AmplifAI Performance Acceleration for Sales & Service
AI Powered
App Partner
Retail Case Studies and Success Stories with AmplifAI
CASE STUDY The Home Depot
AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact and identify key agent behaviors. They saw a 4% inc...rease in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.
AmplifAI helped Thrasio improve customer service for over 190 brands. Thrasio faced challenges with manual reporting and inconsistent agent coaching. They used AmplifAI's AI-driven performance manage...ment and coaching tools. This made coaching more effective and saved time for team leaders. Thrasio saw a 600% increase in coachings, a 71% reduction in first response time, and 58% faster issue resolution.
AmplifAI helped The Home Depot improve agent productivity and customer satisfaction. The company wanted agents to answer customer questions quickly and show product knowledge. AmplifAI made it easier... to measure coaching and agent performance. The Home Depot saw a 4% increase in agent productivity, a 20% increase in customer satisfaction, and $135 million more in annual revenue.
AmplifAI helped The Home Depot improve call center performance. Before AmplifAI, supervisors spent over 30 minutes preparing for each feedback meeting. With AmplifAI, managers and agents get real-tim...e access to performance metrics. This saves time and makes coaching easier. The platform also helps agents work better from home. Team members can track their progress and connect more with managers.
CASE STUDY US retailer (Online Sales & Support team)
AmplifAI helped a large US retailer's online sales and support team improve agent productivity with AI-enabled coaching. The team added outbound call metrics and adjusted scorecard targets using Ampl...ifAI. Outbound call percentage dropped from 45% to 37%. Average handle time (AHT) fell by 8%. Coaching sessions focused on productivity behaviors rose by 183%. Coaching effectiveness increased from 62.10% to 73.84%. The retailer saw measurable ROI and better team performance.
CASE STUDY US retailer (Online Sales & Support Team)
AmplifAI helped a large US retailer's Online Sales & Support Team improve agent productivity with AI-enabled coaching. The team added outbound call metrics and adjusted scorecard targets using Amplif...AI. Outbound call percentage dropped from 45% to 37%, and average handle time (AHT) fell by 8%. Coaching sessions focused on productivity grew by 183%. Coaching effectiveness increased from 62.10% to 73.84%. The retailer saw measurable ROI and better team performance.
Chewy enhanced its efficiency and coaching processes using AmplifAI's AI solutions, leading to improved performance outcomes and streamlined operations.
Chewy enhanced its efficiency and coaching processes using AmplifAI's AI solutions, leading to improved performance outcomes and streamlined operations.
AmplifAI helped a Top 5 US financial services company improve contact center performance. The company faced long handle times, manual coaching, and slow follow-up. AmplifAI's AI-powered platform unif...ied data, gave real-time performance insights, and suggested next best coaching actions. In a 7-month pilot with 300 agents, average handle time dropped by 14 seconds, NPS improved by one point, and the company saved $380,000. Team leaders saved time, enabling 52,956 more calls per year. The company is now expanding AmplifAI to all 10,000+ agents.
AmplifAI helped Prescott National Bank improve call center performance. The bank used AmplifAI to unify data and automate coaching. Supervisors got a single view of agent performance. Coaching became... more consistent and data-driven. First call resolution improved by 16%. Customer satisfaction increased by 17%. The bank saved $1.4 million by reducing repeat calls.
CASE STUDY A national financial services contact center
AmplifAI helped a national financial services contact center fix slow and inconsistent reporting. The center had siloed tools and manual processes that made it hard to track performance. AmplifAI uni...fied data from systems like Eleveo and Medallia. Leaders and agents now see real-time metrics and clear goals. Coaching is now standardized and personalized. Teams trust the data and work together to improve customer experience.
AmplifAI helped Prescott National Bank improve their call center operations. The bank faced issues with scattered quality data and inconsistent coaching. AmplifAI's platform unified data, provided re...al-time insights, and standardized coaching. As a result, First Call Resolution improved by 16% and customer satisfaction increased by 17%. The bank also saved $1.4 million by reducing repeat calls.
AmplifAI helped PREMIER Bankcard improve collector performance and productivity. The company struggled to meet collections goals and supervisors spent too much time on manual data analysis. AmplifAI'...s AI-driven performance enablement platform gave leaders better visibility and coaching tools. Collection dollars per hour increased by 3.4 points, adding $5.8 million in annualized collections. Sites using AmplifAI outperformed others, with 11.6 points versus 8.2 points in DPH.
