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Compare AT&T Contact Center vs Intermedia Contact Center

Comparison Summary

For AT&T Contact Center vs Intermedia Contact Center comparison, Our AI algorithm looked at 1787 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using AT&T Contact Center and Intermedia Contact Center to solve their respective business needs.

Pros and cons of AT&T Contact Center and Intermedia Contact Center

AT&T Contact Center is more suited to businesses that require Engagement Management with Omnichannel and Sales Call Management with Phone Calls where as Intermedia Contact Center is focused towards Collaboration with Video and Sales Document Management .

logo AT&T Contact Center

Focus area

Software Failure Risk

  • medium

logo Intermedia Contact Center

Focus area

Software Failure Risk

  • low

About

Contact Center Solutions | AT&T Business

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

31

32

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales call management


helpdesk management


sales document management

contract management



loyalty management

customise loyalty program


social media management

social media analytics


business development


communication management

sending & publishing communications

tracking & monitoring communications


contact list management


lifetime value management


relationship management


customer feedback management

measuring customer satisfaction


training & onboarding




content management


workflow management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Manage risk

  • Increase sales & revenue

  • Improve ROI

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more
  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting