Real-World Case Studies and Customer Success Stories with AmplifAI

AmplifAI helped a top 5 US financial services company improve contact center performance. The company faced long handle times, manual coaching, and slow follow-up. AmplifAI's AI-powered platform unif...ied data, gave real-time performance views, and suggested next best coaching actions. Agents in the pilot cut average handle time by 14 seconds and improved NPS by one point. The company saved $380,000 across 300 agents and handled 52,956 more calls a year. Success led to expanding AmplifAI to over 10,000 agents.
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AmplifAI helped Prescott National Bank improve call center performance. The bank used AmplifAI to unify data and automate coaching. Supervisors got a single view of agent performance. Coaching became... more consistent and data-driven. First call resolution improved by 16%. Customer satisfaction increased by 17%. The bank saved $1.4 million by reducing repeat calls.
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AmplifAI helped PREMIER Bankcard improve collector performance and productivity. The company struggled to meet collections goals and supervisors spent too much time on manual data analysis. AmplifAI'...s AI-driven performance enablement platform gave leaders better visibility and coaching tools. Collection dollars per hour increased by 3.4 points, adding $5.8 million in annualized collections. Sites using AmplifAI outperformed others, with 11.6 points versus 8.2 points in DPH.
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AmplifAI helped a national financial services contact center fix slow and inconsistent reporting. The center had siloed tools and manual processes that made it hard to track performance. AmplifAI uni...fied data from systems like Eleveo and Medallia. Leaders and agents now see real-time metrics and clear goals. Coaching is now standardized and personalized. Teams trust the data and work together to improve customer experience.
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AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact and identify key agent behaviors. They saw a 4% inc...rease in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.
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AmplifAI helped The Home Depot improve call center performance. Before AmplifAI, supervisors spent over 30 minutes preparing for each feedback meeting. With AmplifAI, managers and agents get real-tim...e access to performance metrics. This saves time and makes coaching easier. The platform also helps agents work better from home. Team members can track their progress and connect more with managers.
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AmplifAI helped a large US retailer's online sales and support team improve agent productivity with AI-enabled coaching. The team added outbound call metrics and adjusted scorecard targets using Ampl...ifAI. Outbound call percentage dropped from 45% to 37%. Average handle time (AHT) fell by 8%. Coaching sessions focused on productivity behaviors rose by 183%. Coaching effectiveness increased from 62.10% to 73.84%. The retailer saw measurable ROI and better team performance.
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AmplifAI helped a top US insurance company improve contact center performance. The company faced data overload and limited coaching visibility. AmplifAI automated data collection and gave real-time i...nsights. The platform streamlined coaching and tracked leader effectiveness. Results included a 5% reduction in average handle time, a 7% increase in sales conversion, and a 43% rise in coaching activity.
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AmplifAI helped Thrasio improve customer service for over 190 brands. Thrasio faced challenges with manual reporting and inconsistent agent coaching. AmplifAI's AI-driven platform automated performan...ce tracking and enabled targeted coaching. Thrasio saw a 600% increase in coaching sessions. First response time dropped by 71%. Issue resolution became 58% faster. Thrasio now delivers better support and higher productivity across its teams.
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AmplifAI helped Cox Communications improve customer service operations. Cox faced long admin tasks, slow report prep, and hard-to-track coaching. AmplifAI's AI platform automated reports and gave rea...l-time insights. Supervisors spent more time coaching agents. Cox saw $3.2 million in savings in 12 months. Customer experience scores rose by 13%. Average handle time dropped by 49 seconds.
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AmplifAI helped University of Miami Health System improve patient appointment scheduling and service. The hospital system faced long handle times, high call abandonment, and outdated communication to...ols. AmplifAI delivered a 3-tier dashboard for agents, managers, and executives, making data easy to use and coaching more effective. The result was a 34% increase in appointments and conversions, a 28% reduction in average handle time, and a 250% ROI in the first year.
