Real-World Case Studies and Customer Success Stories with AmplifAI

AmplifAI helped a global financial tech firm unify quality and performance management. The company replaced fragmented QA and coaching tools... with a single platform. AmplifAI enabled AI-powered coaching, dynamic goals, and seamless integration. The rollout delivered millions in annual cost savings and supported hundreds of thousands more customer interactions. Leaders reclaimed several hours per week, and payback came in just a few months.
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AmplifAI helped a global BPO improve collections for two major financial clients. The BPO used AmplifAI to automate workflows and... boost coaching for its revenue cycle team. Supervisors got targeted coaching tasks, saving time and money. In three months, average payment increased by 12%. Net dials per hour rose by 98%. The BPO achieved a 5X return on investment with AmplifAI's AI-powered platform.
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AmplifAI helped a global financial tech firm cut agent idle time by 40%. The BPO used AmplifAI to track key... metrics and improve supervisor coaching. Supervisors got real-time agent rankings and coaching tips. Agents accessed dashboards to see their performance and training. The firm saw a 9.9% boost in productivity and billable utilization, plus a 2.6% drop in non-productive time.
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AmplifAI helped PREMIER Bankcard improve collections by increasing dollars per hour by 3. 4 points. The AI-driven platform made it...easier for supervisors to track performance and coach agents. Supervisors spent less time on manual reports and more time helping their teams. This led to an annualized impact of $5.8 million. Sites using AmplifAI outperformed those that did not.
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AmplifAI helped a leading US financial services company unify data and coaching across internal teams and BPO partners. Before AmplifAI, teams... struggled with siloed tools, slow reporting, and inconsistent metrics. The platform centralized performance data, enabled real-time analytics, and standardized coaching for all agents. Now, everyone uses the same scorecards and dashboards, driving better quality, faster decisions, and a culture of continuous improvement. Agents, supervisors, and leaders all benefit from clear, actionable insights.
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AmplifAI helped Prescott National Bank improve first call resolution by 16%. The bank unified contact center data and optimized coaching... with employee-centric AI. Customer satisfaction increased by 17%. Annual savings from fewer repeat calls reached $1.4 million. Coaching sessions per agent rose by 153%. The platform enabled targeted coaching and better agent performance.
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AmplifAI helped a top 5 US financial services company cut call times by 14 seconds per call. The company saved... $380,000 annually during a 7-month pilot with 300 agents. AmplifAI's AI-powered coaching platform unified contact center data and improved agent performance. Team leaders saved 15 minutes per coaching session, enabling 53,000 more calls per year. Customer satisfaction (NPS) improved by one point. The company is expanding AmplifAI to all 10,000+ agents.
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AmplifAI helped a global financial tech firm's ATS call center outperform its competitor. The team improved its partner scorecard by... over 30 points. Customer experience metrics rose by 150%. Issue resolution increased by 13%. The number of low customer survey results dropped by 40%. The call center now meets or exceeds all engagement targets.
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AmplifAI helped a global financial tech firm improve agent resolution time by 6X. The company saw net promoter score rise... up to 13% since launching the program. AmplifAI enabled 40% more coaching sessions for supervisors. Precision coaching and self-learning actions raised customer experience metrics. The BPO used AI-driven performance enablement to replicate top performers at scale.
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AmplifAI helped Fabletics reduce support calls and boost product sales. The retail brand faced frequent customer inquiries about a specific... product. AmplifAI unified support data to reveal how top agents handled these questions. The product team used these insights to update product design and communication. As a result, support calls dropped and sales increased, showing the value of data-driven support insights.
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AmplifAI helped a global home improvement retailer improve agent performance. The company used AmplifAI to measure coaching impact and align... agent behaviors. During a pilot, average handle time dropped by 4%. Agent satisfaction increased by 6%. The pilot grew from 80 to 10,000 users in 24 months. Agents gained more control over their performance and customer service improved.