AmplifAI helped a top 5 US financial services company improve contact center performance. The company faced long handle times, manual coaching, and slow follow-up. AmplifAI's AI-powered platform unif...ied data, gave real-time performance views, and suggested next best coaching actions. Agents in the pilot cut average handle time by 14 seconds and improved NPS by one point. The company saved $380,000 across 300 agents and handled 52,956 more calls a year. Success led to expanding AmplifAI to over 10,000 agents.
AmplifAI helped PREMIER Bankcard improve collector performance and productivity. The company faced challenges meeting collections goals and struggled with manual processes. AmplifAI's AI-driven perfo...rmance enablement platform provided real-time data, coaching, and recognition tools. As a result, collection dollars per hour increased by 3.4 points. This led to an annualized impact of $5.8 million in collections. Sites using AmplifAI outperformed those without the platform.
CASE STUDY A national financial services contact center
AmplifAI helped a national financial services contact center fix slow and inconsistent reporting. The center had teams and BPO partners using different tools and manual processes. AmplifAI unified da...ta from all sources and gave everyone real-time, clear metrics. Leaders and agents now trust the numbers and use them for better coaching. The result is improved performance management and a shared understanding across all teams.
Insurance Case Studies and Success Stories with AmplifAI
CASE STUDY A leading provider of auto, home, and other insurance products
AmplifAI helped a top US insurance company improve contact center performance. The company faced data overload and limited coaching visibility. AmplifAI automated data collection and gave real-time i...nsights. The platform made coaching easier and tracked leader effectiveness. Results included a 5% reduction in Average Handle Time, a 7% increase in sales conversion, and a 43% rise in coaching activity.
CASE STUDY A leading provider of auto, home, and other insurance products
AmplifAI helped a top US insurance company improve contact center performance. The company faced data overload and limited coaching visibility. AmplifAI automated data collection and gave real-time i...nsights. The platform streamlined coaching and tracked leader effectiveness. Results included a 5% reduction in average handle time, a 7% increase in sales conversion, and a 43% rise in coaching activity.
Consumer Goods Case Studies and Success Stories with AmplifAI
CASE STUDY Thrasio
AmplifAI helped Thrasio improve customer service for over 190 brands. Thrasio faced challenges with manual reporting and inconsistent agent coaching. AmplifAI's AI-driven platform automated performan...ce tracking and enabled targeted coaching. Thrasio saw a 600% increase in coaching sessions. First response time dropped by 71%. Issue resolution became 58% faster. Thrasio now delivers better support and higher productivity across its teams.
AmplifAI helped Cox Communications improve customer service operations. Cox faced long admin tasks, slow report prep, and hard-to-track coaching. AmplifAI's AI platform automated reports and gave rea...l-time insights. Supervisors spent more time coaching agents. Cox saw $3.2 million in savings in 12 months. Customer experience scores rose by 13%. Average handle time dropped by 49 seconds.
Cox Communications used AmplifAI to improve their contact center operations. They faced challenges with administrative overload and inefficient coaching documentation. AmplifAI automated reporting an...d provided real-time insights for supervisors. This allowed more time for impactful coaching. As a result, Cox Communications saved $3.2 million, improved customer experience by 13%, and reduced average handle time by 49 seconds.
Hospital & Health Care Case Studies and Success Stories with AmplifAI
CASE STUDY University of Miami Health System
AmplifAI helped University of Miami Health System improve patient appointment scheduling and service. The hospital system faced long handle times, high call abandonment, and outdated communication to...ols. AmplifAI provided a unified platform with real-time dashboards and AI-powered coaching. As a result, appointments and conversions increased by 34%, average handle time dropped by 28% in six months, and the organization achieved a 250% ROI in the first year.
AmplifAI provided us with an intelligent platform that simplified our data and reports from various systems into easy to understand views and recommended detailed actions to engage and develop agents... across our scorecard.
AmplifAI provided us with an intelligent platform that simplified our data and reports from various systems into easy to understand views and recommended detailed actions to engage and develop agents... across our scorecard.
AmplifAI helped University of Miami Health System improve patient appointment scheduling and service. The hospital system faced long handle times, high call abandonment, and outdated communication to...ols. AmplifAI delivered a 3-tier dashboard for agents, managers, and executives, making data easy to use and coaching more effective. The result was a 34% increase in appointments and conversions, a 28% reduction in average handle time, and a 250% ROI in the first year.
AmplifAI provided us with an intelligent platform that simplified our data and reports from various systems into easy to understand views and recommended detailed actions to engage and develop agents... across our scorecard.
AmplifAI provided us with an intelligent platform that simplified our data and reports from various systems into easy to understand views and recommended detailed actions to engage and develop agents... across our scorecard.
Automotive Case Studies and Success Stories with AmplifAI
Case Study Sonic Automotive
AmplifAI helped us get more people into the store, but also let us see the results of our campaigns, and see and take action on our top and bottom performers!
AmplifAI helped us get more people into the store, but also let us see the results of our campaigns, and see and take action on our top and bottom performers!
AmplifAI helped us get more people into the store, but also let us see the results of our campaigns, and see and take action on our top and bottom performers!
AmplifAI helped us get more people into the store, but also let us see the results of our campaigns, and see and take action on our top and bottom performers!
Other Industry Case Studies and Success Stories with AmplifAI
CASE STUDY A global business services company (BPO)
AmplifAI helped a global BPO improve its advanced tech support call center. The BPO wanted to beat its competitor on a client’s partner scorecard. After using AmplifAI, the BPO improved its scorecard... gap by over 130%. Customer experience metrics improved by 150%. The team saw a 13% increase in issue resolution and a 40% drop in low customer survey results. The BPO now meets or exceeds all engagement targets.
AmplifAI helped a global BPO improve contact center performance for a consumer goods retailer. The BPO used AmplifAI's AI software to analyze agent metrics and provide data-driven coaching. This led ...to a 20% reduction in time to proficiency for new hires, cutting it from 75 to 60 days. Customer satisfaction from email conversations increased by 6%. Task completion rates for phone and email reached 100%. The BPO increased its business volume by 70% and won exclusive new business lines from the client.
AmplifAI helped a global business services company improve its advanced tech support call center. The BPO used AmplifAI's AI-driven platform to outperform a competitor on a client’s partner scorecard.... The team improved their performance gap by over 30 points. Scorecard results improved by 130%, and customer experience metrics improved by 150%. The BPO also saw a 13% increase in issue resolution and a 40% decrease in low customer survey results.
AmplifAI helped a global BPO use AI-driven performance enablement to improve contact center results. The BPO used precision coaching, recognition, and self-learning actions to boost agent performance.... Customer resolution time improved 6X for agents using AmplifAI. Net promoter score increased by up to 13%. Coaching sessions rose by 40%, leading to better customer experience.
AmplifAI helped a global BPO improve contact center performance for a consumer goods retailer. The BPO used AmplifAI’s AI software to analyze agent metrics and provide data-driven coaching. This redu...ced new hire time to proficiency by over 20%, from 75 days to as low as 45 days. Customer satisfaction from email increased by 6%. Task completion rates for phone and email reached 100%. The BPO won all the client’s business, expanded to new regions, and grew business volume by 70%.
AmplifAI helped Leading Airlines improve customer service in their contact center. Supervisors struggled with manual data work and inconsistent coaching. AmplifAI automated data collection and coachi...ng prep, giving leaders more time for agent development. The platform unified performance data, standardized coaching, and used AI to suggest next best actions. Results included a 5% reduction in average handle time, a 6% improvement in QA feedback scores, and $140,000 in annual savings from coaching and contact handling. The overall scorecard rose from 98 to 102.
CASE STUDY Global Business Processing Organization (BPO)
AmplifAI helped a global BPO improve sales performance for a U.S. telecommunications client. The BPO used AmplifAI’s AI-driven performance enablement software to integrate agent data and guide coachi...ng. Supervisors saved time and increased coaching sessions. The BPO rolled out AmplifAI across multiple locations. In 4 months, the BPO increased its Sales Close Rate by 35%.
CASE STUDY Global BPO providing sales and customer support to Zillow
AmplifAI helped a global BPO improve call center performance for Zillow. The BPO used AmplifAI to boost coaching sessions by 5x and made coaching 40% more efficient. Quality assurance scores rose fro...m 96.98 to 98.39, and win rates increased from 76.83 to 83.31. Average handle time dropped by 18% and average resolution time by 30%. New hires reached proficiency faster, closing the knowledge gap.
CASE STUDY Global Business Processing Organization (BPO)
AmplifAI helped a global BPO improve sales close rate by 35% in just 4 months. The BPO used AmplifAI’s AI-powered performance enablement software to integrate agent data and automate coaching. Superv...isors saved time and increased coaching sessions. The platform sped up onboarding and boosted supervisor efficiency. The BPO won new business and outperformed competitors using AmplifAI.
