cuspera logo CUSPERA

Compare 8x8 Business Phone vs AT&T Contact Center

Comparison Summary

For 8x8 Business Phone vs AT&T Contact Center comparison, Our AI algorithm looked at 2570 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 8x8 Business Phone and AT&T Contact Center to solve their respective business needs.

Pros and cons of 8x8 Business Phone and AT&T Contact Center

8x8 Business Phone is more suited to businesses that require Sales Call Management with Phone Calls and Collaboration with Phone Calls where as AT&T Contact Center is focused towards Engagement Management with Omnichannel and Sales Call Management with Phone Calls .

logo 8x8 Business Phone

Focus area

8x8 Business Phone is better than AT&T Contact Center for

Software Failure Risk

  • medium

logo AT&T Contact Center

Focus area

Software Failure Risk

  • medium

About

Powerful cloud business phone system with mobility, reliability and collaboration

Contact Center Solutions | AT&T Business

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

35

31

Total Goals
(we found evidences for)

6

11

Top Processes

Evidences indicate better relative satisfaction


sales call management



helpdesk management


conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


sales document management

contract management

proposal & quote management


social media management

social media analytics



training & onboarding


workflow management



revenue cycle management


engagement management

engaging and following up



business development


relationship management


customise loyalty program


loyalty management

customise loyalty program


lifetime value management


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Manage risk

  • Increase sales & revenue

  • Improve ROI

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • omnichannel

  • offline

  • website

  • on premises

  • events

  • trade shows

  • e-mail

  • text SMS

  • mass media

  • point of sale

  • See 10 more
  • phone calls

  • video

  • mobile

  • omnichannel

  • offline

  • website

  • on premises

  • events

  • trade shows

  • e-mail

  • text SMS

  • mass media

  • point of sale

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting