AT&T Contact Center Overview
AT&T Business offers voice, VoIP, contact center, and conferencing solutions to keep businesses connected. A range of API technologies is also provided for enhanced communication.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contract Management, as the business use cases that they have been most satisfied with while using AT&T Contact Center.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using AT&T Contact Center.
AT&T Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
AT&T Contact Center works with different mediums / channels such as Omnichannel, Phone Calls, and Video,
AT&T Contact Center's features include Personalization, Alerts: Popups & Notifications, Recording, etc.
Reviews
"...I have realized how simple it is to call customer support and have them help me out...." Peer review by Internal Consultant
AT&T Contact Center, Opus Contact Center, eVoice, Intermedia Contact Center, 8x8 Business Phone, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for AT&T Contact Center
Top Industries
- Internet
- Education
- Information Technology and Services
Popular in
- Large Enterprise
- Mid Market
- Small Business
AT&T Contact Center is popular in Internet, Education, and Information Technology And Services and is widely used by Large Enterprise, Mid Market, and Small Business.
Comprehensive Insights on AT&T Contact Center Use Cases
How does AT&T Contact Center address your Engagement Management Challenges?
How does AT&T Contact Center facilitate Helpdesk Management?
What solutions does AT&T Contact Center provide for Contract Management?
What benefits does AT&T Contact Center offer for Collaboration?
19+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well AT&T Contact Center solved their Contact Center Software needs. Cuspera uses 886 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for AT&T Contact Center
What is AT&T Contact Center used for?
What are the top features of AT&T Contact Center?
Who uses AT&T Contact Center?
What are AT&T Contact Center alternatives?
Where is AT&T Contact Center located?
Peers used AT&T Contact Center for engagement management and helpdesk management
AT&T Contact Center Competitors
AT&T Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (97) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (97) |
Software Failure Risk Guidance
?for AT&T Contact Center
Overall Risk Meter
Top Failure Risks for AT&T Contact Center
AT&T Profile
Company Name
AT&T
Company Website
https://www.att.com/HQ Location
208 S. Akard Street, Dallas, TX 75202, US
Employees
10001+
Social
Financials
IPO
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