CASE STUDY Global BPO providing customer care and sales support to Zillow
AmplifAI helped a global BPO that supports Zillow improve call center efficiency. The BPO used AmplifAI to reduce coaching process time for team managers by 13.65 hours per week. This saved a total o...f 68 hours weekly across five managers. Managers increased their coaching sessions by 5x in six months. Employees reported a better experience and found the new processes more user-friendly.
AmplifAI helped a Global BPO improve its agent-to-supervisor ratio for a food delivery client. The BPO used AmplifAI’s AI-driven performance enablement software to automate agent scorecards and coach...ing prep. Supervisor prep time dropped by 78%. The BPO reduced supervisor needs by 23%, saving 12% in annual costs. Coaching sessions per agent increased by 500%, and agent productivity and quality scores improved.
CASE STUDY Global BPO providing customer care and sales support to Zillow
AmplifAI helped a global BPO that supports Zillow save over 13 hours per week for each team manager. The AI-driven platform made coaching and data analysis much faster. Managers now spend less time o...n manual tasks and more time coaching agents. The BPO increased coaching sessions by 5x in six months. Employees say the new process is much more user-friendly. The BPO now meets all of Zillow's KPI goals and has a better employee experience.
AmplifAI helped a leading leisure airline improve customer service in their contact center. The airline faced challenges with manual data collection and inconsistent coaching. AmplifAI's AI-driven pl...atform automated data integration, provided real-time performance insights, and standardized coaching. As a result, the airline saw a 5% reduction in average handle time, a 6% improvement in QA feedback scores, and $140K in annual savings. The overall scorecard improved from 98 to 102.
AmplifAI helped a leading BPO serving Lumen, a major U.S. telecommunications provider, improve call center performance. The BPO used AmplifAI’s AI-driven performance enablement software to simplify d...ata analysis and coaching. Supervisors saved time by using AI dashboards instead of manual reports. Within six months, the BPO saw a 24% improvement in average handle time (AHT), a 4% increase in first-call resolution (FCR), and 67% better coaching effectiveness. AmplifAI enabled more efficient coaching and measurable ROI for the BPO.
AmplifAI helped a leading BPO with over 6,500 associates improve Lumen's call center metrics. The BPO used AmplifAI's AI-driven performance enablement software to simplify data analysis and coaching.... Supervisors saved time by using a unified dashboard for insights and coaching plans. Within six months, the BPO achieved a 24% improvement in average handle time, a 4% increase in first-call resolution, and 67% better coaching effectiveness.
AmplifAI helped Sagility improve coaching efficiency in their contact centers. Sagility used AmplifAI’s AI-driven software to analyze agent data and provide action plans for supervisors. During the b...usy Open Enrollment period, Sagility increased coaching effectiveness by 30%. The company also exceeded its Net Promoter Score (NPS) target. AmplifAI enabled Sagility to scale onboarding and maintain high customer experience standards.
CASE STUDY Global BPO providing sales and customer support to Zillow
AmplifAI helped a global BPO improve sales and customer support for Zillow. The BPO used AmplifAI’s AI-powered platform to boost coaching sessions and efficiency. In six months, coachings per agent i...ncreased over 5x and coaching efficiency rose by 40%. Quality assurance scores improved from 96.98 to 98.39, and win rates grew from 76.83 to 83.31. The BPO also saw an 18% drop in Average Handle Time and a 30% drop in Average Resolution Time.
AmplifAI helped Sagility improve coaching efficiency in their contact centers. Sagility used AmplifAI’s AI-driven software to analyze agent data and provide action plans for supervisors. During the b...usy Open Enrollment period, Sagility increased coaching effectiveness by 30%. They also exceeded their client’s Net Promoter Score (NPS) target. AmplifAI supported Sagility in scaling onboarding and maintaining high customer experience scores.
AmplifAI helped a global BPO use AI-powered performance enablement technology. The BPO used precision coaching, recognition, and self-learning actions to improve customer experience. Agents using Amp...lifAI saw 6X better customer resolution time. Net Promoter Score increased by up to 13%. Coaching sessions increased by 40%, leading to better CX and team performance.
AmplifAI helped a global BPO improve agent-to-supervisor ratios for a food delivery client. The BPO used AmplifAI’s AI-driven performance enablement software to automate agent scorecards and coaching... prep. Supervisor prep time dropped from 45 to 10 minutes per agent, saving 78% in time. The BPO reduced supervisor needs by 23%, leading to a 12% annual cost savings. Coaching sessions per agent increased by 500%, and agent quality scores and average handle time improved.