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AmplifAI helped Leading Airlines improve customer service in their contact center. Supervisors struggled with manual data work and inconsistent coaching. AmplifAI automated data collection and coachi...ng prep, giving leaders more time for agent development. The platform unified performance data, standardized coaching, and used AI to suggest next best actions. Results included a 5% reduction in average handle time, a 6% improvement in QA feedback scores, and $140,000 in annual savings from coaching and contact handling. The overall scorecard rose from 98 to 102.
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AmplifAI helped a global BPO improve contact center performance for a consumer goods retailer. The BPO used AmplifAI’s AI software to analyze agent metrics and provide data-driven coaching. This redu...ced new hire time to proficiency by over 20%, from 75 days to as low as 45 days. Customer satisfaction from email increased by 6%. Task completion rates for phone and email reached 100%. The BPO won all the client’s business, expanded to new regions, and grew business volume by 70%.
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AmplifAI helped a global BPO improve sales close rate by 35% in just 4 months. The BPO used AmplifAI’s AI-powered performance enablement software to integrate agent data and automate coaching. Superv...isors saved time and increased coaching sessions. The platform sped up onboarding and boosted supervisor efficiency. The BPO won new business and outperformed competitors using AmplifAI.
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AmplifAI helped a global BPO improve agent-to-supervisor ratios for a food delivery client. The BPO used AmplifAI’s AI-driven performance enablement software to automate agent scorecards and coaching... prep. Supervisor prep time dropped from 45 to 10 minutes per agent, saving 78% in time. The BPO reduced supervisor needs by 23%, leading to a 12% annual cost savings. Coaching sessions per agent increased by 500%, and agent quality scores and average handle time improved.
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AmplifAI helped a global BPO that supports Zillow save over 13 hours per week for each team manager. The AI-driven platform made coaching and data analysis much faster. Managers now spend less time o...n manual tasks and more time coaching agents. The BPO increased coaching sessions by 5x in six months. Employees say the new process is much more user-friendly. The BPO now meets all of Zillow's KPI goals and has a better employee experience.
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AmplifAI helped a global BPO improve call center performance for Zillow. The BPO used AmplifAI to boost coaching sessions by 5x and made coaching 40% more efficient. Quality assurance scores rose fro...m 96.98 to 98.39, and win rates increased from 76.83 to 83.31. Average handle time dropped by 18% and average resolution time by 30%. New hires reached proficiency faster, closing the knowledge gap.
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AmplifAI helped a global BPO improve its advanced tech support call center. The BPO wanted to beat its competitor on a client’s partner scorecard. After using AmplifAI, the BPO improved its scorecard... gap by over 130%. Customer experience metrics improved by 150%. The team saw a 13% increase in issue resolution and a 40% drop in low customer survey results. The BPO now meets or exceeds all engagement targets.
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AmplifAI helped a leading BPO with over 6,500 associates improve Lumen's call center metrics. The BPO used AmplifAI's AI-driven performance enablement software to simplify data analysis and coaching.... Supervisors saved time by using a unified dashboard for insights and coaching plans. Within six months, the BPO achieved a 24% improvement in average handle time, a 4% increase in first-call resolution, and 67% better coaching effectiveness.
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AmplifAI helped Sagility improve coaching efficiency in their contact centers. Sagility used AmplifAI’s AI-driven software to analyze agent data and provide action plans for supervisors. During the b...usy Open Enrollment period, Sagility increased coaching effectiveness by 30%. The company also exceeded its Net Promoter Score (NPS) target. AmplifAI enabled Sagility to scale onboarding and maintain high customer experience standards.
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AmplifAI helped a global BPO use AI-driven performance enablement to improve contact center results. The BPO used precision coaching, recognition, and self-learning actions to boost agent performance.... Customer resolution time improved 6X for agents using AmplifAI. Net promoter score increased by up to 13%. Coaching sessions rose by 40%, leading to better customer experience.
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