free to paid subscriptions. Peacock also saw a 2-point increase in return rate to view content. The campaign helped Peacock keep more subscribers and boost engagement.
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Braze Content Cards™ helped Wondery boost audience engagement and promote Wondery+, their premium service. Wondery used Content Cards to deliver... targeted content inside their app, making recommendations without interrupting users. Users who engaged with Content Cards listened to 64% more unique episodes per week. Total click-through rates increased by 152% compared to unique CTRs. Wondery implemented Content Cards in six weeks, improving both marketing and product experience.
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Braze helped BandLab move users from free Studio to paid Memberships. BandLab used in-app messages, Content Cards, and push notifications... to promote features and drive trials. They tested different messages and used Personalized Paths for targeted journeys. Content Cards led to a 12.1% impression-to-click rate and a 6.4% click-to-membership rate for power users. BandLab now uses Braze across the customer lifecycle to boost engagement and monetization.
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