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AmplifAI helped a global financial tech firm's retail contact center improve subscription sales. The center struggled with low conversion rates... due to inconsistent objection handling. AmplifAI analyzed agent conversations and identified top sales tactics. Supervisors used these insights to coach underperforming agents in four sessions. Sales conversion rates for the coached group rose by 3 percentage points in one month.
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AmplifAI helped a leading home improvement retailer improve sales conversion rates by 27% in one quarter. The platform enabled targeted... agent coaching focused on key sales behaviors. This led to faster performance gains and more accurate insights. The retailer used AmplifAI to enhance coaching processes and drive measurable business outcomes.
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AmplifAI helped The Home Depot boost agent productivity by 4%. Customer satisfaction rose by 20%. The company gained $135 million... in extra annual revenue. AmplifAI measured coaching impact and aligned agent behaviors. Agents became more knowledgeable and efficient. The Home Depot improved customer experience and sales with AmplifAI.
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AmplifAI helped Thrasio support over 190 brands with better customer service. Thrasio saw a 600% increase in monthly coaching sessions... after using AmplifAI. First reply time dropped by more than 71%, and full resolution time improved by 58%. Team leaders spent less time on manual reporting and more time coaching agents. AmplifAI gave leaders real-time data to create personalized coaching plans.
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AmplifAI helped The Home Depot boost agent productivity by 4%. Customer satisfaction rose by 20%. The company gained $135 million... in extra annual revenue. AmplifAI measured coaching impact and aligned agent behaviors. Agents became more knowledgeable and efficient. Supervisors saw direct improvements in key metrics like AHT and CSAT.
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AmplifAI helped a major US retailer's online sales and support team cut outbound calls by 37%. The team also reduced... average handle time by 8% after refining performance metrics and coaching. Leaders added outbound call tracking to their scorecard and focused coaching on key metrics. Coaching sessions targeting productivity behaviors rose by 183%. Coaching effectiveness improved from 62% to 74%. The retailer continues to optimize with AmplifAI for better results.
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AmplifAI helped a top 3 telecom brand improve close rates by 13 points in just 90 days. The company used... AmplifAI to give agents real-time sales metrics and boost employee engagement. This made it easier to spot coaching needs and improve agent retention. Coaching effectiveness increased by 25%. The solution addressed agent attrition and negative CSAT from new hires. AmplifAI became a key tool for targeted coaching and performance tracking.
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AmplifAI helped a top 3 North American telecom enterprise cut average handle time by 8. 7% in three months. The...platform unified all performance data, making it easy for supervisors to spot improvement areas. Supervisors spent less time on manual analysis and more on coaching. Coaching sessions increased by 40%. The company saw better operational results and improved NPS.
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AmplifAI helped a top 3 North American telecom, through its BPO partner, move from 7th to 3rd place in site ranking over three months. The BPO faced... challenges with client scorecard performance and risked losing business. AmplifAI alerted supervisors to negative surveys and recommended targeted coaching. This led to a 24% increase in coaching effectiveness. Agents stayed informed on metrics, and management saved time by using automated recommendations.
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AmplifAI helped a global BPO serving a major Canadian telecommunications provider boost agent performance. The BPO used AmplifAI’s coaching and... micro-learning tools to address inconsistent agent results across locations. With tailored coaching and targeted learning, the BPO saw a 127% increase in top performers, a 12% improvement in CSAT, and an 8% rise in quality scores. Managers found coaching prep faster and tracking progress easier. The solution led to ongoing improvements in customer satisfaction and agent quality.
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AmplifAI helped the BPO division of a North American telecom enterprise cut average handle time by 8. 7% in three...months. Supervisors spent 40% less time on data review and more time coaching agents. Integrated dashboards and automated coaching tasks made performance data easy to understand. The system improved coaching quality and agent engagement. Net promoter score also increased during the project.
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AmplifAI helped a global BPO provider increase sales close rate by 35% in four months. The BPO used AmplifAI’s AI... software to onboard supervisors faster and improve agent coaching. Supervisors spent more time coaching, tripling the number of sessions. The platform unified agent data and highlighted areas for improvement. The BPO outperformed competitors and secured new business with these results.
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AmplifAI helped Cox Communications save $3. 2 million in 12 months by reducing average handle time and boosting customer experience...scores. The AI-driven coaching platform automated reporting and performance tracking, freeing supervisors to focus on agent development. Cox saw a 429% increase in coaching sessions for Account Services and a 49-second improvement in average handle time for Residential Technical. Customer experience scores rose by 13%. AmplifAI's integration led to measurable gains in efficiency and service quality.
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AmplifAI helped SSM Health boost agent productivity by 64% in four months. The platform unified siloed data and automated metric... tracking. Leaders gained clear, prioritized actions and agents accessed performance data easily. Personalized coaching increased by 206% and long inactivity dropped by 32%. SSM Health saw a major operational transformation and strong ROI.
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AmplifAI helped SSM Health cut write-offs by 55% in just three months. The platform improved coaching and associate performance using... AI-powered tasks and smart data processing. SSM Health saw a 23% increase in contacts per day. Leaders got clear, prioritized actions and associates accessed performance data easily. The solution enabled a smooth shift to remote work and delivered higher ROI than expected.
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AmplifAI helped a top 10 US health insurer increase NPS by 20% in 90 days. The company wanted to boost... patient loyalty and satisfaction by replicating high-performing agent behaviors. AmplifAI provided agent-specific coaching and unified performance data. Coaching effectiveness improved by 33%. Leaders gained clear actions and associates accessed performance data easily. The solution addressed remote workforce challenges and inconsistent coaching.
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AmplifAI helped University of Miami Health System improve patient communication and appointment efficiency. The health system faced high call abandonment... rates and outdated communication tools. AmplifAI provided dashboards for agents, managers, and executives, making data easy to use. As a result, appointments set increased by 34%, average handle time dropped by 28%, and ROI reached 250% in the first year. Patient experience and service quality improved significantly.
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AmplifAI helped a Fortune 500 insurance provider increase supervisor productivity by 40%. Supervisors saved an average of 3 hours per... day using role-based dashboards and auto-generated coaching actions. The solution unified data from multiple systems and automated follow-up coaching. This brought consistency to supervisor actions and improved team performance. Leaders saw faster, more accurate coaching decisions and better agent outcomes.
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AmplifAI helped a Fortune 500 health insurance provider save an average of 3 hours per day for each supervisor. The platform centralized... KPIs and automated coaching tasks. Supervisors no longer spent time manually tracking follow-ups or updating scorecards. Weekly coaching time increased by 40%. Team performance improved as supervisors focused more on empowering frontline associates.
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AmplifAI helped a top US insurance provider cut average handle time by 5%. The company used AI-driven coaching to boost... sales conversion by 7%. Coaching activity increased by 43%, and coaching effectiveness improved by 12%. AmplifAI automated data collection and gave leaders real-time insights. Agents responded positively, with 85% acknowledging completed coaching sessions.
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AmplifAI helped Arise Virtual Solutions boost solves per day by 34%. New hire onboarding became faster with micro-learnings and AI-driven... coaching. Handle time dropped by 24%. Coaching sessions were 65% more effective. Remote agents learned skills faster and met KPIs. Workforce management integration improved agent scheduling and utilization.
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AmplifAI helped a global BPO serving Zillow boost contact center results. Coaching sessions per agent rose 5x in six months.... Coaching efficiency improved by 40%. QA scores increased from 96.98 to 98.39, and win rates jumped from 76.83 to 83.31. Average handle time dropped 18%, and average resolution time fell 30%. New hires reached proficiency faster, closing the onboarding gap.
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AmplifAI helped a global BPO boost business volume by 70%. The BPO used AmplifAI’s AI-driven coaching and analytics to improve... agent performance and customer satisfaction. Time to proficiency for new hires dropped by over 20%, from 75 to as low as 45 days. Customer satisfaction from email support rose 6%. The BPO won exclusive business from a major retailer and expanded into new regions.
