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Compare AT&T Contact Center vs Opus Contact Center

Comparison Summary

For AT&T Contact Center vs Opus Contact Center comparison, Our AI algorithm looked at 1487 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using AT&T Contact Center and Opus Contact Center to solve their respective business needs.

Pros and cons of AT&T Contact Center and Opus Contact Center

AT&T Contact Center is more suited to businesses that require Engagement Management with Omnichannel and Sales Call Management with Phone Calls where as Opus Contact Center is focused towards Sales Call Management with Phone Calls and Communication Management with Phone Calls .

logo AT&T Contact Center

Focus area

Software Failure Risk

  • medium

logo Opus Contact Center

Focus area

Software Failure Risk

  • medium

About

Contact Center Solutions | AT&T Business

Contact Centre Solutions - opustech.co.uk

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

31

32

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales call management


helpdesk management


sales document management

contract management



loyalty management

customise loyalty program


social media management

social media analytics


business development


communication management

sending & publishing communications

tracking & monitoring communications


contact list management


lifetime value management


relationship management


customer feedback management


motivation management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Manage risk

  • Increase sales & revenue

  • Improve ROI

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 8 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Manage risk

  • Scale best practices

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • omnichannel

  • offline

  • on premises

  • chat

  • video

  • events

  • trade shows

  • user generated content

  • blogs

  • text SMS

  • See 10 more
  • phone calls

  • e-mail

  • mobile

  • omnichannel

  • offline

  • on premises

  • chat

  • video

  • events

  • trade shows

  • user generated content

  • blogs

  • text SMS

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting