AT&T Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of AT&T Contact Center based on over 886 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
AT&T Contact Center, Opus Contact Center, eVoice, Intermedia Contact Center, 8x8 Business Phone, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if AT&T Contact Center is right for your needs? Our Cuspera AI engine can evaluate how AT&T Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
AT&T Contact Center supports business activities such as:
- Engagement Management
- Helpdesk Management
- Contract Management
- Call Recording
- Collaboration
AT&T Contact Center can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, Acquire Customers, Improve Digital And Social Presence, Launch New Products, etc. It can help manage these activities if you use Omnichannel Phone Calls and Video for these needs. As a solution, AT&T Contact Center's capabilities include Personalization, Alerts: Popups & Notifications, Recording, etc.
AT&T Contact Center Internet Vertical is its biggest customer base.
Reviews
"...Help improve the day-to-day efficiency of your employees, and the way they interact with your customers. ..." Wi-Fi Mobile Devices, Smartphones, Tablets
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well AT&T Contact Center solved their Contact Center Software needs. Cuspera uses 886 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using AT&T Contact Center.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Contract Management , as the business use cases that they have been most satisfied while using AT&T Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.75/5 ★ |
"...Help improve the day-to-day efficiency of your employees, and the way they interact with your customers. ..." Wi-Fi Mobile Devices, Smartphones, Tablets |
| engaging and following up |
4.67/5 ★ |
"...Engagement Reports how customers engage with products or displays Sales conversion Analyzes purchase and wait times at check out Walk-bys Records number of customers walking by an area without stopping FAQ. ..." Video Analysis Service & Solutions at AT&T Business. |
| Helpdesk Management with Phone Calls |
4.70/5 ★ |
"...24/7 monitoring and tech support help resolve problems proactively. ..." AT&T Dedicated Internet For Dependable Business Access |
| Contract Management |
4.40/5 ★ |
"...VPN Value Bundle integrates VPN, Voice, and Security with a single contract and bill...." VPN Service Provider at AT&T Business |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.75/5 ★ |
"...Help improve the day-to-day efficiency of your employees, and the way they interact with your customers. ..." Wi-Fi Mobile Devices, Smartphones, Tablets |
|
| engaging and following up |
4.75/5 ★ |
| Helpdesk Management with Phone Calls |
4.70/5 ★ |
"...24/7 monitoring and tech support help resolve problems proactively. ..." AT&T Dedicated Internet For Dependable Business Access |
|
| Contract Management |
4.40/5 ★ |
"...VPN Value Bundle integrates VPN, Voice, and Security with a single contract and bill...." VPN Service Provider at AT&T Business |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 886 insights from peers and experts to help you assess how these AT&T Contact Center use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for AT&T Contact Center
What is AT&T Contact Center used for?
What are the top features of AT&T Contact Center?
Who uses AT&T Contact Center?
What are AT&T Contact Center alternatives?
Where is AT&T Contact Center located?
Popular Business Setting
for AT&T Contact Center
Top Industries
- Internet
- Education
- Information Technology and Services
Popular in
- Large Enterprise
- Mid Market
- Small Business
Peers used AT&T Contact Center to Enhance customer relationships and Improve efficiency
AT&T Contact Center Alternatives
Peer and Expert Opinion on Features
for AT&T Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (20) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Recording | Read Reviews (9) |
| Dashboard | Read Reviews (9) |
| bot | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (20) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Recording | Read Reviews (9) |
| Dashboard | Read Reviews (9) |
| bot | Read Reviews (6) |
IT and Other Capabilities
for AT&T Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (46) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (46) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (98) |
| Chat Support | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (98) |
| Chat Support | Read Reviews (18) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (97) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (97) |
Software Failure Risk Guidance
?for AT&T Contact Center
Overall Risk Meter
Top Failure Risks for AT&T Contact Center
Vendor Profile Details
Company Name
AT&T
Company Website
https://www.att.com/HQ Location
208 S. Akard Street, Dallas, TX 75202, US
Employees
10001+
Social
Financials
IPO
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