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AmplifAI helped a top 3 travel brand, through a BPO, boost solves per day by 34% in the first 90 days after onboarding. The company used... AmplifAI's AI-driven micro-learning to speed up new hire proficiency and improve agent coaching. This led to better customer satisfaction and more effective onboarding. The travel brand saw month-over-month gains in agent performance and problem-solving metrics.
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AmplifAI helped Sun Country Airlines cut reservation handle time by 32 seconds. The airline improved quality assurance feedback scores from... 97% to 103%. Coaching prep time dropped by 51%. Annual savings from coaching and contact handling reached $137,414. Supervisors and agents gained real-time access to performance data, making coaching more effective. The platform unified data, automated coaching, and boosted customer experience.
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AmplifAI helped Energy Australia scale its contact center operations. The company increased the supervisor-to-agent ratio from 1:15 to 1:18. AmplifAI’s... AI-driven platform kept performance and coaching quality high. Energy Australia maintained client expectations and performance levels. The solution earned client approval and trust for efficient scaling.
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AmplifAI helped Enbridge recover customer satisfaction scores and avoid penalties. Enbridge faced penalties when CSAT dropped below 85%. Their BPO... partner used AmplifAI’s AI-powered coaching platform to improve frontline service. In five months, CSAT rose to 85.05%. Enbridge met performance standards and avoided penalties for the first time.
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AmplifAI helped a global BPO save 68 hours per week for team managers supporting Zillow's call center. The AI-driven platform... streamlined coaching, cutting 13.65 hours per manager weekly. Managers increased coaching sessions by 5x in six months. Employees found the new process more user-friendly and reported a better work experience. The BPO met all KPI goals and improved operational efficiency.
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AmplifAI helped Sonic Automotive nearly double their daily sales appointments. Sonic Automotive used AmplifAI's real-time dashboards and AI automation to... track employee performance and automate coaching. Managers identified top performers and shared best practices across teams. Automated reminders and social recognition kept employees engaged. After nine months, Sonic Automotive saw an 88% increase in average monthly appointments set.
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Booking. com needed to keep service quality high across 17 BPO partners. They used AmplifAI's centralized AI QA to check...interactions and set the same quality rules for all. This gave them better control and a steady customer experience everywhere. The platform now has more visibility and stronger brand consistency across its global network.
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AmplifAI's performance enablement solution helped a global healthcare BPO reduce attrition and boost engagement. The company faced high associate turnover,... with attrition rates above 11% monthly. After implementing AmplifAI, retention improved by 12% in just three months. The annual financial benefit from lower attrition exceeded $1.5 million. The platform unified performance data and delivered intelligent coaching and recognition actions.
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AmplifAI helped a global BPO with over 6,500 associates improve Lumen's call center metrics. The BPO used AmplifAI’s AI-driven software... to simplify data analysis and create personalized coaching plans. Within six months, coaching effectiveness improved by 67%. First-call resolution increased by 4%, and average handle time dropped by 24%. AmplifAI’s platform enabled supervisors to focus on key KPIs and deliver better customer service outcomes.
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AmplifAI helped Sagility improve coaching effectiveness by 30% during the busy Open Enrollment period. Sagility used AmplifAI’s AI-driven software to... analyze agent data and create action plans for supervisors. This led to a 7.6% increase above the Net Promoter Score target for their health insurance client. The platform also helped Sagility scale onboarding and maintain time to proficiency for new hires. Sagility continues to use AmplifAI to deliver strong customer experience results in healthcare BPM.
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AmplifAI helped a global BPO manage over 3,000 agents for a food delivery client. The BPO used AmplifAI to automate... agent scorecards and reduce supervisor prep time by 78%. This led to a 23% reduction in supervisors and 12% annual cost savings. Coaching sessions per agent increased by 500%. The BPO also saw a 26% rise in agents meeting QA goals and a 32-second drop in average handle time.
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